We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services and live in services. We can create bespoke care packages, full costings can be provided.
These prices are only a guideline, please contact Helping Hands Home Care (Lutterworth) to find out the exact price for your requirements.
Helping Hands Home Care (Lutterworth) has a Review Score of 10 (9.958) out of 10, based on 20 reviews in the last 2 years. Over all time Helping Hands Home Care (Lutterworth) has 22 reviews.
Review from Helen B (Wife of Client) published on 22 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)
I am very pleased to hear that you are happy with the service. It's a pleasure to enable you to have holidays and to support your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David D (Son of Client) published on 26 April 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.958) out of 10 for Helping Hands Home Care (Lutterworth) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Helping Hands Home Care (Lutterworth) is calculated as follows: ( (114 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Lutterworth) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Manager
Joined: 2022
I joined Helping Hands Lutterworth on 21/3/22, it was originally known as Helping Hands Market Harborough.
My role as a Registered care manager is to ensure and oversee we are running a safe and well-led service. The electronic systems in place make it easy for me to monitor the care we deliver.
I have a great team in place that will ensure customers have suitable and vetted carers. My team help ensure we are compliant and that customers are happy with the service they receive.
Our foundation is built on kindness, we are honest and transparent. All customers have access and the right to exercise a complaint or compliment through our policies and procedures.
We reward our carers when we identify a true act of kindness. Our Moments of Kindness board can be seen in the office.
Our care plans consist of person-centred care, identifying risks and risk management.
We liaise with health professionals where needed and agreed upon by the customer.
Carers follow a training programme no matter their experience in care. Training may consist of mandatory, delegated and /or clinical care. We work with our own in-house registered nurses and compliance team. As well as our live-in care services should a customer develop the need to move onto the next level of homecare. We intend to be with you on your journey of care and fully believe there is always a way to live safely at home with the right support.
I have worked in care for over 20 years my background was firstly residential care working mostly for Social Services as a carer for the first years progressing through the management structure in the later years.
As the Social Services homes transitioned from the public to the private sector I was employed to help some homes in difficult transition.
My experience within care has brought me to be a knowledgeable and understanding Registered care manager.
I have NVQ levels 2 and 3, NVQs in health and social care, end-of-life care and medication, Certificates in dementia support and challenging behaviours.
I moved into Domically Care around 2016 and progressed to manage the service which delivered 1,500 hours per week around the whole of Leicestershire.
My belief and passion for quality care comes from a personal journey as a child watching and helping my mother struggle to look after my Grandad. Along with many more personal experiences, I know what it is like to feel lost looking for the right care provider. I am pleased to say I believe in the Helping Hands Foundation which is why I am in the post today.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Lutterworth) to verify any information. View our terms and conditions. Helping Hands Home Care (Lutterworth) has an Enhanced Service - more info.
