Age UK Wakefield District - Home Support Services

7 Bank Street, Castleford, WF10 1JD
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3.7 1 Review
  • Age UK Wakefield District - Home Support Services, Castleford
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Care Provided by Age UK Wakefield District - Home Support Services

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Good to Know

Owner

  • Age UK Wakefield District
  • Voluntary / Not for Profit Owned

Person in Charge

  • Nathaniel Bee (Manager)
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Age UK Wakefield District - Home Support Services Reviews (1)

3.7

Age UK Wakefield District - Home Support Services has a Review Score of 3.7 (3.667) out of 10, based on 1 reviews in the last 2 years.
Over all time Age UK Wakefield District - Home Support Services has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Age UK Wakefield District - Home Support Services
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Total of 1, showing 1-1
Review from R P (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
We used Age UK Wakefield for a few months to help support my mum with daily living.
There was good and bad
The team that does the support work are amazing; most of the carers did their job well, and they were all friendly and supportive. My mum thought highly of most of them.
The admin is shocking!
I can't recall one interaction of many that they actually got right without me having to point out an error, some of them major, like chasing for non-payment despite having been paid weeks before.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 3.7 (3.667)

Overview of Review Score

The Review Score of 3.7 (3.667) out of 10 for Age UK Wakefield District - Home Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.667 for Age UK Wakefield District - Home Support Services is calculated as follows: ( (1 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 6 Ratings = 3.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Age UK Wakefield District - Home Support Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Age UK Wakefield District - Home Support Services

What Type of Services does Age UK Wakefield District - Home Support Services offer?

Age UK Wakefield District - Home Support Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Age UK Wakefield District - Home Support Services to verify any information. View our terms and conditions. Age UK Wakefield District - Home Support Services has an Basic Service - more info.