Expectation Care Ltd

433C Margaret Powell House, Midsummer Boulevard, Milton Keynes MK9 3BN
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9.7 28 Reviews
  • Expectation Care Ltd, Milton Keynes
Expectation Care is a warm and friendly care agency providing high-quality care in and around the Milton Keynes and Buckinghamshire area.

They offer person-centred care services for the elderly and those who are mentally or physically disabled, helping them to remain living independently at home for as long as possible. They aim to offer skilled care to enable service users to achieve their best possible state of health and well-being.

Their goal is to treat all service users and staff with uniqueness, dignity and respect at all times, supporting individual choices and personal decision making as the rights of all service users.
They recognise that people are unique and different in almost all aspects and so are their needs, requirements, preferences, priorities etc. so they endeavour to provide their dedicated staff with the specific training required to meet each service user's needs.

If you have any questions or would like more information or to book a video or at home consultation please do get in touch, the team look forward to talking with you.
Alternatively, please feel free to email with any questions or queries that you may have.
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Care Provided by Expectation Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.50 – £26.50
  • Weekly Live-in Care Fees: £800 – £1500

Please feel free to contact us for more information on our prices.

These prices are only a guideline, please contact Expectation Care Ltd to find out the exact price for your requirements.

Contact Expectation Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Expectation Care Ltd to get a personalised quote.

Good to Know

Owner

  • Expectation Care Ltd
  • Privately Owned

Person in Charge

  • Charlene Boima (Owner)

Expectation Care Ltd Reviews (28)

9.7

Expectation Care Ltd has a Review Score of 9.7 (9.733) out of 10, based on 10 reviews in the last 2 years.
Over all time Expectation Care Ltd has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Expectation Care Ltd
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Total of 28, showing 1-20
Review from R O (Daughter of Client) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Josel is the main carer for our mum - we can't rate her highly enough, she is truly wonderful. She is respectful, caring and constantly communicates with the family. Nikki is our second carer who is also fantastic with mum, she is positive and enthusiastic. The office team are very responsive and kind,
even visiting mum when she was in hospital. They all provide outstanding care and support. It's a great comfort to know that mum is in good hands.
Reply from Richard Boima, Provider at Expectation Care LtdThank you so much for your incredibly kind words. We're truly honoured by your feedback and delighted to hear that Josel and Nikki have made such a positive impact on your mum's care.
Josel and Nikki are exceptional members of our team, and we're pleased to know that their respectful, caring, and enthusiastic approach has provided both your mum and your family with comfort and confidence. We'll be sure to share your lovely comments with them-it will mean the world to them to know how much their dedication is appreciated.
We're also grateful that you've found our office team responsive and supportive. Visiting your mum in hospital was something we were happy to do, as we genuinely care about the wellbeing of everyone we support.
Thank you for trusting us with your mum's care. Please don't hesitate to reach out if there's anything more we can do for her or your family.
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Review from Jill C (Friend of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely satisfied with the service provided. We have found Expectation Care to be very responsive to any queries or changes, and any issues have been promptly dealt with. Always friendly and reliable, the carers display genuine care of service user. Care is very personalised. One area we feel
may be improved upon is the handover of information between carers; on occasion, details have not been passed on, and there has at times been a little confusion. This possibly could be avoided by a detailed care plan in the house.
Reply from Richard Boima, Provider at Expectation Care LtdThank you so much for taking the time to share such detailed feedback about our service. We're delighted to hear that you're extremely satisfied with the care provided and that our team has been responsive, friendly, and reliable in supporting your loved one. Knowing that our carers display genuine care and provide personalised support is exactly what we strive for.

We truly appreciate your constructive feedback regarding the handover of information between carers. You're absolutely right that clear communication is essential to providing seamless care, and we take your suggestion seriously. We will review our handover procedures and explore implementing a more detailed care plan in the house to ensure all important information is consistently passed on between carers.

Thank you again for your trust in Expectation Care, and for helping us continue to improve our service. Please don't hesitate to reach out if you have any further suggestions or concerns.
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Review from Bridget B (Cousin of Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Susan has had such kind and thoughtful care from her two live in carers. They have made her life so enjoyable despite her being confined to bed. The care given by the carers attending for personal care has been very good.
Reply from Richard Boima, Provider at Expectation Care LtdThank you so much for your wonderful feedback. We're truly touched to hear that our live-in carers have made such a positive difference in her life and brought her enjoyment during this time.
It's heartening to know that both the live-in carers and the personal care team have provided the kind and thoughtful support Susan deserves. Our carers are dedicated to ensuring comfort, dignity, and quality of life for everyone we support, and your words mean a great deal to them and to us.
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Review from P H (Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time I have used Expectation Care following cataract operations. Again, the carers came on time, were very friendly and did all the household tasks which involved bending over for two weeks.
Reply from Richard Boima, Provider at Expectation Care LtdThank you so much for taking the time to share your positive feedback about Expectation Care. We're delighted to hear that our carers arrived on time and provided the friendly, helpful support you needed during your recovery from cataract surgery.

It means a great to us that you chose to use our services for the second time, and we're pleased we could assist with the household tasks while you were recovering. Your trust in our care is something we truly value.

We wish you continued good health and hope to be of service whenever you need us in the future.
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Review from J E (Wife of Client) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been and still are wonderful. They are reliable and always turn up at or close to their due time. They care well for my husband and will always draw my attention to any change in his condition, however slight. I cannot fault them. They are pleasant to have around and always have a smile.
Reply from Richard Boima, Provider at Expectation Care LtdThank you so much for taking the time to share such wonderful feedback about our care team. It truly means to us to know that our carers are making a positive difference in your husband's care.

We're delighted to hear that our team's reliability, attentiveness, and genuine compassion are shining through in their daily visits. Your feedback about their vigilance in monitoring your husband's condition and their warm, friendly approach reflect exactly the standard of care we strive to provide.

If there is ever anything we can do to further support you and your husband, please don't hesitate to reach out.
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Review from Anne P (Daughter of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Expectation Care carers supported my mum from March until September this year, when sadly she was hospitalised and subsequently passed away. The carers were always totally reliable, kind, friendly and flexible in meeting her needs on a day to day basis. The company provided consistency in that the same
carers came on the same day each week, which meant that mum could get to know them well. When the hospital were initially looking to discharge mum at very short notice, the Care Manager was very supportive and quick to offer a new assessment of mum's needs, and reassured me that extra care to support would be immediately available when she came out. Sadly this was then not needed, but I was extremely grateful to Expectation Care for giving me support at a very stressful and difficult time.
I would thoroughly recommend Expectation Care.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much for taking the time to share your valuable feedback with us. We truly appreciate hearing from our service users or family member, as your insights help us continue to improve and grow as an organisation.

Striving for excellence and exceeding our service users' expectations is not just a goal-it's our top priority and the foundation of everything we do at Expectation Care. We understand that choosing a care provider is one of the most important decisions you and your family can make, and we don't take that responsibility lightly.

At Expectation Care, we are deeply passionate about providing exceptional, personalised care to all of our service users. Every member of our dedicated team comes to work each day with a genuine commitment to making a positive difference in the lives of those we serve. We believe that quality care goes beyond meeting basic needs-it's about dignity, respect, compassion, and building meaningful relationships.
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Review from S G (Son of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good all round, from the friendliness and helpfulness of all the carers to their punctuality and flexibility.
Also very good at updating key contact and helping to sort out minor issues.
The whole family, including my mother, has been more than happy with the standard of care she has received
since Expectation Care began their visits.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much SG for your beautiful kind words. We're deeply touched by your thoughtful message and truly appreciate you taking the time to share such heartfelt feedback with us. The loving spirit of your mum makes it so easy for our team to provide great service. Our staff members often mention how interactions with your mother brighten their day and remind them why they chose this line of work in the first place.Please know that we consider it a privilege to be of assistance to your mother, and we look forward to continuing to provide the level of care and attention that she and the family deserve.
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Review from Janet C (Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from coordinator, who was very flexible when I needed last minute care, and again when I had to change arrangements at the last minute.
The carer who attended me was kind and gentle, but also very thorough, professional and efficient. I would recommend to anyone.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much we take pride in our care for our Service Users. We highly esteem care above profit, hence the name Expectation Care because we always aim to exceed our Service User's expectations.
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Review from Gordon S (Son of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are great with my dad, can’t do enough for him whilst here and are very friendly. They each tailor my dad’s changing needs to suit him, never rushing him, allowing him to try and remain semi-independent in his own home.
The team are very good at covering short-notice changes which is amazing.
Reply from Richard Boima, Provider at Expectation Care LtdThank you so much for your feedback. At Expectation Care, our top priority is striving for excellence and going above and beyond for our service users. We're truly passionate about delivering exceptional care to everyone we serve. Your review means the world to us. If you have any other comments or suggestions, please feel free to reach out anytime at info@expectationcare.co.uk. We're fully committed to making sure all of our service users receive the absolute highest level of care possible. Thanks again for choosing Expectation Care. Richard BoimaProviderinfo@expectationcare.co.uk
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Review from Ann C (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family were very happy with the care provided by Expectation Care. The team came to our home initially and took note of my Dad's care requirements and communicating was easy via their app.
Dad was cared for with kindness and respect and the carers were always friendly to all family members if they
were at home with Dad. The support shown to my Mum was much appreciated. Care visit times were initially agreed and carers were reliable to come at these times. The carers that attended were generally the same team which helped to make everyone feel at ease.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much for your feedback. Striving for excellence and exceeding our service users' expectations is our top priority. At Expectation Care, we are passionate about providing exceptional care to all of our service users. Your review is incredibly valuable to us. If you have any further comments or suggestions, please don't hesitate to reach out to us at info@expectationcare.co.uk. We are committed to ensuring that all of our service users receive the highest level of care possible. Thank you again for choosing Expectation Care.
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Review from Chris C (Daughter-in-law of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say a very big thank you to all of your staff for their excellent care and support whilst looking after my father-in-law. Everyone we encountered was caring, kind, compassionate and professional at a very difficult and stressful time for us all. As a family, we are all so very grateful.
Many thanks once again.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much, we make it our duty to strive for excellence and exceed our service users' expectations. Care is our passion.
Your review is valuable to us. Once again, thank you.
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Review from Anthony M (Client) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been treated well and have my praise and thanks to say to everyone who has helped me. I felt, at first, so scared, but things have gotten better and I can only say thank you to all.
Reply from Richard Boima, Provider at Expectation Care LtdThank you, it was our pleasure working with you. You are definitely a bundle of joy to work with.
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Review from Frances V (Client) assisted by family/friend published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been disabled all my life and have been through several care agencies but Expectation Care have exceeded my expectation of care service. The staff are professional, very friendly, and respectful to me. Their support for me goes beyond our contract. I deeply appreciate them. They make my life a
lot easier.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much, you make our job easier. We always look forward to seeing and supporting you. It is our pleasure to support you with your care needs.
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Review from S A (Daughter of Client) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Expectation Care for the last 3 months, we as a family are extremely pleased with the care Mum is receiving. They are always on time, professional, and caring and inform us if there is any problem. All over fantastic care.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much. Our private policy is to put service above profit and with this in mind, we aim to exceed our Service Users' expectations.
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Review from N W (Wife of Client) published on 19 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my husband's care since the Expectation Care team started 4 weeks ago. As my husband has Alzheimer's they always explain to him what care they are giving him with each visit in a polite and friendly way. They keep to the time schedule and have been flexible recently when a new
bed arrived. Their help is much appreciated by myself and my family.
Reply from Richard Boima, Provider at Expectation Care LtdThank you very much for such a kind review. Our aim is to exceed expectations. Your husband is such a lovely man who always brings joy and laughter to the carer before, during, and after care. Regards.
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Review from Ann T (Wife of Client) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Flexible care with kindness.
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Review from J C (Client) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son, a carer, and a carer from the company, for my dignity, work well together. When my son is unavailable, I have two carers from the company. To have carers who enjoy their job, are cheerful, chatty and are caring is great. Management who want to listen to you, perfect support.
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Review from Emily B (Daughter of Client) published on 19 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two years on, Expectation Care continues to meet and exceed our expectations. We have seen the quality of care continue to increase as the staff display high levels of experience and professionalism. Over time, we have seen new routines and management strategies successfully evolve, which makes everything
feel efficient and stress-free from a client perspective. The company always strives for consistency, and the client's comfort is always a top priority - every day Dad is met with a familiar face, or a formal introduction and full induction are always given to any new member of staff working with him. The carers continue to be warm, patient and compassionate, treating us all like family. We know it is not an easy job, and everyone has their challenges, but they still strive to put us first. The management team are always there for us too. We cannot thank the whole team enough for their hard work and devotion. May God richly bless and reward them for all they do.
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Review from George S (Husband of Client) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care and attention given to my wife. Carers were a group of cheerful ladies and my wife and they got on well together.
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Review from Paul D (Son of Client) published on 25 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
With the caveat that I have had no previous experience of care, these are the first carers that we found for my father. Since then we have not been disappointed in any way with the care that has been provided and have never felt any need to look elsewhere.
Cost of care was an important factor and I
still think that their rates are very competitive. We certainly have not felt short-changed for the service that we get.
Staff are attentive, reliable and managers responded to any of our queries that have always been answered in a positive way.
They have also, been pro-active with occasional issues, offering solutions to problems before I was aware of them.
Above all, although the care is for my father, both my father and my mother feel comfortable with this care company and I believe they look forward to their visits. I am very pleased with our choice of care provider.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Expectation Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Expectation Care Ltd is calculated as follows: ( (58 Excellents x 5) + (1 Goods x 4) ) ÷ 59 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Expectation Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Expectation Care Ltd

What Type of Services does Expectation Care Ltd offer?

Expectation Care Ltd offers Home Care.

How many Carers does Expectation Care Ltd employ?

Expectation Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Expectation Care Ltd to verify any information. View our terms and conditions. Expectation Care Ltd has an Enhanced Service - more info.