Break Barriers Nottingham Ltd

Castle Cavendish Works, Dorking Road, Nottingham NG7 5PN
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9.6 18 Reviews
  • Break Barriers Nottingham Ltd, Nottingham
Break Barriers Nottingham Ltd specialises in providing high-quality care services to individuals in the comfort of their own homes. Break Barriers Nottingham Ltd mission is to empower disabled individuals by enabling them to participate in activities of their choice and maintain independence.

The team offers tailored services, including personal care, support for adults with physical or mental health conditions, and assistance for those with sensory impairments or learning disabilities.

The team has a person-centred approach, ensuring that service users have choice and control over the care they receive. Break Barriers Nottingham Ltd is committed to breaking traditional barriers in healthcare by delivering creative and compassionate support.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £24.09 – £24.65
  • Weekly Live-in Care Fees: £4047.12 – £4141.20

•   Basic Care       £24.09 per hour
•   Complex Care    £24.65 per hour
•   Bank Holiday    £36.14 per hour
•   Sleep in rate    £14.58 per hour
•   Live in Care       £24.65 per hour
•   Private Cleaning £20.00 per hour


Should you require a quote please kindly email us.

These prices are only a guideline, please contact Break Barriers Nottingham Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Break Barriers (Nottingham) Ltd

Person in charge

  • Andrene Lewis-Longwe (Managing Director)

Break Barriers Nottingham Ltd Reviews (18)

9.6

Break Barriers Nottingham Ltd has a Review Score of 9.6 (9.635) out of 10, based on 15 reviews in the last 2 years. Over all time Break Barriers Nottingham Ltd has 18 reviews.

Overall Experience

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Date Published

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Review from Debbie B (Daughter of Client) published on 3 September 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely happy with the care she is receiving from the carers that visit daily. They recently spotted a medication error which the pharmacy had made and were amazing at resolving this very quickly. My mum feels very comfortable with each of the carers and has fed back that nothing is too
much trouble and she feels very well looked after.

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Hi DebbieThank you for your warm feedback. Medication compliance is at the heart of what we do and to allow your mum to remain safe with medication administration. I am glad we were able to quickly spot the error and had it corrected.We are elated you mum feels comfortable in our care and we will continue doing our best to keep it that way.Kind regards

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Review from W S (Niece of Client) published on 2 September 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the service that care Barriers provide for my aunt is excellent the carers are always polite, Patient also they communicate on a level with here so she unstand the care which they are administering to her, also my aunt
feels very comfortably with the Ladies that Care Barriers
provide for her My aunt looks forward to every visit also I have had the privilege of meeting some of the carers they are very informative ,friendly and respectful when every we meet.
Kind regards

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Thank you so much for your feedback and it is always good to know you're Aunt is getting the service that she deserves. We look forward to continuing our services to her for as long as she needs it.

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Review from Lesley L (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both had Break Barriers carers attending them. My father only for a matter of weeks before he died, but my mother had them for 3 years. From the moment they first walked through the door, we were impressed. Their professionalism, hygiene, timekeeping, compassion, kindness, communication and
support were exemplary. This was across the board from management, office staff and carers.
I have worked in the community health sector, so I have come across numerous care agencies in the past, and a lot have been very good, but I've never met anyone to the standard of Break Barriers. Every one of the carers was lovely and friendly, and they provided great personalised care and treated my parents with dignity. They took time to add the little touches like applying face cream and putting a brooch on Mum's dress.
When my parents died, the support I had was amazing and it helped me during a very difficult time. I cannot thank them enough for making my parents last years so much easier.

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Hi Lesley, thanks for your heart warming feedback, it serves as a reminder why we do what we do everyday and which is to make a difference in the lives of the people we are serving. Your feedback also serves as motivation for on this journey.Caring for both your parents was made even easier and because of the love shown to us as carers, by your parents and you the extended family. Your parents are not here in the physical, however, they have left a lasting imprint on our memories, shared laughter and king words of encouragement on hearts.Gone, not forgotten.

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Review from M H (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was discharged from hospital, her health was fragile. From the very first visit, the care team showed a level of compassion, professionalism, and genuine warmth that immediately put our minds at ease. They took the time to understand my mum's needs. The care workers we have, have treated
her with dignity, respect, and kindness, as if she were their own family member.


The communication has been excellent, and we've always felt included in the care decisions. My mum often says how much she looks forward to seeing them, which speaks volumes about the relationships they've built with her.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Thank you so much for sharing your experience. It truly means the world to us to hear that our care team has made such a meaningful difference in your mother's life. Providing compassionate, professional, and respectful care is at the heart of everything we do, and knowing that your mum feels comfortable, valued, and well-supported is incredibly rewarding.Building strong relationships and ensuring that families feel included in care decisions is something we deeply prioritize, so we're delighted to hear that you've felt informed and reassured throughout this journey. Your kind words will be shared with our team, and I know they will be touched to hear how much their dedication has meant to you and your mum.Thank you again for taking the time to leave this review, it is truly appreciated.

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Review from T W (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Break Barriers had been supporting our family to care for dad for a while, he having been diagnosed with Motor Neurone Disease. We were provided with a team who were very caring and patient, adapting and learning to assist dad during his changing needs. As a family we had peace of mind as they would
ensure his needs were met in a kind and caring way. Even during hospital stays a member of the team would sit with him ensuring the stretched hospital staff had someone on hand to support them. We felt confident to leave dad in the care of the team when we had to go out and couldn't take him with us. The team were kind and caring and became good friends of the family. Thank you to Break Barriers for making my dad's last few days as comfortable as they could be.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Thank you so much for sharing your experience with Break Barriers. We are truly touched by your kind words and grateful to have been able to support your family during such a challenging time. Providing compassionate and dedicated care is at the heart of what we do, and knowing that our team was able to bring comfort and peace of mind to both your father and your family means everything to us.It was an honor to be part of your father's journey, and we deeply appreciate the trust you placed in us. Your words remind us why we do what we do-to be there for families when they need us most. We send our warmest thoughts to you and your loved ones, and we are always here if you need anything.

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Review from R C (Son of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's care team at the moment is very all carers are extremely helpful and friendly.For instance mum has just found out she needs cataract surgery which she has discussed with the team and this resulted in the office contacting me to see if she needed any more support.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Thank you so much for your kind words about our care team. We're delighted to hear that your mum feels supported and that our carers have been helpful and friendly. Ensuring comfort and peace of mind for both our clients and their families is our top priority, and we're pleased we could assist following her cataract surgery discussion. If there's anything else we can do, please don't hesitate to reach out.

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Review from Ann B (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the care my mum has received over the last 2 1/2 years. My mum has always been treated with kindness and dignity, without exception. I have always been informed of any concerns the caregivers have highlighted in the first instance.


The level of care is excellent.


I

would not hesitate to recommend Break Barriers to friends and family.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Thank you so much for sharing your experience. We are truly touched by your kind words and delighted that your mum has received exceptional care filled with kindness and dignity. Keeping families informed and ensuring the highest quality of support is at the heart of what we do, and it's wonderful to know that you've felt that consistency. Your recommendation means the world to us, and we're grateful to have been part of your mum's care journey. If there's ever anything more we can do, please don't hesitate to let us know.

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Review from L Z (Mother of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Break Barriers! My son has been and still is a client of theirs for nearly 6 years. They are very accommodating to his needs and always happy to change his rota accordingly. The carers are on time 99.9% of the time and if they are going to be late, then the office often
informs my son to let him know. My son enjoys chatting to his carers, who are all very friendly! All this positivity helps us get through each day with a smile.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Thank you so much for your heartfelt recommendation! We are absolutely delighted to hear that your son has had such a positive experience with us over the past six years. Ensuring flexibility, reliability, and meaningful connections is at the core of what we do, so it's fantastic to know that our carers and office staff have been able to support him in a way that makes a real difference. Your kind words mean the world to us, and we're so grateful to be part of your journey. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Patricia R (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Break Barriers have provided personal care for my mum for almost two years. There have been a few niggles, as you would expect with any service of this nature, but on the whole it has been very good, especially given several changes to mum's care plan during this time, which have been dealt with timely
and professionally. My mum has developed good relationships with the team of carers that look after her and I often hear laughter coming from her room when they're with her. The senior care workers do their best to resolve any issues that occur and to be fair there aren't many. If I had one critique though it would be that there hasn't been any update re access to the app to view the carers' notes and in spite of asking for weekly email copies, have only received them 2 or 3 times. As I am not present when the care is being given, the notes can be useful as mum is confused much of the time and the notes can help when reconciling what she tells me versus what the carer has recorded.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Dear Patricia Thank you so much for your honest review. We're truly grateful for your kind words and the trust you've placed in Break Barriers to support your mum over the past two years.It's heartwarming to hear that your mum has developed good relationships with our carers and that their visits are filled with laughter-that's exactly the kind of care environment we aim to provide. We'd like to apologise for the inconsistency in providing access to the carers' notes. We completely understand how important it is for you to stay informed. To make this easier, we'd love to ensure you're set up with full access to the system that allows you to view the care records in real time. A member of our team will be in touch shortly to assist you with the setup and make sure everything is working smoothly.Thank you again for your feedback, it helps us continue to improve and provide the best care possible.

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Review from Debra T (Wife of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team have been a lifeline for us. They have accommodated my husband's needs at every time of asking.
We have had to use emergency hours a number of times and they have gone out their way to help.
They are a great team and it works so well.
Across all areas. From rota's, communication at and
from all levels.
We have had exceptional care from this company.
The carer's really do care, we have met some lovely people without exception.
I couldn't think of one thing to suggest for improvement. That is really unheard of for me.
We have been with company for nearly a year. Iwe are truly lucky to have them.

Reply from Audrey Nkunika, Registered Manager at Break Barriers Nottingham Ltd

Your feedback has truly made our day! We are absolutely thrilled to hear you have such a positive experience. Such feedback is what keeps inspiring us to strive for excellence every day.

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Review from Adam S (Son of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to articulate what the team at Break Barriers did in caring for my Dad; who sadly died of MND in January after battling it for 7.5 years. The tenderness, compassion and dedication shown in the care provided over the years to help my dad fight this horrible disease was unbelievable.
They weren't just a care team. They became a second family to my Dad, Mum, sister and myself. Specifically six members of his care team. Thank you so much for everything you did for my Dad. You are the most wonderful of people and we are eternally grateful to you. You went above and beyond at all times. I can't recommend Break Barriers highly enough!

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Thank you Adam, we appreciate your kind words and which comes as an encouragement to all our staff who continues to deliver care from their heart.Your father is missed and we appreciate you as family members who support to make our jobs easier from the warmth you show us.All the best from all of us here at Break Barriers Nottingham LTD.

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Review from D P (Mother of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided 24/7 for our daughter who has complex and challenging needs. Break Barriers is always responsive to requests and queries always friendly and polite. The carers are trained to a high standard. They have worked hard to get to know our daughter and to build her confidence in them.

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Thank you for your positive review. We are elated that after all these years you remain satisfied and we will continue to to out best to keep it this way.

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Review from Lelia B (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and professional care. My husband has MND and the staff have been respectful and attuned to his personal requirements . Staff have been trained to use equipment which is required by my husband to use overnight. I have complete trust to leave my husband in their care and get a night's
rest.

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Review from Lisa M (Wife of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been with Break Barriers for a few years now, and in the last few months, they have excelled in their service provision. They were already very good, but since our care plan has been increased two-fold, they have been even better!
The carers are all very friendly, caring, reassuring and confident
in their tasks.
The office team are very responsive and has even supported us recently with little notice. I would certainly recommend their services.

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Review from Sue R (Mother of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My daughter's care was so poor in one aspect she needed medical intervention for the blisters on her legs when her splints rubbed. My daughter was injured during a hoist lift. An ambulance was called, staff left her on her own and turned their phones off. Office staff were useless but did offer to pray
for her while she was screaming in agony. Luckily a friend lived locally and was able to stay with my daughter until the ambulance arrived. Luckily my daughter has now been placed with another agency who are fabulous with her and she no longer dreads her care calls.

Reply from Andrene Lewis-Longwe, Manager at Break Barriers Nottingham Ltd

Thank you for your review. We are sorry to learn that you feel that the service we provided in the time that we supported your daughter was not up to the standards that were expected. As an organisation, we always address any concerns raised either by the customer or the family and where needed involve Social Workers and all recommended action plans are put in place and followed through.
We note that you make reference to a specific occasion in which you feel we fell short of required standards and we will bring this matter up to the management to address this concern. We will also review our policies & procedures where necessary in order to improve further. We have been in business now for 13 years and we aim to keep improving. Giving our customers the best experience possible.
We are glad to hear that you are happy with the new agency you are with and wish you all the best in the future.

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Review from D T (Daughter of Client) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I secured Break Barriers in 2011 and the name is well suited.
The care given to my mum is second to none. Mum is treated like family, a winning ethos how clients are cared for. Have to experience the service and care ethics to truly understand.
March 2019, mum was taken to hospital at short notice
and stayed for 3 weeks. The wonderful staff rallied adjusted care with an immediate response. Staff continued with personal and loving care. The routine stayed in place, ensuring mum was not stressed in an environment other than her home.
Her care urgently changed and needed extreme adjustments. Spoke to Break Barriers for added support for night carers. The new change was immediately put in place before I returned to London.
I live in London, I found Break Barriers' entire staff who care for my mum. The agency looks after me too so I can continue to live in London. They are my eyes, my ears.
I talk Break Barriers to colleagues, friends and recommend them.
I'm told that I'm lucky to have Break Barriers and their service and I appreciate my position.
Mum is happy after years being cared for by wonderful individuals that is Break Barriers.

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Review from Shanaz (Daughter-in-law of Client) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 8 months, Break Barriers became part of our extended family and that extra quality of life, gave our family and especially aunty, immense pleasure and happiness and for that little piece of tranquillity in aunty’s life, we will eternally be grateful to all those involved. The care provided
was of exceptional quality, the staff were well trained, very caring and compassionate. Any concerns we raised were promptly dealt with. We can’t express enough gratitude to all staff that were involved directly and indirectly in looking after and managing aunty. The staff went that extra mile at times to support aunty with great patience and understanding, which made an enormous difference in her daily life and gave her immense comfort.
We were especially touched by the great sensitivity and dignity the staff gave both aunty and us in her final days and for making such a difference and giving aunty quality of life she deserved; we will be forever grateful to all those involved in aunties care.

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Review from Stephen D (Father of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional set up from home visit with risk assessments being carried out to organising those important first visits of introduction and a step by step carefully laid out plan and continuous support from management to see that the plan is going well the staff are so calm and considerate to the
persons needs.We can't thank Break Barriers enough.

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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Break Barriers Nottingham Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Break Barriers Nottingham Ltd is calculated as follows: ( (69 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 85 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Break Barriers Nottingham Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Break Barriers Nottingham Ltd

What Type of Services does Break Barriers Nottingham Ltd offer?

Break Barriers Nottingham Ltd offers Home Care.

How many Carers does Break Barriers Nottingham Ltd employ?

Break Barriers Nottingham Ltd employs 77 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Break Barriers Nottingham Ltd to verify any information. View our terms and conditions. Break Barriers Nottingham Ltd has an Enhanced Service - more info.