Right at Home (High Wycombe & District)

We initially contacted Right at Home when my mum-in-law was to be discharged from hospital. They acted promptly and efficiently, visiting her in hospital and then her home, to make sure all necessary needs could be covered. When she was discharged, carers came to assist her, always with efficiency and dignity. They always arrived on time and stayed for the specified time allocated, nothing was ever refused, if they were asked. Carers were always quick to respond if they felt the family needed to know anything, by reporting back to the office and we were contacted. Everything was done in a very satisfactory way - we couldn't fault them. They continued to visit daily, usually twice a day, but sometimes three times for nearly three years, even through the difficult Covid times, keeping her safe when even family couldn't see her. In September this year, it was decided for Mum-in-law to reluctantly leave her home to move to a care home. They supported us with this and we are very grateful to them.

They would also contact me if they felt that there was a problem or something that bothered them. On one occasion the lady carer visiting arrived to find that Mum had fallen. She happily stayed behind with me until an ambulance arrived. I recommend them.

We contacted Right at Home in July 2020 having read excellent reports at the standard of their care. We needed Care for our 94-year-old aunt who wanted to stay at home and live with her cat (Polly). Immediately Right at Home came up with a Care Plan to provide four visits a day starting with getting my aunt washed dressed and breakfast, a lunchtime visit and provide lunch, a teatime visit and an evening visit to put my aunt to bed and ensure her safety. My aunt was also a diabetic and they paid careful attention to her diet needs. Their care was consistent and meticulous care was given during the pandemic. They did her weekly shop and took such an interest that some of the carers cooked her favourite dishes, froze some of these dishes for everyday use and met her every need. My aunt thrived on their care and looked forward to their visits. For us, as relatives who lived a distance away, this was a great consolation.

Would recommend to anyone who needs home care.

We couldn't have chosen a better company than Right at Home. They were easily approachable, fully involved in making my father's life in his flat as comfortable as possible, engaging with him and his family every step of the way, motivating him to pursue a social life, and making sure he was enjoying a nutritious diet. During such difficult times, with the pandemic, they took every precaution to protect him from infection, and their visits were crucial to his mental wellbeing. The carers showed they truly enjoyed his company by singing and playing his favourite music and chatting with him about his long and eventful life. Several staff members of Right at Home visited him when he spent his last few weeks of life in a care home and they also attended his funeral. We will never forget the kindness they showed.

Right from the start the level of care he received was brilliant and he felt very safe with them and they always showed much kindness towards him and met all of his needs. As a family we appreciated all their efforts in such difficult times .

We were recommended to Right at Home by our previous care provider who, sadly, went out of business. Right at Home were great from the start, appreciating our needs and requirements. The carers were lovely, always arriving at the agreed time and always courteous, friendly and helpful. Although Mum has now moved into a care home, we would certainly recommend Right at Home, a great, all-round care provider.

There are some lovely people out there and we found them.

My 96 year old father lives alone in his own home - his circumstances deteriorated dramatically following a family bereavement and Right at Home High Wycombe stepped in to provide extraordinary service over and above anything I might have expected or even hoped for. From contacting BT to resolve a faulty landline to contacting the hospital about covid, to providing extra, last minute visits; they were on the ball from the getgo. Staff are always courteous, helpful and genuinely care for my father and he gains hugely from their professional, friendly and supportive approach. Nothing is too much trouble, day or night and the team have supported me through this challenging time simply because they are who they are - simply wonderful.

Right at Home have been supporting my father for over a year now, and I have been so impressed with individual carers and with the organisation. Carers and office staff are always very professional and friendly and have gone above and beyond to support in a crisis.

Right at Home was a godsend for our parents’ final years. We were all living far away, and it is thanks to Right at Home that our parents were able to live in their house until the very end of their lives. The carers’ visits provided such welcome company for them, and a valuable connection with the world outside. At each stage, we were able to adapt the kind of care to the changing circumstances, with a live-in carer during what proved to be the last few months for both of them. Most importantly, we knew that the carers’ hearts were in their work, and that made all the difference.

Unfailingly, they were always there for us on the end of the phone or in person, providing reassurance, support and practical help, and in the pandemic, their professionalism, care and kindness never wavered. We are truly grateful.

My father was diagnosed with Alzheimer's in August 2016. Initially, I took on the role of his carer, but in mid-2018 I felt I needed additional support. I, therefore, contacted Right At Home High Wycombe, and in August 2018 they commenced assisting me in caring for my Father. From the initial contact, and ongoing, the support I have received has been fantastic. As Dad's illness has worsened we have adjusted the level of care according to his needs. This has always been done in a timely and professional manner. There has never been an instance when the CareGiver has not arrived when due. My Father thoroughly enjoys the visits from the CareGivers, and I am more than happy with the care they provide on a daily basis. Any concerns the CareGivers have are brought to my attention immediately. Overall I am delighted with the service Right at Home High Wycombe provide to my Father. I have had no hesitation in recommending them in the past and will continue to do so.

We can’t thank Right At Home enough, for all they have done, both for Mum and us as a family; we could not manage without them!

The care is exemplary and the co-ordination is best in class. This is a very personal, yet professional service, a different balancing act for any business, but one essential when dealing with loved ones.

We started using Right at Home to assist my Mum who had mobility issues and who was also caring for my Dad who had Alzheimer's. Eventually, as Mum's health worsened we gradually built up the need for more care, mainly for Dad who became totally reliant to do everything. Mum looked forward to the girls visiting albeit for short visits. As Dad wasn't good with communicating and making conversation, Mum loved to chat with the girls and enjoyed their company. When Mum passed away suddenly in May last year, Right at Home really helped and supported us and quickly took on the role of care for my Dad at least 4 times during a day. I and my sister have built up relationships with the girls who cared so well for our parents that it has been like an extended family. It has been a great weight off our minds to put our trust in such caring and compassionate people. Sadly we lost our Dad in January of this year but would highly recommend Right at Home.

Right at Home have been absolutely brilliant in initially providing care and companionship for my mum, and then continuing that care for my dad when mum passed away. Dad has now sadly passed too but I can’t begin to express my gratitude to the dedicated care and support they gave to dad. He suffered from Alzheimer’s and it’s been heartbreaking to witness this awful disease rob us of our lovely dad. The carers from Right at Home, one in particular, have been amazing and we’ve felt confident in the knowledge that dad has been cared for to the highest possible standard when we’ve not been with him. Nothing was ever too much trouble and Right at Home was always able to accommodate any extra hours we needed at short notice. Since mum passed, between us and the carers we’ve done our utmost to keep dad in the comfort and security of his own home and that’s where he stayed bar a short hospital stay where he sadly passed away. We can’t recommend Right at Home highly enough.

Mum loved the company and as her needs changed, everything possible was done to accommodate this and give the additional support we requested - basically, nothing was too much trouble. I'd also highlight the compassion and kindness shown not only to Mum but her wider family. I would not hesitate to recommend Right at Home High Wycombe to anyone in the same situation looking for care for a relative at home.

And I am very grateful to the team for helping us honour her wish.

We have been using Right at Home for about nine months and from the outset have been impressed and reassured by the professional approach of all the staff (carers and admin). Any concerns are brought to our attention immediately and they have been proactive in contacting other professionals on our behalf when the need has arisen. The carers arrive on time and their detailed daily reports are very helpful to us. All the staff we have encountered seem extremely pleasant and nothing is too much trouble. We have had no hesitation in recommending them to others.