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Home Care Provider Owned by My Homecare in West Sussex

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  • Home Care Provider Owned by My Homecare in West Sussex

Only the locations & reviews in West Sussex for My Homecare are showing below.

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My Homecare Locations in West Sussex (1)

1 Home Care Provider owned by My Homecare in West Sussex
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My Homecare West Sussex
Unit 12, The Courtyard, Holmbush Farm, Faygate, Horsham RH12 4SE 
9.3 45 reviews
My Homecare West Sussex, Horsham, West Sussex
"Homecare services overall have been very professional and hardworking. The carers are always friendly and chatty and we feel very…"   Read all 45 reviews

With a comprehensive list of home care services, My Homecare's West Sussex branch aims to cover all the needs of individuals in the area who wish to remain in the comfort of their own homes. The ... Read more about My Homecare West Sussex

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Alcedo Care

My Homecare Reviews in West Sussex (45)

Reviews posted for members of My Homecare

Overall Experience
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Date Published
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Reviewer Connection to My Homecare
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  • 5
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Review of

My Homecare West Sussex

from Caroline p (Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy in the care that I am getting.
Reply from Katie Starr, Director at My Homecare West SussexWhen our clients are happy our team is happy as it means our care and support is effective and appreciated. Thank you for the positive words. Kind Regards, Katie
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Review of

My Homecare West Sussex

from Karen D (Wife of Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Homecare services overall have been very professional and hardworking. The carers are always friendly and chatty and we feel very comfortable to have them in our home. Any problems with sickness or lateness they call and reassure us they are on their way. The management team are always available with
any problems and questions you need assistance with. A great team I would highly recommend them.
Reply from Katie Starr, Director at My Homecare West SussexLovely to hear, professionalism is our goal throughout our office and care teams. Your kind words are greatly appreciated and we will be sure to let the team know. Kind Regards, Katie
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Review of

My Homecare West Sussex

from Ann S (Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've no complaints with any of the staff, they are friendly and helpful.
Reply from Katie Starr, Director at My Homecare West SussexThis is great to hear. it is very hard job and supporting kind clients makes it all worthwhile. Best, Katie
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Review of

My Homecare West Sussex

from George P (Husband of Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything goes well. Noreen is mostly happy to see your ladies, and they care for her very well.
Reply from Katie Starr, Director at My Homecare West SussexThank you for such kind words. Our team works incredibly hard and they take pride knowing their efforts are noticed. Kind Regards, Katie
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Review of

My Homecare West Sussex

from Jamie M (Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I initially had Kindred Hearts Home Care Ltd from 3rd December 2024 for my Fortnightly Outreach a Carer takes me out in my NHS Prescribed Manuel Wheelchair in their Cars. On the 7th October my full Care Package move to Kindred I have 4 Personal care visits Monday to Friday & 3 visits at a Weekends.
The level of support is if the highest standard I lived in the Village of Kirdford West Sussex then Chichester in mainstream housing from 6th October 2016 moved into Supported housing Scheme Leggyfield Court overall Freehold ownership Saxon Weald extra Care Housing Schemes.
Unequivocally Kindred Hearts Home Care Ltd has the outstanding Performance of any Care Provider since I moved to West Sussex on 20th October 2003!
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Review of

My Homecare West Sussex

from D R (Wife of Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The carers coming are polite and friendly, however I feel that from the following experience that there is a lack of training support for their job roles. 1. The time they spend is very short, sometimes 10 minutes, this does not allow for application of care values. 2. The carers often do not know their
job role responsibilities and do not have appropriate training, no inductions in progress. 3. There are no supervisory assessments to help train the staff, indicates where they are going wrong. The staff in my opinion need support.
Reply from Katie Starr, Director at My Homecare West SussexThank you for your review. It seems we have not met your expectations which I can only apologise. We just started our support of your husband and it takes time to develop an understanding relationship. Our staff are thoroughly trained and constant supervision of all staff is provided. We are in in the very early days of our support. Please speak with the office team so we can overcome the hiccups that are natural in the beginning of any relationship. We will continue to endeavour to deliver the best care possible.
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Review of

My Homecare West Sussex

from H W (Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Working with the staff from My Homecare has been an excellent experience. I have found all the staff to work at a very high level of professionalism. The company has been very accommodating for my complex needs. All staff are highly trained and treat me with kindness and dignity.
Reply from Katie Starr, Director at My Homecare West SussexThank you for your recent review. Our entire team endeavours to ensure the well-being, of our clients. Your kind words make it all worthwhile.
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Review of

My Homecare West Sussex

from J C (Sister of Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with carers. Always polite.
Reply from Katie Starr, Director at My Homecare West SussexThank you for the kind words and we will pass your comments to our team.
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Review of

My Homecare West Sussex

from L G (Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care experience has greatly improved in the past 6-12 months. Supervisory staff now listen to my needs, carers are now regular which is far better for my needs. Attitude of my care staff has also improved.
Reply from Katie Starr, Director at My Homecare West SussexThank you for your kind words. Every client is unique and our team works hard to understand individual needs and desires. Often this just takes time. Without feedback it is impossible to improve and we will keep trying to earn your 5 stars. We do find your value for money comment a bit odd as your care is coordinated by social services.
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Review of

My Homecare West Sussex

from Sharon M (Wife of Client) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried when I first realised my husband would need carers but the care he has received since the visits from "kind hearts" has been wonderful they have all treated him with care and respect and he looks forward to his morning visits and my life has improved with this care too.
Reply from Katie Starr, Director at My Homecare West SussexThank you for your kind words, your review is truly appreciated and we look forward to sharing this with our staff.
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Review of

My Homecare West Sussex

from John G (Son of Client) published on 23 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provider now provides an excellent service. The four star rating reflects only that the initial provision had some issues that have now been fully resolved. We would not want anyone else looking after my mother now
Reply from Katie Starr, Director at My Homecare West SussexThank you for your review, we really appreciate it and look forward to sharing with our hard working staff. It is never easy to find the right groove at the start of the service and we are happy that all is running smoothly.
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Review of

My Homecare West Sussex

from Jill K (Wife of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the staff at My Homecare. The reason for this is -
- good carers - consistency same carers important
- treat with dignity and respect
- know their job well
- keep us updated with any health changes they find
- keep pressure sores at bay through efficient care
- liaise with
nurses and other professionals
- good humour and communication
- easy to contact, will change times and dates if needed.
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Review of

My Homecare West Sussex

from Hazel F (Wife of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the care is satisfactory. A lot of the time prompting by myself is needed. Not sure if I wasn't around to see and check things are being done whether the care would be the same level.
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Review of

My Homecare West Sussex

from Susan B (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent. Amazing service. Would recommend.
Reply from Katie Starr, Director at My Homecare West SussexThank you for your kind words; we greatly appreciate it and will pass this feedback to our staff.
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Review of

My Homecare West Sussex

from E S (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service Homecare give is of a high standard the ladies are all very kind and friendly regardless of the tasks they do I am very please with the care given.
Reply from Katie Starr, Director at My Homecare West SussexThank you for the kind words. We will pass the feedback to our staff; it is greatly appreciated.
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Review of

My Homecare West Sussex

from Anne I (Wife of Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say such caring, helpfull & cheerful guys cannot do enough to brighten up his day they do a wonderful job in the situation would not be able to cope without them.
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Review of

My Homecare West Sussex

from Jonathan R (Son of Client) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care aspects are excellent and a bit easier for all concerned with the recent installation of the hoists. Perhaps the other aspects of the help could be improved. Sometimes the washing machine has not been emptied. As regards shopping, more attention is required to prevent over buying of things
like cheddar biscuits or black pepper. If my mother is making a list, can the carers please check that list against items in the kitchen to see if they are required. I was phoned by my mother who advised me that she was told by the carers that she had run out of ready meals when in fact she hadn't. They were in the kitchen freezer drawer but were covered over by other items.
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Review of

My Homecare West Sussex

from K W (Client) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been with My Homecare for one year. In that time, we found that the care very good. We have built up a good relationship with most of the carers and on most occasions make my life easier even in my darkest moments. Most times they arrive on time. One thing, I will say sometimes the care is rushed,
especially the evening call which I can understand. Some carers do seem comfortable using the hoist. Wondering if they are trained to use it. Otherwise, we are pleased with the way My Homecare are looking after us. For that, I'm so grateful. Thank you.
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Review of

My Homecare West Sussex

from J W (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father by My Homecare could not have been better. He had end of life care at home from May 2024 until his death recently. The carers were very respectful, the same few carers came all the time so got to know my father well. The manager was approachable and dealt with requests to
step up the level of care within 24hrs. The carers always made an effort to connect with my mother or any other members of the family who were present. We thank them all for making his last months as peaceful as possible.
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Review of

My Homecare West Sussex

from Sara P (Mother of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Home Care have done wonders with my son. They have taken the time to get to know him and the family. This is the first time my son has allowed carers to support him at home. The carers are always chatting with him and the laughter that I hear during the visit is amazing.
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Awards / Recognitions (0)

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