Pineshield Health and Social Care Services

Suite B, Sherborne House, Sherborne Avenue, Rear of 378 Cyncoed Road, Cyncoed, Cardiff CF23 6SA
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8.0 3 Reviews
  • Pineshield Health and Social Care Services, Cardiff
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9.6

Care Provided by Pineshield Health and Social Care Services

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Contact Pineshield Health and Social Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Pineshield Health and Social Care Services to get a personalised quote.

Good to Know

Owner

  • Pineshield Management Ltd
  • Privately Owned

Person in Charge

  • Jayne Holloway (Managing Director)
Are you the Owner/Manager of Pineshield Health and Social Care Services? View your Advertising Options

Pineshield Health and Social Care Services Reviews (3)

8.0

Pineshield Health and Social Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Pineshield Health and Social Care Services has 3 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 1
  • 1
  • 2
Reviewer Connection to Pineshield Health and Social Care Services
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Cynthia B (Sister of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has received care from Pineshield Care Co. for the last 16 months now and my opinion and his hasn't changed since the beginning. They have provided excellent care really interacting with him and above all having the patience to listen to him as he is unable to speak and making him smile.
Ara does his cleaning to an excellent standard and what a difference when I walk into his home now compared to his previous cleaners. The office staff are so lovely and nothing is too much trouble, they arrange a regular phone check and home visit to ensure he is happy with his care which I feel is vital. Thank you all for the care you all show.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G J (Son of Client) published on 14 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pineshield I believe tries hard, but does fall down.
Right now they are overwhelmed with contracts from social services. This is affecting the quality of their service. Late arrivals are extremely bad!
a) Mother must have fluids and eat on time.
b) Late arrivals conflict with my respite time!
c)
Means I go to bed too late!
d) Pineshield has had great difficulties with carers off work sick. They are poor in handling such events. Overloading Pineshield with extra service users from social services due to other care providers failing would make Pineshield care service crumble if someone goes off sick.
e) Many times carers come late by 15 minutes. This 25-minute rule is for one of the incidents and not everyday rota planning!
f) Pineshield has phoned me to say their carers have been delayed due to the previous appointment where in truth an extra service user was inserted into the schedule, rendering the 30 min late rule phone call absurd. These rules only work with honesty!
Reply from Dean Morgan, Workforce Capability Manager at Pineshield Health and Social Care ServicesThanks for your review. We acknowledge that sector-wide challenges are impacting on our service and we work to ensure that changes/impact to rotas are communicated quickly and accurately. We appreciate your patience and thank you for your ratings with regards to standard of service, our care and support, and our dedicated staff team.
We reassure you that as much as we’d love to be able to support failing services, the safety of our staff and those we support is paramount. The truth is that we have to turn work away to maintain a safe and quality service. There will always be changes required where staff sickness is concerned, and we’re sure you can appreciate that it is a particularly difficult time for sickness on a global scale, not least considering the time of year.
Re: your last comment, this is not the case. This misinformation should not have been circulated and we apologise. We will be holding an internal investigation. If ever you have concerns, please contact us immediately.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sophie T (Daughter of Client) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pineshield has been providing care for my mother for four months now and have been just wonderful.
My mother receives multiple calls per day due to a chronic lung condition, and also due to her failing eyesight and hearing. The calls require the carers to not only help prepare lunch and help with
mum's personal care but they also help to deliver six nebulisers a day, which is no mean feat!
All of the carers have been brilliant. They are caring, kind, sympathetic, professional and have really put my mum's anxiety at ease over her punishing nebuliser routine. Mum loves the social interaction with the girls as she had been feeling very lonely and mum also gets the support and reassurance she needs. I can’t recommend Pineshield enough and don’t know what we would have done without them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pineshield Health and Social Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pineshield Health and Social Care Services is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pineshield Health and Social Care Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Frequently Asked Questions about Pineshield Health and Social Care Services

How many Carers does Pineshield Health and Social Care Services employ?

Pineshield Health and Social Care Services employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pineshield Health and Social Care Services to verify any information. View our terms and conditions. Pineshield Health and Social Care Services has an Basic Service - more info.