My Homecare West Sussex

Unit 12, The Courtyard, Holmbush Farm, Faygate, Horsham RH12 4SE
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9.3 41 Reviews
  • My Homecare West Sussex, Horsham
With a comprehensive list of home care services, My Homecare's West Sussex branch aims to cover all the needs of individuals in the area who wish to remain in the comfort of their own homes.

The home care provider and its professional carers tailor their service to the service user's requirements, whether it is coming over for a short visit to help with cleaning or providing complex 24-hour care.

Services also include personal care, palliative care, mobility assistance, respite care, overnight stays and even help with travelling in the UK or abroad.
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Care Provided by My Homecare West Sussex

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices are dependent on assessments. We offer simple cleaning calls to complex care support, sleep nights, wake nights, live-in care, 24-hour emergency care & support.
We are the not cheapest care company nor are we the most expensive. We deliver quality care with a fee structure offering value.

Contact My Homecare West Sussex to get a personalised quote.

Contact My Homecare West Sussex to get a personalised quote.

Good to Know

Owner

  • Kindred Hearts Ltd
  • Privately Owned

Person in Charge

  • Mary-Anne Quilter (Service Manager)

My Homecare West Sussex Reviews (41)

9.3

My Homecare West Sussex has a Review Score of 9.3 (9.327) out of 10, based on 22 reviews in the last 2 years.
Over all time My Homecare West Sussex has 41 reviews.

Overall Experience
  • 27
  • 11
  • 1
  • 2
  • 0
Date Published
  • 41
  • 11
  • 17
  • 22
  • 19
Reviewer Connection to My Homecare West Sussex
  • 15
  • 8
  • 7
  • 5
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Mark C (Son of Client) published on 27 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, attentive service provided in a professional, understanding and caring manner. Very happy to recommend. In particular, the local manager has been first class. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.327)

Overview of Review Score

The Review Score of 9.3 (9.327) out of 10 for My Homecare West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.352 for My Homecare West Sussex is calculated as follows: ( (81 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 128 Ratings = 4.352
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for My Homecare West Sussex is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare West Sussex to verify any information. View our terms and conditions. My Homecare West Sussex has an Enhanced Service - more info.