Break Barriers Nottingham Ltd

My mum is extremely happy with the care she is receiving from the carers that visit daily. They recently spotted a medication error which the pharmacy had made and were amazing at resolving this very quickly. My mum feels very comfortable with each of the carers and has fed back that nothing is too much trouble and she feels very well looked after.

Kind regards

When my parents died, the support I had was amazing and it helped me during a very difficult time. I cannot thank them enough for making my parents last years so much easier.

Break Barriers had been supporting our family to care for dad for a while, he having been diagnosed with Motor Neurone Disease. We were provided with a team who were very caring and patient, adapting and learning to assist dad during his changing needs. As a family we had peace of mind as they would ensure his needs were met in a kind and caring way. Even during hospital stays a member of the team would sit with him ensuring the stretched hospital staff had someone on hand to support them. We felt confident to leave dad in the care of the team when we had to go out and couldn't take him with us. The team were kind and caring and became good friends of the family. Thank you to Break Barriers for making my dad's last few days as comfortable as they could be.

My mum's care team at the moment is very all carers are extremely helpful and friendly.For instance mum has just found out she needs cataract surgery which she has discussed with the team and this resulted in the office contacting me to see if she needed any more support.

I have been so pleased with the care my mum has received over the last 2 1/2 years. My mum has always been treated with kindness and dignity, without exception. I have always been informed of any concerns the caregivers have highlighted in the first instance.

The level of care is excellent.

I would not hesitate to recommend Break Barriers to friends and family.

I would definitely recommend Break Barriers! My son has been and still is a client of theirs for nearly 6 years. They are very accommodating to his needs and always happy to change his rota accordingly. The carers are on time 99.9% of the time and if they are going to be late, then the office often informs my son to let him know. My son enjoys chatting to his carers, who are all very friendly! All this positivity helps us get through each day with a smile.

Break Barriers have provided personal care for my mum for almost two years. There have been a few niggles, as you would expect with any service of this nature, but on the whole it has been very good, especially given several changes to mum's care plan during this time, which have been dealt with timely and professionally. My mum has developed good relationships with the team of carers that look after her and I often hear laughter coming from her room when they're with her. The senior care workers do their best to resolve any issues that occur and to be fair there aren't many. If I had one critique though it would be that there hasn't been any update re access to the app to view the carers' notes and in spite of asking for weekly email copies, have only received them 2 or 3 times. As I am not present when the care is being given, the notes can be useful as mum is confused much of the time and the notes can help when reconciling what she tells me versus what the carer has recorded.

We have been with company for nearly a year. Iwe are truly lucky to have them.

There are no words to articulate what the team at Break Barriers did in caring for my Dad; who sadly died of MND in January after battling it for 7.5 years. The tenderness, compassion and dedication shown in the care provided over the years to help my dad fight this horrible disease was unbelievable. They weren't just a care team. They became a second family to my Dad, Mum, sister and myself. Specifically six members of his care team. Thank you so much for everything you did for my Dad. You are the most wonderful of people and we are eternally grateful to you. You went above and beyond at all times. I can't recommend Break Barriers highly enough!

Excellent care provided 24/7 for our daughter who has complex and challenging needs. Break Barriers is always responsive to requests and queries always friendly and polite. The carers are trained to a high standard. They have worked hard to get to know our daughter and to build her confidence in them.

Excellent, friendly and professional care. My husband has MND and the staff have been respectful and attuned to his personal requirements . Staff have been trained to use equipment which is required by my husband to use overnight. I have complete trust to leave my husband in their care and get a night's rest.

The office team are very responsive and has even supported us recently with little notice. I would certainly recommend their services.

My daughter's care was so poor in one aspect she needed medical intervention for the blisters on her legs when her splints rubbed. My daughter was injured during a hoist lift. An ambulance was called, staff left her on her own and turned their phones off. Office staff were useless but did offer to pray for her while she was screaming in agony. Luckily a friend lived locally and was able to stay with my daughter until the ambulance arrived. Luckily my daughter has now been placed with another agency who are fabulous with her and she no longer dreads her care calls.

Mum is happy after years being cared for by wonderful individuals that is Break Barriers.

We were especially touched by the great sensitivity and dignity the staff gave both aunty and us in her final days and for making such a difference and giving aunty quality of life she deserved; we will be forever grateful to all those involved in aunties care.

The professional set up from home visit with risk assessments being carried out to organising those important first visits of introduction and a step by step carefully laid out plan and continuous support from management to see that the plan is going well the staff are so calm and considerate to the persons needs.We can't thank Break Barriers enough.