Helping Hands Home Care (Bristol)

80 Shirehampton Road, Bristol BS9 2DR
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9.3 8 Reviews
  • Helping Hands Home Care (Bristol), Bristol
Helping Hands Bristol offers care in your own home in Bristol, Brislington, Bradley Stoke, Clifton, Filton, Frenchay, Keynsham, Southmead, Stoke Gifford, and surrounding areas.

Care staff are well trained and offer care that is compassionate and personalised and meets the needs of each individual.

They offer a whole range of care from just 30 minutes a week to full-time live in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Bristol) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Beth Smith (Branch Care Manager)

Helping Hands Home Care (Bristol) Reviews (8)

9.3

Helping Hands Home Care (Bristol) has a Review Score of 9.3 (9.319) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Bristol) has 8 reviews.

Overall Experience

  • 5
  • 2
  • 1
  • 0
  • 0

Date Published

8
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7
1

Review from Lynda P (Client) published on 26 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with helping hands for 2 years now. I have always felt the carers to be friendly, professional, supportive and polite.
They never miss any calls and should there be any changes to your visit they will let you know.
I am very happy with my care and would definitely recommend Helping hands.

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Review from J M (Wife of Client) published on 25 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands have helped with the daily care of my husband for several months now and he is very comfortable with the lovely friendly ladies who have given him the greatest care every day. Thank you to everyone.

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Review from Janice B (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a difficult decision to bring in care for a loved one, when for so long they have been totally independant. But, we are so glad we did. The change in my Mum since having a small amount of care has been amazing. She looks forwards to their visits which I never thought would happen. The
support team at the Shirehampton office were so understanding and supported me in making the first steps. We started with a small amount and gradually built it up. What we discovered was that Mum really liked one on one care, not everyone wants to go to day centres with lots of people, some people like the undivided attention which she gets from the lovely ladies who support her each week. They are fantastic, kind, considerate, caring, extremely practical and intuitive. What I find invaluable is at the end of each visit , I can read how it went on the Helping Hands portal. It has helped me make decisions on what works and what would suit going forward. I cannot thank the team enough.

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Review from Janet C (Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular visits are very helpful and it's good to have a team of carers who get to know me and are happy to do the jobs and also spend time with me for a chat. When I need assistance with appointments and errands these are fitted in so I am able to cope safely with them. My self confidence is reviving!
The carers report any little changes so they know how to look after me and my home. I am happy with their care and recommend the company.

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Review from Susan E (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Bristol have been absolutely superb in caring for my father and previously my step mother as well - Nothing was ever too much trouble - Often carers went well beyond the line of duty to ensure that my Dad was in safe hands and tended to even when this care was needed outside normal hours.


Carers were prompt in their arrival times at Dad's house (unless totally unavoidable) and although several carers attended to Dad through the week, there was sufficiently few that Dad got to know them all - a variety of care added to his interest - all were lovely people

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Review from Susan C (Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been kind, patient and cheerful helping me to start the day on a positive note. They have arrived promptly at planned times which helps to calm any anxiety about waiting too long. They are always smartly dressed and take care to use protective gloves and aprons.
Their care for me has been
a great support for my husband at the beginning of the day.

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Review from Claire P (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found service to be highly professional and caring over the last 2 years in dealing with the needs of my Mother who has just passed her 100th birthday. What is impressive is that not only have the allocated carers shown a high level of consistency but that in the event of an incident
the back-up assistance from the office has always been available and often ready to attend at short notice to offer the necessary additional assistance even out of hours. There has also been a flexibility amongst the staff to adapt to the changes in my Mothers needs over the last 24 months. Finally there can be no doubt that the fact that certain of the carers have been consistently caring for my Mother for the last 2 years she has developed a bond with them which assists not only in provision of the service to meet her physical needs (eradicating any trauma which she may experience from constantly changing staff) but aids her mental well being as she has forged relationships.

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Review from Joanna K (Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Extremely friendly carers who were efficient and helpful. The service was appreciated, especially the fact that it was organised at short notice. The staff were reliable and polite and did what was needed.

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Current Review Score: 9.3 (9.319)

Overview of Review Score

The Review Score of 9.3 (9.319) out of 10 for Helping Hands Home Care (Bristol) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Helping Hands Home Care (Bristol) is calculated as follows: ( (26 Excellents x 5) + (16 Goods x 4) ) ÷ 42 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Bristol) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Beth

Beth Smith

Job Title: Branch Care Manager

I have worked in the care sector since 2014, progressing from Carer to Care Coordinator,
Live-in Care Manager, and now Branch Care Manager. Since joining Helping Hands in
October 2021, I‘ve loved my role and take pride in ensuring our customers remain safe
and independent at home. Helping Hands values our dedication to delivering high-quality
care and providing reassurance for customers and their families. Outside of work, I enjoy
travelling the world and spending quality time with loved ones.

Frequently Asked Questions about Helping Hands Home Care (Bristol)

What Type of Services does Helping Hands Home Care (Bristol) offer?

Helping Hands Home Care (Bristol) offers Home Care.

How many Carers does Helping Hands Home Care (Bristol) employ?

Helping Hands Home Care (Bristol) employs 500 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Bristol) to verify any information. View our terms and conditions. Helping Hands Home Care (Bristol) has an Enhanced Service - more info.