Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

The Old Rectory, Main Street, Glenfield, Leicester LE3 8DG
Review Us
9.7 18 Reviews
  • Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch), Leicester
My Homecare Leicester is a home care agency aimed to provide personal care and support to people in their own homes. They are committed to provide passionate and person-centred care tailored to meet the individual needs of the clients to enable them to live safely and comfortably in their own homes.

Staff are well trained, motivated and flexible to work around you to deliver high quality care and support.

Care assessment and needs are assessed by experienced staff ensuring the individual care package is delivered to suit the care needs of the clients.
Show Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29
  • Weekly Live-in Care Fees: from £1300

Please contact us for more information.

These prices are only a guideline, please contact Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Leji Oommen (Registered Manager)

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) Reviews (18)

9.7

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) has a Review Score of 9.7 (9.711) out of 10, based on 9 reviews in the last 2 years.
Over all time Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) has 18 reviews.

Overall Experience
  • 14
  • 3
  • 0
  • 1
  • 0
Date Published
  • 18
  • 5
  • 5
  • 9
  • 9
Reviewer Connection to Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)
  • 6
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 18, showing 1-18
Review from A L (Son of Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the overall service from this company. Carers were always on time and provided very good care to my mother. I would always be informed of any changes. Office staff always available if I needed to ask anything. The carers always had a smile, spoke kindly and would do what they could
for my mother.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your valuable feedback. Best wishes all at My Homecare Leicester

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F B (Husband of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my wife was always exceptional. Her personal care and emotional support was specific for her needs and treated her with dignity. All carers were polite and spoke to us both by our first names which made their visits personal to us. Towards the end of life care they were very understanding
and professional and provided me with the support needed at this difficult time.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your valuable comments. Best wishes from all at My Homecare Leicester.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P c (Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I only needed assistance for a couple of weeks I found the care workers to be very professional and hard working.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Wife of Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with my Homecare has been completely favourable. I have found the management to be most helpful and approachable and ready to assist if help was required. The carers are extremely conscientious and hardworking. They are very professional, caring and patient and any cause for concern was
always spotted and I was informed. The standard of hygiene was high and after 20 months of being completely immobile in bed, the high standards of care ensured that no problems were experienced by my husband.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your valued comments. All at My Homecare Leicester, Glenfield

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Son of Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to take this opportunity to express our appreciation and admiration for all the kindness and invaluable help your organisation provided. The whole family was so impressed with the dedicated care, professionalism and thoughtfulness provided by all the carers who came in support of mum-
thank you so much.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your comments. Best wishes ; All at My Homecare Glenfield, Leicester

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M Q (Wife of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company (My Homecare) providing care to my husband are very reliable, receptive to feedback and work very cooperatively with me to ensure that my husband has the best possible care. My husband has advanced dementia and is unable to communicate verbally, but he is often distressed. It is therefore
important that the carers get to know him and understand his needs and the director always ensures that we have a small team to look after him who he is comfortable and familiar with and when a new member of the team is introduced, they are given adequate time to shadow and train so that my husband can get to know them and feel comfortable with them. The carers are all very capable, extremely compassionate and very kind and they all provide excellent care to my husband.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Client) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review was an opportunity to raise any concerns and also make positive comments about the service provided by Passionate Homecare. A representative from Adult Services would have been helpful in addressing future developments, that may occur in future, such as the need for more services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H M (Wife of Client) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My homecare always tends to my husband's needs; they schedule frequent reviews to see how we are and now are finding the service provided by the carer we have. They are consistent with who they send every day and always inform us when the regular carer cannot come.
We would 100% recommend My Homecare
to anybody who is looking for care as they're a great care company, and we have had no problems with them so far.
Reply from LO, CQC Nominated Individual at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your kind words, much appreciated.
Best wishes to all, My Homecare Leicester.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A E (Son of Client) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Passionate Homecare delivers on the whole a high standard of quality care.
Each individual carer surpassed our expectations of care provided to our mum.
A big thank you to Mum's main two carers. For their friendship and quality of care. Also thank you to the management team for their help and support
throughout.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for your kind words. Best wishes all at My Homecare Leicester.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anthony D (Son of Client) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for with My Homecare for 18 months to date and the care levels remain at 100% successful in every aspect.
Each Carer is very sensitive to my mothers daily requirements which are carried out like clockwork each and every day.
The communication between the excellent management
and the carers allows us to book last minute appointments for my mother to be carried out so the carers can look after other clients and utilise their time.
My home care is highly recommended in every way. Thank you.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words. Best wishes from MHC Management and all the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Son of Client) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very satisfied with the standard of care my mother received. She was treated with care, respect and dignity. Thank you to all at My Homecare.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for the kind words. Best wishes from all at My Homecare Leicester.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R K (Nephew of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In a time of crisis, Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) responded quickly and with true understanding. They were able to put care in place the following day, which was very impressive. The managers were responsive, kind and flexible. The carers were friendly, sensitive
and efficient. I cannot recommend Passionate Homecare Ltd (T/A My Homecare Leicester - GlenfieldBranch) highly enough.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words; really appreciate it. Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeremy R (Son of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Homecare provided an extensive package of care for both my parents when we needed this in an emergency situation. They were excellent in responding flexibly to the situation and providing a high quality of care, with staff who go above and beyond to help wherever they can. My mother is now in hospital
for an extended stay so we are unsure what the future holds but I would not hesitate to restart the care from My Homecare, should we be able to get my parents to live at home again.
Reply from Leji Oommen, CQC Nominated Individual at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thank you for your kind words. It was a pleasure looking after your parents.
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In most cases, we are both satisfied with the service supplier by My Homecare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen T (Daughter of Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I approached My Homecare in Glenfield to provide emergency care for my mother who became ill and incapacitated very rapidly. Ultimately they were providing care 24/7. I was having to request additional care input frequently and at short notice. The care was superb, they were flexible and I will be forever
grateful to them. Sadly my mum passed away on 25.3.22 in hospice.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks for the time for completing the review. All the very best, Management Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Irene F (Client) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Many thanks, Irene, for your feedback. It has been a pleasure offering the service of My Homecare for approximately a month. We wish you the very best for your future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M O (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Though very nice and polite, very young carers with poor understanding of English with very little experience. Never had a regular carer, different carers each or almost every day.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Dear Mary,
All the carers who attended you have gone through an interview and induction process and were English speaking though the staff who attended your call were not English, we promote equality and diversity, and have staff from all backgrounds. Your package of care was put in place for a brief time to discharge you from the hospital and you stayed with us only 12 days and then you moved out of Leicester to a different town. Unfortunately, you did not have enough time to get to know the carer and experience the excellent care we offer to many of our existing clients.
However, we are sorry to note that within 12 days your overall experience was not Excellent as you have expected. I have checked the record and noticed there are no phone calls asking for a regular carer or any specific carer that you have mentioned to us in our initial assessment. It is always best to speak to the management if you have any concerns so that things can be improved.
Best wishes,
Management Team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary C (Daughter-in-law of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with this care agency. Care is being provided in a kind, courteous and attentive matter.
The care provided enables my parents-in-law to start their day in the best possible manner.
Punctuality and attention to detail observed on a daily basis.
Reply from Leji Oommen, Director at Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

Thanks, Mary, it's been a pleasure helping your parents-in-law and we continuously work hard to provide quality care and support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) is calculated as follows: ( (43 Excellents x 5) + (10 Goods x 4) ) ÷ 53 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch)

What Type of Services does Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) offer?

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) offers Home Care.

How many Carers does Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) employ?

Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) to verify any information. View our terms and conditions. Passionate Homecare Ltd (T/A My Homecare Leicester - Glenfield Branch) has an Enhanced Service - more info.