Helping Hands Home Care (Bury)

Suite 32-33, Europa House, Barcroft Street, Bury BL9 5BT
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8.5 8 Reviews
  • Helping Hands Home Care (Bury), Bury
Helping Hands Home Care in Manchester is proud to provide person-centred care packages in the place you know and love – home.

You might just need 30 minutes per week to help you with cooking and cleaning, or more complex support requiring several overnight stays, nonetheless their team of friendly and professional carers will be there with you every step of the way.

Their fine-tuned recruitment process ensures that all of their carers receive full background checks, including Disclosure Barring Service (DBS) screenings.

They're also the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and are fully licensed by the Care Quality Commission (CQC).

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bury) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Rachael Taylor (Branch Care Manager)

Helping Hands Home Care (Bury) Reviews (8)

8.5

Helping Hands Home Care (Bury) has a Review Score of 8.5 (8.500) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Bury) has 8 reviews.

Overall Experience

  • 7
  • 0
  • 1
  • 0
  • 0

Date Published

8
3
3
4
4

Review from Stephen M (Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is absolutely amazing she is actually like my best friend and without her I would be lost her bosses are so helpful also whenever I ring them I'd give them all a very special award.

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Review from Barbara P (Client) assisted by family/friend published on 23 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer takes me shopping and is always prompt and friendly.

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Management

Treated with Dignity

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Review from Philip W (Client) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer very helpful and always carry out all the tasks that are required of them.

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Review from Alison C (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mum needed additional support with my Dad (93) after a series of falls and a diagnosis of heart failure, I had no hesitation in contacting Helping Hands ( Bury). They had come highly recommended to me by several friends with elderly parents and they certainly didn't disappoint. Carers came twice
a day- in the morning to help my Dad out of bed and to wash/shower him, and in the evening to put him to bed. Thanks to this service we were able to keep him at home for longer.
All the Helping Hands carers treated my Dad with kindness, compassion, dignity and good humour. They were always punctual and professional. Moreover, we got frequent phone calls from the office to check things were running smoothly. We cannot thank all the carers and office staff enough for their service. Helping Hands has been described to me as the crème de la crème of the caring world, and I cannot recommend them highly enough.

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Review from Kathy W (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands were the third care provider we used. We found them to be far more reliable and professional than we'd been used to, which was a huge relief to me. I live 100 miles from my dad, who has dementia, and needed to be able to fully trust the carers, rather than be experiencing the constant
'blips' in the care which had been happening before.
With more consistent care, I knew that my dad was seeing people who had become familiar with him and understood his needs really well. I felt that they became very fond of him, and used a lot of humour and the kind of banter that he really enjoyed.
The management staff were also excellent, responding quickly to any questions and showing empathy when I was stressed and overwhelmed.
Dad has now moved to a care home, but I'm very grateful that Helping Hands were there for his last few months at home. I would recommend them wholeheartedly.

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Review from Joanne O (Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service and would definitely recommend Helping Hands. The carers were a great help and carried out tasks with professionalism and empathy. I was in need of help for a short period as I was recovering from an illness, over that time I received several different carers, I found
them all to be friendly and hard-working. My husband was out at work all day, leaving me with long days, trying to manage while physically weak and tired. It became very reassuring to know I would have help arriving each day for a couple of hours. I felt well looked after and all my needs were met, thank you ladies, I really appreciated your help.

Reply from Heather Lloyd, Branch Care Manager at Helping Hands Home Care (Bury)

Hi Joanne,
Thank you so much for leaving such a brilliant review for us! It's really heartwarming to hear how we were able to help you and that you felt that all of your needs were met while your husband was at work. It is our absolute pleasure to provide you with support and we're beyond grateful for your feedback.
Best wishes.

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Treated with Dignity

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Review from Deborah E (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had carers from Helping Hands for 2.5years. Over this period of time, the hours were increased and altered as Mum's needs changed and as my sister and I needed it - including a couple of 4-day breaks. The office staff are very approachable and adapted Mum's care package as needed. Mum's care plans
were reviewed regularly, but personal, and medication changes could be altered at short notice.
Carers became part of an extended family - providing Mum with love and laughter, as well as practical support. We could leave Mum and have our time, knowing she would be well looked after. In the last few months of Mum's life, we were lucky enough to be able to have the same four carers - this provided excellent continuity of care.
We would not have been able to keep mum at home without this support. Thank you.

Reply from Heather Lloyd, Branch Care Manager at Helping Hands Home Care (Bury)

Hi Deborah, thank you so much for leaving this wonderful review! It is so lovely to hear how our carers became part of an extended family and that your mum felt thoroughly supported - it was our absolute pleasure! I'll be sure to pass on your kind feedback to the team.
Best wishes.

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Management

Treated with Dignity

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Review from C M (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Bury) have gone above and beyond to support my family. We are currently going through a very difficult time and have found them to be on hand at every request. Nothing is ever too much trouble for the office team.
They have all been very supportive and have listened when I
have needed to have a cry.
They have made the whole journey for our family, much easier. The carers are amazing too. Always pleasant and happy to go above and beyond.

Reply from Heather Lloyd, Branch Care Manager at Helping Hands Home Care (Bury)

Thank you so much for leaving such a wonderful review! It is our pleasure to provide support for your family and we are all delighted here at the office to hear your kind words. I will be sure to pass on your amazing feedback to the carers.
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Bury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Helping Hands Home Care (Bury) is calculated as follows: ( (18 Excellents x 5) + (6 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bury) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Rachael

Rachael Taylor

Job Title: Branch Care Manager

I‘m Rachael, I am excited to be managing this service and providing person-centred care
for our clients. I‘m an experienced care manager with over 25 years of working in the care
sector. Helping Hands is a company that cares for both customers and their employees.
I feel valued and supported by very knowledgeable management. I enjoy spending time
with my family and an energetic springer spaniel.

Frequently Asked Questions about Helping Hands Home Care (Bury)

What Type of Services does Helping Hands Home Care (Bury) offer?

Helping Hands Home Care (Bury) offers Home Care.

How many Carers does Helping Hands Home Care (Bury) employ?

Helping Hands Home Care (Bury) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bury) to verify any information. View our terms and conditions. Helping Hands Home Care (Bury) has an Enhanced Service - more info.