Prime Home Care

Pentax House, South Hill Avenue, Harrow HA2 0DU
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9.3 26 Reviews
  • Prime Home Care, Harrow
Prime Home Care provides quality care throughout the boroughs of Harrow, Hillingdon and Ealing.

The agency offers a variety of services ranging from personal care, meal preparation, befriending, dementia support, Alzheimer's support, Autism support and much more. They can provide visits from as little as 1 hour through to 24 hour live-in care.

All their carers are trained to the high standards set by the CQC. Training is all provided in house so that they can ensure full compliance with all their company policies and procedures.

My Homecare provide an initial, no obligation visit to all clients so that clients' needs can be discussed.
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Care Provided by Prime Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We have a minimum call length of an hour.
Our prices are very competitive. Our charges depend on the level of care provided. All charges are transparent and explained before the start of care.

Good to Know

Group/Owner

Person in Charge

  • Salma Haq (Director)

Prime Home Care Reviews (26)

9.3

Prime Home Care has a Review Score of 9.3 (9.283) out of 10, based on 8 reviews in the last 2 years.
Over all time Prime Home Care has 26 reviews.

Overall Experience
  • 23
  • 2
  • 0
  • 1
  • 0
Date Published
  • 26
  • 4
  • 4
  • 8
  • 18
Reviewer Connection to Prime Home Care
  • 6
  • 6
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from L J (Son of Client) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers provided by My Homecare who look after my mother are very professional, caring and supportive to my mother who has Alzheimers and other complex medical conditions. In particular, the carers who come on Saturdays definitely go the extra mile in caring for my mother by engaging with her and
keeping her stimulated and mentally and emotionally active as sometimes with her physical health, she is not always very mobile. Though the other carer is very good at getting my mother to go for short walks as keeping her physically active is just as important as her mental health. My only limitation is I cannot afford to pay for more hours that would benefit my mother and me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Son of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been receiving care from My Homecare of rover 2 years now and we are both very happy with the service they provide for her. She is treated with dignity and empathy by both management and carers and her regular carer, in particular, has a wonderful rapport with her and regularly goes the
extra mile. For myself, I am also impressed with the professionalism of the management team
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Arthur A (Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very skilled and confident and I would recommend her highly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patrick G (Client) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care I receive. My carer is very professional, always on time and very polite.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N P (Father of Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Last three years My Homecare has been providing support for my son. Excellent and reliable service. Carers are friendly and supportive.
I can recommend to anyone go for them.
Well done everybody.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josphine V (Client) assisted by family/friend published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service and care is very good I am happy with it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Prime Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.583 for Prime Home Care is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 48 Ratings = 4.583
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Home Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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