My Homecare West Sussex

Unit 12, The Courtyard, Holmbush Farm, Faygate, Horsham RH12 4SE
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9.3 40 Reviews
  • My Homecare West Sussex, Horsham
With a comprehensive list of home care services, My Homecare's West Sussex branch aims to cover all the needs of individuals in the area who wish to remain in the comfort of their own homes.

The home care provider and its professional carers tailor their service to the service user's requirements, whether it is coming over for a short visit to help with cleaning or providing complex 24-hour care.

Services also include personal care, palliative care, mobility assistance, respite care, overnight stays and even help with travelling in the UK or abroad.
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Care Provided by My Homecare West Sussex

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices are dependent on assessments. We offer simple cleaning calls to complex care support, sleep nights, wake nights, live-in care, 24-hour emergency care & support.
We are the not cheapest care company nor are we the most expensive. We deliver quality care with a fee structure offering value.

Good to Know

Owner

  • Kindred Hearts Ltd

Person in Charge

  • Mary-Anne Quilter (Service Manager)

My Homecare West Sussex Reviews (40)

9.3

My Homecare West Sussex has a Review Score of 9.3 (9.320) out of 10, based on 21 reviews in the last 2 years.
Over all time My Homecare West Sussex has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to My Homecare West Sussex
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Total of 40, showing 1-20
Review from D R (Wife of Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The carers coming are polite and friendly, however I feel that from the following experience that there is a lack of training support for their job roles. 1. The time they spend is very short, sometimes 10 minutes, this does not allow for application of care values. 2. The carers often do not know their
job role responsibilities and do not have appropriate training, no inductions in progress. 3. There are no supervisory assessments to help train the staff, indicates where they are going wrong. The staff in my opinion need support.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for your review. It seems we have not met your expectations which I can only apologise. We just started our support of your husband and it takes time to develop an understanding…read more
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Review from H W (Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Working with the staff from My Homecare has been an excellent experience. I have found all the staff to work at a very high level of professionalism. The company has been very accommodating for my complex needs. All staff are highly trained and treat me with kindness and dignity.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for your recent review. Our entire team endeavours to ensure the well-being, of our clients. Your kind words make it all worthwhile.
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Review from J C (Sister of Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with carers. Always polite.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for the kind words and we will pass your comments to our team.
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Review from L G (Client) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care experience has greatly improved in the past 6-12 months. Supervisory staff now listen to my needs, carers are now regular which is far better for my needs. Attitude of my care staff has also improved.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for your kind words. Every client is unique and our team works hard to understand individual needs and desires. Often this just takes time. Without feedback it is impossible to improve…read more
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Review from Sharon M (Wife of Client) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried when I first realised my husband would need carers but the care he has received since the visits from "kind hearts" has been wonderful they have all treated him with care and respect and he looks forward to his morning visits and my life has improved with this care too.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for your kind words, your review is truly appreciated and we look forward to sharing this with our staff.
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Review from John G (Son of Client) published on 23 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provider now provides an excellent service. The four star rating reflects only that the initial provision had some issues that have now been fully resolved. We would not want anyone else looking after my mother now
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for your review, we really appreciate it and look forward to sharing with our hard working staff. It is never easy to find the right groove at the start of the service and we are happy that…read more
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Review from Jill K (Wife of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the staff at My Homecare. The reason for this is -
- good carers - consistency same carers important
- treat with dignity and respect
- know their job well
- keep us updated with any health changes they find
- keep pressure sores at bay through efficient care
- liaise with
nurses and other professionals
- good humour and communication
- easy to contact, will change times and dates if needed.
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Review from Hazel F (Wife of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the care is satisfactory. A lot of the time prompting by myself is needed. Not sure if I wasn't around to see and check things are being done whether the care would be the same level.
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Review from Susan B (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything excellent. Amazing service. Would recommend.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for your kind words; we greatly appreciate it and will pass this feedback to our staff.
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Review from E S (Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service Homecare give is of a high standard the ladies are all very kind and friendly regardless of the tasks they do I am very please with the care given.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for the kind words. We will pass the feedback to our staff; it is greatly appreciated.
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Review from Anne I (Wife of Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say such caring, helpfull & cheerful guys cannot do enough to brighten up his day they do a wonderful job in the situation would not be able to cope without them.
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Review from Jonathan R (Son of Client) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care aspects are excellent and a bit easier for all concerned with the recent installation of the hoists. Perhaps the other aspects of the help could be improved. Sometimes the washing machine has not been emptied. As regards shopping, more attention is required to prevent over buying of things
like cheddar biscuits or black pepper. If my mother is making a list, can the carers please check that list against items in the kitchen to see if they are required. I was phoned by my mother who advised me that she was told by the carers that she had run out of ready meals when in fact she hadn't. They were in the kitchen freezer drawer but were covered over by other items.
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Review from K W (Client) assisted by family/friend published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been with My Homecare for one year. In that time, we found that the care very good. We have built up a good relationship with most of the carers and on most occasions make my life easier even in my darkest moments. Most times they arrive on time. One thing, I will say sometimes the care is rushed,
especially the evening call which I can understand. Some carers do seem comfortable using the hoist. Wondering if they are trained to use it. Otherwise, we are pleased with the way My Homecare are looking after us. For that, I'm so grateful. Thank you.
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Review from J W (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my father by My Homecare could not have been better. He had end of life care at home from May 2024 until his death recently. The carers were very respectful, the same few carers came all the time so got to know my father well. The manager was approachable and dealt with requests to
step up the level of care within 24hrs. The carers always made an effort to connect with my mother or any other members of the family who were present. We thank them all for making his last months as peaceful as possible.
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Review from Sara P (Mother of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Home Care have done wonders with my son. They have taken the time to get to know him and the family. This is the first time my son has allowed carers to support him at home. The carers are always chatting with him and the laughter that I hear during the visit is amazing.
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Review from J H (Granddaughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
When first meeting staff from this company I was promised many things, not a thing has happened. The staff, every call, undercut the allotted time by 15 to 20 minutes every call. The staff are lazy and spend much time on their phones. The staff refuse to read a box and prepare a meal correctly meaning
meals go uneaten. In the months we've had them they have overdosed my gran on medication more than once. I am 200 miles away. I have always done the shopping Friday to be delivered Monday. They also need to give me meter readings and refuse to do so. Currently my gran has little food or toilet paper and the office are letting her go without. How is that ever okay? Again I'm 200 miles away with no support in the area, I cannot see some things. My gran finds it hard to understand the staff and they have very little interest in the client. My gran's health, wellbeing and mobility has gone down since using this lot. Proceed with caution and have cameras installed if you are entrusting your vulnerable oldies to this company.
Reply from Katie Starr at My Homecare West Sussex
We value all feedback and have reviewed your comments. Many of your claims are not accurate. In 2023, social services specifically requested our assistance due to relationship challenges with…read more
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Review from M R (Client) assisted by family/friend published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are fantastic and couldn't do enough to help you. The best carers I have experienced in the last 10 years, excellent service.
Reply from Katie Starr, Director at My Homecare West Sussex
Thank you for the kind words. Our team works hard providing the best care possible and it is so nice to see their efforts appreciated. Wish you and your family the very best. Kind Regards
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Review from G H (Client) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory with all staff have really helped in every aspect of my life.
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Review from R R (Client) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are generally good. Some are excellent.
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Review from Margarita C (Daughter of Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mum receives is good, it would be even better if she had the same carers on a regular basis. Over the last year, there has been many and this leaves her confused on occasions.
Going forward I would really appreciate for My Homecare to try and send the same people to care for my mum.
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Current Review Score: 9.3 (9.320)

Overview of Review Score

The Review Score of 9.3 (9.320) out of 10 for My Homecare West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.320 for My Homecare West Sussex is calculated as follows: ( (75 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 122 Ratings = 4.32
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare West Sussex is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about My Homecare West Sussex

What Type of Services does My Homecare West Sussex offer?

My Homecare West Sussex offers Home Care.

How many Carers does My Homecare West Sussex employ?

My Homecare West Sussex employs 59 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Sussex to verify any information. View our terms and conditions. My Homecare West Sussex has an Enhanced Service - more info.