My Homecare West Kent

6 Alexandra Road, Tonbridge TN9 2AA
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9.4 36 Reviews
  • My Homecare West Kent, Tonbridge
My Homecare (Kent) does its utmost to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Its skilled home carers are available throughout the West Kent area and they provide a comprehensive care service for people requiring help and assistance.

People can choose from simple visits for domestic assistance, through to full complex care 24 hour packages.

They also provide care services including live-in care enabling people with more complex needs to stay living at home and retain their independence as much as possible.
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Care Provided by My Homecare West Kent

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees are dependent on assessment. We offer simple support ranging from domestic cleaning to complex care and support. Additionally, we provide night support, live-in care, and 24-hour rapd-response emergency care.

Contact My Homecare West Kent to get a personalised quote.

Contact My Homecare West Kent to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Katie Starr (Director)

My Homecare West Kent Reviews (36)

9.4

My Homecare West Kent has a Review Score of 9.4 (9.417) out of 10, based on 10 reviews in the last 2 years.
Over all time My Homecare West Kent has 36 reviews.

Overall Experience
  • 29
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Date Published
  • 36
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Reviewer Connection to My Homecare West Kent
  • 13
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Total of 36, showing 21-36
Review from Liz W (Daughter of Client) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The overall standard is spoilt by the lack of consistency with the timing of calls. Over 50% of the time the carers arrive too late to prepare or feed my dad, as he has lunch between 12:30-1 pm with his wife. It is very stressful to wait until 1:30-2 pm and the meal is then cold. It is a good standard
when delivered on time. The turnover of staff is also too high and my dad is much happier with carers that he knows.
Reply from Katie Starr, Director at My Homecare West KentAll feedback is valued. We operate a mobile flexible team supporting vulnerable clients. It is never easy and Covid makes it even more challenging. We visited your dad’s home over 230 times. On only two occasions we arrived later than the appointment window and we called each time. Most understand that things happen beyond our control. When clients have emergencies staff are trained to remain with them until medical support arrives. This caused us to be late to assist with lunch. Care can be physically and emotionally challenging. It is a noble path that is incredibly rewarding. We treat our amazing team with the dignity and respect they deserve. Unfortunately, staff turnover is high in this field. I am proud that we are considerably lower than average as our staff enjoy being part of an outstanding team. Your father has been cared for by a core dedicated team of 6 carers and he knows them well. The ‘Value for Money’ rating is odd as the NHS funds his care costing your family nothing.
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Review from Deena M (Daughter of Client) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received fantastic help from the lovely carers who popped in to check if she needed anything or anything doing. She always text me to let me know they had been, and always said how lovely they were, very friendly, polite and ever so helpful. A big thank you to you all for doing an amazing job.
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Review from Simon P (Son of Client) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being a full-time carer for my mother I was very worried knowing I was having an operation and wouldn't be able to help her in the night after the operation. I was put in touch with My Homecare and they put our minds at rest. They gave the overnight help required and were so kind and considerate. I
would definitely use them again, I cannot praise them enough!
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Review from David E (Brother of Client) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Homecare West Kent took over the care of my brother after his long term carers stepped back so it was vital for me and my family that they would understand his needs and look after him accordingly. I needn't have worried. Not only did they carry out their duties with diligence and professionalism,
but they also made sure that his birthday was a very special celebration and gave him companionship and kindness beyond the job description. Although My Homecare West Kent only looked after my brother for eleven months (because he died suddenly), it was four times per day every day and my family were very grateful to know that they were there. My brother also sang their praises and appreciated their kind and gentle manner often. When he died, it became clear just how much the individual carers genuinely cared about and connected with my brother on a human level. I would not hesitate to recommend them.
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Review from J P (Client) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the start, everyone involved has done all they can to make the many difficulties I have as easy as possible. 99% of the staff all go extra mile to make my day easier particularly with the current virus.
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Review from K J (Mother of Client) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very quick and professional, yet caring and friendly response to request for care. All details were taken with no stone being left unturned. Request for appropriate carer was met 100% and the young carer provided is wonderful. Made immediate bond with my daughter, very professional, all safe-guarding
and safety issues (ie hygiene, infection control etc) strictly adhered to. The carer was so quick to grasp the needs of my daughter and respond with amazing perception and huge success. She is like a ray of sunshine coming into our home. Contact with the management is regular, caring, understanding and 100% professional.
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Review from Susan R (Daughter of Client) published on 27 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the past two months during my weekly visits to Kent, I have met a number of the carers who are looking after my housebound 92-year-old dad. All have been kind, helpful and thoughtful.
Now I can no longer visit my dad due to the Coronavirus, I have complete peace of mind that he is being cared for
properly and is well looked after.
Huge thanks to all the staff who are working so hard, putting themselves at risk to look after those in the community who can not look after themselves.
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Review from Catherine B (Daughter of Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - Always helpful. Staff have been amazing with my Mum. Nothing is too much trouble. They make her feel good about the day ahead. Staff have been very supportive to about arranging the visits and are very kind.
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Review from A M (Client) assisted by family/friend published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care we have received to date.
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Review from Louise R (Daughter of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic team. Great with 91-year-old father who has Dementia. Brilliant support for me and my family, both when mum was alive and when she recently passed. Could not have coped without them. Massive thank you.
Reply from Lana Siseman at My Homecare West KentThank you so much for a fantastic review! It was such a pleasure to care for your individual at the time that we did. We wish you all the very best for the future.
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Review from Philip N (Son of Client) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When our father first came out of hospital we asked one of the care providers to recommend a few care company options. My Homecare at Tonbridge were advised to be an excellent company to talk to. From day one we could not be more pleased with the fantastic service we received. The staff, the care, the
management were all we could have hoped for. They could be totally relied upon and often went the extra mile to ensure the highest possible support. We would like to thank you all for providing a wonderful service.
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Review from L G (Daughter of Client) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are so compassionate and have worked hard to build a rapport with our Step Mum. Since My Homecare took over her care, we have seen a real change in her outlook, mood and general well-being. Thank you for your continued efforts in helping us care for our Step Mum.
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Review from T M (Daughter of Client) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have been outstanding with the care towards my mum and looking after her each day, could not have asked for better carers. Always chattered to my mum and always went back to check on her to see if she was feeling down. They did us proud, keep up the good work girls.
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Review from Carole E (Daughter of Client) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care given by the various carers.
Although my father can get himself up and dressed, it's the peace of mind for my brother and I have, we know that he is receiving the help he needs on a daily basis.
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Review from Lynda H (Daughter of Client) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the way My Homecare (West Kent) team are with my mum. My mum can be difficult at times as she has dementia and all that entails but is able to stay in her own familiar home with help and I cannot praise the manager and her team enough.
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Review from Michael W (Client) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy with the overall care I receive from My Homecare. The carers and management have always been a joy to have in my corner. They are very professional as well as friendly and I would recommend them to anyone in my position.
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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for My Homecare West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for My Homecare West Kent is calculated as follows: ( (42 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for My Homecare West Kent is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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