Better at Home

Finally Better at Home works seamlessly with Social Services.

Carers competent and kind. Punctuality pretty good considering.

If it was not for the care, kindness and proffesionalism of the 'Better at home' team my mum would not have been able to stay in her home. They really are fantastic and I cannot thank them enough!

The manager is a registered nurse and her skills in managing the team plus ensuring good communication between our family and her care team has been excellent, even whilst dealing with complex issues for my Mum. We are very grateful to the carers and to the whole team at Better at home Care

I am very happy with the care I receive. The carer is very kind, patient & respectful. She always treats me with dignity & we have a good giggle together. She helps me feel safe & comfortable, she cooks me good food. I am grateful for the help & support I receive & I am pleased for the service provided, which means a great deal to me.

Mum's carers are excellent and treat her as a respected member of their extended families. She looks forward to their visits and often tells me how they'll make time 'just' to sit and chat. They have enabled her to stay in her own home for far longer than we envisaged.

Mum has unfortunately since passed away, but I would like to thank Fay and all the carers that helped Mum for their kindness, hard work and devotion to the job.

My mum has carers visit her twice a day, they are fantastic carers who do not just look after her but give a amazing cpmp ay and become good friend. They know exactly how to look after her, they make her laugh when she is down and upset and also look after her day to day tasks. 10/10 for them all.

We used Better at Home for my father a few years earlier, so we knew exactly who to go to when care was required for my mother. She consistently had the same four carers during the last six months and they were all polite, helpful and kind. They helped with some chores around the house and tried to keep my mother occupied with activities. Whenever we required a change to the hours of care, the Management were helpful in establishing exactly what we needed. I would not hesitate to recommend them to other clients.

We are relatively new to Better at Home but are experience has been entirely satisfactory. The lady carers who have provided the care to my wife have been friendly and very helpful . They assist my wife to get out of bed, washed and dressed which has been a great help. They are very willing to offer additional help with making the bed, changing sheets etc. We would be happy to recommend them

Thank you again for all your help and support.

I was pleased with the service we had in the evening. Very polite & efficient carers. I was not so pleased with service my husband received in the mornings though. Carer did not come till 11am, not good as my husband has a catheter & the night bag which needed to be empty earlier in the morning as it could cause an infection.

Thank you to all of you.

My mother has Alzheimer's so has 4 visits/day for personal care. My father also cares for my mother, but he has bipolar disorder and my mother can be challenging so the carers check that he's okay. Generally, the care has been excellent and we would not be without it. My father has a very good relationship with two of the carers - we have mentioned that they cope well with my mother. I think that has resulted in them being assigned to her, wherever possible. My parents are well looked after - the house is clean and they both appear in good spirits when I visit. There have been one or two issues my father has reported - carers smoking, a glass of water thrown on my mother, carers being a bit heavy-handed, coming too late in the morning (leaving mum for 15 hours in a wet bed). The agency did their best to sort the issue out quickly. Nothing can be perfect - my mother can be extremely challenging - we appreciate the effort made to make her and my father's care as good as it can be.

I can't thank Better at Home enough for all their input and encouragement for Mum.

Mum seems to get on with them very well and we are very happy with the way things are.

Happily Mum got her diagnosis and started to respond to the medication prescribed for her and little by little as she became stronger, the support from Better at Home was no longer required. I would highly recommend the diligence and professional care provided by the tight-knit team and the extended support given to the family as well. Thank you all!

I'm very happy to recommend all the caring staff my mum has come into contact with.

I am really pleased to have a good connection with one of the carers who personally keeps me informed which really helps us be on top of appointments and treatment needed.

I look forward to the whole team's continued support and care for my beloved parents.