Home Care Provider Owned by My Homecare in Cheshire

my relative.
When my relative was able to communicate well, the days ran smoothly; all staff had a laugh and seemed to enjoy their shift here.
Not one member of management discussed any problems/concerns with myself. The package was dropped and only the social worker was informed. “Family getting involved and mistreating staff” was the diabolical excuse I received which I know are lies due to interior CCTV and when staff asked for my help I asked them to only communicate with my relative as it is her home and her care.
I’m not sure if I would ever take up the job offer I received from this company from before my relative had the stroke as there are so many management issues.

she will do activities if I leave the room, so I'm able to do things.

I also need to be made aware of the complaints procedure for the agency. I am however satisfied with the raised concerns abovementioned.

request my family had, they met with no problem. I am so grateful this company were the company we chose to look after her.

the time I get continuity and have built up a good relationship. I would highly recommend the care company

even on weekends. The carers constantly go out of their way for me. Thank you.

the routine) were dealt with promptly. The visits from the team were the highlight of Dad's day. (Despite family being there with him). Dad developed dementia and could be uncharacteristically unkind to his wife of 65 years. The carers also supported her too and showed great understanding.

blind following her severe stroke and needs a lot of patience and encouragement, My Home Care have engaged her in singing and talking about sport which she loves.

for her. I can't thank them enough for all that they do. I know mum is in good caring hands always.

do a great job. The tea and bedtime staff are the same all the time except for their days off, are exceptional with him have a great bond with him and always go above and beyond they are a great team. Another lady does waking nights with him has built a really good bond with him and always goes the extra mile too. Having the home care team for the past year has made a big difference and relieved a lot of stress for me. Big thank you to you all.

and got mum's sense of humour immediately. The care staff have a good rapport with mum and look after her very well. Their service gives me peace of mind and confidence to know that she is being well looked after throughout the day. If I have a query the staff have a very warm and friendly approach and what is a new experience to us, as a family, puts our minds at ease.

only have the team helped mum who is the service user, but me too. I am the main carer and they went out of their way to have my help increased after I broke my wrist recently. The carers are very friendly and mum is happy which is the main thing for me.

if I need help with anything, I couldn't manage without them. Would not hesitate to recommend them.

is paramount. They are all competent, skilled, understanding, patient and very kind. They go above and beyond. I wouldn't hesitate in recommending to anyone who is considering home care. They are an excellent company to work with and the staff are lovely.