Nurses Friend Northampton

Regents Pavilion, 2 Summerhouse Road, Moulton Park, Northampton NN3 6BJ
Review Us
9.0 3 Reviews
  • Nurses Friend Northampton, Northampton
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Care Provided

Types of Home Care

  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Good to Know

Person in charge

  • Maureen Minami (Manager)
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Nurses Friend Northampton Reviews (3)

9.0

Nurses Friend Northampton has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Nurses Friend Northampton has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 0
  • 0
  • 3
  • 0
Reviewer Connection to Nurses Friend Northampton
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Mark S (Son of Client) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Nurses Friend team turn up on time and genuinely cares. A great help to my elderly mother who is 82 years old and she enjoys being helped in her own home. Thanks to the whole Nurses Friend team for their support and care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ivy S (Husband of Client) assisted by family/friend published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the nurse who came to assist us very good indeed, very kind and polite, we could not have wished for better service and would thoroughly recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary H (Next of Kin) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care provided by Nurses Friend. All the carers were kind and attentive. The administration staff were helpful and arranged backup services like trips to the hospital without problems. They were true friends.
Reply from Maureen Minami, Manager at Nurses Friend Northampton

We are happy to hear about your positive experience with Nurses Friend. We appreciate your trust and are here for you whenever you need assistance.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Nurses Friend Northampton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Nurses Friend Northampton is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurses Friend Northampton is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Nurses Friend Northampton

What Type of Services does Nurses Friend Northampton offer?

Nurses Friend Northampton offers Home Care & Nursing Care.

How many Carers does Nurses Friend Northampton employ?

Nurses Friend Northampton employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurses Friend Northampton to verify any information. View our terms and conditions. Nurses Friend Northampton has an Basic Service - more info.