Helping Hands Home Care (Barnet)

I have used a number of care agencies over the past few years and never truly satisfied with the service. I saw Helping Hands on CQC website along with the rating and user feedback and engaged them. Since day one they have been brilliant. While my mum's needs have increased recently they have been nothing short of magnificent and I cannot say enough good things about them.

Carers are always kind and patient with my daughter and accommodate her needs. She looks forward to seeing them and they always provide great care for her. She trusts them and feels comfortable to be with them. The office staff are very polite and friendly, also easy to get hold of to make any amendments or cancellations on her schedule.

I would highly recommend Helping Hands. Their service has been invaluable. I am very grateful for all the joy it has brought my husband and the peace of mind and support they have given me.

I think the carers do a good job and are very helpful and caring.

Helping Hands Barnet have provided exactly the support my mum and our family needed. We all felt reassured that Mum was in capable hands. Nothing was ever too much to ask. They were flexible to our needs, even helping with taking Mum to appointments or getting bits of shopping when needed. Would 100% recommend.

As a family, our experience with Helping Hands (Barnet) has been second to none. From carers to office staff, they have all been incredibly helpful, going the extra mile always. Highly recommend it to anyone looking for a home care provider.

Nothing is too much trouble. The carer feels like one of the family.

Generally good, a couple of issues were raised by us which were immediately addressed and resolved. Carers generally on time, polite, efficient and professional.

My mother was cared for overnight for the last year of her life. The carers we had were very caring and considerate and we felt she was in very safe hands. They made very good suggestions when necessary to overcome situations that arose. We couldn't have managed without them.

Helping Hands Barnet have shown that they are also excellent help in emergencies. They put extra care in place on very short notice for the time necessary. And yet again confirmed to us that we have chosen the correct carers for mum.

At a very difficult time, I found Helping Hands. They arranged things very quickly, and although I have changed things slightly, they have been very accommodating. We have had the same lady each time, which means we get to know her, and she us. I can't praise them enough. Our carer is very good, very obliging and just does whatever I ask.

One negative I found was poor communication from the Barnet branch office, e.g. staff changed or times changed without notice, who then did not know what degree of care was required.