Home Care Providers Owned by My Homecare in East Sussex

Thank you so much for taking the time to leave such a wonderful and detailed review. We are absolutely delighted to hear about your positive experience with the My Homecare team when setting up and adapting your aunt's care plan.

It is particularly lovely to hear that you found our team professional, empathetic and responsive, and that your calls and questions were answered promptly. We are also pleased that you have found the app helpful in keeping track of scheduled visits and reviewing the care provided.

We understand that circumstances can change quickly when caring for a loved one, and we are proud that our team was able to respond swiftly when additional care was required. It is reassuring to know that any challenges along the way were dealt with promptly, allowing you to have confidence that your aunt was being well supported.

Thank you again for your kind words and for placing your trust in My Homecare. We will be sure to share your feedback with the whole team Read less

Thank you so much, Si, for your wonderful review and for your lovely words! We are absolutely delighted to hear that everything has been meeting your needs and that you have found our service flexible and comprehensive. Being local and accessible to the people we support is really important to us, so it is fantastic to know that this has been particularly helpful to you. Your kind feedback means a great deal to the whole team, and we will be sure to share it with everyone. Thank you for putting your trust in us - we are so pleased to be supporting you. Read less

Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you are very happy with the care you have been receiving and that you find our staff to be professional and friendly.

It is particularly lovely to hear your kind words about our office team and the efforts they make to ensure your visits are arranged around your needs. Providing reliable, person-centred support is extremely important to us, so it means a great deal to know that you feel well supported by both our care and office teams.

We will be sure to share your lovely feedback with everyone involved. Thank you again for your kind words and for placing your trust in My Homecare. We are very grateful for your continued support. Read less

Thank you very much for taking the time to leave such a lovely review. We are delighted to hear that you are very satisfied with the service provided and that you have found our carers to be friendly, kind, polite and helpful.

It is wonderful to hear that you feel your wife is being cared for with professionalism and compassion. We also really appreciate your comments regarding the carers' punctuality, as we understand how important it is for visits to arrive on time and provide consistency and reassurance.

We will be sure to share your kind feedback with the care team, who will be very pleased to know that their hard work is appreciated.

Thank you again for choosing our service and for taking the time to share your positive experience. Read less

Thank you so much for taking the time to share your review and for your kind words about our care team. We are delighted to hear that you have found all of the carers to be so wonderful, patient and supportive. We recognise the important role you play in caring for your wife, and we are pleased that our team is able to provide you with support.

We are sorry, however, to hear about the difficulties you have experienced with our new app. We appreciate how important it is to be kept informed of any last-minute changes to visit times or carers, and we understand how frustrating it can be when these updates are not communicated clearly.

We are actively reviewing the way changes are communicated through the app and will take your feedback into consideration as we continue to improve the service. We would also welcome the opportunity to discuss your experience with you directly to ensure we can address any concerns and provide you with the information you need.

Thank you again Read less

Thank you for taking the time to leave your review. We are very pleased to hear that you are happy with the carers supporting you, and we really appreciate your kind comments about them.

We are sorry to hear that you have been disappointed with the management of your call times. We understand how important it is for visits to be provided at the agreed time, particularly where this forms part of your daily routine.

We take your concerns seriously and would welcome the opportunity to discuss this with you directly so that we can understand what has happened and look at how we can improve the consistency of your morning calls.

Thank you again for bringing this to our attention. Your feedback is important to us and helps us to continually review and improve the service we provide. Read less