With over 100 branches and 6,000 carers providing dedicated support across England and Wales, Helping Hands Home Care is one of the UK’s leading home care providers.
Helping Hands' Swindon branch is on hand whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; Helping Hands’ Swindon team will work closely with...
Care Provided by Helping Hands Home Care (Swindon)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £36.20
- Weekly Live-in Care Fees: from £1,825
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
Contact Helping Hands Home Care (Swindon) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Helping Hands Home Care
- Private Owned
Person in charge
- Jayne Knight (Branch Care Manager)
Helping Hands Home Care (Swindon) Reviews (9)
Helping Hands Home Care (Swindon) has a Review Score of 9.4 (9.4) out of 10, based on 8 reviews in the last 2 years.
Over all time Helping Hands Home Care (Swindon) has 9 reviews.
My Father's situation is rather unique - he has no living relatives/ friends within close proximity and I live on the other side of the world - I do as much as I can for him but obviously there are times when certain tasks are impossible given the distance between us. Helping Hands have been our lifeline for three years now and continue to be one that we couldn't do without. The need for us to seek support from Helping Hands came on rather suddenly and the Swindon branch couldn't have been more helpful when it came to designing a care plan suitable for Dad's needs - a care plan which has needed to be adjusted accordingly multiple times (sometimes at very short notice) to help Dad cope with the realities of his old age. Helping Hands have consistently gone above and beyond in numerous ways & we cannot thank them enough - particularly Chung (who has become a valued friend to my Dad). Their care gives me the peace of mind I need to know that Dad is safe to continue living in his own home
Hannah,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Helping Hands have been a life line due to Dad not having any family close by. It is great to hear when first starting with us, the Swindon branch were able to design a care...
The carers started off by visiting once a day but prior to his passing, this had increased to four times a day. The carers were all very kind and compassionate and the quality of care was excellent. Nothing was too much trouble and not only did they offer support to my husband, but to me too, encouraging me to take time for myself whilst they were with him.
As a family, we would like to especially pass on our thanks to one carer in particular. This was Bernard who really did go over and above in everything he did. He engaged with my husband throughout and was always ready with a joke and a smile. We really believe that this made a difference particularly during our loved one's final days. Thank you.
We are happy to have supported your husband and your family during such a difficult time. It means a lot to hear that our carers provided compassionate care and reassurance when you needed it most.
Your...
We set up a plan of support and care which to this day is perfect for all parties concerned. My father looks forward to his outings and 1 to 1 care support. I've noticed the benefits to this great service that helping hands have given not only my father be to us as a family in general.
From phone calls, emails or anything in terms of contact and information sharing they have been so professional. Can't thank them enough. Would recommend them hands down.
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear that Helping Hands were quick to respond and answer any questions you had after reaching out to Helping Hand and all communication since has been professional.
It is also great to...
Been with helping hands for over a year now and the carers are always very friendly and polite but feel the new ones could do with a bit more training as I find it hard to ask them to do things for me would definitely recommend helping hands to other people
Maureen,Thank you for taking the time to leave us a review, we really appreciate it.We are happy to hear that after being with Helping Hands for over a year now the carers have always been very friendly and polite and you would recommend us to other people.We will be sure to pass on feedback your comments regarding the training for new staff to the team.Kindest regards Katie
I'm very happy with the care I receive, and the carers are all brilliant, they take there time and don't rush you, they look after me really well. I would highly recommend Helping Hands to other people.
Peter, Thank you for taking the time to leave us a 5* review, we really do appreciate it.We are delighted to hear you are happy with the care you receive and all the carers are brilliant.It is also great to hear they take their time and look after you well.We will be sure to pass on your feedback to the team.Kindest regards Katie
Review was quick (10 minutes) ot much to discuss as only receive carer 1/2 hr Saturday. Lady was friendly and seemed to understand my needs.
I have used Helping Hands on and off since 2024. I am grateful being given their telephone number and since the first time they started helping me I can sincerely say that I have been looked after and helped with smiles and a genuine reason to do what I would ask of carers, including taking me for hospital appointments and being with me for a week so that I was safe. I am glad I have them.
The review went well very professional and focused.
The care that my husband has received has been extremely good. The ladies and gents are very caring and sympathetic towards his needs. Only one thing I do find quite difficult to understand is the rota each week sent to us. The names on it are quite difficult as to who will be turning up.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Helping Hands Home Care (Swindon).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Helping Hands Home Care (Swindon).
Meet the Team (1)
About me
I have been in care since 2002 and have worked in both domiciliary and residential care. I got in to care by accident, and have never looked back. I love what I do and the challenges that come with providing great care. My job as branch manager is to ensure that our care standards are excellent at all times, person-centred and that my staff are content.
In my personal life, I am married with three children who are 16, 23 & 27. I love my garden, vegetable patches and going out walking with the dog, as I live out in the countryside. In the evenings, I cuddle up with the cats and a good book.
Experience and expertise
Throughout my career, I have worked in home care, residential, supported living and have also run a residential staff agency. I have achieved my Levels 2 & 3 in Health and Social Care, and in 2019 I graduated with my Leadership & Management in Health and Social Care Level 5 which was a very proud moment.
As manager, I have the responsibility to ensure that the branch is compliant and correctly registered with the CQC. I need to make sure that we are as safe and responsive as possible. Staff need to be effective and caring and well-led by an office team who can fully understand what’s needed.
I am a dementia champion and a member of Dementia Friends; dementia care is a passion that I have had throughout my career and I hope to pursue it further where possible.
Why I chose Helping Hands
I chose Helping Hands as I thought they could offer me the challenge of a new start for a very well renowned provider. I wanted to work for a company that had the staff and customers at the heart of what they do, and the reviews online about the service are really second to none.
There’s not a part of this job that doesn’t excite me! Being a manager is so rewarding; it allows me to make positive changes, learn new skills and gain knowledge that can be shared with my brilliant team. Having the support of other managers in the team is also fantastic; we all help each other to learn, develop and grow, and ultimately provide the best service that we can.
Frequently Asked Questions about Helping Hands Home Care (Swindon)
How many Carers does Helping Hands Home Care (Swindon) employ?
Helping Hands Home Care (Swindon) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swindon) to verify any information. View our terms and conditions. Helping Hands Home Care (Swindon) has an Enhanced Service - more info.