Home Care Providers Owned by My Homecare in London

Truly horrible experience for me and my family. Initially several inexperienced young 19-21yr old trainees were sent. When we asked for regular carers we were sent older carers who were grumpy and argumentative. They always came late or whenever it was convenient for them. Any complaints to the office were related to the carers and met with questions and a hostile attitude towards my partner who was unwell. My partner was so upset she dreaded calls eventually becoming very quiet and scared of them. The experience was so traumatic we had to cancel the care package.

I have had the help of My Home Care since late 2020 and the carers' are all very kind and friendly, in fact I have one carer since the beginning whom we have as we call her our adopted daughter, she will help us beyond the call of duty. Saying that, I think it helps having a constant face to see every morning, although I have many other Carers' like Laura who are equally as thoughtful and kind. The other thing I would say if I need them urgently they will if possible help. On the whole I have been very happy with this company and thank them all for their support.

I'm so happy with the care my mum is receiving from this company. After having bad experiences with other care providers, it's such a relief to finally find a team that truly cares. The carers are kind, reliable, and treat my mum with respect and compassion. Communication is great too - I always feel kept in the loop and confident she's in safe hands. I honestly can't thank them enough for making such a difference. Highly recommend!

My Home Care Hayes has no understanding of how to care for someone with specific needs. Management falsely claimed their staff were trained for the required care tasks, but our experience as a family was horrific. What they put my mum through was completely unacceptable. The package lasted only four days before I had to terminate it. Despite being under the IBU and Continuing Care Team, this clearly meant nothing. Unfortunately, even the CQC report doesn't seem to reflect the reality of their service.

In the end only had wonderful carers for 4 days as my husband was sadly admitted to a Hospice and passed away, but they were reliable, efficient, professional and so very kind to him and myself too at an extremely upsetting and stressful time. Also wanted to say the staff who I spoke to in the office and the lovely lady who came out originally to meet us and assess our needs were also brilliant. Really appreciate all everyone did for us.

I highly recommend this company.

We are very pleased with the care we receive. The staff are extremely pleasant and helpful.

My nan had dementia and was quite a hard character to deal with and didn't take to a lot of people. We had carers around from the hospital but my nan could be very difficult and wouldn't let them in again. The girl's at My Homecare knew exactly how to deal with her, she nick-named one of the girl's 'lashes'. They always turned up on time and were reliable and if there was any problems we knew they would be there to help. The care and support they offer is outstanding.

She is extremely dedicated and has a friendly way to deal with me. I enjoy her presence as much as her work.

I am very happy with the services I receive from my care provider.

We used My Homecare Haringey to provide extensive daily help for my mother in my home for her final months, and for occasional help the previous year. Carers were cheerful, attentive and paid attention to detail. A high level of personal care was required and carried out respectfully and diligently. We needed two carers four times a day for several months so inevitably there are days which don’t go to plan but the agency were willing to sort things out. If there were problems with sourcing enough carers or being able to provide for specific times the agency was flexible about negotiating changes in a way that worked for my family. Carers were also supportive and respectful to our complex family during a difficult time. Most importantly my mother was happy with the carers and was well looked after. I strongly recommend this agency.

I would not hesitate to use My Homecare Haringey again and would recommend them.

we have found the quality of caring given by My Homecare staff to be excellent. They have been kind, understanding and helpful in the daily care they undertake.

On the whole, the service has improved but when we ask for specific times i.e. for hospital appointments, going out etc the times seem to be always altered, which puts a strain on us as some of these appointments are very important. The girls work hard and apply a good caring service.

So far the care service I am receiving has been very helpful to me.

I live with Parkinson's disease and before I was admitted to the hospital, I had care from My Homecare. I was having three visits a day. The carers were always on time and they spoke to me very nicely. They were there to help me with my personal care during the morning, lunch and evening visits. Mainly it was always the same two carers and if there was a problem, the office would always call to let me know. Both the office team and the carers were very good to me.

Since joining this company we have received very poor service. The staff are rude and the company manager and owner tries to justify the actions of the staff by blaming the family. On Tuesday they sent no carer and expected me to provide personal care whilst having Covid. As a result, my mother was left in a wet pad for hours as I couldn’t go near her. This was not the first time their carer failed to attend. They show no empathy or understanding. I would not recommend this company to anyone and am concerned about how other vulnerable people are being treated.

I would love to say more but I can’t, I would say just make sure your loved ones are able to speak up about the carers and do listen if your loved one is not happy.

Thank you to all at My Homecare (Haringey) for your support and assistance during my hour of need post-operation care, whilst my next of kin was not available. Your help was very much appreciated.

We have two excellent carers. Thank you so much for doing an outstanding job. You are both brilliant and I can not praise you highly enough.