Helping Hands Home Care (Leicester)

107 Sibson Road, Birstall, Leicester LE4 4NB
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9.0 5 Reviews
  • Helping Hands Home Care (Leicester), Leicester
Helping Hands Home Care (Leicester) is here for you.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

Leicester is home to one of the country’s top home care providers – Helping Hands carers.

As well as offering bespoke and professional care across Leicester, the team also provides care in Coalville, Loughborough, Melton and the surrounding areas.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Leicester) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Victoria Bates (Branch Care Manager)

Helping Hands Home Care (Leicester) Reviews (5)

9.0

Helping Hands Home Care (Leicester) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Leicester) has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
4
4
4
1

Review from Helen B (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people who have come from your agency to our home have been very, very good. Hardworking, polite, cheerful, kind - a pleasure to meet and have in our home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Monty V (Husband of Client) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands office staff arrange as far as possible for the same carers to visit my wife makes the attendance time so much easier, and she considers them friends. The carer's attention to her is superb, creating a very relaxed time for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Wife of Client) published on 9 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are delighted for the opportunity to sing our praises for our wonderful carer.
She is professional, efficient, hard working, but always finds time to check how we're feeling & how our day has been. Whenever she's on duty, we feel safe as we know we are in good hands. The is important
to us as we have no family living nearby.
We feel extremely lucky to have such a kind, funny person in our home. Thank you.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from A S (Daughter of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this service. We used Helping Hands firstly, for our dad until the end of January for mum. The carers are chatty, polite, cheerful, caring and professional. We were updated with Mum's care and alerted us if there was any concern. I would not hesitate to recommend Helping
Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with all the help from Helping Hands Home Care (Leicester). All the carers are lovely people just wanting to help. They are a joy to have in any house and talk with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Helping Hands Home Care (Leicester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Helping Hands Home Care (Leicester) is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Leicester) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Leicester)

What Type of Services does Helping Hands Home Care (Leicester) offer?

Helping Hands Home Care (Leicester) offers Home Care.

How many Carers does Helping Hands Home Care (Leicester) employ?

Helping Hands Home Care (Leicester) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Leicester) to verify any information. View our terms and conditions. Helping Hands Home Care (Leicester) has an Enhanced Service - more info.