Helping Hands Home Care (Lutterworth)

good to know someone is available to help with her need.

The fact that I have been with Helping Hands since 2019 says a great deal. The present leadership team are extremely hard working, approachable and focussed on my needs. These have changed over the years but Helping Hands have always made sure that my needs, which are complex, have been met. I have had some excellent carers who have frequently gone the extra mile to help. There has obviously been some hiccups over the years but these have always been resolved quickly and to my satisfaction.

Thank you Helping Hands

On top of the excellent assistance given 3 times a week, I received even more care when I had sciatica. The carers spent more time doing tasks that I could normally manage. They looked after me and my husband by doing shopping, fetching medication and taking me to appointments. It was our 66th wedding anniversary, so they helped prepare for a special family meal by shopping, preparing food and setting the table. All of this is to help us stay independent.

The experience of using care services was with the intention of rehabilitation after surgery. This arrangement has worked very well. Thanks to the flexibility of Caring Hands, I feel that I have achieved my objective in relation to normal lifestyle activities.

My experience of Helping Hands has been very positive and I cannot recommend them highly enough. The service is friendly but professional. I feel I am listened to and the needs of my husband fully understood and responded to. I have complete confidence in everyone at Helping Hands that I have come into contact with.

Helping Hands provided carers after I broke my hip 6 months ago. They enabled me to return to my own home and helped me to gradually return to normal. I needed daily help to begin with: the carers offered gentle support and encouragement so that I regained my confidence to eventually manage on my own. I would recommend their services to anyone needing help whilst recovering from an accident or operation.

I am really pleased and happy with the service my mum receives from Helping Hands Home Care. All the carers are very friendly, caring and treat mum with respect. They make sure she is eating, make her drink, see to her personal needs and importantly always have time for a chat. If there are any issues, I am informed straight away. Having Helping Hands gives me and my family complete peace of mind. Thank you.

Very helpful. Informative. Practical support provided. The reviewer was very kind indeed. The reviewer provided all the following via email as promised.

Carers are very helpful and thorough, they use their own initiative, kind and conversation is interesting. They listen to advice/instructions and make me feel confident.

From mother, to matron at school, to batman in the army, to bedder at university, to wife, all 87 years have been supported, well done Helping Hands in continuing this for me.

Very friendly, helpful staff who provide my mother (3 days a week) with all the assistance that she needs to help maintain her independent living. They are dependable and can always be relied on. I would not hesitate to recommend them to anyone.

Excellent service from the outset. We are new to Helping Hands who are providing twice-daily care visits to assist us with my father's daily care. Carers are always on time, always cheerful, always professional and provide a consistently high level of care.

My carer was so very lovely and was prepared to do anything I felt I needed. She filled the short time she was here and also used her initiative to point out some things I hadn't thought about that she could do. She was extremely pleasant to talk to, mindful of my home and I would be very happy if she was to be my caregiver in the future.

We will always be grateful to the carers from Helping Hands who provided Mother with assistance in personal care, enabling me to continue going to work with peace of mind. When the mother became very unwell and immediate help was needed, none was available from either of the local authority care providers. It was Helping Hands who stepped in at short notice to care for Mother when I, aged 73, no longer could. Always kind, friendly and efficient. They really do 'go the extra mile' for us.

The team from Helping Hands have been fantastic! They visit my 85 year old mum three times a day every day. Mum has dementia so it is wonderful that she can maintain her independence with a little support to keep her safe. The staff are amazing!

There have been a few admin problems but they have been quickly resolved. I am a very happy customer.

The ladies who visit and in the office are excellent. My husband's mother is in her 100th year and fiercely independent. Everyone from Helping Hands shows kindness, respect and affection but always remains very professional. We are all very grateful for all they do especially alerting us to medical issues that we may otherwise not be privy to. The longevity of our association indicates how happy we are with Helping Hands. Thank you all.

We would not hesitate to recommend Helping Hands Lutterworth.

We had 5 carers in total. All were very hard working and each had excellent personalities. We do not need a service now and miss the friendliness of their calls. Nothing was ever too much trouble. Highly recommended.