Age UK Wakefield District - Home Support Services

7 Bank Street, Castleford, WF10 1JD
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3.7 1 Review
  • Age UK Wakefield District - Home Support Services, Castleford
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Good to Know

Owner

  • Age UK Wakefield District

Person in charge

  • Nathaniel Bee (Manager)
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Age UK Wakefield District - Home Support Services Reviews (1)

3.7

Age UK Wakefield District - Home Support Services has a Review Score of 3.7 (3.667) out of 10, based on 1 reviews in the last 2 years.
Over all time Age UK Wakefield District - Home Support Services has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Age UK Wakefield District - Home Support Services
  • 1
Total of 1, showing 1-1
Review from R P (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
We used Age UK Wakefield for a few months to help support my mum with daily living.
There was good and bad
The team that does the support work are amazing; most of the carers did their job well, and they were all friendly and supportive. My mum thought highly of most of them.
The admin is shocking!
I can't recall one interaction of many that they actually got right without me having to point out an error, some of them major, like chasing for non-payment despite having been paid weeks before.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 3.7 (3.667)

Overview of Review Score

The Review Score of 3.7 (3.667) out of 10 for Age UK Wakefield District - Home Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.667 for Age UK Wakefield District - Home Support Services is calculated as follows: ( (1 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 6 Ratings = 3.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Age UK Wakefield District - Home Support Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Age UK Wakefield District - Home Support Services

What Type of Services does Age UK Wakefield District - Home Support Services offer?

Age UK Wakefield District - Home Support Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Age UK Wakefield District - Home Support Services to verify any information. View our terms and conditions. Age UK Wakefield District - Home Support Services has an Basic Service - more info.