My Homecare Crowborough

Ten years ago, after stepping away from the NHS, I founded My Homecare Crowborough with a simple but important goal: to continue supporting vulnerable people while creating a home care service that truly puts people before processes. Throughout my career, I had seen both the very best and the shortcomings of care services. I believed there was a better way—one where compassion, dignity, consistency, and genuine relationships were at the heart of everything we do. That belief became the foundation of our company and continues to shape the way we deliver care today. I have a BSc (Hons) in Psychology, a Level 5 Diploma in Health and Social Care Management, and have completed a wide range of sector-specific training. My professional background in mental health has given me a deep understanding of the challenges many individuals and families face, and the importance of delivering truly person-centred care. One of the things I am most proud of is the culture we have built. We invest in our staff because I believe that when carers feel valued, supported, and respected, they are able to provide the very best care to the people they support. This commitment has helped us build a compassionate, skilled, and dedicated team who treat every client with kindness, dignity, and respect.

The values behind our service are deeply personal. We have trusted our own team to care for members of my own family because I have complete confidence in the standards, professionalism, and compassion we have built over the past decade. I believe that if our care is good enough for my own loved ones, it is good enough for the families who place their trust in us. I remain actively involved in the day-to-day running of the service and believe that good leadership means being approachable, listening to people, and never standing still. We are always looking for ways to learn, improve, and provide an even better experience for the people we support. Our most recent Care Quality Commission inspection recognised many of the values we work hard to uphold every day, including person-centred care, compassionate staff, the promotion of independence, approachable leadership, and a culture of continuous improvement. While no service is ever perfect, I believe the willingness to listen, learn, and continually improve is what sets a great care provider apart.

Ten years on, my commitment remains exactly the same as it was on day one: to provide the kind of care I would want for my own family—professional, compassionate, and always centred around the individual. Read less

I started my career in care in 2010 as a Support Worker and quickly realised that caring for others was exactly where I was meant to be. Since then, I've been fortunate enough to work my way through the profession, progressing from Support Worker to Team Leader, Care Coordinator, and now Registered Care Manager.

I joined My Homecare Crowborough in March 2018, and I can honestly say I love what I do. No two days are ever the same, and that's one of the things I enjoy most. Whether I'm supporting our incredible care team, meeting with clients and their families, or helping someone remain independent in their own home, knowing we've made a positive difference is what makes every day worthwhile.

One of the things I'm most proud of is the team we've built. I truly believe that great care starts with great people, and I'm incredibly lucky to work alongside such compassionate, dedicated professionals who genuinely care about every client we support.

I hold an NVQ Level 5 in Leadership and Management and an ILM Level 5 in Operations and Departmental Management, but for me, experience, kindness and leading by example are just as important as qualifications. I'm passionate about maintaining the highest standards of care and creating a service where both our clients and our team feel valued, respected and supported.

Outside of work, I enjoy spending time with family and friends, and I'm always looking for new ways to develop both myself and the service we provide.

My goal has always been simple: to ensure every client receives the same level of care, dignity and compassion that I would want for my own family. Read less

I began my career in care in 2009 as a Support Worker, and from the very beginning I knew I had found a career that I genuinely loved. Over the years, I've been fortunate to gain experience in a variety of roles, allowing me to develop my skills and progress to my current position as Field Care Supervisor and Trainer at My Homecare Crowborough.

One of the things I enjoy most about my role is supporting both our clients and our care team. I love spending time out in the community, carrying out quality visits, mentoring new care staff and sharing my knowledge through training. Helping carers grow in confidence and seeing the positive impact this has on the people we support is incredibly rewarding.

I hold an NVQ Level 5 in Adult Social Care Leadership and Management, which has strengthened my passion for delivering high-quality, person-centred care and supporting others to achieve their full potential.

I believe that great care is built on kindness, respect and treating every client as an individual. Whether I'm introducing a new carer, carrying out a care review or supporting our team in the field, my aim is always to ensure our clients feel safe, valued and listened to.

Being part of the My Homecare Crowborough team is something I'm incredibly proud of. We all share the same commitment to providing compassionate, reliable care that helps people remain independent in the comfort of their own homes, and I'm grateful to be part of a team that truly makes a difference every day. Read less

I began my career in care in 2022 with a genuine passion for making a positive difference in people's lives. From the very beginning, I knew I wanted to build a long-term career in the care sector, supporting both our clients and the dedicated carers who make such a difference every day.

As Care Coordinator at My Homecare Crowborough, I enjoy the variety that each day brings. Whether I'm arranging care, supporting our care team, or speaking with clients and their families, I love knowing that my role helps ensure people receive the high-quality, reliable care they deserve.

Working alongside such a supportive and experienced team has given me the opportunity to continue learning and developing professionally. I'm passionate about growing within My Homecare Crowborough and am excited about what the future holds, both for myself and for the company.

I believe that kindness, compassion and good communication are at the heart of excellent care. Seeing the difference our team makes to people's lives every day is incredibly rewarding, and I'm proud to be part of a service that puts clients and their families at the centre of everything we do. Read less

I joined My Homecare Crowborough in 2018 and have been proud to be part of the team ever since. During my time with the company, I've had the opportunity to work in a variety of roles, including Care Coordinator, before returning to my passion for providing hands-on care as a Senior Carer.

While I enjoyed coordinating care and supporting the office team, I made the decision to move back into a care-based role so I could spend more quality time with my family while continuing to do what I love. Being out in the community and building meaningful relationships with our clients is the most rewarding part of my job.

I believe that every person deserves to be treated with kindness, dignity and respect. Whether I'm providing personal care, offering companionship or simply taking the time to listen, I always aim to make each client feel comfortable, valued and supported in their own home.

One of the things I value most about My Homecare Crowborough is the close-knit team we have built over the years. I'm proud to work alongside such caring and dedicated colleagues who all share the same goal of delivering exceptional, person-centred care.

Seeing the positive difference we make to people's lives every day is what inspires me, and I'm grateful to be part of a team that truly treats every client like family. Read less