Prime Home Care

Pentax House, South Hill Avenue, Harrow HA2 0DU
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8.6 23 Reviews
  • Prime Home Care, Harrow
Prime Home Care provides quality care throughout the boroughs of Harrow, Hillingdon and Ealing.

The agency offers a variety of services ranging from personal care, meal preparation, befriending, dementia support, Alzheimer's support, Autism support and much more. They can provide visits from as little as 1 hour through to 24 hour live-in care.

All their carers are trained to the high standards set by the CQC. Training is all provided in house so that they can ensure full compliance with all their company policies and procedures.

My Homecare provide an initial, no obligation visit to all clients so that clients' needs can be discussed.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We have a minimum call length of an hour.
Our prices are very competitive. Our charges depend on the level of care provided. All charges are transparent and explained before the start of care.

Good to Know

Group/Owner

Person in charge

  • Salma Haq (Director)

Prime Home Care Reviews (23)

Total of 23, showing 21-23
8.6

Prime Home Care has a Review Score of 8.6 (8.583) out of 10, based on 5 reviews in the last 2 years. Over all time Prime Home Care has 23 reviews.

Overall Experience

  • 20
  • 2
  • 0
  • 1
  • 0

Date Published

23
1
1
5
18

Review from Patrick G (Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care I receive. My carer is very professional, always on time and very polite.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N P (Father of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last three years My Homecare has been providing support for my son. Excellent and reliable service. Carers are friendly and supportive.
I can recommend to anyone go for them.
Well done everybody.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Josphine V (Client) assisted by family/friend published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and care is very good I am happy with it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Prime Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Prime Home Care is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 30 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Home Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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