Windmill Hill Care

19b Twatling Road, Barnt Green, Birmingham B45 8HX
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9.1 23 Reviews
  • Windmill Hill Care, Birmingham
Windmill Hill Care is a domiciliary care agency that provides a wide range of services to help people remain in their own homes and enable them to enjoy life to its fullest.

Available to anyone over the age of 18, services include personal care, such as help getting in and out of bed, dressing and showering, to housekeeping and waking night services.

The friendly and compassionate team go above and beyond to provide a truly person-centred service that promotes independence as well as preserve dignity and emotional wellbeing.
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Care Provided by Windmill Hill Care

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Shopping Service / Errands

Other Care Provided

  • Palliative / End of Life Care

Good to Know

Owner

  • Windmill Hill Consultants Ltd

Person in charge

  • Jacqueline Grant (Manager)

Windmill Hill Care Reviews (23)

9.1

Windmill Hill Care has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years.
Over all time Windmill Hill Care has 23 reviews.

Overall Experience
  • 19
  • 4
  • 0
  • 0
  • 0
Date Published
  • 23
  • 2
  • 2
  • 4
  • 19
Reviewer Connection to Windmill Hill Care
  • 8
  • 6
  • 4
  • 3
  • 2
Total of 23, showing 21-23
Review from D R (Wife of Client) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A group of friendly, caring, helpful carers have attended my husband over the last 2 years. They arrive punctually despite adverse road conditions in the winter months. They are always helpful tome in matters beyond their remit and sometimes do necessities as they observe them re-hooking curtains pulled
off the rail and removing rubbish to save us a journey. We live in a residential home with the normal household chores to be managed and it is helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B W (Client) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hip replacement care. I have recommended this care ever since to many friends all over 80 and now use it.
Also hospital appointments for eye treatments.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D L (Wife of Client) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The excellent care given to my husband enabled him to stay at home for the last few weeks of his life. Physical and emotional support was given with love and understanding.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Windmill Hill Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Windmill Hill Care is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Windmill Hill Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Windmill Hill Care to verify any information. View our terms and conditions. Windmill Hill Care has an Enhanced Service - more info.