My Homecare West Sussex

Unit 12, The Courtyard, Holmbush Farm, Faygate, Horsham RH12 4SE
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9.3 45 Reviews
  • My Homecare West Sussex, Horsham
With a comprehensive list of home care services, My Homecare's West Sussex branch aims to cover all the needs of individuals in the area who wish to remain in the comfort of their own homes.

The home care provider and its professional carers tailor their service to the service user's requirements, whether it is coming over for a short visit to help with cleaning or providing complex 24-hour care.

Services also include personal care, palliative care, mobility assistance, respite care, overnight stays and even help with travelling in the UK or abroad.
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Care Provided by My Homecare West Sussex

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices are dependent on assessments. We offer simple cleaning calls to complex care support, sleep nights, wake nights, live-in care, 24-hour emergency care & support.
We are the not cheapest care company nor are we the most expensive. We deliver quality care with a fee structure offering value.

Contact My Homecare West Sussex to get a personalised quote.

Contact My Homecare West Sussex to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Mary-Anne Quilter (Service Manager)

My Homecare West Sussex Reviews (45)

9.3

My Homecare West Sussex has a Review Score of 9.3 (9.327) out of 10, based on 21 reviews in the last 2 years.
Over all time My Homecare West Sussex has 45 reviews.

Overall Experience
  • 31
  • 11
  • 1
  • 2
  • 0
Date Published
  • 45
  • 15
  • 18
  • 21
  • 24
Reviewer Connection to My Homecare West Sussex
  • 17
  • 8
  • 8
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Martin B (Son of Client) published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care firm is very very good. The best care firm we have had. Everybody is very helpful, caring and very kind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G C (Son of Client) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother had a stroke last year, she has needed four carers a day to help her shower, dress, prepare meals and administer her medication. Although Mum has lost her speech, the home care staff have been brilliant in striking up a rapport with her. They have built a relationship; which has been
a benefit to her and us a family. They always go the extra mile to ensure her needs are met. The perform within a well-organised company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marjorie G (Client) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good and helpful. They respect my wishes and preferences. The manager is very kind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley H (Wife of Client) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark C (Son of Client) published on 27 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, attentive service provided in a professional, understanding and caring manner. Very happy to recommend. In particular, the local manager has been first class. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.327)

Overview of Review Score

The Review Score of 9.3 (9.327) out of 10 for My Homecare West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.377 for My Homecare West Sussex is calculated as follows: ( (82 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 122 Ratings = 4.377
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for My Homecare West Sussex is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Sussex to verify any information. View our terms and conditions. My Homecare West Sussex has an Enhanced Service - more info.