Helping Hands Home Care (Epsom)

3 Eastgate, Banstead SM7 1RN
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9.9 31 Reviews
  • Helping Hands Home Care (Epsom), Banstead
With over 30 years’ experience providing dedicated home support across England and Wales, Helping Hands Epsom provide the ideal solution if you are in need of a little extra help to remain independent at home.

Whether you need regular visits to provide help around the house, short-term care whilst you recover from a hospital admission or 24-hour live-in care for support with more complex conditions such as dementia, Helping Hands Epsom will work with you and your loved ones to provide high quality care that meets your needs, routines and preferences.

As a fully managed service, you don’t need to worry about arranging your carer, covering holidays or any additional paperwork; your local care team will do it all for you. And as Helping Hands are fully regulated by the Care Quality Commission (CQC), you can rest assured that you’re receiving nothing less than professional, high quality home support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Epsom) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Fiona Bourne (Branch Care Manager)

Helping Hands Home Care (Epsom) Reviews (31)

Total of 31, showing 1-20
9.9

Helping Hands Home Care (Epsom) has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years. Over all time Helping Hands Home Care (Epsom) has 31 reviews.

Overall Experience

  • 22
  • 8
  • 1
  • 0
  • 0

Date Published

31
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17
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14

Review from Stephen P (Son of Client) published on 28 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is 93 years old and has been receiving live in care from the Epsom Branch of Helping Hands for several years now. She suffers from vascular dementia and is also partially sighted.
I would wholeheartedly recommend Helping Hands live in care, to anyone who is in a similar position to us. My
mum is so well looked after. Her safety, health and emotional wellbeing are always paramount with the care she is given. We are kept in touch at all times with anything we need to know about. When our carer is on holiday the relief that is arranged for her, has also been without exception excellent.
Although we live several hours away we have complete peace of mind that she is in good hands and having the best quality of life, while still enjoying living at home.

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Review from Malcolm H (Client) published on 26 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is excellent. The carers are superb, but management does not always look after them as they should. One carer complained she had (again) been given a 4 hour cleaning job. Helping Hands should be a caring company, not a cleaning company. You need to employ more administrative staff
at weekends. Telephone Helping Hands at the weekend, and it can take 30 minutes + to get through.

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Review from Pat N (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mum has had Helping Hands carers twice a day for the last 3 years. She has been very happy with all of her carers and I have been very impressed with the care and attention that Helping Hands have provided.
I would certainly recommend Helping Hands.

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Review from Andrew F (Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers provided very good and of a high standard. The office staff are very helpful; I am using the agency carers for companionship, and I would recommend the agency. I have used the agency for three years

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Review from Mary Ann S (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has been visiting my father for some time now,, started with lunch time visits now twice a day morning and evening. Delightful, friendly and efficient carers. The communication from the office is brilliant. So helpful if needing to change visits. Dad enjoys the visits and it has helped
with his speech following a stroke seeing someone every day to talk to. They always leave the kitchen clean and tidy and report any misgivings they may have. I would highly recommend!

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Review from Helen L (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Helping Hands is of a professional and personal service that is above all, caring. They made a point of getting to know Mum from Day 1, to match their carers to her needs, as a valued individual. They know all her favourite things, from a good chat, to a foot massage and a game of
scrabble. Domestic tasks from cooking up a good meal, to washing, housework, administering medication and getting Mum safely tucked up in bed of an evening, are all part of their friendly service. Nothing is too much trouble. We simply have to ask and the care package is adapted to Mum's ever changing needs. As a result, Mum, who is 91 and has dementia, is able to stay safe in the comfort of her own home. And for that freedom we are all so very grateful. I can't recommend them highly enough.

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Review from Nicholas F (Son of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been providing two home visits per day for my 92 year old mother for over 18 months now. I am very happy with the provision and have total faith in the company and the carers themselves. They frequently contact me with concerns and advice and there are individuals at the office that
I know and can easily reach out to.

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Review from T P (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have been amazing. Mum was having care 3 times a day, but in the last few weeks we have had to increase to long days. All the carers that are with Mum are so lovely. They understand Mum's ways and encourage her to drink, eat, encourage her to do her word search and talk to her. Since we
have had to increase care, Mum has improved having someone with her all the time. Has eased the burden so much from us as a family that we now have quality time with Mum.
I cannot thank Helping Hands enough for what they have done and continue to do.

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Review from P E (Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three carers I have had have been extremely friendly, and I have no complaints at all about their work. I would recommend your company to anyone.

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Review from Kev K (Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For more than four years, I've had the same carer from Helping Hands, which has allowed us to build a strong and trusting relationship. He assists me with showers and shaves twice a week, and during those times, we engage in conversations about a wide range of topics, from everyday life to more profound
subjects. Our bond has grown over the years, transforming our connection into a friendship where he feels more like a mate than just a carer. It's comforting to have someone I can talk to about anything and everything. Additionally, the staff in the office are incredibly friendly and supportive.

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Review from Rosalind A (Wife of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands, Banstead have provided excellent care for my husband who is wheelchair bound and can't speak. The carers are very kind and practical and the office staff are brilliant. I would highly recommend them to family and friends.

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Review from David V (Partner of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are good. Rejection has only come from my partner. The relationships have all started well then something clicks in her head and she goes into rejection mode. The assistance needed is to keep my partner occupied during the period of the visit

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Review from Celia W (Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands are very professional. They are also very good with time keeping and informing of any changes. If I need to change my times or visit days they are accommodating to this.
I have had a good experience all round with helping hands. Everyone has been so reliable which is important to me.

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Review from L S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands cared for my mum for 10 months last year. They were professional and efficient in their organisation, and the carers who came to the house really did care. They were kind and helpful, chatted to mum, and tried their best to do things in the way she wanted. They definitely went above and
beyond, and were lovely to deal with.
In her last couple of weeks they were very flexible with arrangements.

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Review from Jill D (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone working at Helping Hands is professional, compassionate, caring and kind. They are always there to help and support us, even for unexpected and unplanned call-outs when mother is in need and often in distress. I cannot rate them highly enough. It is so reassuring to know they can be relied
on to assist. The carers have a personal yet professional attitude to their job and are friendly and positive in their approach to the tasks in hand. This is greatly appreciated. Their services are highly recommended.

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Review from Louise P (Niece of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle lives alone and having Helping Hands visit him daily is a big relief. His carers are very calm in all situations and knowing they are visiting and their response to various situations make me sleep better at night. Super responsive, helpful and unflappable.

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Review from Joanna P (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend my mother are very professional and friendly and provide the required care. My mum is very pleased. Also, the office is very efficient and friendly and any requests are met efficiently.

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Review from L J (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Services requested carried out satisfactorily with pleasantries. Changes of times (due to appointments, doctors) accommodated.

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Review from S T (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted with the care are carers give me.
All very cheerful, willing to help in any way.
Thank you for all the help over the last ten months so pleased to have found you. I would recommend Helping Hands Home Care (Epsom) any time.

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Review from J S (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been pleased with the care and attention that my mother has received in your care. The carers are delightful and cheerful with my mum, simulating her with conversation. Her showers are always done with care, efficiency and with attention to modesty. It is lovely that she has the same carer(s)
to keep continuity.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Helping Hands Home Care (Epsom) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Helping Hands Home Care (Epsom) is calculated as follows: ( (87 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Epsom) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Fi

Fi Bourne

Job Title: Branch Care Manager

In my role at Helping Hands, I support a company committed to providing exceptional care
to clients while ensuring our carers are supported in their roles and personal goals.
My inspiration to join the care industry comes from my mum and the nurses in my family.
I have a wonderful family, including children and grandchildren, who keep me busy.
I enjoy music, theatre, festivals, exhibitions, and travel when possible.

Frequently Asked Questions about Helping Hands Home Care (Epsom)

What Type of Services does Helping Hands Home Care (Epsom) offer?

Helping Hands Home Care (Epsom) offers Home Care.

How many Carers does Helping Hands Home Care (Epsom) employ?

Helping Hands Home Care (Epsom) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Epsom) to verify any information. View our terms and conditions. Helping Hands Home Care (Epsom) has an Enhanced Service - more info.