Trinity Homecare - Worcester Park

Central House (2nd Floor), 1-15 Central Road, Worcester Park KT4 8EG
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9.7 46 Reviews
  • Trinity Homecare - Worcester Park, Worcester Park
Trinity Homecare: Compassionate Care Tailored to You

Rated 'Outstanding' by the Care Quality Commission (CQC) (February 2019), Trinity Homecare is an award-winning provider of home care services, dedicated to enriching lives and empowering individuals to live safely and confidently in the comfort of their own homes.

Why Choose Trinity Homecare?

With over two decades of experience, the mission is to provide heartfelt care and support that meets unique needs. Whether it’s a little help with daily tasks, companionship, or specialist care for complex conditions like dementia, the expert team is available to help every step of the way.

Services Offered:

Companionship and Home Help: Perfect for those who need a friendly face and a helping hand.

Daily Personal Care: Supporting everyday needs with dignity and respect.

Live-in Care: Providing round-the-clock assistance and companionship for peace of mind.

Specialist Care: Tailored care for conditions such as dementia, Parkinson’s, and more.

Key Highlights:

Rated ‘Outstanding’ by CQC

Multi-award-winning care provider

24/7 support and access to dedicated care teams

Flexible care plans tailored to individual needs

Trinity Homecare’s core values of being personal, trusted, and caring are at the heart of everything. The highly trained and compassionate team is committed to supporting individuals through life’s journeys, ensuring comfort, safety, and well-being every day.

Contact Today

Discover how Trinity Homecare can provide support for loved ones. Call now to speak with the friendly team and arrange a no-obligation consultation.

Making the journey at home as comfortable and fulfilling as possible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £40.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Worcester Park to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Summer Smith (Registered Manager)

Trinity Homecare - Worcester Park Reviews (46)

Total of 46, showing 21-40
9.7

Trinity Homecare - Worcester Park has a Review Score of 9.7 (9.708) out of 10, based on 9 reviews in the last 2 years. Over all time Trinity Homecare - Worcester Park has 46 reviews.

Overall Experience

  • 38
  • 6
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  • 2
  • 0

Date Published

46
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8
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37

Review from J S (Daughter of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the group of carers for my Mum to be of the highest quality, who over time have fully understood my mum's needs. We are impressed with the team leader and senior carer, in particular their daily monitoring of the carers' reports. Additionally, we have found the guidance given around my
Mum's care to be invaluable.

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Review from I G (Client) assisted by family/friend published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are sympathetic to my situation and attend to all of my needs most willingly.

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Review from L H (Daughter of Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very happy with the carers. I have found Trinity to be professional well organised, caring, helpful & good communicators.

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Review from David B (Son of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother lives independently in her own house, but there are now things which she needs help with. The main area of support and assistance provided by the Trinity carers is with showering safety. This has been hugely successful, and all the carers who have visited my mother these last three
months or so have shown kindness, compassion, patience and friendliness. I cannot praise them highly enough!

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Review from V K (Daughter of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are extremely kind and supportive of all my mother's needs. I find the app which tells me times, visits and a little info as to what happens at visits absolutely brilliant. The two ladies are very helpful in making sure the girls care for all Mums needs. One particular carer has
done over and above what is expected for Mum, especially during all the lockdowns. One lady is unfortunately leaving, but for those who had the pleasure of having, she sets the bar for other carers.

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Review from J S (Daughter-in-law of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Homecare has been caring for my father-in-law for the last six years. During this time, he has built up a very good relationship with them. This was initially with three calls a day increasing to four. He now has a live-in carer. Trinity carers have always looked after him very well. They have
been kind and patient, at the same time retaining a professional approach. We have always had good communication with the senior staff, who have the same caring approach. We consider ourselves very fortunate to have Trinity looking after my father-in-law, and I wouldn't hesitate to recommend it to others.

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Review from Ethan T (Son of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff are friendly, well mannered and helpful, and have always treated us with respect. However, there is the occasional lack of cleanliness and professionalism. Overall, Trinity is an excellent company with many caring staff, who will help you regardless of circumstance.

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Review from Janice D (Niece of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Trinity Homecare for their care of my Auntie who has dementia. They all look after her so well and I am very grateful.

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Review from Sue I (Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Trinity for my care for a number of years now. The only way to describe Trinity is excellent, they will always go above and beyond to ensure I am taken care of and the carers are all incredibly friendly and professional.

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Review from Sarah H (Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the Trinity team and carers. I can call the office anytime. I recommend Trinity to a friend.

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Review from Patricia L (Client) assisted by family/friend published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had my carer for two months, she is extremely professional and caring and treats me with the utmost dignity. I enjoy my food and my carer is very experienced in the kitchen, providing lovely meals.

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Review from Jane H (Daughter of Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of Mum has been kind, consistent, reliable and professional. Excellent communication and we are always confident that Mum is being well cared for.

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Review from Hilary P (Daughter of Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very poorly earlier in the year and after leaving hospital, had to go for respite care in a nursing home. Mum's wish was to get back home with a 24 hour carer and that is when Trinity Homecare came into our lives. Mum is happy, healthy and enjoying life thanks to her amazing care provided by
her two carers - her wish has been granted thanks to Trinity. Trinity are respectul, understanding and very efficient.

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Review from Diana P (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care as I said 103! excellent and kind, have used other agencies not half as good.

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Review from G H (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently my carers have been good and I have been comfortable and happy in my own house. They have been cheerful and happy to share my very quiet life

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Review from Jean W (Client) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Trinity since 17th December 2018, as I was not happy with my other provider. Trinity carers are always cheerful and very reliable. Nothing is too much trouble. The Elmbridge Team is managed well and the manageress always goes the extra mile for me and I feel very safe
in her hands. A very knowledgeable girl. I would highly recommend Trinity, they are outstanding.

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Review from Ckare D (Daughter of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used Trinity Homecare since September 2018, daily visits to Mum who has dementia. All carers we have met have treated Mum with great care and attention to her special needs. They are also in regular contact to update us of any changes or concerns. They fulfil their role with kindness and good humour
and without exception have a 'can do' practical approach to the challenge of coping with the varying needs that Mum has.

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Review from Barry S (Client) assisted by family/friend published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trinity Care have been managing my care for 4 years. In this time I have found them friendly, supportive, reliable and extremely helpful.
I have built up a strong relationship with a certain carer who has been my main carer during this time. His weekly visits are looked forward to and he has, during
this time, also become a friend of the family.

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Review from Peter L (Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a stroke in 2014. When discharged from hospital had re-enablement carers from a different company then place with Trinity Homecare. Trinity are very good indeed - the carers are really kind and helpful. I have two visits per day. I think of them as my family and really look forward to their visits.
Trinity very kindly take me shopping each Tuesday and they also, very kindly, post letter for me. They give me help with anything necessary. I am really reassured to have Trinity Homecare come to me. I rate them 10 out of 10. Thank you Trinity. Trinity very kindly arranged home eye test for me.

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Review from Margaret P (Mother of Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, my son and I, are more than happy with the carers we have, especially my son as he doesn't see many people. It cheers him up for the day to see one of his own gender. He can have a laugh and a joke which is good for him. Very caring person and always kind and considerate.

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Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Trinity Homecare - Worcester Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Trinity Homecare - Worcester Park is calculated as follows: ( (45 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 52 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Worcester Park is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (1)

Barbara

Barbara Baig

Job Title: Registered Manager

Joined: 2014

Barbara joined Trinity Homecare in April 2014 as a part-time Visiting Carer. Since then, she has never looked back. Barbara believes that a career in care is one of the most fulfilling and rewarding of jobs and loves working with the team at Trinity.


Before joining Trinity, Barbara worked as a district manager for Surrey County Council supporting a large number of college restaurants. Over the past few years, Trinity Homecare has enabled her to gain professional experience and valuable skills and opened her eyes to other possibilities. Barbara is currently completing the Level 3 Certificate in Assessing Vocational Achievement.


She is delighted to be working with a fantastic team of live-in Care Assistants, clients and their loved ones. She thoroughly enjoys her role in providing tailored care and support to all of Trinity's clients and their families.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Worcester Park to verify any information. View our terms and conditions. Trinity Homecare - Worcester Park has an Enhanced Service - more info.