Helping Hands Home Care (Milton Keynes)

Ground Floor & First Floor Office, Unit A, Coopers Court, Coopers Yard, Newport Pagnell MK16 8JS
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9.4 21 Reviews
  • Helping Hands Home Care (Milton Keynes), Newport Pagnell
Helping Hands are one of the UK’s leading home care providers, offering dedicated support in the comfort of your own home. And unlike introductory agencies, Helping Hands provide a fully managed service, which means that they manage every element of your care so that you don’t have to.

With over 6,000 professional carers in their midst, Helping Hands will work closely with you to establish a level of care that meets your requirements. Whether you need regular visits throughout the week, short-term support following a hospital admission or 24-hour live-in care for more complex conditions, your local care team are here to support you.

What’s more, if your circumstances change or you need quick, reliable home care put in place, Helping Hands can often provide and start new home care packages in as little as 24 hours, so you never have to compromise on your care.

Care Provided by Helping Hands Home Care (Milton Keynes)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.20
  • Weekly Live-in Care Fees: from £1825

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Milton Keynes) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Milton Keynes) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Milton Keynes) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nina Gale (Branch Care Manager)

Helping Hands Home Care (Milton Keynes) Reviews (21)

9.4

Helping Hands Home Care (Milton Keynes) has a Review Score of 9.4 (9.433) out of 10, based on 7 reviews in the last 2 years.
Over all time Helping Hands Home Care (Milton Keynes) has 21 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 0
  • 0
Date Published
  • 21
  • 3
  • 5
  • 7
  • 14
Reviewer Connection to Helping Hands Home Care (Milton Keynes)
  • 10
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from L D (Sister of Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My doctor referred me to Helping Hands when we needed a bit of support for my brother.
To begin with this was just to provide a bit of respite, Helping Hands even offered to feed our cats!
We felt very liberated with our newfound freedom but it has now also allowed my brother to live on his own.
My
brother requires three visits a day as he has restricted mobility but with their support he is able to live independently.
I have recommended Helping Hands to friends because they have been very reliable and trustworthy, something you cannot put a price on.
Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)Thank you so much for leaving this lovely review and recommendation! I'm so thrilled to hear that you find us to be so reliable and trustworthy - it's what we strive for. It is our absolute pleasure to provide care for your brother and we're so grateful for your kind feedback.
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Helping Hands Home Care (Milton Keynes) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Helping Hands Home Care (Milton Keynes) is calculated as follows: ( (36 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Milton Keynes) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (1)

Nina

Nina Gale

Job Title: Branch Care Manager

About me


My name is Nina, and I am the branch manager for Helping Hands in Milton Keynes.


I have lived in Bedfordshire all my life and I am responsible for ensuring our customers receive high-quality support to remain in their own homes safely and independently. I also work with customers and carers to provide the support that is individual to every customer, responsive to any changes in needs and delivered with care, compassion and competence.


Experience and expertise


I began my career in care as a support worker for adults with learning disabilities, mental health conditions and challenging behaviours. I remained in this role for ten years before moving into the adult social care field to help support people in their own homes. I went on to co-manage a unit in a large care home that supported the elderly and individuals living with mental health conditions and all stages of dementia.


Why I chose Helping Hands


The first thing that attracted me to Helping Hands was that it was a company that still focused on its founding values. The amazing carers we have that show true passion and commitment to the role, often going the extra mile and hearing customers say how much they appreciate the carers and the support they receive is music to my ears.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Milton Keynes) to verify any information. View our terms and conditions. Helping Hands Home Care (Milton Keynes) has an Enhanced Service - more info.