My Homecare Hayes

Truly horrible experience for me and my family. Initially several inexperienced young 19-21yr old trainees were sent. When we asked for regular carers we were sent older carers who were grumpy and argumentative. They always came late or whenever it was convenient for them. Any complaints to the office were related to the carers and met with questions and a hostile attitude towards my partner who was unwell. My partner was so upset she dreaded calls eventually becoming very quiet and scared of them. The experience was so traumatic we had to cancel the care package.

My Home Care Hayes has no understanding of how to care for someone with specific needs. Management falsely claimed their staff were trained for the required care tasks, but our experience as a family was horrific. What they put my mum through was completely unacceptable. The package lasted only four days before I had to terminate it. Despite being under the IBU and Continuing Care Team, this clearly meant nothing. Unfortunately, even the CQC report doesn't seem to reflect the reality of their service.