Helping Hands Home Care (Barnet)

Helping Hands have delivered efficient, professional and kind care for my mother. She has required visits a during the day and care at night. Helping Hands carers listened to my mother, learned how she wanted to be cared for and formed respectful and caring relationships with her. The agency was flexible to her changing needs. My brothers and I and most importantly my mother, feel so grateful to the agency and the carers. Thank you Helping Hands Barnet.

Every single carer is a delight to meet.

We feel confident when the carer visits that they are being looked after very well.

I have been having regular visits from carers over the last 2 months and have found them to be very good, very reliable and helpful.

I cannot say how impressed I have been with the level of care I have received. Your carers are trained to a very high standard nothing is too much trouble for them and they are so happy and cheerful and I found them so easy to talk to. They are polite and I found a degree of respect between us. I have enjoyed my experience immensely.

I have found that the care and treatment my husband received from the staff is very good. Some are better than others, some chat with him, some don't but the care that they give is good.

It's been a great experience to see so many excellent carers. I was very unwell in mid-January, but now I am better and do not need the lovely help I had in January. As I am nearly 87. It may well be that I'll need more carers, as I seem to get things now that I have never had before. Thank you so much!

I was concerned when my elderly friend, who had no close family was showing signs of needing assistance. I phoned various agencies but something about Helping Hands Home Care made me feel confident and reassured. I was right! My friend has regular cares who assist in shopping, hospital appointments, coffee trips and companionship. They are like good friends, kind, caring, respectful, efficient and professional. Management staff are always helpful and sort problems immediately. Thank you Helping Hands, you're brilliant!

You do exactly what I want for my wife who has dementia.

We cannot speak highly enough of Helping Hands Home Care (Barnet) they are always here to help. Always polite, pleasant and helpful. We are far away so it's very important to know the care is always here. Thank you.

Times are changed and I am not told. If my carer is on holiday, I am never contacted and told who is coming instead. If she herself didn't tell me she was going to be away I wouldn't know. She does but I always have to ring the office to find out the arrangements.

The service is a huge asset to both my partner who receives treatment and myself because it takes a great amount of stress away from me. We look forward to our twice weekly visits from our carer who is great company for us and very knowledgeable.

Too expensive!

Avoid. I hired Helping Hands to care for my mum on Sundays, so that my usual carers (through another agency) could have a day off. Helping Hands promised much and delivered nothing. Far from providing continuity of care with one regular carer or, at the very least, a team of two or three, I had a seemingly endless stream of people arriving. Often two new people in one day. Each time I would be there to talk them through my mum's routine and meds (for some reason, this information did not appear on her notes. The two most recent carers said they wouldn't have had a clue what to do had I not been there), hoping we were sorted, but no. The next week, a new name would appear on my rota. Add to this, changes made to call times (without consulting me), invoicing errors (I was invoiced for 2 hours when I had had only 30 minutes' care), and an inability to provide cover when they canceled this Sunday's carer with just 3 days notice and you can see why I have gone elsewhere. The review is based on management, not carers.

Carers were very friendly and helpful.

My Helping Hands Home Care (Barnet) carer is a little gem. She's incredibly caring and efficient and brightens my day. All other carers I've experienced have been equally good. I can't recommend Helping Hands enough.

I have been treated now for a long time and I can only say how satisfied I am with Helping Hands. So continue please with your help.

Following my initial contact instant assessment was made by phone. I am very satisfied with the carer who is highly experienced and professional. Devoted to her job, always willing to oblige and make service user satisfied.

I have had regular care assistance from Helping Hands for two years and have been very complimentary about their service. The carers are cheerful, thoughtful, efficient and kind.

If it wasn't for my carers, I would not be able to live in my own home.