My Homecare West Kent

I have only been with you a short while. I have found the staff to be friendly and caring.

The carers are punctual, totally professional and bring a good sense of humour, never patronising at all but work with the patient!

Very satisfied apart from the fact I do not get a rota regularly so not know whose on duty or what time the carers are coming.

Communication, continuity and care are excellent.

The carer was very kind and helpful.

The care provided to me and my husband is so good. I would be lost without them.

I am extremely pleased with the respite care I received recently, which allowed me a few hours to do other errands safely in the knowledge that my elderly mum was not at home alone.

The coordinator kindly arranged two different ladies to come on several occasions. They were reliable, and respectful, and executed their tasks enthusiastically and professionally. I will definitely use this service in future and highly recommend My Homecare West Kent to others looking for support.

Reliable and kind care, always prompt and willing to lend a hand if I need. The carer's experience puts me at ease and I feel comfortable leaving my loved one with her. Would recommend My Homecare to others.

Excellent service provided by My Homecare. I am happy with the carer support that I receive and the service and admin from the management. I will recommend to anyone looking for care and support.

Overall the help given to my sister has been good, friendly and with respect.

The company is always easy to contact.

I have had exemplary care and treatment from the wonderful carers. I am treated with dignity and compassion. Always smiling and helpful in all they have to do.

My Homecare has provided a very reliable conscientious, friendly and flexible standard of care quality for my wife over the past year.

My husband was very ill when my family and myself felt we needed further help. Although My Homecare were very busy, they made time for us which happened to start at a weekend, the most difficult time. They made themselves available and treated my husband with dignity, care and gentleness with even a few jokes. They came twice a day sometimes with one member of staff but mainly with two. It helped to have the same carers. Words cannot express mine and my families thanks for all you did.

The overall standard is spoilt by the lack of consistency with the timing of calls. Over 50% of the time the carers arrive too late to prepare or feed my dad, as he has lunch between 12:30-1 pm with his wife. It is very stressful to wait until 1:30-2 pm and the meal is then cold. It is a good standard when delivered on time. The turnover of staff is also too high and my dad is much happier with carers that he knows.

My mum received fantastic help from the lovely carers who popped in to check if she needed anything or anything doing. She always text me to let me know they had been, and always said how lovely they were, very friendly, polite and ever so helpful. A big thank you to you all for doing an amazing job.

Being a full-time carer for my mother I was very worried knowing I was having an operation and wouldn't be able to help her in the night after the operation. I was put in touch with My Homecare and they put our minds at rest. They gave the overnight help required and were so kind and considerate. I would definitely use them again, I cannot praise them enough!

My Homecare West Kent took over the care of my brother after his long term carers stepped back so it was vital for me and my family that they would understand his needs and look after him accordingly. I needn't have worried. Not only did they carry out their duties with diligence and professionalism, but they also made sure that his birthday was a very special celebration and gave him companionship and kindness beyond the job description. Although My Homecare West Kent only looked after my brother for eleven months (because he died suddenly), it was four times per day every day and my family were very grateful to know that they were there. My brother also sang their praises and appreciated their kind and gentle manner often. When he died, it became clear just how much the individual carers genuinely cared about and connected with my brother on a human level. I would not hesitate to recommend them.

Right from the start, everyone involved has done all they can to make the many difficulties I have as easy as possible. 99% of the staff all go extra mile to make my day easier particularly with the current virus.

Very quick and professional, yet caring and friendly response to request for care. All details were taken with no stone being left unturned. Request for appropriate carer was met 100% and the young carer provided is wonderful. Made immediate bond with my daughter, very professional, all safe-guarding and safety issues (ie hygiene, infection control etc) strictly adhered to. The carer was so quick to grasp the needs of my daughter and respond with amazing perception and huge success. She is like a ray of sunshine coming into our home. Contact with the management is regular, caring, understanding and 100% professional.