My Homecare Bristol

9 The Courtyard Unit, North Court Woodlands, Bradley Stoke, Bristol BS32 4NQ
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9.7 22 Reviews
  • My Homecare Bristol, Bristol
My Homecare Bristol provides skilled care workers to support personal care needs, domestic assistance, and wider support services within the person’s home, helping to maintain independence and quality of life. Whether it is short half-hour visits once or twice a week, or more regular support with two, three, four, or five daily visits, the team can adapt to each individual’s needs. For people requiring more complex care and support, two carers will work together to provide safe, compassionate, and reliable assistance.

They also offer a full live-in care service, giving people a realistic and affordable alternative to residential care. An experienced carer can live with the person either on a short-term respite basis or as a long-term arrangement, with additional support from a second live-in carer if required.

Their services cover a wide range of needs, including support for individuals with learning disabilities, mental health conditions, dementia, and other complex care requirements. They also provide care within supported living settings, ensuring that people receive the right balance of independence and professional support in a safe, comfortable environment.

All care needs are thoroughly assessed by the experienced manager, with a personalised support plan focused on helping each client live comfortably and confidently while being supported in any aspect of daily living they may find challenging.

As a nationwide provider, My Homecare has helped many vulnerable people, from adults recovering from illness or surgery, to those living with long-term conditions such as dementia, learning disabilities, or mental health challenges. Their commitment is always to deliver high-quality, compassionate care that empowers people to live as independently and fully as possible.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £12.50 – £28
  • Weekly Live-in Care Fees: £1250 – £2000

Please note more than half of our hourly rate goes to carers, majority of our carers are contracted so they get paid every month fixed rates plus any overtime. We also provide .45p per mile as mileage provide annual leave and pensions and other benefits including fortnight £50 lucky draws etc.


Share of our hourly rates goes to administrative charges and other expenses.

These prices are only a guideline, please contact My Homecare Bristol to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Debra Jones (Manager)

My Homecare Bristol Reviews (22)

9.7

My Homecare Bristol has a Review Score of 9.7 (9.686) out of 10, based on 15 reviews in the last 2 years.
Over all time My Homecare Bristol has 22 reviews.

Overall Experience
  • 14
  • 7
  • 1
  • 0
  • 0
Date Published
  • 22
  • 7
  • 9
  • 15
  • 7
Reviewer Connection to My Homecare Bristol
  • 10
  • 4
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Total of 22, showing 1-20
Review from Lois L (Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My support worker always asks me what I think needs doing and where things go so I don't lose them which was a problem with previous service providers. My only complaint is that the time of support seem to change very frequently meaning its difficult to plan other things around this including gp/hospital
appointments and social activities.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thank you for your feedback. I'm really glad to hear that your support worker takes the time to ask what you feel needs doing and where things should go - especially since that's been an issue with other providers before.I completely understand your concern about the frequent changes in support times. This can make it difficult to plan appointments and social activities, and I appreciate you highlighting this. I'll make sure this is reviewed so that we can look at how to provide you with more consistency and reliability in scheduling.Thank you again for sharing your experience - it really helps us improve.

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Review from J H (Daughter of Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at MyHomeCare went above and beyond last week helping my father. I am ever so grateful for their support. It gives me peace of mind knowing he has care appointments. The team assist with a variety of tasks and have been very responsive to additional requests or any feedback. Thank you so much
to the whole team.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Dear JHThank you so much for your kind words. We're delighted to hear that our team has been able to support your father and give you peace of mind. It means a lot to us to know that the care and responsiveness of our staff are making a positive difference.We'll be sure to share your message with the whole team-they will really appreciate it. Thank you again for your trust in MyHomeCare.Warm regards,The MyHomeCare Team

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Review from S G (Daughter of Client) published on 12 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
We note that there is not always a good fit of carer to Mum. They do not have much conversation or any commonalities to discuss.
Some can be very task driven and when making lunch or dinner chose quickest and easiest options.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thank you for taking the time to share your honest feedback. We are sorry to hear that the match between some carers and your mum hasnt always been ideal. Building rapport and having meaningful conversation is an important part of the care we aim to provide, alongside meeting practical needs.We will review the current care arrangements and do our best to match your mum with carers who share more common interests and can engage in conversation she enjoys. Well also remind our team about the importance of offering varied and enjoyable meal options, rather than always taking the quickest route.Your feedback helps us improve the quality of care we provide, and we truly appreciate you bringing this to our attention. If youd like to discuss any specific concerns or preferences in more detail, please do reach out to us directly so we can work together on a better experience for your mum.

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Review from J H (Daughter-in-law of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with a care being given to our mother. The only reason we have not given a perfect score is, that some carers are stronger with her than others. Mum has a tendency to say no to everything and just sit in her chair. Some carers 'persuade' her to help and keep active, which is what we
want. ...but all your carers are lovely and no complaints.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thank you for your kind words, very glad to hear we are able to provide the best possible support.

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Review from K H (Client) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have care, domestic, and shopping calls all at best times of day for me. Good staff, especially two of them. The girls are friendly and helpful. They take pride in what they do Some days, I do feel I could do with a little longer, but it does meet my needs.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Many thanks for your kind words , its been a while since we started the journey ,very glad to be of help.

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Review from Kiera B (Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very consistent hours and always open to potentially changing them. Flexible and able to do any particular tasks that need to be done, helpful since there are many disabilities that require being accounted for.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thank you for your kind feedback. At My Homecare Bristol, we are committed to providing reliable and flexible support to meet each client's unique needs. It's encouraging to know that our consistency and adaptability have made a positive difference - especially when it comes to accommodating a range of disabilities. We truly value your trust in our service and are always here to help in any way we can.

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Review from Samantha R (Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been & happy professionally one I enjoy a full life making new friends & experiences , art , exercise walks . I'm always safe & well fed My world is a happy place .the carers arrive promptly & are clean tidy. Always eager for the day ahead of them. The tasks I ask of them are always
done to a high standard, they have a command of my complex needs. It's wonderful to spend time with them , I look forward to seeing them.
Reply from Ash Majaladi, Registred INdividual at My Homecare Bristol

Thank you so much for sharing your experience - your words truly mean a lot. It's heartwarming to hear that you're living a full and happy life, surrounded by meaningful friendships, creative pursuits, and good health. We're especially glad to know that our carers are meeting your needs with such dedication, professionalism, and kindness.Your feedback is a beautiful reminder of why we do what we do. Knowing that you feel safe, well-supported, and genuinely enjoy the time spent with your care team is the highest reward we could ask for.We look forward to continuing to support you and being part of your joyful and fulfilling journey.

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Review from Michael John K (Husband of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company have been providing care for my wife over a period of several months. Their service has been exceptional. Not only have they been reliable and meticulous in the basic care requirements, but they have brought kindness and laughter into what has been a worrying time in our lives. I highly
commend them.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thanks. We try our level best to keep up our standards given the challenges we face. I thank you for taking the time to share your views this will certainly cheer up and motivate our hardworking staff.

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Review from Caroline B (Daughter of Client) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who have been looking after my dad have been wonderful.
My dad said they were all kind and really looked after him.
These carers are a credit.
Thank you for everything they did for Dad.
Staff at the end of the phone and via email have always been lovely, professional, friendly and helpful.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Thank you very much for your valuable feedback. This means a lot to us.

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Review from Elizabeth C (Daughter of Client) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers always arrive on time, and stay for the full hour. They have not missed any appointments. They regularly take my dad for walks, which is good for his physical health. They regularly clean the kitchen, bathroom and hoover all his flat. They regularly help him with his lunch, often soup, which
is very helpful. They often check that he has taken his medication, which is important. My dad is happy and gets on well with them, which is very pleasing. Overall, the family are very happy with the service which is vital for my dad's well-being. Many thanks for the service!
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Review from Valerie R (Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory overall.
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Review from Beryl C (Client) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The young lady was very pleasant. She just wanted to make sure I was satisfied with their service, which I am. The carers are always cheerful and caring and will do any task I ask them to.
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Review from Mandy S (Client) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All care is excellent, appreciate the care and personal touch. I want to thank the staff for making me feel really cared for. Everyone has their personal gifts, theirs is care and support. I want to thank everyone for making me feel comfortable in my own home. Personal care is especially hard to accept
but everyone is helpful and kind. Thanks to the office staff for their care and support.
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Review from Yanna M (Client) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far in my care journey, I have experienced amazing compassion and empathy. I have loved building relationships with my carers and feeling more independent in the community. I had been very nervous when I first started as I’m only 28 but they treat me like a normal person. We have long chats over
cups of tea and crochet when it’s raining and continue to build my confidence when out. Personal care has been made so much easier and I no longer feel embarrassed about my disability and instead feel encouraged and enabled through these relationships. I am very grateful for Myhomecare.
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Review from G B (Son of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care provider, my dad is disabled and needs lots of support in the mornings. My Homecare provided supportive, compassionate care. Excellent timekeepers. Great communication from the management team. As a family, we have peace of mind that our dad is getting the right support and care. Highly
recommend.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

Greg, thanks for taking the time, this will mean a lot to our care angels who give their best.

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Review from M M (Wife of Client) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has had excellent treatment from My Homecare Bristol. The staff are always very pleasant.
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Review from A C (Wife of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big help from two carers!
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Review from T E (Wife of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the carers to be kind and careful with the client. They have maintained a respect for him at all times and treated him with concern for his well-being at all times. They are all conscious of the client's safety. As the client is very hard of hearing, I have observed the carers are all
very patient.
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Review from J M (Client) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have given me much support and care. I am truly grateful to them. They are very kind and helpful, happy and cheerful.
Reply from Ashish Majaladi, Registred INdividual at My Homecare Bristol

I am so glad that our support is meeting your standards. This means a lot to our hardworking care professionals.

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Review from Robert G (Son of Client) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with My Homecare and the service they provided to give care for my mother in our home. Mum's mobility and dementia had gotten worse, the carers were all helpful and understanding and kept calm at all times. The care manager is thorough at doing her job and also helpful and understanding.
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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for My Homecare Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for My Homecare Bristol is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 86 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Bristol is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Debra Jones

Job Title: Care Director/Registered Manager Joined: 2021

With years of experience in various aspects of care, Deb has been instrumental in overseeing all aspects of care. Since taking up the role as Care manager, Deb has promoted a culture of compassionate care, starting from personalised care plans to specialist training for staff ensuring person-centred care.


As a manager, Deb is truly motivated to provide exceptional care with positive outcomes.

Frequently Asked Questions about My Homecare Bristol

What Type of Services does My Homecare Bristol offer?

My Homecare Bristol offers Home Care.

How many Carers does My Homecare Bristol employ?

My Homecare Bristol employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Bristol to verify any information. View our terms and conditions. My Homecare Bristol has an Enhanced Service - more info.