My Homecare West Sussex

All staff are devoted and work hard and are sympathetic and do a wonderful job (they deserve a medal). They come rain or shine but evening times they tend to come earlier with disturbed meal times. This I feel needs addressing at office level as we agreed pm 9 pm, not 8:15 - 8:30 pm (am times are ok). Later is better and my wife can digest her meals properly. Only one other problem, some of your carers don't speak very clear English and I can't always understand what they are saying.

My homecare staff are very professional in the work they carry out. They arrive at the correct time, know what is due to be done, are well briefed and caring. The staff are also friendly, make time to chat and I am very pleased and lucky to have such good support at home.

The staff who visit my home 4 times a day to assist my bed-bound father-in-law are excellent, they are friendly, professional, caring, thorough and polite. Procedures are carefully followed and we are informed of any changes occurring or needed. They treat their client with dignity and compassion. The management and backup staff are also excellent. We are so lucky.

We moved to My Homecare after being severely disappointed with our previous service provider. This has been the best decision ever. The service manager at My Homecare is very hands-on and takes a genuine interest in the care they provide to their customers. Issues are dealt with promptly and nothing is ever too much trouble. Little gestures such as sending out presents to their customers on their birthdays/at Christmas are personal touches that are greatly appreciated by the customers. Keep up the good work!

I cannot praise all the carers I met enough. They treated my Mother with respect and sensitivity. Even though we only used them for a week, it made such a difference and the speed their care was altered to accommodate her end-of-life needs, was so smooth. From the manager of the branch, who struck up a real rapport with Mum, down to the care - was perfect and so personal, exactly what we were looking for. I wouldn't hesitate to recommend them.

After my husband came home from a long stay in hospital I had to find help. That is when My Homecare West Sussex stepped in. Their care and support was a great comfort, sometimes they even went far beyond their duties. For my husband, their visits became something he looked forward to with someone in the last stage of Parkinson's. Before leaving they would always ask how my day had been, a very caring and thoughtful team who you can see love their job.

Excellent service given by all staff.

They use their visits and know what to do and how to do it. Very important. When they are here I feel totally relaxed with no stress for them doing this and that. It is my time to relax totally and it gives me time to reboot and smile back on me and spent time with Mum, my children, and my husband. I feel good. Thankful to have this kind of service.

The care firm is very very good. The best care firm we have had. Everybody is very helpful, caring and very kind.

Since my mother had a stroke last year, she has needed four carers a day to help her shower, dress, prepare meals and administer her medication. Although Mum has lost her speech, the home care staff have been brilliant in striking up a rapport with her. They have built a relationship; which has been a benefit to her and us a family. They always go the extra mile to ensure her needs are met. The perform within a well-organised company.

The staff are very good and helpful. They respect my wishes and preferences. The manager is very kind.

Very pleased with all the help.

Excellent, attentive service provided in a professional, understanding and caring manner. Very happy to recommend. In particular, the local manager has been first class. Thank you.