Agincare Nottingham (Home Care & Live-in Care)

1st Floor Goeland House, 178 St Albans Road, Daybrook, Nottingham NG5 6GP
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8.4 4 Reviews
  • Agincare Nottingham (Home Care & Live-in Care), Nottingham
Agincare Nottinghamshire County delivers domiciliary care - both personal care and domestic assistance - in Gedling, Rushcliffe and Broxtowe and all surrounding areas, with services delivered both under contract of the Local Authority, and on a private basis.

Agincare Nottinghamshire County is based in Daybrook, on the corner of St Albans Road and Duke Street, and provides services to older people with a variety of needs relating to physical health or disability, learning disability, mental health problems and dementia.

Multi trained staff are on hand to ensure that the best possible care is given, with respect and dignity and with consideration for personal preferences.

The Nottinghamshire branch works closely with service users, their family/representatives, Local Authority, supporting agencies, health professionals and emergency services.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £12.23 – £25.47

These prices are only a guideline, please contact Agincare Nottingham (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Anne-Marie Bromley (Manager)

Agincare Nottingham (Home Care & Live-in Care) Reviews (4)

8.4

Agincare Nottingham (Home Care & Live-in Care) has a Review Score of 8.4 (8.380) out of 10, based on 4 reviews in the last 2 years.
Over all time Agincare Nottingham (Home Care & Live-in Care) has 4 reviews.

Overall Experience
  • 2
  • 2
  • 0
  • 0
  • 0
Date Published
  • 4
  • 2
  • 3
  • 4
  • 0
Reviewer Connection to Agincare Nottingham (Home Care & Live-in Care)
  • 3
  • 1
Total of 4, showing 1-4
Review from Tessa N (Daughter of Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally satisfied with Mum's care. Certain carers could do more for my Mum but they all treat her with respect and friendly towards her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison R (Client) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Agincare have always looked after me well. Arriving promptly unless an emergency has occurred elsewhere.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D O (Client) assisted by family/friend published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top marks for Agincare, compared to the others I've been with. Happy with the care I currently receive. My swollen areas getting better because of the care I'm receiving from the care workers.
Reply from Anne-Marie Bromley, Manager at Agincare Nottingham (Home Care & Live-in Care)

Thank you for your kind comments, I'm glad our care workers are helping with some symptoms that may cause you discomfort.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R L (Client) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very satisfied with the care.
Occasionally, we have had to ring the office when calls are later than expected. It would be good if someone could contact us to let us know if they are running late.
We seem not to have a regular set of cares, which is something, although we have had a couple
who were not as experienced and careful.
Reply from Anne-Marie Bromley, Manager at Agincare Nottingham (Home Care & Live-in Care)

Thank you for your feedback; we take your feedback as an important way of trying to make improvements to our service. We will look into the concerns and look at a way of communicating when care workers are running late. If there are times when you feel we have not taken due care and attention and have not been careful when delivering our service, please let us know as close to the time as possible, as some of our care workers may be new and may need further training or some coaching and mentoring in specific areas we can ensure this is carried out by being able to identify individuals. We do aim to put newer workers with more experienced staff so we can develop their experience and skills, and all new staff complete three days of training and three days of shadowing; however, we do recognize that individual learning can take longer.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.380)

Overview of Review Score

The Review Score of 8.4 (8.380) out of 10 for Agincare Nottingham (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.130 for Agincare Nottingham (Home Care & Live-in Care) is calculated as follows: ( (6 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 23 Ratings = 4.13
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Nottingham (Home Care & Live-in Care) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Anne-Marie Bromley

Job Title: Registered Manager Joined: 2021

Anne-Marie joined the Nottingham branch as a Registered Manager in September 2021 and has been working in care since 1996.


Before Anne-Marie began her career in care, she completed her GNVQ and then went on to work for a UK-based residential college for people with disabilities.


Anne-Marie started as an apprentice and fell in love with providing care.


Remaining at Portland College for 20 years, Anne-Marie had many opportunities to progress within her
role, starting as an apprentice, and then progressing to Care Worker, Senior, Team Leader and Residential Service Manager. Along the way, Anne-Marie met a lot of diverse, courageous people all with the shared aim to support young people with disabilities. After 20 years, Anne-Marie decided to venture further into the care sector, gaining employment with Nottinghamshire County Council as a Community Care Officer, then moving on to becoming a Registered Manager for Autism East Midlands, managing two small homes for people with autism.


Working in the care sector for over 20 years has meant Anne-Marie has gained many qualifications, including NVQ 2 Supporting Disabled People, NVQ 3 Promoting Independence, NVQ 4 Health and Social Care, CSKO2, CSTO2, Diploma Level 3 in Customer Care and a Diploma Level 5 in Leadership and Management.


In her spare time, Anne-Marie loves to chill out at home and spend time with her French Bulldog whom she adores. Anne-Marie also loves spending time with her friends and family and enjoys going out socialising.

Frequently Asked Questions about Agincare Nottingham (Home Care & Live-in Care)

What Type of Services does Agincare Nottingham (Home Care & Live-in Care) offer?

Agincare Nottingham (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Nottingham (Home Care & Live-in Care) employ?

Agincare Nottingham (Home Care & Live-in Care) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Nottingham (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Nottingham (Home Care & Live-in Care) has an Enhanced Service - more info.