Review from Gail N (Daughter of Client) published on 17 July 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My family would like to say thank you for the care and support you have given my dad in the short time we have known you: unfortunately, he was taken into hospital. All your staff have been trained to a high standard for they are genuinely impressive showing their patience, energy and support! He said
it meant a lot to him and could ask for anything without feeling uneasy! Carers you should be proud and wishes only the best for you all. At the moment he’s in respite for a few weeks and hopefully on returning home he gets to see you again, he calls you little angels.
A professional agency and would definitely recommend your service! We hope we will see you all again soon. Keep up the good work, take care, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
6 Feb 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about My Homecare Cheshire
What Type of Services does My Homecare Cheshire offer?
My Homecare Cheshire offers Home Care.
How many Carers does My Homecare Cheshire employ?
My Homecare Cheshire employs 32 carers.
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