Pineshield Health and Social Care Services
Suite B, Sherborne House, Sherborne Avenue, Rear of 378 Cyncoed Road, Cyncoed, Cardiff CF23 6SA
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Care Provided by Pineshield Health and Social Care Services
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
Good to Know
Owner
- Pineshield Management Ltd
- Private Owned
Person in charge
- Jayne Holloway (Managing Director)
Pineshield Health and Social Care Services Reviews (3)
Pineshield Health and Social Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Pineshield Health and Social Care Services has 3 reviews.
My brother has received care from Pineshield Care Co. for the last 16 months now and my opinion and his hasn't changed since the beginning. They have provided excellent care really interacting with him and above all having the patience to listen to him as he is unable to speak and making him smile. Ara does his cleaning to an excellent standard and what a difference when I walk into his home now compared to his previous cleaners. The office staff are so lovely and nothing is too much trouble, they arrange a regular phone check and home visit to ensure he is happy with his care which I feel is vital. Thank you all for the care you all show.
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
b) Late arrivals conflict with my respite time!
c) Means I go to bed too late!
d) Pineshield has had great difficulties with carers off work sick. They are poor in handling such events. Overloading Pineshield with extra service users from social services due to other care providers failing would make Pineshield care service crumble if someone goes off sick.
e) Many times carers come late by 15 minutes. This 25-minute rule is for one of the incidents and not everyday rota planning!
f) Pineshield has phoned me to say their carers have been delayed due to the previous appointment where in truth an extra service user was inserted into the schedule, rendering the 30 min late rule phone call absurd. These rules only work with honesty!
Thanks for your review. We acknowledge that sector-wide challenges are impacting on our service and we work to ensure that changes/impact to rotas are communicated quickly and accurately. We appreciate your patience and thank you for your ratings with regards to standard of service, our care and...
My mother receives multiple calls per day due to a chronic lung condition, and also due to her failing eyesight and hearing. The calls require the carers to not only help prepare lunch and help with mum's personal care but they also help to deliver six nebulisers a day, which is no mean feat!
All of the carers have been brilliant. They are caring, kind, sympathetic, professional and have really put my mum's anxiety at ease over her punishing nebuliser routine. Mum loves the social interaction with the girls as she had been feeling very lonely and mum also gets the support and reassurance she needs. I can’t recommend Pineshield enough and don’t know what we would have done without them.
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest ReportNews (0)
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Awards / Recognitions (0)
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Frequently Asked Questions about Pineshield Health and Social Care Services
How many Carers does Pineshield Health and Social Care Services employ?
Pineshield Health and Social Care Services employs 40 carers.
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