With over 100 branches and 6,000 carers providing dedicated support across England and Wales, Helping Hands Home Care is one of the UK’s leading home care providers.
Helping Hands' Swindon branch is on hand whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; Helping Hands’ Swindon team will work closely with...
With over 100 branches and 6,000 carers providing dedicated support across England and Wales, Helping Hands Home Care is one of the UK’s leading home care providers.
Helping Hands' Swindon branch is on hand whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; Helping Hands’ Swindon team will work closely with you to provide unique home care that is completely bespoke to you and your needs.
The Helping Hands team offers dedicated support ranging from personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions. And if your circumstances change at the last minute, the team will often have high-quality care in place within 24 hours of your initial enquiry.
Helping Hands Swindon's experienced team covers Cricklade, Malmesbury, Marlborough, Swindon and the surrounding areas.
Care Provided by Helping Hands Home Care (Swindon)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £36.20
Weekly Live-in Care
From £1,825
Contact Helping Hands Home Care (Swindon) to get a personalised quote:
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Swindon) for full pricing details and T&Cs.
Helping Hands Home Care (Swindon) has a Review Score of 9.4 (9.400) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Swindon) has 9 reviews.
Reviewer Connection to Helping Hands Home Care (Swindon)
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Showing 9 reviews matching selected criteria
Review from Hnnah C (Daughter of Client) published on 8 December 2025 Date of experience: November 2025•Submitted via Website•
Overall Experience
My Father's situation is rather unique - he has no living relatives/ friends within close proximity and I live on the other side of the world - I do as much as I can for him but obviously there are times when certain tasks are impossible given the distance between us. Helping Hands have been our...
My Father's situation is rather unique - he has no living relatives/ friends within close proximity and I live on the other side of the world - I do as much as I can for him but obviously there are times when certain tasks are impossible given the distance between us. Helping Hands have been our lifeline for three years now and continue to be one that we couldn't do without. The need for us to seek support from Helping Hands came on rather suddenly and the Swindon branch couldn't have been more helpful when it came to designing a care plan suitable for Dad's needs - a care plan which has needed to be adjusted accordingly multiple times (sometimes at very short notice) to help Dad cope with the realities of his old age. Helping Hands have consistently gone above and beyond in numerous ways & we cannot thank them enough - particularly Chung (who has become a valued friend to my Dad). Their care gives me the peace of mind I need to know that Dad is safe to continue living in his own home
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swindon)
Hannah,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Helping Hands have been a life line due to Dad not having any family close by. It is great to hear when first starting with us, the Swindon branch were able to design a care...
Hannah,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Helping Hands have been a life line due to Dad not having any family close by. It is great to hear when first starting with us, the Swindon branch were able to design a care plan suitable for your Dad, which has been adjusted accordingly when Dad's needs change.
It is also amazing to know that the team have consistently gone above and beyond in numerous ways, especially Chung who has become a valued friend to your Dad.
Chung and the team will be thrilled to read your comments and know they are providing you with peace of mind knowing Dad is safe to continue living at home due to the care being provided by them.
We will be sure to share your feedback with them now.
Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G J (Wife of Client) published on 20 November 2025 Date of experience: October 2025•Submitted via Website•
Overall Experience
My terminally ill husband who was extremely private, was reluctant to receive support from anyone else apart from me and our sons but after encouragement from the Prospect and Community nurses, he agreed for carers from Helping Hands, to visit.
The carers started off by visiting once a day but...
My terminally ill husband who was extremely private, was reluctant to receive support from anyone else apart from me and our sons but after encouragement from the Prospect and Community nurses, he agreed for carers from Helping Hands, to visit. The carers started off by visiting once a day but prior to his passing, this had increased to four times a day. The carers were all very kind and compassionate and the quality of care was excellent. Nothing was too much trouble and not only did they offer support to my husband, but to me too, encouraging me to take time for myself whilst they were with him.
As a family, we would like to especially pass on our thanks to one carer in particular. This was Bernard who really did go over and above in everything he did. He engaged with my husband throughout and was always ready with a joke and a smile. We really believe that this made a difference particularly during our loved one's final days. Thank you.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swindon)
Thank you for taking the time to leave us such a detailed review, we really do appreciate it. We are happy to have supported your husband and your family during such a difficult time. It means a lot to hear that our carers provided compassionate care and reassurance when you needed it most.
Your...
Thank you for taking the time to leave us such a detailed review, we really do appreciate it. We are happy to have supported your husband and your family during such a difficult time. It means a lot to hear that our carers provided compassionate care and reassurance when you needed it most. Your special mention of Bernard is wonderful-we'll make sure he knows the positive impact he had. Bringing comfort and a smile during those final days is exactly what we strive for. Thank you again for your kind words. We're here if you need anything further. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Craig M (Son of Client) published on 6 November 2025 Date of experience: October 2025•Submitted via Website•
Overall Experience
Having reached out for some support for my elderly father at the start of the year. I contacted helping hands,within a day they replied and answered many questions that i had.
We set up a plan of support and care which to this day is perfect for all parties concerned. My father looks forward to...
Having reached out for some support for my elderly father at the start of the year. I contacted helping hands,within a day they replied and answered many questions that i had. We set up a plan of support and care which to this day is perfect for all parties concerned. My father looks forward to his outings and 1 to 1 care support. I've noticed the benefits to this great service that helping hands have given not only my father be to us as a family in general.
From phone calls, emails or anything in terms of contact and information sharing they have been so professional. Can't thank them enough. Would recommend them hands down.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swindon)
Craig, Thank you for taking the time to leave us a review, we really do appreciate it. We are thrilled to hear that Helping Hands were quick to respond and answer any questions you had after reaching out to Helping Hand and all communication since has been professional.
It is also great to...
Craig, Thank you for taking the time to leave us a review, we really do appreciate it. We are thrilled to hear that Helping Hands were quick to respond and answer any questions you had after reaching out to Helping Hand and all communication since has been professional. It is also great to hear that you feel the support plan and care we provide is perfect for everyone concerned and you would recommend us. The team in Swindon will be pleased to know your father looks forward to his 1-1 support and outings, which has made not only a difference to your Father but to the whole family in general. We will be sure to pass on your feedback to the team. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maureen T (Client / Service User) published on 16 October 2025 Date of experience: September 2025•Submitted via Website•
Overall Experience
Been with helping hands for over a year now and the carers are always very friendly and polite but feel the new ones could do with a bit more training as I find it hard to ask them to do things for me would definitely recommend helping hands to other people
Been with helping hands for over a year now and the carers are always very friendly and polite but feel the new ones could do with a bit more training as I find it hard to ask them to do things for me would definitely recommend helping hands to other people
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swindon)
Maureen,Thank you for taking the time to leave us a review, we really appreciate it.We are happy to hear that after being with Helping Hands for over a year now the carers have always been very friendly and polite and you would recommend us to other people.We will be sure to pass on feedback your comments regarding the training for new staff to the team.Kindest regards Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter S (Client / Service User) published on 16 October 2025 Date of experience: September 2025•Submitted via Website•
Overall Experience
I'm very happy with the care I receive, and the carers are all brilliant, they take there time and don't rush you, they look after me really well. I would highly recommend Helping Hands to other people.
I'm very happy with the care I receive, and the carers are all brilliant, they take there time and don't rush you, they look after me really well. I would highly recommend Helping Hands to other people.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Swindon)
Peter, Thank you for taking the time to leave us a 5* review, we really do appreciate it.We are delighted to hear you are happy with the care you receive and all the carers are brilliant.It is also great to hear they take their time and look after you well.We will be sure to pass on your feedback to the team.Kindest regards Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P G (Client / Service User) published on 19 August 2025 Date of experience: July 2025•Submitted via Postal Review Card•
Overall Experience
Review was quick (10 minutes) ot much to discuss as only receive carer 1/2 hr Saturday. Lady was friendly and seemed to understand my needs.
Review was quick (10 minutes) ot much to discuss as only receive carer 1/2 hr Saturday. Lady was friendly and seemed to understand my needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L B (Client / Service User) published on 14 May 2025 Date of experience: April 2025•Submitted via Postal Review Card•
Overall Experience
I have used Helping Hands on and off since 2024. I am grateful being given their telephone number and since the first time they started helping me I can sincerely say that I have been looked after and helped with smiles and a genuine reason to do what I would ask of carers, including taking me for...
I have used Helping Hands on and off since 2024. I am grateful being given their telephone number and since the first time they started helping me I can sincerely say that I have been looked after and helped with smiles and a genuine reason to do what I would ask of carers, including taking me for hospital appointments and being with me for a week so that I was safe. I am glad I have them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J M (Wife of Client) published on 2 April 2025 Date of experience: March 2025•Submitted via Postal Review Card•
Overall Experience
The review went well very professional and focused.
The review went well very professional and focused.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C B (Wife of Client) published on 10 August 2022 Date of experience: July 2022•Submitted via Postal Review Card•
Overall Experience
The care that my husband has received has been extremely good. The ladies and gents are very caring and sympathetic towards his needs. Only one thing I do find quite difficult to understand is the rota each week sent to us. The names on it are quite difficult as to who will be turning up.
The care that my husband has received has been extremely good. The ladies and gents are very caring and sympathetic towards his needs. Only one thing I do find quite difficult to understand is the rota each week sent to us. The names on it are quite difficult as to who will be turning up.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2018
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Helping Hands Home Care (Swindon).
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Meet the Team (1)
Jayne KnightJob Title Branch Care Manager
About me
I have been in care since 2002 and have worked in both domiciliary and residential care. I got in to care by accident, and have never...
About me
I have been in care since 2002 and have worked in both domiciliary and residential care. I got in to care by accident, and have never looked back. I love what I do and the challenges that come with providing great care. My job as branch manager is to ensure that our care standards are excellent at all times, person-centred and that my staff are content.
In my personal life, I am married with three children who are 16, 23 & 27. I love my garden, vegetable patches and going out walking with the dog, as I live out in the countryside. In the evenings, I cuddle up with the cats and a good book.
Experience and expertise
Throughout my career, I have worked in home care, residential, supported living and have also run a residential staff agency. I have achieved my Levels 2 & 3 in Health and Social Care, and in 2019 I graduated with my Leadership & Management in Health and Social Care Level 5 which was a very proud moment.
As manager, I have the responsibility to ensure that the branch is compliant and correctly registered with the CQC. I need to make sure that we are as safe and responsive as possible. Staff need to be effective and caring and well-led by an office team who can fully understand what’s needed.
I am a dementia champion and a member of Dementia Friends; dementia care is a passion that I have had throughout my career and I hope to pursue it further where possible.
Why I chose Helping Hands
I chose Helping Hands as I thought they could offer me the challenge of a new start for a very well renowned provider. I wanted to work for a company that had the staff and customers at the heart of what they do, and the reviews online about the service are really second to none.
There’s not a part of this job that doesn’t excite me! Being a manager is so rewarding; it allows me to make positive changes, learn new skills and gain knowledge that can be shared with my brilliant team. Having the support of other managers in the team is also fantastic; we all help each other to learn, develop and grow, and ultimately provide the best service that we can.
Frequently Asked Questions about Helping Hands Home Care (Swindon)
How much does Helping Hands Home Care (Swindon) cost?
The agency lists fees from £36.20 for hourly visiting care and from £1,825 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Helping Hands Home Care (Swindon) employ?
Helping Hands Home Care (Swindon) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Swindon) to verify any information. View our terms and conditions. Helping Hands Home Care (Swindon) has an Enhanced Service -what an Enhanced Service includes.
