Trinity Homecare

Central House (2nd Floor), 1-15 Central Road, Worcester Park KT4 8EG

Trinity Homecare
Trinity Homecare
Trinity Homecare

Trinity Homecare is an award-winning provider of home care.

Its mission is to make a positive difference, enabling clients to live independent, fulfilling lives within the comfort of their own homes, while providing peace of mind to their loved ones.

It has been enabling people, whether elderly or frail or suffering from chronic or disabling conditions to continue living independently at home in Surrey and South West London since 2009.

It is regulated by the Care Quality Commission.

Their services range from daily home care with support from as little as 30 minutes a week to full-time round-the-clock live-in care.

Whether you need a little support, companionship, assistance with personal care or simply someone to help you navigate your options, staff have pulled together a team of experts who are completely committed to delivering holistic, heartfelt care.

Owner : Trinity Care at Home Ltd Trading as Trinity Homecare

Person in charge: Andrea Hardy (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 140

Fees Guide: Call us now in confidence and with no obligation to discuss your home care needs.

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Trinity Homecare is located above Sainsbury’s Local in Worcester Park. The entrance is to the left of Sainsbury’s from Central Road.

Visiting: Please press buzzer number 3 and someone will let you in via the intercom. Located on the second floor.

Parking: 1.5 miles from the A3. There is one hour free parking in the Sainsbury’s car park to the rear of the office or alternatively free off street parking on neighbouring roads.

Latest Care Quality Commission* Report on Trinity Homecare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.1 Trinity Homecare has a Review Score of 9.1 (9.125)

The Review Score of 9.1 (maximum of 10) for Trinity Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Trinity Homecare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Trinity Homecare is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Trinity Homecare is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trinity Homecare?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trinity Homecare

  • Client / Service User
    3
  • Granddaughter of Client/Service User
    1

Trinity provided good care to my nan at a time when it was needed. After battling with multiple care agencies, Trinity were able to provide regular careers who ensured day to day care was carried out. They supported my nan at a time of need, ensured extra calls were put in place during bank holidays and always managed to find extra space when care needed to be extended and enhanced.

However, towards the end of the journey, when my nan passed away, which was not expected, neither her support worker or the agency themselves called, wrote or sent any condolence to myself or the family. My nan was in hospital for a total of seven weeks, and in those seven weeks, I didn't receive a call or message from anyone at Trinity asking how my nan is doing. This was a difficult time for myself and I found it hard to understand and upsetting that a care agency, who cared for my nan for nearly two years acted this way. The care they provided, I could not fault, however, they really need to improve this aspect of care.

How likely would you be to recommend Trinity Homecare? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Good

Always punctual, reliable, cheerful and helpful. I cannot speak too highly of my Trinity carers. Since June 2016, I have had an early morning half-hour visit which sets me up for the day. It is amazing how much they do in that time, from bringing me tea to bringing my supper tray which means I have very little to do for myself.

How likely would you be to recommend Trinity Homecare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have received excellent service from cheerful pleasant people who really seem to care.

How likely would you be to recommend Trinity Homecare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was very much against any care initially, however, I look forward to my carers coming now. My carer has been very much at the forefront of me having carers. She has always respected my anxiety issues and when a new carer was coming, she always has spoken with me about this which has helped immensely. Both carers are professional. I am very much at ease with my carers. My wishes are always respected as much as I am respected. Apart from the escorting and housework, although all are professional, I enjoy great conversation and a laugh. The way in which I am looked after has also helped greatly with my confidence. Office staff are always helpful although communication is lacking at times, it has come a long way.

How likely would you be to recommend Trinity Homecare? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

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