My Homecare Sutton & Surrey

I have had the help of My Home Care since late 2020 and the carers' are all very kind and friendly, in fact I have one carer since the beginning whom we have as we call her our adopted daughter, she will help us beyond the call of duty. Saying that, I think it helps having a constant face to see every morning, although I have many other Carers' like Laura who are equally as thoughtful and kind. The other thing I would say if I need them urgently they will if possible help. On the whole I have been very happy with this company and thank them all for their support.

I'm so happy with the care my mum is receiving from this company. After having bad experiences with other care providers, it's such a relief to finally find a team that truly cares. The carers are kind, reliable, and treat my mum with respect and compassion. Communication is great too - I always feel kept in the loop and confident she's in safe hands. I honestly can't thank them enough for making such a difference. Highly recommend!

In the end only had wonderful carers for 4 days as my husband was sadly admitted to a Hospice and passed away, but they were reliable, efficient, professional and so very kind to him and myself too at an extremely upsetting and stressful time. Also wanted to say the staff who I spoke to in the office and the lovely lady who came out originally to meet us and assess our needs were also brilliant. Really appreciate all everyone did for us.

I highly recommend this company.

We are very pleased with the care we receive. The staff are extremely pleasant and helpful.

My nan had dementia and was quite a hard character to deal with and didn't take to a lot of people. We had carers around from the hospital but my nan could be very difficult and wouldn't let them in again. The girl's at My Homecare knew exactly how to deal with her, she nick-named one of the girl's 'lashes'. They always turned up on time and were reliable and if there was any problems we knew they would be there to help. The care and support they offer is outstanding.

we have found the quality of caring given by My Homecare staff to be excellent. They have been kind, understanding and helpful in the daily care they undertake.

On the whole, the service has improved but when we ask for specific times i.e. for hospital appointments, going out etc the times seem to be always altered, which puts a strain on us as some of these appointments are very important. The girls work hard and apply a good caring service.

Very helpful and friendly carer's who put themselves out to look after the needs of my wife and do everything they can to make sure she is happy and comfortable. Very reassuring to have a company that I can trust and carer's who go out of their way to be friendly and helpful.

The carers are late a lot, especially afternoon calls, Friday nights and weekends up to 2 hours late! My mother's calls are 8am, 12 noon, 4pm and 8pm. We have never accepted male carers, but they keep telling us they have to send him as there is no one else. But we have to keep phoning to refuse him. Also, a lot of the latest carers are so young 17, 18, 20 year olds, and now I hear they are employing two 16 year olds! Too young. The carers say a reason they are late, but the office give a different reason.

All the carers that have seen my wife have been efficient and friendly.