Trinity Homecare - Worcester Park

Central House (2nd Floor), 1-15 Central Road, Worcester Park KT4 8EG
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9.7 46 Reviews
  • Trinity Homecare - Worcester Park, Worcester Park
Trinity Homecare: Compassionate Care Tailored to You

Rated 'Outstanding' by the Care Quality Commission (CQC) (February 2019), Trinity Homecare is an award-winning provider of home care services, dedicated to enriching lives and empowering individuals to live safely and confidently in the comfort of their own homes.

Why Choose Trinity Homecare?

With over two decades of experience, the mission is to provide heartfelt care and support that meets unique needs. Whether it’s a little help with daily tasks, companionship, or specialist care for complex conditions like dementia, the expert team is available to help every step of the way.

Services Offered:

Companionship and Home Help: Perfect for those who need a friendly face and a helping hand.

Daily Personal Care: Supporting everyday needs with dignity and respect.

Live-in Care: Providing round-the-clock assistance and companionship for peace of mind.

Specialist Care: Tailored care for conditions such as dementia, Parkinson’s, and more.

Key Highlights:

Rated ‘Outstanding’ by CQC

Multi-award-winning care provider

24/7 support and access to dedicated care teams

Flexible care plans tailored to individual needs

Trinity Homecare’s core values of being personal, trusted, and caring are at the heart of everything. The highly trained and compassionate team is committed to supporting individuals through life’s journeys, ensuring comfort, safety, and well-being every day.

Contact Today

Discover how Trinity Homecare can provide support for loved ones. Call now to speak with the friendly team and arrange a no-obligation consultation.

Making the journey at home as comfortable and fulfilling as possible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £40.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Worcester Park to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Summer Smith (Registered Manager)

Trinity Homecare - Worcester Park Reviews (46)

Total of 46, showing 41-46
9.7

Trinity Homecare - Worcester Park has a Review Score of 9.7 (9.708) out of 10, based on 9 reviews in the last 2 years. Over all time Trinity Homecare - Worcester Park has 46 reviews.

Overall Experience

  • 38
  • 6
  • 0
  • 2
  • 0

Date Published

46
5
8
9
37

Review from Lesley B (Daughter-in-law of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Engagement with Trinity over a 2 year period has not been without problems; poor communication, lack of regular carers, errors in medication, inconsistent service.
The Mobizio app allowed shared information regarding the recording of carers and tasks. It was evident that some carers were recording
meds as being given when they were not; on one occasion a med was recorded as administered although it had ended months earlier.
We finally emailed the MD and after just 5 days the following were supposedly made:


1. Reviewed our medication policy and procedures
2. Completed additional training of staff
3. Made changes to our scheduled and unscheduled working supervisions of staff to raise standards.
4. Made changes to personnel.


A further med error occurred after receiving this information from the MD. We chose not to complain again as we subsequently terminated our Agreement with the Trinity and have not regretted that decision.
I believe the person in charge has left the Company.

Reply from Mike Smith at Trinity Homecare - Worcester Park

Dear Lesley,


We’d like to thank you for reaching out to us, and to apologise if the level of service you received was not up to the high standards you expected or that we are typically known for providing.


At Trinity Homecare, we have robust processes in place that are intended to avoid the type of problems you have described. Our TrinityConnect system provides high levels of transparency to our clients' family members and representatives (where consent is in place) to enable them to have remote access to care visit records. Further information about this can be obtained at https://www.trinityhomecare.co.uk/about/trinityconnect/


Although we strive to plan for every possible scenario, it is only through feedback such as yours that we may identify when a gap exists within our processes exists.


I can confirm that an investigation into the policies, procedures, training and activities of staff members relating to the case was carried out. I have subsequently been in contact with you again on 4th September to collect further information about this case, and use this to pinpoint and rectify any problems. I can be contacted on 0208 193 4884 if you would like to discuss this further.


Kind regards,
Mike

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vanessa M (Daughter of Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's and is being looked after by two live-in carers who alternate every six weeks. They are both extremely trustworthy and caring and are very intuitive as to my father's needs. I am so grateful for all their support. I would highly recommend the professional and friendly service
received from the Trinity Homecare team.

Reply from Mike Smith at Trinity Homecare - Worcester Park

Thank you for your kind comments.

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Management

Treated with Dignity

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Review from Emily E (Granddaughter of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Trinity provided good care to my nan at a time when it was needed. After battling with multiple care agencies, Trinity were able to provide regular careers who ensured day to day care was carried out. They supported my nan at a time of need, ensured extra calls were put in place during bank holidays
and always managed to find extra space when care needed to be extended and enhanced.


However, towards the end of the journey, when my nan passed away, which was not expected, neither her support worker or the agency themselves called, wrote or sent any condolence to myself or the family. My nan was in hospital for a total of seven weeks, and in those seven weeks, I didn't receive a call or message from anyone at Trinity asking how my nan is doing. This was a difficult time for myself and I found it hard to understand and upsetting that a care agency, who cared for my nan for nearly two years acted this way. The care they provided, I could not fault, however, they really need to improve this aspect of care.

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Treated with Dignity

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Review from Joyce J (Client) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service from cheerful pleasant people who really seem to care.

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Management

Treated with Dignity

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Review from Angela D (Client) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very much against any care initially, however, I look forward to my carers coming now. My carer has been very much at the forefront of me having carers. She has always respected my anxiety issues and when a new carer was coming, she always has spoken with me about this which has helped immensely.
Both carers are professional. I am very much at ease with my carers. My wishes are always respected as much as I am respected. Apart from the escorting and housework, although all are professional, I enjoy great conversation and a laugh. The way in which I am looked after has also helped greatly with my confidence. Office staff are always helpful although communication is lacking at times, it has come a long way.

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Review from Mary C (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always punctual, reliable, cheerful and helpful. I cannot speak too highly of my Trinity carers. Since June 2016, I have had an early morning half-hour visit which sets me up for the day. It is amazing how much they do in that time, from bringing me tea to bringing my supper tray which means I have
very little to do for myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Trinity Homecare - Worcester Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Trinity Homecare - Worcester Park is calculated as follows: ( (45 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 52 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Worcester Park is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (1)

Barbara

Barbara Baig

Job Title: Registered Manager

Joined: 2014

Barbara joined Trinity Homecare in April 2014 as a part-time Visiting Carer. Since then, she has never looked back. Barbara believes that a career in care is one of the most fulfilling and rewarding of jobs and loves working with the team at Trinity.


Before joining Trinity, Barbara worked as a district manager for Surrey County Council supporting a large number of college restaurants. Over the past few years, Trinity Homecare has enabled her to gain professional experience and valuable skills and opened her eyes to other possibilities. Barbara is currently completing the Level 3 Certificate in Assessing Vocational Achievement.


She is delighted to be working with a fantastic team of live-in Care Assistants, clients and their loved ones. She thoroughly enjoys her role in providing tailored care and support to all of Trinity's clients and their families.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Worcester Park to verify any information. View our terms and conditions. Trinity Homecare - Worcester Park has an Enhanced Service - more info.