Elgar Care

178 Widemarsh Street, Hereford HR4 9HN
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8.4 16 Reviews
  • Elgar Care, Hereford
Elgar Care, which is based in Hereford, Herefordshire, offer an excellent high quality of Home Care to individuals in their own homes.

They can offer you excellent standards through the carers who have fantastic training, delivered by their own managers within the office.

It isn't just Home Care, they can offer you Live-In Care, Cleaning services and specialist Dementia Care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service

Other Care Provided

  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £32

These prices are only a guideline, please contact Elgar Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Elgar Care

Person in charge

  • Tracey Waters (Registered Manager)

Elgar Care Reviews (16)

8.4

Elgar Care has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years.
Over all time Elgar Care has 16 reviews.

Overall Experience
  • 11
  • 5
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Date Published
  • 16
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  • 1
  • 2
  • 14
Reviewer Connection to Elgar Care
  • 9
  • 5
  • 1
  • 1
Total of 16, showing 1-16
Review from P G (Client) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A visit to the central office. The staff were very professional and friendly. I enjoyed my visit very much.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your kind words, it was lovely that you were able to come in and see us, look forward to you coming in again.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Mandy M (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not express how amazing Elgar Care has been to my mother. All the ladies who care for my mum are polite and happy, and I can see it’s not just a job, they tend to all her needs, and I would be lost without them. I thoroughly recommend Elgar Care, they do care.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your lovely words; I will pass this on to the team.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Mary S (Daughter of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of the year my dad's visiting times were not meeting his needs, now these have been changed he is much happier and I feel that he is in a safer environment. The carers are now consistent, so he feels more comfortable showering etc. in front of them and has a closer bond with them.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Daughter of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise your team enough. They are extremely competent, caring, patient and kind. They go above and beyond to care for my dad. Communication is excellent with myself and my brother. Thank you all for doing such an amazing job.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H G (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can not praise this company highly enough. They weren’t only here for my mum, but for myself and my family! There wasn’t anything they wouldn’t do within reason (and we asked for a lot); were willing to have extra training on percutaneous endoscopic gastrostomy feeding. Thank you so much to the carers,
office staff and managers who went above and beyond for my mum. Myself and my brothers are so grateful that we had yourselves looking after her. Thank you for all your support when we lost our mum and everything you have done since.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I W (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that a friend recommended Elgar Care to me last December when I was looking around for a care provider for my mum. They have been brilliant on all fronts, both in their care with Mum and the help and support they have also shown us as a family through what has been a very difficult time.
They are always professional and Mum enjoys their visits. They have adapted regularly to meet Mum's needs. Thankfully, Mum has recovered since getting home from hospital, in no small part due to their fabulous care alongside that of the family and Mum’s determination to get well. A big thank you to you all.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Holly S (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For over two years Elgar Care provided daily care for my dad. Although he was initially embarrassed to have carers, as he was only in his forties, the staff from Elgar put him at ease. They were kind, efficient, and treated him with dignity. Some of the more regular carers became his friends and from
the way he spoke about them, I knew he was in the best possible hands. I was updated regularly if there were ever any issues and I knew I could speak to someone myself if I had any concerns. When Dad passed away, I felt that the staff from Elgar were genuinely upset to have lost him too. Knowing that my grief was shared by so many who knew him was a huge comfort for me, as they really got to know him over the years. I would wholeheartedly recommend Elgar Care to anyone who requires home care.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your kind words, Dad really is missed by us all. Our own true, gentle Viking.

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Review from Andreas H (Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall care that has been provided by Elgar Care Team has been outstanding. The approach from all staff and attention to detail is very gratifying. Unfortunately I am unable to mention individuals, so I will highly recommend Elgar Care as Care Agency for anyone who needs home care for whatever
reason. Many thanks again for the care that you are providing for me.
Reply from tracey waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracy P (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the help and support my dad received from the carers during his time with Elgar Care. From the initial meeting with their care manager, who is absolutely delightful, to all aspects of looking after my dad's personal hygiene, Elgar Care made it so easy.
I am particularly grateful as
Elgar Care stepped in at a very difficult time and were the only company who would consider coming to our rural area when all others said we were too far away.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your lovely feedback, I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul A (Client) published on 21 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My overall experience is good, with some carers giving an excellent service, though others lack experience. The use of shadow training is effective in this situation.
Time keeping has improved considerably, but was a real problem in the past.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Wife of Client) published on 16 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Elgar Care provides a good service. The carers are well trained. The regular team are patient, kind and respectful sometimes under difficult circumstances. To quote my husband, he said “Overall they do a good job and my dignity is protected.”
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn D (Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very satisfied with Elgar.
The only thing is times can be a bit out.
Carers don't always look at care plans.
I like the companionship I get from carers.
I would like to have the same carers more often as you get used to carers and then don't see them again.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your feedback I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie G (Daughter of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elgar Care is a reliable and friendly company. We have been using them for two years now. They have adjusted to the changing needs and the carers are friendly and always happy to help. The office staff are always approachable and will try their best to accommodate if any changes are needed to the call
times.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your feedback, I will make sure this is passed on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith R (Daughter of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff have been friendly but respectful.
Generally, carers are on time, and they do stay for the allotted time.
Some carers could be a little more proactive during the visit.
I have recommended it to friends.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank-you for you feedback I will pass this on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary E (Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, the care I get is good. Some are more caring than others, but the majority are very good. This happens in all companies, I’m sure.
My biggest problem is having my calls changed. Sometimes more than once. I understand that this will happen as you are trying to fit us all in. Sometimes
when the call is a lot later than planned, this can be difficult for me due to the Chronic pain I’m in.
But most of the time, my rota does happen. I like to know who I'm having as I know certain ones will be able to assist me when I am not wearing my Cochlear implant. For instance, when I’m having my hair washed, without my implant, I’m totally deaf, and from getting to know my carers, I know who will be able to assist me better. Some can communicate with me, so this is very reassuring.
I am very pleased to have the care and have made some nice friends.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your feedback, I will pass this on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K M (Granddaughter of Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are looking after our nan, who was extremely unwell. Elgar Care supported us in fulfilling our wishes. They have been attentive and caring, and we have never felt awkward having them in our house. We could not do this without them.
Carers have built a good relationship with Nan. They
instinctively picked up on her character, likes/dislikes, needs and sense of humour.
Any questions, queries or concerns we may have had have been dealt with immediately. Constant reviews take place to ensure the needs of clients and the safety of carers are always met.
Reply from Tracey Waters, Registered Manager at Elgar Care

Thank you for your lovely words, we will make sure this is passed on to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Elgar Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Elgar Care is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elgar Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Tracey

Tracey Waters

Job Title: Registered Manager Joined: 2017

Tracey has been with Elgar Care since 2017.


Joined as a Care Manager, and has an excellent relationship with the carers. A very caring and supportive manager.


Tracey is now the Registered Manager of Elgar Care and has her Level 5 completed.

Simon

Simon McAuley

Job Title: Operations Manager Joined: 2017

Simon is the Operations Manager and has over 10 years of experience in this role.

Marg

Marg Davies

Job Title: Care Manager Joined: 2019

Marg is one of our Care Managers who looks after a number of carers and clients in one area of Hereford.

Sophie

Sophie Kerton

Job Title: Care Manager Joined: 2018

Sophie is one of our Care Managers who looks after a number of carers and clients in one area of Hereford.

Alexis

Alexis Duce

Job Title: Care Manager Joined: 2022

Alexis is one of our Care Managers who looks after a number of carers and clients in one area of Hereford.

Maddie

Maddie Manning

Job Title: Office Manager Joined: 2016

Maddie looks after everything within the office, if you need anything, she will know where to find it.


Maddie has been with Elgar Care since the start.

Frequently Asked Questions about Elgar Care

What Type of Services does Elgar Care offer?

Elgar Care offers Home Care.

How many Carers does Elgar Care employ?

Elgar Care employs 67 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elgar Care to verify any information. View our terms and conditions. Elgar Care has an Enhanced Service - more info.