Nestora Home Care

Heritage Exchange, Wellington Mill, 70 Plover Road, Huddersfield HD3 3HR
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9.9 40 Reviews
  • Nestora Home Care, Huddersfield
Nestora Home Care provides skilled care professionals for personal care needs, domestic and support services in clients' homes.

Nestora Home Care has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

All needs are thoroughly assessed by the registered manager and the support plan will focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

The agency operates throughout Kirklees and the Calderdale areas with a dedicated care and support team.
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Care Provided by Nestora Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.75 – £29
  • Weekly Live-in Care Fees: £800 – £1500

£26.75 per hour for more than 7 hours per week
£29.00 per hour for less than 7 hours per week

These prices are only a guideline, please contact Nestora Home Care to find out the exact price for your requirements.

Contact Nestora Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Nestora Home Care to get a personalised quote.

Good to Know

Owner

  • Comfort Home Care Ltd
  • Privately Owned

Person in Charge

  • Gareth Downes (Registered Manager)

Nestora Home Care Reviews (40)

9.9

Nestora Home Care has a Review Score of 9.9 (9.872) out of 10, based on 31 reviews in the last 2 years.
Over all time Nestora Home Care has 40 reviews.

Overall Experience
  • 31
  • 9
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Date Published
  • 40
  • 5
  • 15
  • 31
  • 9
Reviewer Connection to Nestora Home Care
  • 15
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Total of 40, showing 1-20
Review from Mark W (Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is a refreshing change from the terrible experience I had with the previous company.
The staff arrive on time, they are polite and helpful. They are happy to carry out additional tasks. I usually I have the same career every day. Baring days off and holidays. The office staff are responsive
and polite. I had one experience of speaking to the owner over a mistake. On my behalf, and he was understanding and nice to talk to. I havent had much experience with most of the office staff because I havent had cause to call them. The carers have been so good. I have been with the company just over a year now and they are as good today as the first day. I have an early morning call each day and a night call every night. They have never missed a call. Unlike my previous experience.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely review. We really appreciate you taking the time to share your experience with us.

We're very pleased to hear that you've found our care reliable and consistent, especially after the difficulties you had before. Turning up on time, being polite, and having familiar carers are all things we work hard to get right, so it's great to know this has made a difference for you.

It's also nice to hear that the office team and management have been helpful when needed, and that your calls have always been covered. Knowing we've been able to support you well for over a year means a lot to us.

Thank you again for your kind words. We'll be sure to share them with the team, as they will be really proud of the care they provide.
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Review from Philip M (Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good all carers do what I need them to do, they improved my life. To me they all are like family now I wouldn't change them, all very helpful and do whatever I say and need
They listen to me and there's nothing too hard for them
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely words. We're delighted to hear that our care team has made such a positive difference in your life. It's wonderful to know that you feel supported and listened to, that's exactly what we aim for at Nestora Home Care. Your carers will be so pleased to hear your feedback; they truly care about the people they support.
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Review from John C (Son of Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Nestora Home Care to be most helpful and flexible. All the staff are approachable and professional. Very happy with the service provided.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your kind words. We're delighted to hear that you're happy with our service and that our team has been helpful and professional. Your feedback means a lot to us.
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Review from J W (Client) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Nestora are really great I wouldn't be able to keep my independance have as much if it wasn't for them and the ladies are all really helpful and will do everything you ask them too. Thank you.
Reply from Anjam Razaq, Director at Nestora Home CareThank you so much for your wonderful review! We're delighted to hear that you're happy with the home care support we provide. At Nestora Home Care, we take pride in delivering the best care and good quality homecare services to families across Huddersfield and Halifax. Our team is passionate about making a difference every day, and feedback like yours means the world to us.
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Review from A L (Daughter of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing Nestora Home care was the best decision we could have made. The caregivers, office staff and managers consistently go above and beyond,offering not just support,but genuine kindness,care and respect. They are always willing to help in anyway they can making a real difference in our lives. Dad
and I couldn't be more grateful for their exceptional services.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your kind and heartfelt words. We're truly honoured that you chose Nestora Home Care to support your family. It means the world to us to know that our team's dedication, compassion, and commitment have made a real difference in your lives. Your appreciation reminds us why we do what we do every day. Please don't hesitate to reach out if there's ever anything more we can do, we're always here for you and your dad.
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Review from Nicky S (Daughter-in-law of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team at Nestora were so supportive and stepped in at very short notice to care for my Mum in Law, when due to unforeseen circumstances she was Going to be by herself for a few days . They were very caring and even took her for an urgent GP appointment when she became unwell.
They
remained in contact and the communication was excellent. I would recommend without hesitation
Thank you for your care!
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for your kind words. We're so pleased we could support your Mum-in-Law when she needed it most. Our team always strives to provide caring and responsive support, and we're glad we could help with her GP visit and maintain clear communication throughout. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to get in touch.
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Review from K P (Husband of Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Nestroa Home Care is very good. No complaints.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for your positive feedback! We're delighted to hear about your excellent experience with Nestora Home Care. If you have any further comments or suggestions, please feel free to reach out. We're here to ensure the best care possible for your loved one
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Review from S M (Granddaughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing Christmas party hosted by all the care staff. Fantastic!!
Also gives my grandma the best care all year round. Polite and caring manners from all staff. Thank you so much.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you very much for your kind words! We're happy to hear that you enjoyed our Christmas party and that your grandma receives such wonderful care from our dedicated staff. Your feedback means a lot to us. We look forward to continuing to provide excellent care and memorable events in the future!
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Review from J R (Son of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the team at Nestora, in particular the manager for all his help and the carers that have supported my mum daily over the last few months. Although my mum was uncertain at first, she grew to really enjoy seeing the carers and was happy to rely on them. I can't thank them all
enough.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for your kind words and for taking the time to share your experience. We are truly sorry for your loss and hope that the support from our team brought comfort to your mum and your family during a difficult time. Please know that if you ever need anything in the future, we are only a phone call away.
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Review from J P (Daughter of Client) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for taking the time to write a review of our service. It is truly a pleasure to support your loved one.
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Review from A P (Niece of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The client is on the whole happy with the care provided by your company. She does tell me that some members of staff are better than others but she appreciates that everyone is different.
Unfortunately, she has a catheter which has on occasions not been fitted properly but that has got a lot better.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for taking the time to provide us with your feedback. We greatly appreciate your kind words about the care provided by our team at Nestora Home Care. Regarding the issue with the catheter, we want to clarify that upon investigation, it was determined that the problem stemmed from the catheter itself rather than an issue with our care staff's fitting. We're pleased to hear that this has improved significantly. We understand that clients may have preferences regarding their care staff, and we strive to accommodate these preferences as much as possible. Each member of our team brings unique strengths and qualities to their care approach, and we appreciate your understanding of this diversity. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with Nestora Home Care. Your feedback helps us continuously improve our services.
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Review from Karen S (Daughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nestoria staff showed care and compassion to our mum and put her at ease at all times. The dedication and support they gave Mum and ourselves through some difficult times was outstanding. Office staff were excellent and queries were always dealt with promptly and follow up calls were always made to
ensure everything was running smoothly and to make sure Mum was happy at all times. Staff spoke to Mum during all care to ensure Mum knew what was happening and to put her at ease. Mum was never rushed and the staff always chatted and laughed with Mum. Nothing was too much trouble. They truly are an excellent care provider and would highly recommend to anyone looking for care for their loved ones.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your incredibly kind words. We're truly grateful for your feedback and it means a lot to the whole team to know that our care made a difference during difficult times. Ensuring comfort, dignity and peace of mind for your mum and your family is at the heart of what we do. We're so pleased to hear that our care professionals and office team were able to provide the support you needed. Thank you again for your recommendation. It's an honour to have been part of your mum's care journey.
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Review from Andrew M (Son of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both myself and my niece are very satisfied with the level of care my mum receives from all your allocated staff. Always easy and at hand to contact if required. Mum is independent-minded but has many painful and restricting conditions, but the added assistance the carers provide give her the independence
and security she needs in her maturing years. She thoroughly enjoyed the get-together. Well done!
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely feedback! We're delighted to hear that both you and your niece are happy with the care your mum receives. It's wonderful to know that our team is making a positive difference to her independence and well-being. We're also thrilled she enjoyed the get-together - seeing our clients happy is what it's all about! Please don't hesitate to reach out if there's anything more we can do to support her.
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Review from R A (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cared for Dad and my late mum for a number of years now. One carer in particular has been excellent, going above and beyond on many occasions. Other regular carers are also very good, reliable and friendly. The office staff too have always been very helpful. Thank you for looking after them so well
for so long.
Reply from Anjam Razaq, Director at Nestora Home CareThank you so much for your kind words and for trusting us with the care of your dad and late mum over the years. We're delighted to hear that our carers and office staff have made a positive difference. We'll be sure to share your lovely feedback with the team - they'll be thrilled to know their efforts are appreciated. It's truly a privilege to be part of your family's care journey.
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Review from Angela P (Daughter of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nestora have been caring for my mother since June 2024.
They took great care to understand her needs and get to know her personality, likes and dislikes, and to ensure that she is safe at all times.
They have been very patient in managing her bed call - particularly when she was not happy to go to
bed. By trying different strategies and talking to her this regime was safely established and is now going well.
Nestora have got to know the family, and have been very responsive to any issues we have had, providing skill and knowledge in managing situations. Communication has always been good.
Carers have been friendly, helpful and knowledgeable, and have established good relationships with Mum. There is a regular team of carers so Mum has got to know them and if anyone joins this team, they are properly introduced to her.
I'm happy to say that caring for Mum continues to be a successful and productive learning partnership for both us and Nestora.
Reply from Anjam Razaq, Director at Nestora Home CareThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our services. It's always our goal to provide the best care and support, and it truly means the world to us to know that we've met your expectations. We value the trust you've placed in us and are grateful for the opportunity to provide care for your mum. If there's anything else we can do to continue improving your experience, please don't hesitate to let us know.
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Review from Helen P (Daughter-in-law of Client) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having cared for Mum ourselves it was hard to introduce "outsiders" into the team but they have been exceptional and I don't know how we managed without them.
Not once have we tried ringing and the phone not been answered immediately. They are quick, responsive and willing to be flexible. The staff
are lovely, communicate well and are caring and chatty. I am so glad we went with this company.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your wonderful review. We truly understand how difficult it can be to welcome others into your loved one's care and we're honoured to have earned your trust. It's fantastic to hear that our team has made such a positive difference and that you've found our care professionals to be caring, communicative and flexible. Your kind words mean so much to all of us at Nestora Home Care and we're so pleased to have been able to support you and your mum.
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Review from Andrew L (Son of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally good, with one particular carer outstanding - keeping me informed and going above and beyond when asked. Some carers do not seem to provide the same standard of care, sticking to the basics.
Reply from Anjam Razaq, Director at Nestora Home CareThank you for your feedback. We're delighted to hear about the outstanding care provided by one of our team members and their dedication to going above and beyond. We're also grateful for your honesty about care consistency. We will address this to ensure all carers meet the same high standards.
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Review from S C (Daughter of Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to put into words the gratitude and respect I have for the team of carers involved with my father's care.
Professional, intuitive, patient, caring, respectful and empathetic. Nothing too big or small.
From beginning to end they have shown such respect towards him and his complex needs
as well as being a huge support to myself.
They brighten up the darkest days bringing light, smiles and some well-needed laughter at times.
Forever thankful to you all. Only the very best for my father.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your wonderful feedback. It means the world to us to hear how much our team's care has impacted both your father and you. Supporting individuals with complex needs requires not only skill but also compassion, and we are delighted to know our carers have brought light and comfort during challenging times. Your kind words inspire us to continue delivering the highest standard of care, and we are truly grateful for the trust you've placed in us.
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Review from J H (Daughter of Client) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the daughter and I can express that the care my mum receives from Nestora Home Care is 100%. I and my family couldn't recommend them enough.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your kind words and for taking the time to share your experience with Nestora Home Care. We're delighted to hear that our care services have met your expectations.
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Review from M F (Client) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner and myself get along with the carers, they are really good with us and never refuse to do something for us.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely review! We're delighted to hear that you've had a positive experience with our care. Your feedback means a lot to us and motivates the team to continue providing the best support.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Nestora Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Nestora Home Care is calculated as follows: ( (158 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 180 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Nestora Home Care is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Gareth

Gareth Downes

Job Title: Registered Manager Joined: 2023

Hello, I'm Gareth, and my passion lies in delivering the highest standard of care. From a young age, I was inspired by my mother, who worked in care homes, often taking me along to witness the invaluable work being done. This early exposure fostered my love for helping others, especially the elderly, with whom I've developed a deep empathy.


With eight years of experience as a registered manager, I bring a wealth of knowledge and a proven track record of providing exceptional care to those in need. My aim is to always exceed expectations, ensuring that each individual receives the support and compassion they deserve. I am dedicated to making a positive difference in the lives of those we serve, striving to go above and beyond every day.

Natalia

Natalia Wozniak

Job Title: Care Coordinator Joined: 2023

Natalia loves looking after people and helping people to live better lives. Natalia has worked in care for a number of years and is currently working towards the level 5 in the health & social care management qualification. Natalia started as a care worker quickly moving into a senior role. Currently Natalia manages the client base at Nestora, for both the Huddersfield and Halifax areas. Natalia ensures a smooth service for on-boarding new clients and will involve everyone (including family, social workers etc.) to set up personalised care plans. Natalia is very dedicated to her role and is passionate about providing the best care for people.

Rebecca

Rebecca Horne

Job Title: Care Coordinator Joined: 2020

Becky is a valued member of the Nestora family. Becky currently over sees the field staff to ensure the highest quality of support is provided to our clients. You will see Becky out in the community carrying out staff spot checks and supporting new staff members. Furthermore Becky manages the training and recruitment systems. Becky is passionate about making a difference to peoples lives and is regarded as a very considerate and caring person.

Daina

Daina Kraukle

Job Title: Care Coordinator Joined: 2018

Daina has worked with Nestora for nearly 7 years. Daina had never worked in care before and she hit the ground running right from the start. Daina supports the management team to create staff rosters and carries out audit checks to ensure Nestora's compliance is on point. Daina is hard-working and a very reliable person who will always go that extra mile to help people.

Frequently Asked Questions about Nestora Home Care

What Type of Services does Nestora Home Care offer?

Nestora Home Care offers Home Care.

How many Carers does Nestora Home Care employ?

Nestora Home Care employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nestora Home Care to verify any information. View our terms and conditions. Nestora Home Care has an Enhanced Service - more info.