Home Care Provider Owned by My Homecare in Cheshire

also been excellent - they are always easy to contact by telephone and responsive whenever I've needed advice, updates, or support. It's reassuring to know there is always someone available to speak to.
Management regularly carries out check-ups to ensure the standard of care remains high, which demonstrates a strong commitment to quality, consistency, and continuous improvement. Overall, the service feels well-organised, supportive, and dependable, giving real peace of mind to both clients and their families.

DEFINITELY recommend them to anyone who has relatives requiring care.

at all times that mum is safe and being cared for professionally. I would have no hesitation in recommending My Homecare. They recently delivered some beautiful flowers and a card on mums birthday. She was thrilled a lovely surprise for her.

which has given them peace of mine. I look forward to the carers coming every day as they help to brighten my day and provide a good service of looking after me. They provide personal care, food and drinks, laundry, pot washing and various other tasks. They make sure that they come on time which is very important because of the medication I need to take. I don't know what I would do with out them, in fact they are more like family. The office staff always try to accommodate any extra needs that might crop up. All in all I can not thank them enough for all that they have done and continue to do for me.

time each day which suits him well. If our usual carers are unable to come, he still has someone that he has had before and this works very well. Every carer treats him(and me) with kindness and respect. When I have rung the office, I have always felt the staff to be very helpful and pleasant and they always try to answer our requests. All in all we are very happy with the care he receives.

anything else.
Myself and my Husband get on great with them.
I would highly recommend MyHomecare.

my relative.
When my relative was able to communicate well, the days ran smoothly; all staff had a laugh and seemed to enjoy their shift here.
Not one member of management discussed any problems/concerns with myself. The package was dropped and only the social worker was informed. “Family getting involved and mistreating staff” was the diabolical excuse I received which I know are lies due to interior CCTV and when staff asked for my help I asked them to only communicate with my relative as it is her home and her care.
I’m not sure if I would ever take up the job offer I received from this company from before my relative had the stroke as there are so many management issues.

she will do activities if I leave the room, so I'm able to do things.

I also need to be made aware of the complaints procedure for the agency. I am however satisfied with the raised concerns abovementioned.

request my family had, they met with no problem. I am so grateful this company were the company we chose to look after her.

the time I get continuity and have built up a good relationship. I would highly recommend the care company

even on weekends. The carers constantly go out of their way for me. Thank you.

the routine) were dealt with promptly. The visits from the team were the highlight of Dad's day. (Despite family being there with him). Dad developed dementia and could be uncharacteristically unkind to his wife of 65 years. The carers also supported her too and showed great understanding.

blind following her severe stroke and needs a lot of patience and encouragement, My Home Care have engaged her in singing and talking about sport which she loves.