Nestora Home Care

Heritage Exchange, Wellington Mill, 70 Plover Road, Huddersfield HD3 3HR
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9.9 42 Reviews
  • Nestora Home Care, Huddersfield
Nestora Home Care provides skilled care professionals for personal care needs, domestic and support services in clients' homes.

Nestora Home Care has helped many vulnerable people, including adults recovering from illness and many diagnosed with dementia.

All needs are thoroughly assessed by the registered manager and the support plan will focus on making sure each client is living comfortably and supported with any aspects of daily living they find challenging.

The agency operates throughout Kirklees and the Calderdale areas with a dedicated care and support team.
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Care Provided by Nestora Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.75 – £30
  • Weekly Live-in Care Fees: £800 – £1500

These prices are only a guideline, please contact Nestora Home Care to find out the exact price for your requirements.

Contact Nestora Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Nestora Home Care to get a personalised quote.

Good to Know

Owner

  • Comfort Home Care Ltd
  • Privately Owned

Person in Charge

  • Gareth Downes (Registered Manager)

Nestora Home Care Reviews (42)

9.9

Nestora Home Care has a Review Score of 9.9 (9.875) out of 10, based on 25 reviews in the last 2 years.
Over all time Nestora Home Care has 42 reviews.

Overall Experience
  • 33
  • 9
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Date Published
  • 42
  • 6
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  • 25
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Reviewer Connection to Nestora Home Care
  • 16
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Total of 42, showing 1-20
Review from Cath S (Wife of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care shown by the Carers has been absolutely wonderful. We were nervous and didn't quite know how it would be, but the Carers have been fantastic. They are polite, sensitive to our needs, observant, very friendly, we can't fault them. They really are wonderful!
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely feedback. It means a great deal to hear that you felt supported and comfortable, especially when starting care can feel uncertain. Our team always aims to be kind, attentive and respectful, so your words will mean a lot to them. We truly appreciate you taking the time to share your experience.
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Review from Adele B (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although we are new to Nestora I would have no hesitation recommending them to anyone looking for careers. From the very first telephone call to meeting with the admi team to the careers that go out my dad they have been more than helpful in getting the right level of care in place, and when changes
were needed this request was implemented very quickly.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your kind words and for recommending Nestora Home Care. We are really pleased to hear that your experience with our team has been positive from the first phone call through to the care your dad is receiving. Making sure the right level of care is in place, and responding quickly when things change, is very important to us. We truly appreciate your support and trust.
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Review from Mark W (Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company is a refreshing change from the terrible experience I had with the previous company.
The staff arrive on time, they are polite and helpful. They are happy to carry out additional tasks. I usually I have the same career every day. Baring days off and holidays. The office staff are responsive
and polite. I had one experience of speaking to the owner over a mistake. On my behalf, and he was understanding and nice to talk to. I havent had much experience with most of the office staff because I havent had cause to call them. The carers have been so good. I have been with the company just over a year now and they are as good today as the first day. I have an early morning call each day and a night call every night. They have never missed a call. Unlike my previous experience.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely review. We really appreciate you taking the time to share your experience with us.

We're very pleased to hear that you've found our care reliable and consistent, especially after the difficulties you had before. Turning up on time, being polite, and having familiar carers are all things we work hard to get right, so it's great to know this has made a difference for you.

It's also nice to hear that the office team and management have been helpful when needed, and that your calls have always been covered. Knowing we've been able to support you well for over a year means a lot to us.

Thank you again for your kind words. We'll be sure to share them with the team, as they will be really proud of the care they provide.
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Review from Philip M (Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good all carers do what I need them to do, they improved my life. To me they all are like family now I wouldn't change them, all very helpful and do whatever I say and need
They listen to me and there's nothing too hard for them
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely words. We're delighted to hear that our care team has made such a positive difference in your life. It's wonderful to know that you feel supported and listened to, that's exactly what we aim for at Nestora Home Care. Your carers will be so pleased to hear your feedback; they truly care about the people they support.
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Review from John C (Son of Client) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Nestora Home Care to be most helpful and flexible. All the staff are approachable and professional. Very happy with the service provided.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your kind words. We're delighted to hear that you're happy with our service and that our team has been helpful and professional. Your feedback means a lot to us.
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Review from J W (Client) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Nestora are really great I wouldn't be able to keep my independance have as much if it wasn't for them and the ladies are all really helpful and will do everything you ask them too. Thank you.
Reply from Anjam Razaq, Director at Nestora Home CareThank you so much for your wonderful review! We're delighted to hear that you're happy with the home care support we provide. At Nestora Home Care, we take pride in delivering the best care and good quality homecare services to families across Huddersfield and Halifax. Our team is passionate about making a difference every day, and feedback like yours means the world to us.
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Review from A L (Daughter of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing Nestora Home care was the best decision we could have made. The caregivers, office staff and managers consistently go above and beyond,offering not just support,but genuine kindness,care and respect. They are always willing to help in anyway they can making a real difference in our lives. Dad
and I couldn't be more grateful for their exceptional services.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your kind and heartfelt words. We're truly honoured that you chose Nestora Home Care to support your family. It means the world to us to know that our team's dedication, compassion, and commitment have made a real difference in your lives. Your appreciation reminds us why we do what we do every day. Please don't hesitate to reach out if there's ever anything more we can do, we're always here for you and your dad.
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Review from Nicky S (Daughter-in-law of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team at Nestora were so supportive and stepped in at very short notice to care for my Mum in Law, when due to unforeseen circumstances she was Going to be by herself for a few days . They were very caring and even took her for an urgent GP appointment when she became unwell.
They
remained in contact and the communication was excellent. I would recommend without hesitation
Thank you for your care!
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for your kind words. We're so pleased we could support your Mum-in-Law when she needed it most. Our team always strives to provide caring and responsive support, and we're glad we could help with her GP visit and maintain clear communication throughout. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to get in touch.
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Review from K P (Husband of Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Nestroa Home Care is very good. No complaints.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for your positive feedback! We're delighted to hear about your excellent experience with Nestora Home Care. If you have any further comments or suggestions, please feel free to reach out. We're here to ensure the best care possible for your loved one
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Review from S M (Granddaughter of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing Christmas party hosted by all the care staff. Fantastic!!
Also gives my grandma the best care all year round. Polite and caring manners from all staff. Thank you so much.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you very much for your kind words! We're happy to hear that you enjoyed our Christmas party and that your grandma receives such wonderful care from our dedicated staff. Your feedback means a lot to us. We look forward to continuing to provide excellent care and memorable events in the future!
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Review from J R (Son of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the team at Nestora, in particular the manager for all his help and the carers that have supported my mum daily over the last few months. Although my mum was uncertain at first, she grew to really enjoy seeing the carers and was happy to rely on them. I can't thank them all
enough.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for your kind words and for taking the time to share your experience. We are truly sorry for your loss and hope that the support from our team brought comfort to your mum and your family during a difficult time. Please know that if you ever need anything in the future, we are only a phone call away.
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Review from J P (Daughter of Client) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for taking the time to write a review of our service. It is truly a pleasure to support your loved one.
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Review from A P (Niece of Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The client is on the whole happy with the care provided by your company. She does tell me that some members of staff are better than others but she appreciates that everyone is different.
Unfortunately, she has a catheter which has on occasions not been fitted properly but that has got a lot better.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you for taking the time to provide us with your feedback. We greatly appreciate your kind words about the care provided by our team at Nestora Home Care. Regarding the issue with the catheter, we want to clarify that upon investigation, it was determined that the problem stemmed from the catheter itself rather than an issue with our care staff's fitting. We're pleased to hear that this has improved significantly. We understand that clients may have preferences regarding their care staff, and we strive to accommodate these preferences as much as possible. Each member of our team brings unique strengths and qualities to their care approach, and we appreciate your understanding of this diversity. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with Nestora Home Care. Your feedback helps us continuously improve our services.
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Review from Karen S (Daughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nestoria staff showed care and compassion to our mum and put her at ease at all times. The dedication and support they gave Mum and ourselves through some difficult times was outstanding. Office staff were excellent and queries were always dealt with promptly and follow up calls were always made to
ensure everything was running smoothly and to make sure Mum was happy at all times. Staff spoke to Mum during all care to ensure Mum knew what was happening and to put her at ease. Mum was never rushed and the staff always chatted and laughed with Mum. Nothing was too much trouble. They truly are an excellent care provider and would highly recommend to anyone looking for care for their loved ones.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your incredibly kind words. We're truly grateful for your feedback and it means a lot to the whole team to know that our care made a difference during difficult times. Ensuring comfort, dignity and peace of mind for your mum and your family is at the heart of what we do. We're so pleased to hear that our care professionals and office team were able to provide the support you needed. Thank you again for your recommendation. It's an honour to have been part of your mum's care journey.
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Review from Andrew M (Son of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both myself and my niece are very satisfied with the level of care my mum receives from all your allocated staff. Always easy and at hand to contact if required. Mum is independent-minded but has many painful and restricting conditions, but the added assistance the carers provide give her the independence
and security she needs in her maturing years. She thoroughly enjoyed the get-together. Well done!
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your lovely feedback! We're delighted to hear that both you and your niece are happy with the care your mum receives. It's wonderful to know that our team is making a positive difference to her independence and well-being. We're also thrilled she enjoyed the get-together - seeing our clients happy is what it's all about! Please don't hesitate to reach out if there's anything more we can do to support her.
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Review from R A (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cared for Dad and my late mum for a number of years now. One carer in particular has been excellent, going above and beyond on many occasions. Other regular carers are also very good, reliable and friendly. The office staff too have always been very helpful. Thank you for looking after them so well
for so long.
Reply from Anjam Razaq, Director at Nestora Home CareThank you so much for your kind words and for trusting us with the care of your dad and late mum over the years. We're delighted to hear that our carers and office staff have made a positive difference. We'll be sure to share your lovely feedback with the team - they'll be thrilled to know their efforts are appreciated. It's truly a privilege to be part of your family's care journey.
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Review from Angela P (Daughter of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nestora have been caring for my mother since June 2024.
They took great care to understand her needs and get to know her personality, likes and dislikes, and to ensure that she is safe at all times.
They have been very patient in managing her bed call - particularly when she was not happy to go to
bed. By trying different strategies and talking to her this regime was safely established and is now going well.
Nestora have got to know the family, and have been very responsive to any issues we have had, providing skill and knowledge in managing situations. Communication has always been good.
Carers have been friendly, helpful and knowledgeable, and have established good relationships with Mum. There is a regular team of carers so Mum has got to know them and if anyone joins this team, they are properly introduced to her.
I'm happy to say that caring for Mum continues to be a successful and productive learning partnership for both us and Nestora.
Reply from Anjam Razaq, Director at Nestora Home CareThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our services. It's always our goal to provide the best care and support, and it truly means the world to us to know that we've met your expectations. We value the trust you've placed in us and are grateful for the opportunity to provide care for your mum. If there's anything else we can do to continue improving your experience, please don't hesitate to let us know.
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Review from Helen P (Daughter-in-law of Client) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having cared for Mum ourselves it was hard to introduce "outsiders" into the team but they have been exceptional and I don't know how we managed without them.
Not once have we tried ringing and the phone not been answered immediately. They are quick, responsive and willing to be flexible. The staff
are lovely, communicate well and are caring and chatty. I am so glad we went with this company.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your wonderful review. We truly understand how difficult it can be to welcome others into your loved one's care and we're honoured to have earned your trust. It's fantastic to hear that our team has made such a positive difference and that you've found our care professionals to be caring, communicative and flexible. Your kind words mean so much to all of us at Nestora Home Care and we're so pleased to have been able to support you and your mum.
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Review from Andrew L (Son of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally good, with one particular carer outstanding - keeping me informed and going above and beyond when asked. Some carers do not seem to provide the same standard of care, sticking to the basics.
Reply from Anjam Razaq, Director at Nestora Home CareThank you for your feedback. We're delighted to hear about the outstanding care provided by one of our team members and their dedication to going above and beyond. We're also grateful for your honesty about care consistency. We will address this to ensure all carers meet the same high standards.
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Review from S C (Daughter of Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to put into words the gratitude and respect I have for the team of carers involved with my father's care.
Professional, intuitive, patient, caring, respectful and empathetic. Nothing too big or small.
From beginning to end they have shown such respect towards him and his complex needs
as well as being a huge support to myself.
They brighten up the darkest days bringing light, smiles and some well-needed laughter at times.
Forever thankful to you all. Only the very best for my father.
Reply from Gareth Downes, Registered Manager at Nestora Home CareThank you so much for your wonderful feedback. It means the world to us to hear how much our team's care has impacted both your father and you. Supporting individuals with complex needs requires not only skill but also compassion, and we are delighted to know our carers have brought light and comfort during challenging times. Your kind words inspire us to continue delivering the highest standard of care, and we are truly grateful for the trust you've placed in us.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Nestora Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Nestora Home Care is calculated as follows: ( (127 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Nestora Home Care is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2020

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Anjam

Anjam Razaq

Job Title: Director Joined: 2016

Anjam founded Nestora Home Care in 2016 to provide compassionate care while empowering people to grow. As Director, he is committed to supporting both clients and teams, fostering an environment where everyone feels valued and inspired to reach their potential.

Gareth

Gareth Downes

Job Title: Registered Manager Joined: 2023

Hello, I'm Gareth, and my passion lies in delivering the highest standard of care. From a young age, I was inspired by my mother, who worked in care homes, often taking me along to witness the invaluable work being done. This early exposure fostered my love for helping others, especially the elderly, with whom I've developed a deep empathy.


With eight years of experience as a registered manager, I bring a wealth of knowledge and a proven track record of providing exceptional care to those in need. My aim is to always exceed expectations, ensuring that each individual receives the support and compassion they deserve. I am dedicated to making a positive difference in the lives of those we serve, striving to go above and beyond every day.

Daina

Daina Kraukle

Job Title: Care Coordinator Joined: 2018

Daina has been a valued member of the Nestora Home Care team since 2018. Although she had no prior experience in the care sector when she joined, Daina quickly adapted and demonstrated a natural ability to support both the team and the organisation.


In her role, Daina works closely with the management team to coordinate staff rosters and carries out regular audit checks to ensure that Nestora Home Care maintains the highest standards of compliance. She is known for her strong work ethic, reliability, and willingness to go the extra mile to support both colleagues and the people we care for.

Rebecca

Rebecca Horne

Job Title: Care Coordinator Joined: 2020

Becky is a valued member of the Nestora Home Care team. In her role, she oversees our field staff to ensure the highest quality of care and support is delivered to our clients.


Becky regularly works out in the community, carrying out staff spot checks and providing guidance and support to new team members. She also manages key areas such as staff training and recruitment, helping to ensure that Nestora continues to build a strong and capable team.


Becky is passionate about making a positive difference in people’s lives and is widely regarded as a considerate, supportive, and caring member of the Nestora family.

Frequently Asked Questions about Nestora Home Care

How many Carers does Nestora Home Care employ?

Nestora Home Care employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nestora Home Care to verify any information. View our terms and conditions. Nestora Home Care has an Enhanced Service - more info.