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Home Care Provider Owned by My Homecare in Kent

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  • Home Care Provider Owned by My Homecare in Kent

Only the locations & reviews in Kent for My Homecare are showing below.

View the details of all 38 locations (with 504 reviews) owned by My Homecare

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My Homecare Locations in Kent (1)

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1 Home Care Provider owned by My Homecare in Kent
My Homecare West Kent

6 Alexandra Road, Tonbridge TN9 2AA 

9.5 31 reviews
"The carers are punctual, totally professional and bring a good sense of humour, never patronising at all but work with the patient!…"   Read all 31 reviews

My Homecare (Kent) does its utmost to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes. Its skilled home carers are available… Read more about My Homecare West Kent

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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My Homecare Reviews in Kent (31)

Reviews posted for members of My Homecare

Overall Experience
  • 17
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Date Published
  • 31
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  • 25
Reviewer Connection to My Homecare
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Review of

My Homecare West Kent

from Edward E (Son of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are punctual, totally professional and bring a good sense of humour, never patronising at all but work with the patient!
Reply from Katie Starr, Director at My Homecare West Kent

Thank you for the kind words. We will pass the feedback to our staff; it is greatly appreciated.

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Review of

My Homecare West Kent

from R W (Husband of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who look after my wife treat her with compassion and respect. It is not easy to deal with a person who cannot talk or is very confused.
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Review of

My Homecare West Kent

from Patricia S (Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied apart from the fact I do not get a rota regularly so not know whose on duty or what time the carers are coming.
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Review of

My Homecare West Kent

from Stephanie F (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents' care needs have increased over the last 20 months and My Homecare have always been able to adapt quickly and appropriately to arising situations and meet their needs so that I know my parents are safe. The manager has been able to create rotas that work well for me and my parents and
respond to queries helpfully.
The carers are well trained and kept up to date about changing needs by the manager. They are exemplary in every way being conscientious in respecting my parents likes and routines. They are kind, compassionate and patient judging situations well. Neighbours have commented favourably on the carers. We have also been so appreciative that the care ladies we have are invariably the same. They are familiar faces that I have enjoyed getting to know and this continuity of care is also good for my parents. The carers are happy to update me as to how things have gone each visit too.
Communication, continuity and care are excellent.
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Review of

My Homecare West Kent

from Margaret G (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was very kind and helpful.
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Review of

My Homecare West Kent

from Jacqueline L (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to me and my husband is so good. I would be lost without them.
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Review of

My Homecare West Kent

from Margaret H (Daughter of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the respite care I received recently, which allowed me a few hours to do other errands safely in the knowledge that my elderly mum was not at home alone.


The coordinator kindly arranged two different ladies to come on several occasions. They were reliable, and respectful,

and executed their tasks enthusiastically and professionally. I will definitely use this service in future and highly recommend My Homecare West Kent to others looking for support.
Reply from Katie Starr, Director at My Homecare West Kent

Thank you for the kind words. Our staff try incredibly hard and it is so nice to know their efforts are appreciated. Will be sure to pass along your praise to the team. Kind Regards, Katie

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Review of

My Homecare West Kent

from S C (Granddaughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable and kind care, always prompt and willing to lend a hand if I need. The carer's experience puts me at ease and I feel comfortable leaving my loved one with her. Would recommend My Homecare to others.
Reply from Katie Starr, Director at My Homecare West Kent

Thank you for your kind words. We will be sure to pass your praise to our amazing team. All the best, My Homecare.

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Review of

My Homecare West Kent

from Tony J (Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided by My Homecare. I am happy with the carer support that I receive and the service and admin from the management. I will recommend to anyone looking for care and support.
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Review of

My Homecare West Kent

from Andrew C (Brother of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the help given to my sister has been good, friendly and with respect.
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Review of

My Homecare West Kent

from Garry D (Client) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best carers I have used.
Always prepared to do anything asked.
All my carers are overworked and underpaid.
They never complain about anything.
The company is always easy to contact.
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Review of

My Homecare West Kent

from Michael Q (Client) assisted by family/friend published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had exemplary care and treatment from the wonderful carers. I am treated with dignity and compassion. Always smiling and helpful in all they have to do.
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Review of

My Homecare West Kent

from Michael S (Husband of Client) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Homecare has provided a very reliable conscientious, friendly and flexible standard of care quality for my wife over the past year.
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Review of

My Homecare West Kent

from A L (Wife of Client) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was very ill when my family and myself felt we needed further help. Although My Homecare were very busy, they made time for us which happened to start at a weekend, the most difficult time. They made themselves available and treated my husband with dignity, care and gentleness with even a
few jokes. They came twice a day sometimes with one member of staff but mainly with two. It helped to have the same carers. Words cannot express mine and my families thanks for all you did.
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Review of

My Homecare West Kent

from Liz W (Daughter of Client) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The overall standard is spoilt by the lack of consistency with the timing of calls. Over 50% of the time the carers arrive too late to prepare or feed my dad, as he has lunch between 12:30-1 pm with his wife. It is very stressful to wait until 1:30-2 pm and the meal is then cold. It is a good standard
when delivered on time. The turnover of staff is also too high and my dad is much happier with carers that he knows.
Reply from Katie Starr, Director at My Homecare West Kent

All feedback is valued. We operate a mobile flexible team supporting vulnerable clients. It is never easy and Covid makes it even more challenging. We visited your dad’s home over 230 times. On only two occasions we arrived later than the appointment window and we called each time. Most understand that things happen beyond our control. When clients have emergencies staff are trained to remain with them until medical support arrives. This caused us to be late to assist with lunch. Care can be physically and emotionally challenging. It is a noble path that is incredibly rewarding. We treat our amazing team with the dignity and respect they deserve. Unfortunately, staff turnover is high in this field. I am proud that we are considerably lower than average as our staff enjoy being part of an outstanding team. Your father has been cared for by a core dedicated team of 6 carers and he knows them well. The ‘Value for Money’ rating is odd as the NHS funds his care costing your family nothing.

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Review of

My Homecare West Kent

from Deena M (Daughter of Client) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received fantastic help from the lovely carers who popped in to check if she needed anything or anything doing. She always text me to let me know they had been, and always said how lovely they were, very friendly, polite and ever so helpful. A big thank you to you all for doing an amazing job.
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Review of

My Homecare West Kent

from Simon P (Son of Client) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being a full-time carer for my mother I was very worried knowing I was having an operation and wouldn't be able to help her in the night after the operation. I was put in touch with My Homecare and they put our minds at rest. They gave the overnight help required and were so kind and considerate. I
would definitely use them again, I cannot praise them enough!
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Review of

My Homecare West Kent

from David E (Brother of Client) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Homecare West Kent took over the care of my brother after his long term carers stepped back so it was vital for me and my family that they would understand his needs and look after him accordingly. I needn't have worried. Not only did they carry out their duties with diligence and professionalism,
but they also made sure that his birthday was a very special celebration and gave him companionship and kindness beyond the job description. Although My Homecare West Kent only looked after my brother for eleven months (because he died suddenly), it was four times per day every day and my family were very grateful to know that they were there. My brother also sang their praises and appreciated their kind and gentle manner often. When he died, it became clear just how much the individual carers genuinely cared about and connected with my brother on a human level. I would not hesitate to recommend them.
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Review of

My Homecare West Kent

from Barbara F (Client) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are all charming girls. It is great to be greeted each morning with a welcoming smile to start the day off.
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Review of

My Homecare West Kent

from J P (Client) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the start, everyone involved has done all they can to make the many difficulties I have as easy as possible. 99% of the staff all go extra mile to make my day easier particularly with the current virus.
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Awards / Recognitions (0)

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