My Homecare Buckinghamshire & Oxfordshire

After disappointing experiences with previous care providers, this home care agency has been a refreshing and reassuring choice. The team is professional, compassionate and attentive, taking the time to understand care needs and family expectations. Carers consistently provide high-quality support, following care plans carefully while showing initiative, such as checking essential supplies before they run low.

For someone living with dementia, the consistency of familiar carers has helped create trust, comfort and reassurance. They go above and beyond to support dignity, confidence and wellbeing through both practical care and genuine kindness.

Communication has been excellent, with any questions or concerns handled promptly and thoughtfully.

Most importantly, the agency delivers far more than basic care, providing exceptional support with warmth, respect and dedication.

This has given our family real peace of mind, and we would highly recommend their services.

My Homecare carers have now provided care to my mum for almost two years. The standard of care throughout has been high, the carers are caring, polite and respectful.

The standard of care, compassion, and dignity shown to Mum was extraordinary. Her lead carer, whom she adored, treated her with a level of kindness, respect, and professional care that went far beyond duty. They were a source of comfort, reassurance, and practical support at a time when Mum - and our family - needed it most.

Their attention to detail, calmness, and unwavering commitment to following Mum's care plan, and their seamless collaboration with us, the District Nurses and other healthcare professionals, ensured Mum was kept comfortable, safe, and cared for with genuine love. Nothing was ever too much trouble for them, I cannot fault them.

I cannot recommend My Homecare enough - they are exceptionally caring and supportive people.

I have no hesitation in recommending this Care Team.

Thank you for all your support.

Mum is very well looked after and the carers keep her laughing, which is wonderful to hear.

I have found the carers to be very caring and compassionate. Always treating my Mother with dignity and very supportive of me personally as a family member also caring for my Mother 5 days a week. The service is excellent and I would thoroughly recommend them.

My personnel experience the carers have a great relationship with my mother. Nothing is too much trouble and a great support for me. The interaction and care is just wonderful. Thank you.

Very satisfied.

I want to express my heartfelt gratitude for the exceptional support he received. The team showed incredible compassion, professionalism, and attentiveness to his needs. They not only cared for him physically but also ensured his comfort and dignity were always prioritised. Thank you for making a difficult time more manageable with your kindness and dedication.

Experience is variable, consistent with the variety of mixed teams, sometimes as frequent as daily. As with most work teams, certain partnerships with persons of similar work knowledge and ethic will create a more favourable outcome in my own personal view. My medical and physical conditions often create nervousness as to who will appear on a daily basis. Though I understand that seemingly you need to do this my personal preference would be for a consistent pairing. creating knowledge and confidence in both directions.

My mother has been very happy with the members of the care staff who have attended to her needs and well-being and has a very happy relationship with them. I find them very helpful and work alongside us as a family and have got to know them as new friends.

My Homecare has been looking after my husband since April 2023. I cannot fault the attention he receives. The carers always treat him with dignity and encouragement, their care twice each day is second to none. They are also concerned about my welfare which is comforting. I have no hesitation in recommending My Homecare.

I am happy with their service. They come on time. If I have any concerns they listen to me and follow the instruction. They are polite and friendly. Always wear a uniform. Just it will be good and helpful if the company can provide shoe covers for them.

Friendly, reliable and excellent service.

Thank you all.

My experience with My Homecare so far has been very good. The staff and management are good, if we have any problems they listen to us and resolve them. My mum is treated with dignity and is overall happy with the service.

Good.

Staff are always pleasant and fulfil all my needs.

I am pleased with the care my mother receives. Although, the timing could be improved greatly. Certain members of staff that have visited my mother are and have been fantastic. I hope this will continue.