Home Care Providers Owned by My Homecare

After disappointing experiences with previous care providers, this home care agency has been a refreshing and reassuring choice. The team is professional, compassionate and attentive, taking the time to understand care needs and family expectations. Carers consistently provide high-quality support, following care plans carefully while showing initiative, such as checking essential supplies before they run low.

For someone living with dementia, the consistency of familiar carers has helped create trust, comfort and reassurance. They go above and beyond to support dignity, confidence and wellbeing through both practical care and genuine kindness.

Communication has been excellent, with any questions or concerns handled promptly and thoughtfully.

Most importantly, the agency delivers far more than basic care, providing exceptional support with warmth, respect and dedication.

This has given our family real peace of mind, and we would highly recommend their services.

I am very satisfied with the care my mum receives, she is happy knowing the times and the names of the girls that are coming.

There were some hiccups on the way (e.g. problems with access, worsening health) but these were handled swiftly so I didn't need to visit myself to solve them.

Hi guys, so far, everything I want and more and very flexible to my needs. Also, very handy that you are so local. I big thanks! I couldn't wish for a more comprehensive service. Love and hugs, Si xxx

My first experiemce of receiving any homecare - I was nervous but they soon put me at ease. All the ladies on the team were lovely and very helpful. The office was willing to make adjustments. It was a very good experience.

Truly horrible experience for me and my family. Initially several inexperienced young 19-21yr old trainees were sent. When we asked for regular carers we were sent older carers who were grumpy and argumentative. They always came late or whenever it was convenient for them. Any complaints to the office were related to the carers and met with questions and a hostile attitude towards my partner who was unwell. My partner was so upset she dreaded calls eventually becoming very quiet and scared of them. The experience was so traumatic we had to cancel the care package.

100% excellent and perfect.

Very happy with the care that I have been receiving from My Homecare the staff are very professional and friendly and the team in the office always go out of the way to ensure I get my visits when I need them I'm very grateful for their help. Thank you very much.

Very good on time of arrival.

The only complaint I have is with the new app which does not let me know that you have made a last minute change to the time and or the carers name!

They always listened to any concerns and did their utmost to implement change if appropriate.

Mums main carers loved and adored her and it was evident in the way they spoke to her and of her. She adored them Back.

They celebrated her birthday with her and were there for us when she passed.

They have our love and gratitude always and we will miss them.

I recommend them as a company.

But I'm very disappointed with the management, you've got me down for 08.30 because I'm a diabetic on insulin and many times they come much later ,whereas I should be eating earlier.

I would definitely recommend their services to anybody that was looking for care for a family member.

My Homecare has been providing services for us for 2 years. For all that time we've had more or less the same team of carers who know John well and understand his needs. Recently one of our regular carers lived in with John while I had a few days break. It was great. John was relaxed about it, no worrying about having someone new caring for him and he actually enjoyed the experience. I had a much needed break with no worries about John's care while I was away. Excellent!

Carers have a lot of patience and have taken the worry from us about Kate's well-being.

My father has received an excellent level of care since his stroke 2.5 years ago. My father, and mother, have built good relationships with his carers who are good humoured, very polite, kind and treat my father with dignity.

This is essential when you are the main carer to have several breaks , with the knowledge your family member has no concerns & very happy with the carers provided . Their knowledge of the care needed & the relationship built over time is essential. Consistency is what we both feel is very important & a the feeling the care agency & carers do care very much about the client & are knowledgeable & professional.

My Homecare West Sussex is an outstanding company which has my full recommendation. The care my mother received was exceptional. The carers went above and beyond to support her, being consistently reliable, showing her the utmost kindness, patience and respect. Communication was excellent, keeping us informed, updated and involved in her care plan. 'Thank you ' to all the team.

The carers are so pleasant and cant do enough for her. If your thinking about using myhomecare dont hesitate, you wont regret it. My mum would be in a carehome without them, which is something they and the family did not want. Thank you to all those involved.

My wife suffered for dementia and progressively lost the ability to look after herself and became bed bound. We used this setting 2 years increasing the services as the illness progressed. This care was kind, respectful and responsive to her needs throughout. My wife was able to complete her life within her own home, as she wished.