Trinity Homecare - Worcester Park

Central House (2nd Floor), 1-15 Central Road, Worcester Park KT4 8EG
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9.8 48 Reviews
  • Trinity Homecare - Worcester Park, Worcester Park
Trinity Homecare: Compassionate Care Tailored to You

Rated 'Outstanding' by the Care Quality Commission (CQC) (October 2025), Trinity Homecare is an award-winning provider of home care services, dedicated to enriching lives and empowering individuals to live safely and confidently in the comfort of their own homes.

Why Choose Trinity Homecare?

With over two decades of experience, the mission is to provide heartfelt care and support that meets unique needs. Whether it’s a little help with daily tasks, companionship, or specialist care for complex conditions like dementia, the expert team is available to help every step of the way.

Services Offered:

Companionship and Home Help: Perfect for those who need a friendly face and a helping hand.

Daily Personal Care: Supporting everyday needs with dignity and respect.

Live-in Care: Providing round-the-clock assistance and companionship for peace of mind.

Specialist Care: Tailored care for conditions such as dementia, Parkinson’s, and more.

Key Highlights:

Rated ‘Outstanding’ by CQC

Multi-award-winning care provider

24/7 support and access to dedicated care teams

Flexible care plans tailored to individual needs

Trinity Homecare’s core values of being personal, trusted, and caring are at the heart of everything. The highly trained and compassionate team is committed to supporting individuals through life’s journeys, ensuring comfort, safety, and well-being every day.

Contact Today

Discover how Trinity Homecare can provide support for loved ones. Call now to speak with the friendly team and arrange a no-obligation consultation.

Making the journey at home as comfortable and fulfilling as possible.
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Care Provided by Trinity Homecare - Worcester Park

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £40.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Worcester Park to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Summer Smith (Registered Manager)

Trinity Homecare - Worcester Park Reviews (48)

9.8

Trinity Homecare - Worcester Park has a Review Score of 9.8 (9.806) out of 10, based on 11 reviews in the last 2 years.
Over all time Trinity Homecare - Worcester Park has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Trinity Homecare - Worcester Park
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Total of 48, showing 1-20
Review from H S (Daughter of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had visiting care from Trinity for some years. After a recent spell in hospital she needed a good deal of short-term extra care, which was excellent, and has now moved to live-in care. We were rather anxious, but it is working out exceptionally well, both in terms of the quality of the care
and the companionship. We're grateful to Trinity for sorting it out so quickly and easily.
Reply from Chloe Standen, Group Graphic Designer at Trinity Homecare - Worcester Park
Thank you so much for your kind words. We're delighted to hear that your mother's transition from visiting care to live-in care has gone so smoothly and that she's receiving both the practical support…read more
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Review from K R (Mother of Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communication. Ladies are always on time. Very efficient and kind. Any change documented. Very happy!
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Dear K R,Thank you for taking the time to leave such a lovely review. We are delighted to hear that our care team are punctual, efficient and kind, and that our communication has been clear with any…read more
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Review from Karen A (Sister of Client) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is disabled and dependent upon full time live-in care. We have been working with Trinity over the past few months and throughout that journey they have gone to extraordinary lengths to ensure that the care he receives is outstanding. The focus has been on providing a comprehensive package
for my brother to enable him to live his life as near normal as possible. The care has been exceptional from the carers and the care manager has always been on hand to help us overcome huge challenges at times. Communication has been excellent and the manager goes the extra mile to support both my brother and myself. The carers are reliable, trustworthy and considerate to my brother at all times and they always go beyond what is expected to support him respecting his dignity and choices. Live-in carers do a remarkable job and my brother now benefits from using a small network of carers from Trinity that support him in everyway. A huge thank you to the care manager and carers.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Thank you so much for taking the time to share your thoughtful and detailed feedback. We are truly delighted to hear that your brother has been receiving such a high standard of care and that our team…read more
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Review from Joan G (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity have been looking after my Mum since she returned home after a stroke in 2021. I have always been very grateful to know that the care she receives is personalised and thoughtful. She enjoys the company of all the staff who visit her and we appreciate the opportunity to regularly review how things
are going so that we can make things work most effectively.
I have been particularly impressed how different carers have suggested ideas of how to make life easier and more comfortable stemming from their experience with other clients. They always work with the utmost respect for Mum (and her family carers) and show deep commitment and loyalty to those they work with.
The admin team are always available and have been very flexible when unforeseen events occur and appointment times have needed to be modified. Being able to use the app to see when appointments are scheduled and what has occurred is a definite plus as well.
Thank you Trinity!
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Thank you for sharing such a thoughtful review. It has been our privilege to support your mum since her return home in 2021, and we are so pleased to hear that the care she receives continues to feel…read more
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Review from Steve J (Son of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 93 and has lived on her own for several years after dad died. I live 250 miles away and my brother is 100 miles away so we relied on neighbours who have been helpful beyond belief. It came to a point where mum needed more assistance so we approached Trinity Homecare who recommended the live-in
carer option as mum wanted to stay in the house she has lived in for nearly 40 years. The carer has developed a nice relationship with mum and it is good to know that she has regular company. It is also a relief to me that she is happy and well cared for.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Thank you for sharing your experience. We understand how important it is for your mum to remain in the home she has loved for so many years, and we are so pleased that our live-in care option has…read more
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Review from K L (Daughter of Client) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been incredibly fortunate to have Trinity Homecare look after Dad. The carers are excellent and look after him with great care. At times of illness, the carers have gone above and beyond sitting with Dad for hours and nursing him. The Manager is always available if we need any assistance and
visits often to check Dad is happy. Trinity Homecare have without doubt enriched Dad's life.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Thank you for your heartfelt feedback. We are so pleased to hear that our carers have provided your dad with excellent care and compassion, especially during times of illness. It means a great deal to…read more
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Review from Hugh M (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are punctual, consistent and reliable. They are very willing to support my parents with appropriate activities and equally happy to support them emotionally by befriending them.
The office staff are professional, listen well and responsive to issues when (and if they arise).
It is
very good to know that we and my parents have consistent care by those regularly visiting the house and the office staff..
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Dear HughThank you for your kind words and for taking the time to share your experience. We are so pleased to hear that both our care staff and office team have met your expectations for punctuality,…read more
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Review from J E (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a client for over two years. In that time she has been looked after extremely well with morning and evening carers. We greatly appreciated that she had the same carer 13 mornings out of 14 and just two different carers in the evening. The support from the office was immense and they
were always available should we have a query. We have nothing but praise for Trinity.
Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Worcester Park
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that your mum has received the care and support she deserves over the past two years.…read more
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Review from James W (Son of Client) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Homecare looked after my Mum in her home after she was diagnosed with Dementia. Mum was apprehensive at first at the thought of carers coming into her home but soon saw them as friends rather than carers and really enjoyed their visits. Mum is now in a care home but regularly asks how the carers
are and I would recommend Trinity Homecare to anyone who is looking for care for their older relatives.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Dear James, Thank you so much for taking the time to leave such a heartfelt review of Trinity Homecare. We're truly honoured to have had the opportunity to care for your mum and to hear that she came…read more
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Review from J C (Husband of Client) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the month in question we expanded and changed the pattern of attendance in an endeavour to meet the more challenging needs presented. We increased the number of daytime hours and introduced cover which served the hours from 22-00 hours to 07-00 hours. Trinity Care responded to these needs immediately
and, wherever possible, endeavoured to provide continuity of personnel. At all times the care provided was tailored to need, caring, thoughtful and compassionate. As well as the carers who attended, those who managed and administered the care were also caring, thoughtful and immediate in response. This was particularly true when matters took a more serious turn and immediate additional support was needed.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester Park
Here's a more concise version: Thank you for your kind and thoughtful review. We're so pleased to hear that our team was able to adapt quickly and provide tailored support to meet your loved one's…read more
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Review from Margaret B (Wife of Client) published on 5 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a client of Trinity Homecare since December 2022. Overall, we have experienced a good level of service since that time. Most of the carers who provide care for my husband are kind, courteous and professional, as are senior staff.
However, both my husband and I feel that the service
we get could have been excellent if we had regular carers. We understand and accept there are times when this is not possible. However, of late we are getting told a certain carer is assigned for my husband's care, only to find it being changed at the very last minute, we find this disruptive and unacceptable.
Reply from Trinity Homecare, The Trinity Homecare Team at Trinity Homecare - Worcester Park
Thank you for taking the time to share your feedback regarding your experience with Trinity Homecare. We greatly appreciate your kind words about our carers and senior staff, and we are pleased to…read more
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Review from Richard G (Son of Client) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been looked after by Trinity Homecare for 3 visits a day since March 2023. In the first week of July, my dad’s health worsened significantly and he needed more care than normal, which came in the form of doubling up the carers at each visit and each visit taking much longer than before. During
this time, I was in almost daily contact with staff (sometimes more than once a day), my main contact, to discuss my dad’s needs and occasionally with another carer, again for the same reason. The carers that have looked after my dad since March have always been very conscientious in the care that they have given him. However, during the very difficult time, their care was absolutely fantastic and just couldn’t be faulted and I thank each and every one of them for their efforts. I would highly recommend Trinity Homecare to anyone that needs their help, in the most strongest of terms and have even said the same to one of their directors who I just, totally unexpectedly, happened to bump into.
Reply from The Trinity Homecare Team, The Trinity Homecare Team at Trinity Homecare - Worcester Park
Thank you very much for taking the time to write a review. We are so pleased to hear that you are happy with the support and care we have provided, it really means a lot to the team.
Best wishes
The…read more
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Review from Naomi S (Daughter of Client) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Homecare came to the rescue of our family who after a recent bereavement and further illness, were in an extraordinarily difficult position around the care of my dad. Trinity Homecare helped to get live in care support within 48 hours and then as our needs have changed have flexed and adapted.
There is a complete feeling of trust between the family and Trinity and Dad receives excellent care from the group of lovely skilled people who work with him. Would thoroughly recommend.
Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park
Dear Naomi,
Thank you so much for taking the time to write a review. We are delighted to of been able to support you and your family and so pleased to hear that your dad is enjoying our care. We…read more
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Review from N F (Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am paraplegic in in my 80s and Trinity Home Care have looked after me perfectly for several years. My health requires careful management, and this has not been a problem. I look forward to the support I receive for my future years.
Reply from Trinity Homecare Team, Trinity Homecare Team at Trinity Homecare - Worcester Park
Thank you for taking the time to write a review and lovely comments. We are pleased to hear that you are happy with the care you receive.
Best wishes,
The Trinity Homecare Team
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Review from Anne H (Daughter of Client) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Homecare have been caring for my mum for many months and I am very impressed with their care and attention. They are extremely professional in all matters relating to her care and medication. The carers are all very friendly and chatty to Mum which is a comfort to her. I am always notified if
Mum is unwell or they have any concerns about her. I initially chose Trinity Homecare because I had previous positive recommendations from another elderly lady that they had cared for and I am pleased to say that I am very happy that I did.
Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park
Dear Anne,
Thank you for taking the time to write a review, it is very much appreciated. We are very pleased that you have been impressed with the care and attention your Mum has received whilst in…read more
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Review from Maria C (Daughter of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Homecare have been caring for my mum for the last few months and did an excellent job. All the staff members, carers and office staff, were professional and cared. They alerted surgery and myself when necessary if they felt Mum was in danger in anyway. I could relax when the carer was there,
knowing that they helped Mum in any way they could and updating me every day electronically, which was easy to understand and use. The fact that somebody is on the end of the phone every day is also reassuring.
Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park
Many thanks for taking the time to write a review and for your positive comments. We are so pleased that you and your mum are happy with our care and that you have peace of mind that your mum is safe…read more
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Review from Jane B (Daughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time we have arranged a live-in carer for my mum, and I found the process really easy. A very informative initial phone call followed by written confirmation of all the details, an assessment of my mum’s needs by the local manager, who was very helpful and then notes on the carers
available. I was able to ring our choice of carer in advance for a chat, and she proved to be excellent. She was very kind and competent, and Mum got on very well with her, and I was totally reassured that Mum would be safe and contented while I was away.
Reply from Trinity Homecare Team, Trinity Homecare Team at Trinity Homecare - Worcester Park
Hi Jane,
Many thanks for taking the time to write a review and for your positive comments. We are so pleased that you found arranging live-in care for your mum so easy and you were happy with the…read more
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Review from Naomi K (Granddaughter of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Homecare had been caring for my 101-year-old grandmother for the past two years. As a family, we couldn't have asked for better care. The staff were incredibly helpful and friendly and the level of care and compassion were the best we could hope for. The administrative side of things was also
easy to negotiate, and again, the staff were helpful and supportive.
Thank you all at Trinity!
Reply from The Trinity Homecare Team at Trinity Homecare - Worcester Park
Hi Naomi,
Thank you for taking the time to write a review and for your lovely comments. We are very pleased to hear that your grandmother has enjoyed our care and you have been happy with the level…read more
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Review from Lesley A (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has stage 6 Alzheimer's, she has always received the most wonderful care from her live-in care team, who treat her with the utmost dignity and respect. We have always found the support and professionalism of the office excellent, which at this very difficult time is very reassuring.
Reply from Julie Flatt, Marketing Manager at Trinity Homecare - Worcester Park
Thank you for taking the time to write a review, we are so pleased that you are happy with the care your mum is receiving.
Best wishes,
Trinity Homecare Team
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Review from Dilys B (Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
The carers were good but like the clients are treated very poorly and not supported by the office managers, who were rude, had no empathy, frequently lied and were bullies. Although I had proof of my complaints nobody, however high I went to, wanted to know. So until someone wants to know things won’t
change. Shame because when I first joined Trinity they were great but since they changed by takeover about two years ago things from the Worcester Park branch have deteriorated.
Reply from The Trinity Homecare Team, The Trinity Homecare Team at Trinity Homecare - Worcester Park
Many thanks for taking the time to write a review. We am sorry to hear of your experience with us. Having looked into your comments, we understand that the issues raised were investigated and the…read more
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Trinity Homecare - Worcester Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Trinity Homecare - Worcester Park is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 62 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Worcester Park is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jul 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

Barbara

Barbara Baig

Job Title: Registered Manager Joined: 2014

Barbara joined Trinity Homecare in April 2014 as a part-time Visiting Carer. Since then, she has never looked back. Barbara believes that a career in care is one of the most fulfilling and rewarding of jobs and loves working with the team at Trinity.


Before joining Trinity, Barbara worked as a district manager for Surrey County Council supporting a large number of college restaurants. Over the past few years, Trinity Homecare has enabled her to gain professional experience and valuable skills and opened her eyes to other possibilities. Barbara is currently completing the Level 3 Certificate in Assessing Vocational Achievement.


She is delighted to be working with a fantastic team of live-in Care Assistants, clients and their loved ones. She thoroughly enjoys her role in providing tailored care and support to all of Trinity's clients and their families.

Frequently Asked Questions about Trinity Homecare - Worcester Park

What Type of Services does Trinity Homecare - Worcester Park offer?

Trinity Homecare - Worcester Park offers Home Care.

How many Carers does Trinity Homecare - Worcester Park employ?

Trinity Homecare - Worcester Park employs 800 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Worcester Park to verify any information. View our terms and conditions. Trinity Homecare - Worcester Park has an Enhanced Service - more info.