My Homecare West Kent

6 Alexandra Road, Tonbridge TN9 2AA
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9.1 31 Reviews
  • My Homecare West Kent, Tonbridge
My Homecare (Kent) does its utmost to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Its skilled home carers are available throughout the West Kent area and they provide a comprehensive care service for people requiring help and assistance.

People can choose from simple visits for domestic assistance, through to full complex care 24 hour packages.

They also provide care services including live-in care enabling people with more complex needs to stay living at home and retain their independence as much as possible.
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Care Provided by My Homecare West Kent

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees are dependent on assessment. We offer simple support ranging from domestic cleaning to complex care and support. Additionally, we provide night support, live-in care, and 24-hour rapd-response emergency care.

Good to Know

Group/Owner

Person in Charge

  • Katie Starr (Director)

My Homecare West Kent Reviews (31)

9.1

My Homecare West Kent has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years.
Over all time My Homecare West Kent has 31 reviews.

Overall Experience
  • 26
  • 3
  • 1
  • 1
  • 0
Date Published
  • 31
  • 3
  • 3
  • 4
  • 27
Reviewer Connection to My Homecare West Kent
  • 11
  • 10
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from K J (Mother of Client) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very quick and professional, yet caring and friendly response to request for care. All details were taken with no stone being left unturned. Request for appropriate carer was met 100% and the young carer provided is wonderful. Made immediate bond with my daughter, very professional, all safe-guarding
and safety issues (ie hygiene, infection control etc) strictly adhered to. The carer was so quick to grasp the needs of my daughter and respond with amazing perception and huge success. She is like a ray of sunshine coming into our home. Contact with the management is regular, caring, understanding and 100% professional.
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Review from Susan R (Daughter of Client) published on 27 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the past two months during my weekly visits to Kent, I have met a number of the carers who are looking after my housebound 92-year-old dad. All have been kind, helpful and thoughtful.
Now I can no longer visit my dad due to the Coronavirus, I have complete peace of mind that he is being cared for
properly and is well looked after.
Huge thanks to all the staff who are working so hard, putting themselves at risk to look after those in the community who can not look after themselves.
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Review from Catherine B (Daughter of Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - Always helpful. Staff have been amazing with my Mum. Nothing is too much trouble. They make her feel good about the day ahead. Staff have been very supportive to about arranging the visits and are very kind.
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Review from A M (Client) assisted by family/friend published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care we have received to date.
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Review from Louise R (Daughter of Client) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic team. Great with 91-year-old father who has Dementia. Brilliant support for me and my family, both when mum was alive and when she recently passed. Could not have coped without them. Massive thank you.
Reply from Lana Siseman at My Homecare West Kent
Thank you so much for a fantastic review! It was such a pleasure to care for your individual at the time that we did. We wish you all the very best for the future.
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Review from Philip N (Son of Client) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When our father first came out of hospital we asked one of the care providers to recommend a few care company options. My Homecare at Tonbridge were advised to be an excellent company to talk to. From day one we could not be more pleased with the fantastic service we received. The staff, the care, the
management were all we could have hoped for. They could be totally relied upon and often went the extra mile to ensure the highest possible support. We would like to thank you all for providing a wonderful service.
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Review from L G (Daughter of Client) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are so compassionate and have worked hard to build a rapport with our Step Mum. Since My Homecare took over her care, we have seen a real change in her outlook, mood and general well-being. Thank you for your continued efforts in helping us care for our Step Mum.
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Review from T M (Daughter of Client) published on 28 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have been outstanding with the care towards my mum and looking after her each day, could not have asked for better carers. Always chattered to my mum and always went back to check on her to see if she was feeling down. They did us proud, keep up the good work girls.
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Review from Carole E (Daughter of Client) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care given by the various carers.
Although my father can get himself up and dressed, it's the peace of mind for my brother and I have, we know that he is receiving the help he needs on a daily basis.
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Review from Lynda H (Daughter of Client) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the way My Homecare (West Kent) team are with my mum. My mum can be difficult at times as she has dementia and all that entails but is able to stay in her own familiar home with help and I cannot praise the manager and her team enough.
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Review from Michael W (Client) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy with the overall care I receive from My Homecare. The carers and management have always been a joy to have in my corner. They are very professional as well as friendly and I would recommend them to anyone in my position.
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Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for My Homecare West Kent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for My Homecare West Kent is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare West Kent is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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