Right at Home (High Wycombe & District) has a Review Score of 9.9 (9.871) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home (High Wycombe & District) has 47 reviews.
Review from Aran R (Daughter of Client) published on 22 May 2025
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Review from Carol M (Partner of Client) published on 1 April 2025
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Reply from Danny OReilly, General Manager at Right at Home (High Wycombe & District)
Thank you very much for taking the time to leave these comments, we know his spirits were lifted by the visits from our team. It is also crucial to us that family members can relax somewhat knowing their loved one is in safe hands. It was a pleasure to support him at home for over a year.
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Review from T F (Son of Client) published on 10 January 2025
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Review from Keith O (Son of Client) published on 4 September 2024
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Dear Keith, it was a delight to support your mother for nearly a year. One of her regular carers referred to your mum as her “ ray of sunshine”. We are so pleased to have been able to make a difference. Thank you for your words.
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Review from Tim B (Client) published on 22 August 2024
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Dear Tim, we are delighted the service you receive is worthy of a 5-star review. Thank you. We are a premium care provider, and whilst we are not the cheapest nor the most expensive provider almost every client review we have received has graded Value for Money as either 5/5 or 4/5. Consistency and continuity in Caregivers is paramount to us because it is important to our clients, however none of our team works 7 days a week or at 7am and 9pm on the same day, they are also occasionally unwell or on holiday so inevitably you will see more than one face. Most importantly though it is brilliant news that your improved strength has facilitated a reduction in the support you required from our team. Thank you for taking the time to leave your review.
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Review from Gail R (Daughter of Client) published on 13 August 2024
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Review from Lynne R (Daughter of Client) published on 13 August 2024
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Review from Sally M (Daughter of Client) published on 13 August 2024
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Review from Jennifer W (Wife of Client) published on 7 August 2024
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Reply from Sam Wright, Managing Director at Right at Home (High Wycombe & District)
Thank you for such a lovely review Jenny. It truly was a privilege to work alongside you to best meet the care needs of your husband. We feel that we have lost a member of our Right at Home family now that we no longer get to work with you. We wish you all the very best Jenny and do stay in touch with us.
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Review from Gillian Y (Daughter of Client) published on 7 August 2024
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Reply from Sam Wright, Managing Director at Right at Home (High Wycombe & District)
Thank you for your kind words Gillian and for taking the time to submit a review of our services. Whilst we only got the opportunity to provide short-term support for your mam, we are honoured to hear that it made such a difference to Mam and such a comfort to you too. We will share your lovely feedback with the team. Thank you.
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Review from Shirley H (Mother of Client) published on 5 February 2024
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
It is wonderful to learn that the work of our care team in supporting your son has been of the desired standard. We have become very familiar with his passion for Arsenal football club and all things Lifeboat related. I am told he was delighted with the Lifeboat fridge magnet that one of the care team bought him during her holiday to the coast. Thank you for your review of our care services, this will undoubtedly be useful to other families.
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Review from Pamela H (Client) published on 16 January 2024
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
It has been our pleasure to support you post-operatively and we are honoured to have played a part in getting you back to full independence swiftly. I know that you are once again using our care services as you recover from your second hip replacement. I am sure it will not be too much longer before one of our team bumps into you again in the supermarket as you regain your pre-operation independence, once more. Thank you for taking the time to review the care and support we have provided.
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Review from Steve F (Son of Client) published on 1 March 2023
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Dear Steve, it has been a pleasure to care for your mother and support her wider family over the last 18 months. We know how much she enjoyed her garden and in particular the very unusually marked pigeons that would flock to her bird feeder day after day which she took great pleasure observing from her lounge. Your very kind words on the support we delivered to your mother will be fed back to all of the team that cared for her. Thank you.
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Review from John B (Son of Client) published on 10 January 2023
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Dear John, it has been a delight to visit your parent's home over the last 3 years, initially to support your stepmother and more recently to focus solely on your father. The care team regularly reported back on his impeccable politeness and great humour. It is fantastic to know that both our caregivers and office team have been able to offer your family the desired level of service.
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Review from Ann S (Daughter-in-law of Client) published on 4 January 2023
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Thank you for these kind words. Whilst we are obviously very pleased that the service your family received from Right at Home met your needs, we are even more pleased to learn that your mother-in-law is getting fully involved in day-to-day life at her new care home. Hopefully, she is still able to get her very own copy of the weekly TV guide that she used to look forward to our care team collecting for her.
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Review from Alan H (Son of Client) published on 14 July 2022
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
It is so pleasing to read that our care team was able to have a positive impact on your mother’s day-to-day life. As I type, (the lady you first met) is recounting stories of your mother’s superb sense of humour and her steadfast determination to live independently, all be it with a little support. I have also been told of the beautiful, knitted dolls she used to make and adorned her house which you and your family will no doubt now cherish. Thank you for your kind words. They will be shared with the wider team.
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Review from Gillian S (Wife of Client) published on 23 April 2022
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Thank you so much for your kind words. We have been visiting your home for several years now and it was my belief that the care team and office team have built a good relationship with you and your husband, which your generous words seem to support. I am really pleased that our services currently meet all of your needs.
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Review from Robin S (Nephew of Client) published on 28 March 2022
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
Dear Robin, thank you for proving us with the opportunity to support your aunt to continue living at home well into her 90s. Both she and (Polly) the cat will be missed by the care team. Everyone in our office was also aware of how fond she was of cats, and I hear she was delighted with the cat print apron the team got her. I do hope that we have been able to reduce the anguish you and your family could have felt having a frail relative living alone some distance from you. I am really pleased that our services have lived up to the reports you read prior to engaging with us. Thank you, Robin.
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Review from Robert R (Son of Client) published on 4 February 2022
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
We have very much enjoyed looking after your mother. It is inspiring that she has remained so chatty and sociable well into her 90s. I know many of our team will miss painting her nails and enjoying her flowers and garden with her. We hope that she quickly makes friends in her new surroundings and there is also a garden for her to relax in, weather permitting. Thank you for this kind and generous review of our services.
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Review from E H (Son of Client) published on 25 January 2022
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Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)
I am sincerely pleased that you feel our Care Team was able to support your father positively in so many aspects of his life. It is apt that you mention his love of music as I recently overheard two of our team talking fondly of the delightful footage we have of him playing the Ukulele for one of his Caregivers. I believe that those Caregivers who were lucky enough to regularly visit your father at home will never forget him. Thank you very much for these generous words.
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The Review Score of 9.9 (9.871) out of 10 for Right at Home (High Wycombe & District) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Right at Home (High Wycombe & District) is calculated as follows: ( (61 Excellents x 5) + (9 Goods x 4) ) ÷ 70 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (High Wycombe & District) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 May 2019
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