Break Barriers Nottingham Ltd

Hi DebbieThank you for your warm feedback. Medication compliance is at the heart of what we do and to allow your mum to remain safe with medication administration. I am glad we were able to quickly spot the error and had it corrected.We are elated you mum feels comfortable in our care and we will continue doing our best to keep it that way.Kind regards

Thank you so much for your feedback and it is always good to know you're Aunt is getting the service that she deserves. We look forward to continuing our services to her for as long as she needs it.

Hi Lesley, thanks for your heart warming feedback, it serves as a reminder why we do what we do everyday and which is to make a difference in the lives of the people we are serving. Your feedback also serves as motivation for on this journey.Caring for both your parents was made even easier and because of the love shown to us as carers, by your parents and you the extended family. Your parents are not here in the physical, however, they have left a lasting imprint on our memories, shared laughter and king words of encouragement on hearts.Gone, not forgotten.

Thank you so much for sharing your experience with Break Barriers. We are truly touched by your kind words and grateful to have been able to support your family during such a challenging time. Providing compassionate and dedicated care is at the heart of what we do, and knowing that our team was able to bring comfort and peace of mind to both your father and your family means everything to us.It was an honor to be part of your father's journey, and we deeply appreciate the trust you placed in us. Your words remind us why we do what we do-to be there for families when they need us most. We send our warmest thoughts to you and your loved ones, and we are always here if you need anything.

Thank you so much for sharing your experience. We are truly touched by your kind words and delighted that your mum has received exceptional care filled with kindness and dignity. Keeping families informed and ensuring the highest quality of support is at the heart of what we do, and it's wonderful to know that you've felt that consistency. Your recommendation means the world to us, and we're grateful to have been part of your mum's care journey. If there's ever anything more we can do, please don't hesitate to let us know.

Thank you so much for your heartfelt recommendation! We are absolutely delighted to hear that your son has had such a positive experience with us over the past six years. Ensuring flexibility, reliability, and meaningful connections is at the core of what we do, so it's fantastic to know that our carers and office staff have been able to support him in a way that makes a real difference. Your kind words mean the world to us, and we're so grateful to be part of your journey. If there's ever anything more we can do, please don't hesitate to reach out.

Dear Patricia Thank you so much for your honest review. We're truly grateful for your kind words and the trust you've placed in Break Barriers to support your mum over the past two years.It's heartwarming to hear that your mum has developed good relationships with our carers and that their visits are filled with laughter-that's exactly the kind of care environment we aim to provide. We'd like to apologise for the inconsistency in providing access to the carers' notes. We completely understand how important it is for you to stay informed. To make this easier, we'd love to ensure you're set up with full access to the system that allows you to view the care records in real time. A member of our team will be in touch shortly to assist you with the setup and make sure everything is working smoothly.Thank you again for your feedback, it helps us continue to improve and provide the best care possible.

Your feedback has truly made our day! We are absolutely thrilled to hear you have such a positive experience. Such feedback is what keeps inspiring us to strive for excellence every day.

Thank you Adam, we appreciate your kind words and which comes as an encouragement to all our staff who continues to deliver care from their heart.Your father is missed and we appreciate you as family members who support to make our jobs easier from the warmth you show us.All the best from all of us here at Break Barriers Nottingham LTD.

Thank you for your positive review. We are elated that after all these years you remain satisfied and we will continue to to out best to keep it this way.

Thank you for your review. We are sorry to learn that you feel that the service we provided in the time that we supported your daughter was not up to the standards that were expected. As an organisation, we always address any concerns raised either by the customer or the family and where needed involve Social Workers and all recommended action plans are put in place and followed through.
We note that you make reference to a specific occasion in which you feel we fell short of required standards and we will bring this matter up to the management to address this concern. We will also review our policies & procedures where necessary in order to improve further. We have been in business now for 13 years and we aim to keep improving. Giving our customers the best experience possible.
We are glad to hear that you are happy with the new agency you are with and wish you all the best in the future.