Helping Hands Home Care (Epsom)

3 Eastgate, Banstead SM7 1RN
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9.9 31 Reviews
  • Helping Hands Home Care (Epsom), Banstead
With over 30 years’ experience providing dedicated home support across England and Wales, Helping Hands Epsom provide the ideal solution if you are in need of a little extra help to remain independent at home.

Whether you need regular visits to provide help around the house, short-term care whilst you recover from a hospital admission or 24-hour live-in care for support with more complex conditions such as dementia, Helping Hands Epsom will work with you and your loved ones to provide high quality care that meets your needs, routines and preferences.

As a fully managed service, you don’t need to worry about arranging your carer, covering holidays or any additional paperwork; your local care team will do it all for you. And as Helping Hands are fully regulated by the Care Quality Commission (CQC), you can rest assured that you’re receiving nothing less than professional, high quality home support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Epsom) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Fiona Bourne (Branch Care Manager)

Helping Hands Home Care (Epsom) Reviews (31)

Total of 31, showing 21-31
9.9

Helping Hands Home Care (Epsom) has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years. Over all time Helping Hands Home Care (Epsom) has 31 reviews.

Overall Experience

  • 22
  • 8
  • 1
  • 0
  • 0

Date Published

31
15
17
17
14

Review from Neil W (Husband of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the support and care my wife receives is of an excellent standard. Most carers have build up a good relationship and although she doesn't remember the names of the carers, there is immediate recognition when the carer arrives. All the carers do show a professional approach to support and
care for my wife and, if necessary, calm the situation. Overall, I have no issues.

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Review from S B (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The daily carers are lovely and look after my mother excellently. They do all that is required and will sit and have a chat with her if time allows. There are some issues when visit times are changed, and we are not informed. If we are arranging things around the rota, this is very inconvenient. This
is not the fault of the carers, but the admin/managers. I also find them expensive compared to other providers.

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Review from S O (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the service provided by Helping Hands. I have valued the professional approach, kindness and competence of all the carers who have visited me. A strength of the service has been to have a named, main carer. It was therefore possible for her to quickly become familiar with
my needs, likes and dislikes. She was always cheerful and I looked forward to her visits. I was, however, disappointed that she was allocated to another client on my last day and I was not informed of this change in advance by management. I'm now regaining my independence and am grateful for the care I've received.

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Review from Clive W (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service giving just the amount of care and attention that a Parkinson's sufferer needs.

Reply from Andy Thumiah, Branch Care Manager at Helping Hands Home Care (Epsom)

Hi Clive, thank you so much for taking the time to leave us a great review! I'm pleased to hear that you're getting the right amount of care and attention from our carers, and we really appreciate your feedback!
Best wishes.

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Review from Jennifer L (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Helping Hands Home Care (Epsom) to be very caring, always available on the phone and the carers themselves very helpful and willing to help with anything.
Sometimes I get a different carer to the one expected, but sometimes people are sick and can't make it.

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Review from K G (Daughter-in-law of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided via Helping Hands Home Care (Epsom) is very good. They are on time and engage with my mother in law in a friendly and positive manner with excellent care given.
The family is very pleased and feel reassured that their mum is in good hands

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Review from Kim T (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Once the care was put in place it is running well and efficiently. Carers are very nice and friendly, my dad speaks well of them all. They are tidy, clean, caring and meet all our requirements so far. The office staff listen to our needs and they are addressed. There is also good communication between
ourselves and carers on a weekly basis if we have concerns.

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Review from Louise L (Daughter of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Helping Hands enough. They are so supportive, friendly and professional. Any issues or problems that arose were sorted immediately. I now have complete peace of my mind that my father is being cared for and looked after by the best!

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Review from Andrew M (Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a sufferer of multiple sclerosis for nearly twenty eights years, in order to keep my independence I have been forced to use care agencies over the last few years for help with everyday living. In my experience Helping Hands Home Care (Epsom) are the best agency that I have employed. The staff are
polite, friendly and with living on my own I look forward to my carers visiting.

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Review from Jonathan G (Son of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers from dementia and lost my mum three years ago. Thanks to the continued support and assistance from Helping Hands Home Care (Epsom) he is able to live and cope alone in his flat. All the staff who have cared for my father have been very professional and friendly, Dad looks forward to
their visit, not just for his lunch but a bit of company and chat.
Whenever I’ve asked for extra help it has always been sorted promptly. I am particularly grateful to Dad's previous carer and Dad's regular carer now, who does a fantastic job.
I thoroughly recommend Helping Hands Home Care (Epsom).

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Review from Annette H (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Epsom) team have offered my Mum such good care and respect over the time they have cared for her, it has made the family feel very happy that she is always in good hands. We moved Mum over Christmas to our house in East Sussex and the managing of the care was seamless.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Helping Hands Home Care (Epsom) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Helping Hands Home Care (Epsom) is calculated as follows: ( (87 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Epsom) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Fi

Fi Bourne

Job Title: Branch Care Manager

In my role at Helping Hands, I support a company committed to providing exceptional care
to clients while ensuring our carers are supported in their roles and personal goals.
My inspiration to join the care industry comes from my mum and the nurses in my family.
I have a wonderful family, including children and grandchildren, who keep me busy.
I enjoy music, theatre, festivals, exhibitions, and travel when possible.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Epsom) to verify any information. View our terms and conditions. Helping Hands Home Care (Epsom) has an Enhanced Service - more info.