My Homecare West Kent

Flexibility of carers' timeslot is excellent from our viewpoint. Carers usually arrive within the expected window. Carers always wear personal protection. The carers we see carry out our wishes with regard to washing/showering and dressing to our satisfaction. Other normal tasks are undertaken when requested.

I have been delighted with all the care and kindness shown.

Overall excellent. Professional. Kind and caring. Considerate. Willing to help if they can. Most happy with the experience. Most grateful for the service.

I have only been with you a short while. I have found the staff to be friendly and caring.

The carers are punctual, totally professional and bring a good sense of humour, never patronising at all but work with the patient!

Very satisfied apart from the fact I do not get a rota regularly so not know whose on duty or what time the carers are coming.

Communication, continuity and care are excellent.

The carer was very kind and helpful.

The care provided to me and my husband is so good. I would be lost without them.

I am extremely pleased with the respite care I received recently, which allowed me a few hours to do other errands safely in the knowledge that my elderly mum was not at home alone.

The coordinator kindly arranged two different ladies to come on several occasions. They were reliable, and respectful, and executed their tasks enthusiastically and professionally. I will definitely use this service in future and highly recommend My Homecare West Kent to others looking for support.

Reliable and kind care, always prompt and willing to lend a hand if I need. The carer's experience puts me at ease and I feel comfortable leaving my loved one with her. Would recommend My Homecare to others.

Excellent service provided by My Homecare. I am happy with the carer support that I receive and the service and admin from the management. I will recommend to anyone looking for care and support.

Overall the help given to my sister has been good, friendly and with respect.

The company is always easy to contact.

I have had exemplary care and treatment from the wonderful carers. I am treated with dignity and compassion. Always smiling and helpful in all they have to do.

My Homecare has provided a very reliable conscientious, friendly and flexible standard of care quality for my wife over the past year.

My husband was very ill when my family and myself felt we needed further help. Although My Homecare were very busy, they made time for us which happened to start at a weekend, the most difficult time. They made themselves available and treated my husband with dignity, care and gentleness with even a few jokes. They came twice a day sometimes with one member of staff but mainly with two. It helped to have the same carers. Words cannot express mine and my families thanks for all you did.

The overall standard is spoilt by the lack of consistency with the timing of calls. Over 50% of the time the carers arrive too late to prepare or feed my dad, as he has lunch between 12:30-1 pm with his wife. It is very stressful to wait until 1:30-2 pm and the meal is then cold. It is a good standard when delivered on time. The turnover of staff is also too high and my dad is much happier with carers that he knows.

My mum received fantastic help from the lovely carers who popped in to check if she needed anything or anything doing. She always text me to let me know they had been, and always said how lovely they were, very friendly, polite and ever so helpful. A big thank you to you all for doing an amazing job.

Being a full-time carer for my mother I was very worried knowing I was having an operation and wouldn't be able to help her in the night after the operation. I was put in touch with My Homecare and they put our minds at rest. They gave the overnight help required and were so kind and considerate. I would definitely use them again, I cannot praise them enough!