My Homecare West Kent

6 Alexandra Road, Tonbridge TN9 2AA
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9.4 36 Reviews
  • My Homecare West Kent, Tonbridge
My Homecare (Kent) does its utmost to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Its skilled home carers are available throughout the West Kent area and they provide a comprehensive care service for people requiring help and assistance.

People can choose from simple visits for domestic assistance, through to full complex care 24 hour packages.

They also provide care services including live-in care enabling people with more complex needs to stay living at home and retain their independence as much as possible.
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Care Provided by My Homecare West Kent

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees are dependent on assessment. We offer simple support ranging from domestic cleaning to complex care and support. Additionally, we provide night support, live-in care, and 24-hour rapd-response emergency care.

Contact My Homecare West Kent to get a personalised quote.

Contact My Homecare West Kent to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Katie Starr (Director)

My Homecare West Kent Reviews (36)

9.4

My Homecare West Kent has a Review Score of 9.4 (9.417) out of 10, based on 10 reviews in the last 2 years.
Over all time My Homecare West Kent has 36 reviews.

Overall Experience
  • 29
  • 5
  • 1
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Date Published
  • 36
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  • 26
Reviewer Connection to My Homecare West Kent
  • 13
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Total of 36, showing 1-20
Review from B N (Mother of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service both my daughter and myself are first class. I can say no better than that wonderful service.
Reply from Katie Starr, Director at My Homecare West KentThat is wonderful to hear. Our staff will take pride knowing their efforts are appreciated. Thank you for the kind words. Best, Katie
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Review from Jane H (Client) assisted by family/friend published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My homecare carer are excellent very friendly, polite and mostly helpful. They are very understanding and promote me with all the needs. They are very respectful to me and my family.
Reply from Katie Starr, Director at My Homecare West KentThank you for the kind words. It is nice to know the hard work and dedication of our team is noticed. Will be sure to pass along your praise.
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Review from Pamela W (Client) assisted by family/friend published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Flexibility of carers' timeslot is excellent from our viewpoint. Carers usually arrive within the expected window. Carers always wear personal protection. The carers we see carry out our wishes with regard to washing/showering and dressing to our satisfaction. Other normal tasks are undertaken when
requested.
Reply from Katie Starr, Director at My Homecare West KentThank you for your kind words. Will be sure to pass along your compliments to our staff.
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Review from David B (Client) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent. Professional. Kind and caring. Considerate. Willing to help if they can. Most happy with the experience. Most grateful for the service.
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Review from Barbara F (Client) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with all the care and kindness shown.
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Review from J J (Wife of Client) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been with you a short while. I have found the staff to be friendly and caring.
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Review from Edward E (Son of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are punctual, totally professional and bring a good sense of humour, never patronising at all but work with the patient!
Reply from Katie Starr, Director at My Homecare West KentThank you for the kind words. We will pass the feedback to our staff; it is greatly appreciated.
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Review from R W (Husband of Client) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who look after my wife treat her with compassion and respect. It is not easy to deal with a person who cannot talk or is very confused.
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Review from Patricia S (Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied apart from the fact I do not get a rota regularly so not know whose on duty or what time the carers are coming.
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Review from Stephanie F (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents' care needs have increased over the last 20 months and My Homecare have always been able to adapt quickly and appropriately to arising situations and meet their needs so that I know my parents are safe. The manager has been able to create rotas that work well for me and my parents and
respond to queries helpfully.
The carers are well trained and kept up to date about changing needs by the manager. They are exemplary in every way being conscientious in respecting my parents likes and routines. They are kind, compassionate and patient judging situations well. Neighbours have commented favourably on the carers. We have also been so appreciative that the care ladies we have are invariably the same. They are familiar faces that I have enjoyed getting to know and this continuity of care is also good for my parents. The carers are happy to update me as to how things have gone each visit too.
Communication, continuity and care are excellent.
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Review from Margaret G (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was very kind and helpful.
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Review from Jacqueline L (Client) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to me and my husband is so good. I would be lost without them.
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Review from Margaret H (Daughter of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the respite care I received recently, which allowed me a few hours to do other errands safely in the knowledge that my elderly mum was not at home alone.


The coordinator kindly arranged two different ladies to come on several occasions. They were reliable, and respectful,

and executed their tasks enthusiastically and professionally. I will definitely use this service in future and highly recommend My Homecare West Kent to others looking for support.
Reply from Katie Starr, Director at My Homecare West KentThank you for the kind words. Our staff try incredibly hard and it is so nice to know their efforts are appreciated. Will be sure to pass along your praise to the team. Kind Regards, Katie
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Review from S C (Granddaughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable and kind care, always prompt and willing to lend a hand if I need. The carer's experience puts me at ease and I feel comfortable leaving my loved one with her. Would recommend My Homecare to others.
Reply from Katie Starr, Director at My Homecare West KentThank you for your kind words. We will be sure to pass your praise to our amazing team. All the best, My Homecare.
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Review from Tony J (Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided by My Homecare. I am happy with the carer support that I receive and the service and admin from the management. I will recommend to anyone looking for care and support.
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Review from Andrew C (Brother of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the help given to my sister has been good, friendly and with respect.
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Review from Garry D (Client) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best carers I have used.
Always prepared to do anything asked.
All my carers are overworked and underpaid.
They never complain about anything.
The company is always easy to contact.
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Review from Michael Q (Client) assisted by family/friend published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had exemplary care and treatment from the wonderful carers. I am treated with dignity and compassion. Always smiling and helpful in all they have to do.
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Review from Michael S (Husband of Client) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Homecare has provided a very reliable conscientious, friendly and flexible standard of care quality for my wife over the past year.
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Review from A L (Wife of Client) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was very ill when my family and myself felt we needed further help. Although My Homecare were very busy, they made time for us which happened to start at a weekend, the most difficult time. They made themselves available and treated my husband with dignity, care and gentleness with even a
few jokes. They came twice a day sometimes with one member of staff but mainly with two. It helped to have the same carers. Words cannot express mine and my families thanks for all you did.
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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for My Homecare West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for My Homecare West Kent is calculated as follows: ( (42 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for My Homecare West Kent is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about My Homecare West Kent

What Type of Services does My Homecare West Kent offer?

My Homecare West Kent offers Home Care.

How many Carers does My Homecare West Kent employ?

My Homecare West Kent employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Kent to verify any information. View our terms and conditions. My Homecare West Kent has an Enhanced Service - more info.