Helping Hands Home Care (Eastbourne)

Unit 12a, Pacific House, Easter Island Place, Eastbourne, BN23 6FA
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9.9 14 Reviews
  • Helping Hands Home Care (Eastbourne), Eastbourne
The Eastbourne branch of Helping Hands is well-equipped to provide care and support to those with the most complex of needs.

Led by a specialist care manager, the compassionate team of carers goes above and beyond to deliver the best possible care to each indivudal.

They provide a wide range of flexible services, and whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provide individually tailored support that is completely unique to you and your requirements.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The Eastbourne branch services families living in Bexhill-on-Sea, Hastings, Uckfield, Lewes, Seaford, East Dean, Pevensey Bay, Polegate and surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.05
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Eastbourne) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Katrina Leckie (Branch Care Manager)

Helping Hands Home Care (Eastbourne) Reviews (14)

9.9

Helping Hands Home Care (Eastbourne) has a Review Score of 9.9 (9.924) out of 10, based on 11 reviews in the last 2 years.
Over all time Helping Hands Home Care (Eastbourne) has 14 reviews.

Overall Experience
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Reviewer Connection to Helping Hands Home Care (Eastbourne)
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Total of 14, showing 1-14
Review from Colin F (Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hurt my right leg a few months ago and a few weeks later my knee gave way causing me to fall. I now need walking aids to get around. The Physio from the Doctors surgery is helping me with exercises to strengthen my leg. I contacted Helping Hands for help with tasks around the house, and I have found
each helper very friendly and a great help with all of the cleaning jobs I ask them to help me with.
I highly recommend Helping Hands.
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Review from Brenda F (Wife of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands provided a carer to support me with my disabled husband in a hotel in Eastbourne. It has taken a lot of planning to set this up as my husband has a lot of mobility issues and communication problems.
I've had excellent, friendly support from the team to set up this care for our two night
stay to ensure we had an enjoyable time.
Our Carer was friendly, calm and reassuring. She provided all personal care morning and evening and attended during the night. Although the Carer was very young, she was very confident with everything.
Our Carer really ensured that my husband and I had a lovely break and lovely memories.
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Review from J B (Partner of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came on holiday to Eastbourne for a week and arranged for helping hands to come and wash and dress my disabled wheelchair user partner who has MS. The carers were all lovely, professional and caring and arrived at 9am everyday as arranged. We cannot fault the carers were all that was given to my
partner, which made our holiday experience perfect and allowed us to go out for a lovely breakfast daily and enjoy each precious day of our holiday. We would like to thank the fantastic ladies who came and would recommend them in future to anyone going on holiday to Eastbourne who requires short term care.
Thankyou xxx
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Review from L G (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been under the wing of this wonderful agency for over a year and from the lady who answers the phone to the ladies that attend my mother in law they are wonderful. Management run an efficient and caring ship and we are totally blown away with how exceptional their service is. We can thoroughly
recommend. We would never look any where else. Thank you to everyone concerned x
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Review from Ian S (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the care and compassion my mother received from both the day carers and live in carers over the time we used the service .


Every carer were kind and professional in all their interactions and above all showed their love of the job they did.


One carer on talking about services said

'i am just a carer' . There is no 'just' for these incredibly people who do a job because they CARE . If you are thinking of using helping hands I would recommend every time.


They allowed my mother to stay in her own home and to live the death she wanted. At home, cared for by lovely people . We avoided hospital ensuring a bed there was free for someone needing care with the chance of life. We avoided a nursing home , which my mother did not want .


Do consider for your loved ones

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Review from Richard W (Son of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were always kind and considerate, the care provided enabled my mother to remain in her own home until she was nearly 96.My thanks to all the staff at Helping Hands who supported my mother for many years.
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Review from P W (Brother of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with each member of staff who has visited my brother to offer him assistance in his home and also to go shopping


Particularly impressive us the attitude of each visitor and their professional approach.

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Review from T M (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed some additional support but was reluctant. The Helping Hands people responded to my concerns to this with assurance and patience. The care then given was very well received and always with understanding.
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Review from M R (Son-in-law of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always arrives and makes sure my father in law is fed and food left for his tea time too. Anything he asks for they will help with that too if needed. Liaises with a family member is if there is a problem.
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Review from S S (Wife of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been under the care of Helping Hands Home Care since February 2024, initially as a companionship visit then for full personal care since June 2024 due to his deteriorating Alzheimer's condition.
I've found all his carers to be professional and compassionate throughout his journey, despite
his often difficult behaviour. Nothing too much trouble.
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Review from Chris C (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, both professional and friendly.
The team organised and provided transportation for my parents on Christmas Day to our home (2 hours away), and stayed on hand to provide whatever care support was needed, got on well with my parents and integrated with the family joining us for Christmas
dinner.
Would recommend and my parents are using again. Thanks.
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Review from L G (Granddaughter of Client) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent in every way.
Nothing is ever too much trouble for them. The call times are good. I always feel safe in their care. We have no complaints to make, we are very happy with the service we get.
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Review from S T (Daughter of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for all your care, attention, reassurance and for your can-do attitudes. You've restored our faith in care providers, plus already enabled us the family to dare to go away for a night or two, having complete confidence that Mum's in great hands.
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Review from D A (Granddaughter of Client) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've been using helping hands for 27 months. The report the carriers have built with my grandmother is excellent. They show complete compassion, dignity and respect. They take their time and are extremely patient with her. They also take the time to talk to me and ask him for I'm OK in my caring role.
The only downfall is the cost of the car as helping hands is one of the most expensive providers. My grandmother won't be able to continue to afford the care once her savings run out.
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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Helping Hands Home Care (Eastbourne) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Helping Hands Home Care (Eastbourne) is calculated as follows: ( (62 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Eastbourne) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Katrina

Katrina Leckie

Job Title: Branch Care Manager

I oversee the daily operations of our service, managing office and care staff, ensuring compliance with internal and CQC standards, and providing high-quality, personalised care to our customers. With 10+ years of experience, I‘ve had the privilege of working with diverse teams.


I’m also a proud mum to a kind, funny two-year-old boy and enjoy cooking new recipes and crafting in my spare time.

Frequently Asked Questions about Helping Hands Home Care (Eastbourne)

What Type of Services does Helping Hands Home Care (Eastbourne) offer?

Helping Hands Home Care (Eastbourne) offers Home Care.

How many Carers does Helping Hands Home Care (Eastbourne) employ?

Helping Hands Home Care (Eastbourne) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Eastbourne) to verify any information. View our terms and conditions. Helping Hands Home Care (Eastbourne) has an Enhanced Service - more info.