Trinity Homecare - Worcester Park

The majority of staff are friendly, well mannered and helpful, and have always treated us with respect. However, there is the occasional lack of cleanliness and professionalism. Overall, Trinity is an excellent company with many caring staff, who will help you regardless of circumstance.

I would like to thank Trinity Homecare for their care of my Auntie who has dementia. They all look after her so well and I am very grateful.

I have been using Trinity for my care for a number of years now. The only way to describe Trinity is excellent, they will always go above and beyond to ensure I am taken care of and the carers are all incredibly friendly and professional.

I like the Trinity team and carers. I can call the office anytime. I recommend Trinity to a friend.

I have had my carer for two months, she is extremely professional and caring and treats me with the utmost dignity. I enjoy my food and my carer is very experienced in the kitchen, providing lovely meals.

Care of Mum has been kind, consistent, reliable and professional. Excellent communication and we are always confident that Mum is being well cared for.

Mum was very poorly earlier in the year and after leaving hospital, had to go for respite care in a nursing home. Mum's wish was to get back home with a 24 hour carer and that is when Trinity Homecare came into our lives. Mum is happy, healthy and enjoying life thanks to her amazing care provided by her two carers - her wish has been granted thanks to Trinity. Trinity are respectul, understanding and very efficient.

The care as I said 103! excellent and kind, have used other agencies not half as good.

Recently my carers have been good and I have been comfortable and happy in my own house. They have been cheerful and happy to share my very quiet life

I have been receiving care from Trinity since 17th December 2018, as I was not happy with my other provider. Trinity carers are always cheerful and very reliable. Nothing is too much trouble. The Elmbridge Team is managed well and the manageress always goes the extra mile for me and I feel very safe in her hands. A very knowledgeable girl. I would highly recommend Trinity, they are outstanding.

Have used Trinity Homecare since September 2018, daily visits to Mum who has dementia. All carers we have met have treated Mum with great care and attention to her special needs. They are also in regular contact to update us of any changes or concerns. They fulfil their role with kindness and good humour and without exception have a 'can do' practical approach to the challenge of coping with the varying needs that Mum has.

I have built up a strong relationship with a certain carer who has been my main carer during this time. His weekly visits are looked forward to and he has, during this time, also become a friend of the family.

Had a stroke in 2014. When discharged from hospital had re-enablement carers from a different company then place with Trinity Homecare. Trinity are very good indeed - the carers are really kind and helpful. I have two visits per day. I think of them as my family and really look forward to their visits. Trinity very kindly take me shopping each Tuesday and they also, very kindly, post letter for me. They give me help with anything necessary. I am really reassured to have Trinity Homecare come to me. I rate them 10 out of 10. Thank you Trinity. Trinity very kindly arranged home eye test for me.

We, my son and I, are more than happy with the carers we have, especially my son as he doesn't see many people. It cheers him up for the day to see one of his own gender. He can have a laugh and a joke which is good for him. Very caring person and always kind and considerate.

We finally emailed the MD and after just 5 days the following were supposedly made:

4. Made changes to personnel.

I believe the person in charge has left the Company.

My father has Alzheimer's and is being looked after by two live-in carers who alternate every six weeks. They are both extremely trustworthy and caring and are very intuitive as to my father's needs. I am so grateful for all their support. I would highly recommend the professional and friendly service received from the Trinity Homecare team.

Trinity provided good care to my nan at a time when it was needed. After battling with multiple care agencies, Trinity were able to provide regular careers who ensured day to day care was carried out. They supported my nan at a time of need, ensured extra calls were put in place during bank holidays and always managed to find extra space when care needed to be extended and enhanced.

However, towards the end of the journey, when my nan passed away, which was not expected, neither her support worker or the agency themselves called, wrote or sent any condolence to myself or the family. My nan was in hospital for a total of seven weeks, and in those seven weeks, I didn't receive a call or message from anyone at Trinity asking how my nan is doing. This was a difficult time for myself and I found it hard to understand and upsetting that a care agency, who cared for my nan for nearly two years acted this way. The care they provided, I could not fault, however, they really need to improve this aspect of care.

We have received excellent service from cheerful pleasant people who really seem to care.

I was very much against any care initially, however, I look forward to my carers coming now. My carer has been very much at the forefront of me having carers. She has always respected my anxiety issues and when a new carer was coming, she always has spoken with me about this which has helped immensely. Both carers are professional. I am very much at ease with my carers. My wishes are always respected as much as I am respected. Apart from the escorting and housework, although all are professional, I enjoy great conversation and a laugh. The way in which I am looked after has also helped greatly with my confidence. Office staff are always helpful although communication is lacking at times, it has come a long way.

Always punctual, reliable, cheerful and helpful. I cannot speak too highly of my Trinity carers. Since June 2016, I have had an early morning half-hour visit which sets me up for the day. It is amazing how much they do in that time, from bringing me tea to bringing my supper tray which means I have very little to do for myself.