My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.
Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.
They provide care services including live-in care...
My Homecare (Derby) meets the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.
Home carers are available throughout the Derbyshire area and provide a comprehensive care service for people who need help and assistance. From simple visits for domestic assistance, through to full complex care 24-hour packages.
They provide care services including live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.
My Homecare Derbyshire is a private limited company, established to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the Derbyshire area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.
My Homecare offers the following services:
• General/personal care. Assistance with personal hygiene, toileting, dressing, assistance with daily living i.e. getting up and going to bed
• Assistance with bathing or showering
• Meals cooked in your own home and times you wish
My Homecare Derby has a Review Score of 9.5 (9.489) out of 10, based on 6 reviews in the last 2 years. Over all time My Homecare Derby has 121 reviews.
Review from J W (Daughter of Client) published on 7 April 2025 Submitted via Website•
Overall Experience
The carers that came I cannot fault there all lovely it was only time issues that I could not cope with. They did everything that was needed. It must be difficult when they first come as they are not aware of where things are but they soon get use to it and have been very kind to my mum.
The carers that came I cannot fault there all lovely it was only time issues that I could not cope with. They did everything that was needed. It must be difficult when they first come as they are not aware of where things are but they soon get use to it and have been very kind to my mum.
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Review from C S (Client / Service User) published on 21 March 2025 Submitted via Website•
Overall Experience
On the whole very good. One of the best things is that most of the caters will acknowledge and engage in conversation with me too. The worst thing is not knowing for certain what time the carer will turn up and need getting ready for bed before I need to go to bed.
On the whole very good. One of the best things is that most of the caters will acknowledge and engage in conversation with me too. The worst thing is not knowing for certain what time the carer will turn up and need getting ready for bed before I need to go to bed.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Review from Martin S (Son of Client) published on 20 March 2025 Submitted via Website•
Overall Experience
Carers always very polite and helpful. Nothing is a problem to them. They always phone us if they suspect dad has a problem with anything and never just leave him.
Always a pleasure to see them when I visit Dad.
Carers always very polite and helpful. Nothing is a problem to them. They always phone us if they suspect dad has a problem with anything and never just leave him.
Always a pleasure to see them when I visit Dad.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Review from CHRISTOPHER S (Husband of Client) published on 20 March 2025 Submitted via Website•
Overall Experience
Very pleased with all the service my wife gets from homecare the girls are all top class workers who take great pride in doing there job and very polite we could not ask for a better service thank you very much
Very pleased with all the service my wife gets from homecare the girls are all top class workers who take great pride in doing there job and very polite we could not ask for a better service thank you very much
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Value for Money
Review from M S (Sister of Client) published on 19 March 2025 Submitted via Website•
Overall Experience
Thank You to the team at Homecare for all the help they give to my brother every day. Without your help and dedication we would not be able to manage and your care is invaluable to the family.
Thank You once again.
Thank You to the team at Homecare for all the help they give to my brother every day. Without your help and dedication we would not be able to manage and your care is invaluable to the family.
Thank You once again.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Review from Pat M (Wife of Client) published on 19 March 2025 Submitted via Website•
Overall Experience
All ok , they do what is necessary and essential in a confident manner.most of the time they are happy and jolly , they do their best to please the patient .
Occasionally we have had to pull them up but they make sure they rectify it correctly afterwards
All ok , they do what is necessary and essential in a confident manner.most of the time they are happy and jolly , they do their best to please the patient .
Occasionally we have had to pull them up but they make sure they rectify it correctly afterwards
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Value for Money
Review from L P (Client / Service User) published on 15 May 2024 Submitted via Website•
Overall Experience
Everybody, that is all the carers that has been coming has been nice. I am very satisfied with the care the carers are giving me and again can you please let me have the rota of the carers that come every day and the time they are coming? Thanks.
Everybody, that is all the carers that has been coming has been nice. I am very satisfied with the care the carers are giving me and again can you please let me have the rota of the carers that come every day and the time they are coming? Thanks.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Management
Treated with Dignity
Value for Money
Review from Kathleen S (Client / Service User) published on 17 April 2024 Submitted via Website•
Overall Experience
Highly satisfied with the care provided. The carers supplied are very professional in their approach to administrating my needs. Cannot praise them enough for services rendered. I would recommend your company to anyone.
Highly satisfied with the care provided. The carers supplied are very professional in their approach to administrating my needs. Cannot praise them enough for services rendered. I would recommend your company to anyone.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us, we look forward to speaking with you soon.
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Management
Treated with Dignity
Value for Money
Review from N D (Son of Client) published on 9 April 2024 Submitted via Website•
Overall Experience
Outstanding care company above the rest. Trained and experienced staff. Arrived safely and in reasonable time. Carry out correct important personal care. Good Communication skills. All PPE is applied when needed. Apply correct creams, bathing, and dressing. Moving and handling are carried out in a...
Outstanding care company above the rest. Trained and experienced staff. Arrived safely and in reasonable time. Carry out correct important personal care. Good Communication skills. All PPE is applied when needed. Apply correct creams, bathing, and dressing. Moving and handling are carried out in a safe environment with reasonable notice. Regularly commodified and prompted. Personal care and dignity always polite and respectful of family and friends. I would certainly recommend these carers to anyone who is in need of a care package for their friends and family. These are genuine carers, not a silhouette company which unfortunately are out there. Very happy with my homecare derby. Thank you. Looking forward to the rest of my mum's care.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.
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Value for Money
Review from B R (Daughter of Client) published on 3 April 2024 Submitted via Website•
Overall Experience
Your care and support are helping my mum to have her wish of staying at home in her later life.
The carers are very kind and helpful and always attend every planned visit. They take time to get to know her so they can make her care personal.
Your care and support are helping my mum to have her wish of staying at home in her later life.
The carers are very kind and helpful and always attend every planned visit. They take time to get to know her so they can make her care personal.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.
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Value for Money
No Rating
Review from Neil R (Son of Client) published on 26 March 2024 Submitted via Website•
Overall Experience
The team from My Homecare Derby provide a best in class service for my mother, who after a fall, finds it difficult to shower and dress herself. Two daily calls, one in the morning and another in the evening, enable her to continue living in her own home and provide frequent contact for her. The...
The team from My Homecare Derby provide a best in class service for my mother, who after a fall, finds it difficult to shower and dress herself. Two daily calls, one in the morning and another in the evening, enable her to continue living in her own home and provide frequent contact for her. The carers always have a chat and help to keep her spirits up. The app is a great communication tool as I live abroad.
↩Reply from Diann, Administrative Officer at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.
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Review from J C (Daughter of Client) published on 21 March 2024 Submitted via Website•
Overall Experience
My Homecare have been looking after our elderly parents who both have dementia for about the last 5 months. Mum and Dad are cared for by the same few regular carers at the same times each day. It’s something which we thought was really important to enable them to build relationships and routines...
My Homecare have been looking after our elderly parents who both have dementia for about the last 5 months. Mum and Dad are cared for by the same few regular carers at the same times each day. It’s something which we thought was really important to enable them to build relationships and routines and feel comfortable with receiving care from people outside of our family in their own home.
Everyone we have had contact with at My Homecare have been lovely, from the office staff who answer and quickly deal with day-to-day queries over the phone and by text, the extremely knowledgeable lady who completes the care plan with us, the very helpful people in finance, who I’ve spoken to a lot, and most of all the carers themselves who arrive at every call with a smile in their face and make it possible for Mum and Dad to continue to live safely and comfortably at home. Thank you!
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.
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Value for Money
Review from S C (Daughter of Client) published on 15 March 2024 Submitted via Website•
Overall Experience
The carers that have visited my dad have been kind caring and thoughtful towards him. They have remained professional at all times. I cannot fault the carers who visit dad. The carers are kind and thoughtful towards dad at all times. They will contact me or my sister should they have any concerns.
The carers that have visited my dad have been kind caring and thoughtful towards him. They have remained professional at all times. I cannot fault the carers who visit dad. The carers are kind and thoughtful towards dad at all times. They will contact me or my sister should they have any concerns.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.
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Management
Treated with Dignity
Value for Money
Review from Claire H (Daughter of Client) published on 15 March 2024 Submitted via Website•
Overall Experience
The care that my dad has received has been excellent. The staff are really happy and friendly. He has always been cared for at regular times each day. I don’t know what we would do without them. My dad always looks forward to his carers arriving.
The care that my dad has received has been excellent. The staff are really happy and friendly. He has always been cared for at regular times each day. I don’t know what we would do without them. My dad always looks forward to his carers arriving.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything we can help you with in the future, please don't hesitate to contact us. We look forward to speaking with you soon.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Judith T (Daughter of Client) published on 13 March 2024 Submitted via Website•
Overall Experience
My mother has been receiving care four times a day for over three and a half years. Over this period I have been impressed by the caring yet professional attitude of the staff. They have always treated Mum with sensitivity, empathy, and compassion. They have proved indispensable and have allowed my...
My mother has been receiving care four times a day for over three and a half years. Over this period I have been impressed by the caring yet professional attitude of the staff. They have always treated Mum with sensitivity, empathy, and compassion. They have proved indispensable and have allowed my mum to continue to live in her own home. Both Mum and myself are extremely grateful and appreciative.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us. We look forward to speaking with you soon.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Daughter of Client) published on 13 March 2024 Submitted via Website•
Overall Experience
Very pleased with professional attitude and careful handling of my mother. Any concerns are reported back to me which is appreciated. Company easy to access by phone and email. Staff very helpful and knowledgeable.
Very pleased with professional attitude and careful handling of my mother. Any concerns are reported back to me which is appreciated. Company easy to access by phone and email. Staff very helpful and knowledgeable.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ashley W (Son of Client) published on 13 March 2024 Submitted via Website•
Overall Experience
Good and thorough service so far. Reliable and very friendly staff. Respectful to my dad’s needs and requirements. Nothing has been too much trouble to date. Having discussed my dad’s conditions at the start, the staff have been careful with how they have dealt with him, and always treated him with...
Good and thorough service so far. Reliable and very friendly staff. Respectful to my dad’s needs and requirements. Nothing has been too much trouble to date. Having discussed my dad’s conditions at the start, the staff have been careful with how they have dealt with him, and always treated him with kindness, dignity and respect. Only one issue with early arrivals for the evening appointment well before the allotted time, but having spoken to the office, they have listened and has now been sorted satisfactorily.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.
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Value for Money
No Rating
Review from Helen D (Daughter of Client) published on 13 March 2024 Submitted via Website•
Overall Experience
Top-class service. Every carer goes above and beyond for my mum. I can rest easy knowing that Mum is happy and well cared for and has had her daily medications.
I can’t thank you enough for giving me and Mum peace of mind.
Top-class service. Every carer goes above and beyond for my mum. I can rest easy knowing that Mum is happy and well cared for and has had her daily medications.
I can’t thank you enough for giving me and Mum peace of mind.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.
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Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from V C (Son of Client) published on 11 March 2024 Submitted via Website•
Overall Experience
Mum was released from the hospital after over 8 weeks so she had lost her previous care package and looking back, it was the best thing that could have happened as the service she now receives is excellent.
All the staff look after her so well as though she was their own Mum. The care she receives...
Mum was released from the hospital after over 8 weeks so she had lost her previous care package and looking back, it was the best thing that could have happened as the service she now receives is excellent.
All the staff look after her so well as though she was their own Mum. The care she receives can not be faulted in any way and all the staff are a credit to your company.
↩Reply from Dianne Williams, Director at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John P (Son of Client) published on 11 March 2024 Submitted via Website•
Overall Experience
Fantastic care package. The carers are very caring and helpful and do everything my mum asks for.
The carers are always happy and lift my mum's spirits and the peace of mind that I can see she is okay on the app is brilliant.
Fantastic care package. The carers are very caring and helpful and do everything my mum asks for.
The carers are always happy and lift my mum's spirits and the peace of mind that I can see she is okay on the app is brilliant.
↩Reply from dian, Administrative Officer at My Homecare Derby
Thank you for taking the time to leave My Homecare a review, we are extremely grateful! It's wonderful to know that we are providing a high standard of care to all our service users in these unprecedented times. If there is anything, we can help you with in the future, please don’t hesitate to contact us, we look forward to speaking with you soon.
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Treated with Dignity
Value for Money
No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for My Homecare Derby.
Meet the Team (5)
Dianne WilliamsJob Title Managing Director
Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her...
Dianne Williams is the Managing Director and Registered Manager of My Homecare Derby, with over 22 years of experience in the care sector. Her experience spans community, supported living, and residential care. Dianne started her career as a carer and gradually progressed through various roles, including team leader and care coordinator. Dianne spent over 8 years as a registered care home manager before founding My Homecare Derby in 2017, where her leadership has been instrumental in the company's success.
Dianne is highly qualified, holding Level 5 qualifications in Leadership and Management, and has undergone extensive training in various essential areas such as dignity training, where she is also a certified trainer. Additionally, she holds Level 2 certifications in Dementia, Medication, Diabetes, Equality and Diversity, and Mental Health. As a dedicated professional, Dianne regularly updates her knowledge through ongoing training initiatives and maintains close professional ties with peers to exchange insights and seek advice.
Laura WibberleyJob Title Assistant ManagerJoined 2020
Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos....
Laura is the Assistant Manager she is committed to taking on a visible leadership role and promoting our person-centred care and well-led ethos. Laura ensures that day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.
Lisa RichardsonJob Title Area CoordinatorJoined 2019
Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that...
Lisa is our Area Coordinator for Amber Valley; she is responsible for carrying out competency checks on our Health Care Assistants. Lisa ensures that the day-to-day services are efficient and in line with rigorous industry compliance standards; She enjoys working closely with our service users and their loved ones and strives to go above and beyond in providing information, advice, and support to service users and their families.
Sophie TurtonJob Title Administrative OfficerJoined 2021
Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.
Sophie is responsible...
Sophie is our Administrative Officer, in most cases, she will be one of the first voices you hear when you call our office.
Sophie is responsible for ensuring our office runs smoothly, all documents, both service user and Staff are up to date and in line with data protection and GDPR, and making changes to Staff and Customer schedules as required.
Kelly GreenJob Title Client Liaison OfficerJoined 2019
Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.
She is responsible for...
Kelly is our Client Liaison Officer, in most cases, she will be one of the first voices you hear when you call our office.
She is responsible for ensuring our office runs smoothly, and all documents, both service user and Staff are up to date and in line with data protection and GDPR.
Frequently Asked Questions about My Homecare Derby
How many Carers does My Homecare Derby employ?
My Homecare Derby employs 70 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Derby to verify any information. View our terms and conditions. My Homecare Derby has an Enhanced Service -what an Enhanced Service includes.
