Expectation Care Ltd

433C Margaret Powell House, Midsummer Boulevard, Milton Keynes, Buckinghamshire MK9 3BN

I found them very prompt and reliable and very caringHarold G(Husband of Client/Service User)

I have been very happy with the care provided to my Dad. Very good service and helpful staff.Rick S(Son of Client/Service User)

The staff were very compassionate and friendly. They were adaptable to my mum’s needsAbi A(Client / Service User)

I found them very prompt and reliable and very caringHarold G(Husband of Client/Service User)

I have been very happy with the care provided to my Dad. Very good service and helpful staff.Rick S(Son of Client/Service User)

The staff were very compassionate and friendly. They were adaptable to my mum’s needsAbi A(Client / Service User)

Expectation Care is a warm and friendly care agency providing high-quality care in and around the Milton Keynes and Buckinghamshire area.

They offer person-centred care services for the elderly and those who are mentally or physically disabled, helping them to remain living independently at home for as long as possible. They aim to offer skilled care to enable service users to achieve their best possible state of health and well-being.

Their goal... Read more

Care Provided by Expectation Care Ltd

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Food Preparation & Serving
Shopping Service / Errands

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£24.50 - £26.50
Weekly Live-in Care	£800 - £1,500

Please feel free to contact us for more information on our prices.

The price(s) shown are provided by the agency. Contact Expectation Care Ltd for full pricing details and T&Cs.

Contact Expectation Care Ltd to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Owner

Expectation Care Ltd
Private Owned

Person in charge

Charlene Boima (Owner)

Expectation Care Ltd Reviews (28)

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9.6

Expectation Care Ltd has a Review Score of 9.6 (9.629) out of 10, based on 8 reviews in the last 2 years.
Over all time Expectation Care Ltd has 28 reviews.

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Showing 28 reviews matching selected criteria

Review from R O (Daughter of Client) published on 30 December 2025 Submitted via Website•

Overall Experience

Josel is the main carer for our mum - we can't rate her highly enough, she is truly wonderful. She is respectful, caring and constantly communicates with the family. Nikki is our second carer who is also fantastic with mum, she is positive and enthusiastic. The office team are very responsive and kind, even visiting mum when she was in hospital. They all provide outstanding care and support. It's a great comfort to know that mum is in good hands.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for your incredibly kind words. We're truly honoured by your feedback and delighted to hear that Josel and Nikki have made such a positive impact on your mum's care.

Josel and Nikki are exceptional members of our team, and we're pleased to know that their respectful, caring, and... Read more

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Review from Jill C (Friend of Client) published on 12 December 2025 Submitted via Website•

Overall Experience

We are extremely satisfied with the service provided. We have found Expectation Care to be very responsive to any queries or changes, and any issues have been promptly dealt with. Always friendly and reliable, the carers display genuine care of service user. Care is very personalised. One area we feel may be improved upon is the handover of information between carers; on occasion, details have not been passed on, and there has at times been a little confusion. This possibly could be avoided by a detailed care plan in the house.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for taking the time to share such detailed feedback about our service. We're delighted to hear that you're extremely satisfied with the care provided and that our team has been responsive, friendly, and reliable in supporting your loved one. Knowing that our carers display genuine... Read more

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Review from Bridget B (Cousin of Client) published on 5 December 2025 Submitted via Website•

Overall Experience

Susan has had such kind and thoughtful care from her two live in carers. They have made her life so enjoyable despite her being confined to bed. The care given by the carers attending for personal care has been very good.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for your wonderful feedback. We're truly touched to hear that our live-in carers have made such a positive difference in her life and brought her enjoyment during this time.

It's heartening to know that both the live-in carers and the personal care team have provided the kind and... Read more

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Review from P H (Client / Service User) published on 3 December 2025 Submitted via Website•

Overall Experience

This is the second time I have used Expectation Care following cataract operations. Again, the carers came on time, were very friendly and did all the household tasks which involved bending over for two weeks.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for taking the time to share your positive feedback about Expectation Care. We're delighted to hear that our carers arrived on time and provided the friendly, helpful support you needed during your recovery from cataract surgery.

It means a great to us that you chose to use... Read more

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Review from J E (Wife of Client) published on 21 November 2025 Submitted via Website•

Overall Experience

The carers have been and still are wonderful. They are reliable and always turn up at or close to their due time. They care well for my husband and will always draw my attention to any change in his condition, however slight. I cannot fault them. They are pleasant to have around and always have a smile.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for taking the time to share such wonderful feedback about our care team. It truly means to us to know that our carers are making a positive difference in your husband's care.

We're delighted to hear that our team's reliability, attentiveness, and genuine compassion are shining... Read more

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Review from Anne P (Daughter of Client) published on 19 November 2025 Submitted via Website•

Overall Experience

Expectation Care carers supported my mum from March until September this year, when sadly she was hospitalised and subsequently passed away. The carers were always totally reliable, kind, friendly and flexible in meeting her needs on a day to day basis. The company provided consistency in that the same carers came on the same day each week, which meant that mum could get to know them well. When the hospital were initially looking to discharge mum at very short notice, the Care Manager was very supportive and quick to offer a new assessment of mum's needs, and reassured me that extra care to support would be immediately available when she came out. Sadly this was then not needed, but I was extremely grateful to Expectation Care for giving me support at a very stressful and difficult time.

I would thoroughly recommend Expectation Care.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate hearing from our service users or family member, as your insights help us continue to improve and grow as an organisation.

Striving for excellence and exceeding our service users' expectations is... Read more

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Review from S G (Son of Client) published on 12 March 2025 Submitted via Website•

Overall Experience

Very good all round, from the friendliness and helpfulness of all the carers to their punctuality and flexibility.
Also very good at updating key contact and helping to sort out minor issues.

The whole family, including my mother, has been more than happy with the standard of care she has received since Expectation Care began their visits.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much SG for your beautiful kind words. We're deeply touched by your thoughtful message and truly appreciate you taking the time to share such heartfelt feedback with us. The loving spirit of your mum makes it so easy for our team to provide great service. Our staff members often... Read more

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Review from Janet C (Client / Service User) published on 25 February 2025 Submitted via Website•

Overall Experience

Excellent service from coordinator, who was very flexible when I needed last minute care, and again when I had to change arrangements at the last minute.

The carer who attended me was kind and gentle, but also very thorough, professional and efficient. I would recommend to anyone.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much we take pride in our care for our Service Users. We highly esteem care above profit, hence the name Expectation Care because we always aim to exceed our Service User's expectations.

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Review from Gordon S (Son of Client) published on 15 May 2024 Submitted via Website•

Overall Experience

The team are great with my dad, can’t do enough for him whilst here and are very friendly. They each tailor my dad’s changing needs to suit him, never rushing him, allowing him to try and remain semi-independent in his own home.

The team are very good at covering short-notice changes which is amazing.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for your feedback. At Expectation Care, our top priority is striving for excellence and going above and beyond for our service users. We're truly passionate about delivering exceptional care to everyone we serve. Your review means the world to us. If you have any other comments or... Read more

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Review from Ann C (Daughter of Client) published on 27 March 2024 Submitted via Website•

Overall Experience

Our family were very happy with the care provided by Expectation Care. The team came to our home initially and took note of my Dad's care requirements and communicating was easy via their app.

Dad was cared for with kindness and respect and the carers were always friendly to all family members if they were at home with Dad. The support shown to my Mum was much appreciated. Care visit times were initially agreed and carers were reliable to come at these times. The carers that attended were generally the same team which helped to make everyone feel at ease.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much for your feedback. Striving for excellence and exceeding our service users' expectations is our top priority. At Expectation Care, we are passionate about providing exceptional care to all of our service users. Your review is incredibly valuable to us. If you have any further... Read more

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Review from Chris C (Daughter-in-law of Client) published on 25 September 2023 Submitted via Website•

Overall Experience

I would just like to say a very big thank you to all of your staff for their excellent care and support whilst looking after my father-in-law. Everyone we encountered was caring, kind, compassionate and professional at a very difficult and stressful time for us all. As a family, we are all so very grateful.

Many thanks once again.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much, we make it our duty to strive for excellence and exceed our service users' expectations. Care is our passion.

Your review is valuable to us. Once again, thank you.

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Review from Anthony M (Client / Service User) published on 18 July 2023 Submitted via Postal Card•

Overall Experience

I have been treated well and have my praise and thanks to say to everyone who has helped me. I felt, at first, so scared, but things have gotten better and I can only say thank you to all.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you, it was our pleasure working with you. You are definitely a bundle of joy to work with.

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Review from Frances V (Client / Service User) published on 3 March 2022 Submitted via Postal Card•

Overall Experience

I've been disabled all my life and have been through several care agencies but Expectation Care have exceeded my expectation of care service. The staff are professional, very friendly, and respectful to me. Their support for me goes beyond our contract. I deeply appreciate them. They make my life a lot easier.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much, you make our job easier. We always look forward to seeing and supporting you. It is our pleasure to support you with your care needs.

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Review from S A (Daughter of Client) published on 25 February 2022 Submitted via Postal Card•

Overall Experience

We have been using Expectation Care for the last 3 months, we as a family are extremely pleased with the care Mum is receiving. They are always on time, professional, and caring and inform us if there is any problem. All over fantastic care.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much. Our private policy is to put service above profit and with this in mind, we aim to exceed our Service Users' expectations.

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Review from N W (Wife of Client) published on 19 February 2022 Submitted via Postal Card•

Overall Experience

I am very pleased with my husband's care since the Expectation Care team started 4 weeks ago. As my husband has Alzheimer's they always explain to him what care they are giving him with each visit in a polite and friendly way. They keep to the time schedule and have been flexible recently when a new bed arrived. Their help is much appreciated by myself and my family.

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↩Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much for such a kind review. Our aim is to exceed expectations. Your husband is such a lovely man who always brings joy and laughter to the carer before, during, and after care. Regards.

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Review from Ann T (Wife of Client) published on 7 September 2021 Submitted via Postal Card•

Overall Experience

Flexible care with kindness.

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Review from J C (Client / Service User) published on 26 August 2021 Submitted via Postal Card•

Overall Experience

My son, a carer, and a carer from the company, for my dignity, work well together. When my son is unavailable, I have two carers from the company. To have carers who enjoy their job, are cheerful, chatty and are caring is great. Management who want to listen to you, perfect support.

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Review from Emily B (Daughter of Client) published on 19 August 2021 Submitted via Website•

Overall Experience

Two years on, Expectation Care continues to meet and exceed our expectations. We have seen the quality of care continue to increase as the staff display high levels of experience and professionalism. Over time, we have seen new routines and management strategies successfully evolve, which makes everything feel efficient and stress-free from a client perspective. The company always strives for consistency, and the client's comfort is always a top priority - every day Dad is met with a familiar face, or a formal introduction and full induction are always given to any new member of staff working with him. The carers continue to be warm, patient and compassionate, treating us all like family. We know it is not an easy job, and everyone has their challenges, but they still strive to put us first. The management team are always there for us too. We cannot thank the whole team enough for their hard work and devotion. May God richly bless and reward them for all they do.

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Review from George S (Husband of Client) published on 25 June 2020 Submitted via Postal Card•

Overall Experience

Very pleased with the care and attention given to my wife. Carers were a group of cheerful ladies and my wife and they got on well together.

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Review from Paul D (Son of Client) published on 25 September 2019 Submitted via Website•

Overall Experience

With the caveat that I have had no previous experience of care, these are the first carers that we found for my father. Since then we have not been disappointed in any way with the care that has been provided and have never felt any need to look elsewhere.
Cost of care was an important factor and I still think that their rates are very competitive. We certainly have not felt short-changed for the service that we get.
Staff are attentive, reliable and managers responded to any of our queries that have always been answered in a positive way.
They have also, been pro-active with occasional issues, offering solutions to problems before I was aware of them.

Above all, although the care is for my father, both my father and my mother feel comfortable with this care company and I believe they look forward to their visits. I am very pleased with our choice of care provider.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 April 2026

Overall
Requires improvement

CaringGood
EffectiveRequires improvement
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Expectation Care Ltd.

Accreditations

There are no accreditations posted yet for Expectation Care Ltd.

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Frequently Asked Questions about Expectation Care Ltd

How many Carers does Expectation Care Ltd employ?

Expectation Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Expectation Care Ltd to verify any information. View our terms and conditions. Expectation Care Ltd has an Enhanced Service -what an Enhanced Service includes.

Care Provided by Expectation Care Ltd

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Owner

Person in charge

Expectation Care Ltd Reviews (28)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (0)

Accreditations

Meet the Team (0)

Frequently Asked Questions about Expectation Care Ltd

How many Carers does Expectation Care Ltd employ?