Care Provided by Pineshield Health and Social Care Services
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Contact Pineshield Health and Social Care Services to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
Good to Know
Owner
- Pineshield Management Ltd
- Private Owned
Person in charge
- Jayne Holloway (Managing Director)
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Pineshield Health and Social Care Services Reviews (3)
8.0
Pineshield Health and Social Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Pineshield Health and Social Care Services has 3 reviews.
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Overall Experience
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Review from Cynthia B (Sister of Client) published on 4 March 2026 Submitted via Website•
Overall Experience
My brother has received care from Pineshield Care Co. for the last 16 months now and my opinion and his hasn't changed since the beginning. They have provided excellent care really interacting with him and above all having the patience to listen to him as he is unable to speak and making him smile....
My brother has received care from Pineshield Care Co. for the last 16 months now and my opinion and his hasn't changed since the beginning. They have provided excellent care really interacting with him and above all having the patience to listen to him as he is unable to speak and making him smile. Ara does his cleaning to an excellent standard and what a difference when I walk into his home now compared to his previous cleaners. The office staff are so lovely and nothing is too much trouble, they arrange a regular phone check and home visit to ensure he is happy with his care which I feel is vital. Thank you all for the care you all show.
Review from G J (Son of Client) published on 14 December 2021 Submitted via Website•
Overall Experience
Pineshield I believe tries hard, but does fall down.
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
b) Late arrivals conflict with my respite...
Pineshield I believe tries hard, but does fall down.
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
b) Late arrivals conflict with my respite time!
c) Means I go to bed too late!
d) Pineshield has had great difficulties with carers off work sick. They are poor in handling such events. Overloading Pineshield with extra service users from social services due to other care providers failing would make Pineshield care service crumble if someone goes off sick.
e) Many times carers come late by 15 minutes. This 25-minute rule is for one of the incidents and not everyday rota planning!
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
b) Late arrivals conflict with my respite time!
c) Means I go to bed too late!
d) Pineshield has had great difficulties with carers off work sick. They are poor in handling such events. Overloading Pineshield with extra service users from social services due to other care providers failing would make Pineshield care service crumble if someone goes off sick.
e) Many times carers come late by 15 minutes. This 25-minute rule is for one of the incidents and not everyday rota planning!
f) Pineshield has phoned me to say their carers have been delayed due to the previous appointment where in truth an extra service user was inserted into the schedule, rendering the 30 min late rule phone call absurd. These rules only work with honesty!
↩Reply from Dean Morgan, Workforce Capability Manager at Pineshield Health and Social Care Services
Thanks for your review. We acknowledge that sector-wide challenges are impacting on our service and we work to ensure that changes/impact to rotas are communicated quickly and accurately. We appreciate your patience and thank you for your ratings with regards to standard of service, our care and...
Thanks for your review. We acknowledge that sector-wide challenges are impacting on our service and we work to ensure that changes/impact to rotas are communicated quickly and accurately. We appreciate your patience and thank you for your ratings with regards to standard of service, our care and support, and our dedicated staff team.We reassure you that as much as we’d love to be able to support failing services, the safety of our staff and those we support is paramount. The truth is that we have to turn work away to maintain a safe and quality service. There will always be changes required where staff sickness is concerned, and we’re sure you can appreciate that it is a particularly difficult time for sickness on a global scale, not least considering the time of year.
Re: your last comment, this is not the case. This misinformation should not have been circulated and we apologise. We will be holding an internal investigation. If ever you have concerns, please contact us immediately.
Review from Sophie T (Daughter of Client) published on 3 December 2021 Submitted via Website•
Overall Experience
Pineshield has been providing care for my mother for four months now and have been just wonderful.
My mother receives multiple calls per day due to a chronic lung condition, and also due to her failing eyesight and hearing. The calls require the carers to not only help prepare lunch and help with...
Pineshield has been providing care for my mother for four months now and have been just wonderful.
My mother receives multiple calls per day due to a chronic lung condition, and also due to her failing eyesight and hearing. The calls require the carers to not only help prepare lunch and help with mum's personal care but they also help to deliver six nebulisers a day, which is no mean feat!
My mother receives multiple calls per day due to a chronic lung condition, and also due to her failing eyesight and hearing. The calls require the carers to not only help prepare lunch and help with mum's personal care but they also help to deliver six nebulisers a day, which is no mean feat!
All of the carers have been brilliant. They are caring, kind, sympathetic, professional and have really put my mum's anxiety at ease over her punishing nebuliser routine. Mum loves the social interaction with the girls as she had been feeling very lonely and mum also gets the support and reassurance she needs. I can’t recommend Pineshield enough and don’t know what we would have done without them.
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Frequently Asked Questions about Pineshield Health and Social Care Services
How many Carers does Pineshield Health and Social Care Services employ?
Pineshield Health and Social Care Services employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pineshield Health and Social Care Services to verify any information. View our terms and conditions. Pineshield Health and Social Care Services has a Basic Service -what a Basic Service includes.