Trinity Homecare - Worcester Park

From the moment Rebecca came to assess Mum in January of this year, I knew I had chosen the right agency. She was so friendly, clear and professional I immediately warmed to her. She explained things carefully to my Mum, who was reluctant to have help. All the carers who came were very respectful, kind and always on time. Mum has Alzheimer's and gets confused at times but they were very patient with her. They helped with some housework and prepped some meals but more importantly, they were there for her. I cannot thank them enough, and would highly recommend Trinity to anyone considering home care.

Having the carers here allowed me some time to go out shopping etc and I was confident leaving my husband in their care

Only began receiving support recently (Jan 26)

My experience of the Trinity Homecare package has resulting in a profound and most beneficial effect on my lifestyle. Being fiercely independent, they have monitored my capabilities and kept a discrete watch on my health. The care staff are professional and cheerful in their demeaner, always on hand to help and advise. I welcome their presence and companionship and take comfort knowing that I'm in safe hands.

I have regular Trinity carers and they are excellent - professional and friendly.

Excellent caring staff always. Seem to have my best interest at heart, always on time cheerful and polite, when telephoning office support staff continue the wonderful experience and react quickly to any and all tequests

The care team were all wonderful caring and friendly people building a very good and trusting rapport with my father, treating him with great dignity too. As his care needs changed, Trinity's Management Team and Carers were agile in stepping up to support my fathers needs. I cannot speak highly enough about Trinity, our family are so grateful for their wonderful work.

Caring, Helpful, professional and supportive.

Great communication and a thorough assessment of my mother's needs. Lovely to see her hugging the carer when she arrives. Her dementia makes her very nervous, but now she looks forward to the support

Trinity has provided a highly professional and friendly service for my mum. The carers are warm, friendly, attentive to the care plan and a huge help to mum. They respond promptly to any changes and with efficiency. Exceptional.

My mother has benefitted from live-in 24/7 care from Trinity for the last 18 months, starting after a spell in hospital. The whole process has been a positive experience, with two very professional, caring carers over that time. Her needs have been met, she has been well looked after with compassion. The area manager is also very professional and offers a high quality service, frequently checking in with mum, visiting her and mantaining good communication with me regarding mum's care. I have no hesitation in recommending Trinity for their service.

My mother had visiting care from Trinity for some years. After a recent spell in hospital she needed a good deal of short-term extra care, which was excellent, and has now moved to live-in care. We were rather anxious, but it is working out exceptionally well, both in terms of the quality of the care and the companionship. We're grateful to Trinity for sorting it out so quickly and easily.

Excellent communication. Ladies are always on time. Very efficient and kind. Any change documented. Very happy!

My brother is disabled and dependent upon full time live-in care. We have been working with Trinity over the past few months and throughout that journey they have gone to extraordinary lengths to ensure that the care he receives is outstanding. The focus has been on providing a comprehensive package for my brother to enable him to live his life as near normal as possible. The care has been exceptional from the carers and the care manager has always been on hand to help us overcome huge challenges at times. Communication has been excellent and the manager goes the extra mile to support both my brother and myself. The carers are reliable, trustworthy and considerate to my brother at all times and they always go beyond what is expected to support him respecting his dignity and choices. Live-in carers do a remarkable job and my brother now benefits from using a small network of carers from Trinity that support him in everyway. A huge thank you to the care manager and carers.

My mum is 93 and has lived on her own for several years after dad died. I live 250 miles away and my brother is 100 miles away so we relied on neighbours who have been helpful beyond belief. It came to a point where mum needed more assistance so we approached Trinity Homecare who recommended the live-in carer option as mum wanted to stay in the house she has lived in for nearly 40 years. The carer has developed a nice relationship with mum and it is good to know that she has regular company. It is also a relief to me that she is happy and well cared for.

Thank you Trinity!

We have been incredibly fortunate to have Trinity Homecare look after Dad. The carers are excellent and look after him with great care. At times of illness, the carers have gone above and beyond sitting with Dad for hours and nursing him. The Manager is always available if we need any assistance and visits often to check Dad is happy. Trinity Homecare have without doubt enriched Dad's life.

It is very good to know that we and my parents have consistent care by those regularly visiting the house and the office staff..

My Mum has been a client for over two years. In that time she has been looked after extremely well with morning and evening carers. We greatly appreciated that she had the same carer 13 mornings out of 14 and just two different carers in the evening. The support from the office was immense and they were always available should we have a query. We have nothing but praise for Trinity.

Trinity Homecare looked after my Mum in her home after she was diagnosed with Dementia. Mum was apprehensive at first at the thought of carers coming into her home but soon saw them as friends rather than carers and really enjoyed their visits. Mum is now in a care home but regularly asks how the carers are and I would recommend Trinity Homecare to anyone who is looking for care for their older relatives.

During the month in question we expanded and changed the pattern of attendance in an endeavour to meet the more challenging needs presented. We increased the number of daytime hours and introduced cover which served the hours from 22-00 hours to 07-00 hours. Trinity Care responded to these needs immediately and, wherever possible, endeavoured to provide continuity of personnel. At all times the care provided was tailored to need, caring, thoughtful and compassionate. As well as the carers who attended, those who managed and administered the care were also caring, thoughtful and immediate in response. This was particularly true when matters took a more serious turn and immediate additional support was needed.