GoodOaks Homecare - Mid Sussex and Wealden provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas.
Their mission is to deliver exceptional quality homecare whilst making a lasting difference in the lives of clients and communities.
With the care professionals' help, clients are able to stay safe, independent and comfortable in familiar surroundings that they loved and sometimes, they spent...
Care Provided by GoodOaks Homecare - Mid Sussex and Wealden
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £33.03 - £40.55
- Weekly Live-in Care Fees: £1,369 - £1,764
- 30 Minute Visiting Care Fees: £24.99 - £31.58
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."
Contact GoodOaks Homecare - Mid Sussex and Wealden to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- GoodOaks Homecare
- Private Owned
Person in charge
- Suzanne Hartfield (Registered Manager)
GoodOaks Homecare - Mid Sussex and Wealden Reviews (16)
GoodOaks Homecare - Mid Sussex and Wealden has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years.
Over all time GoodOaks Homecare - Mid Sussex and Wealden has 16 reviews.
The live-in care provided by GoodOaks has been excellent. Tünde and Cathy look after Dad so well-they are kind, attentive, and respectful. Dad loves their cooking and enjoys their company. He is very happy.
Thank you so much for your kind words. Were delighted to hear that your dad is so happy and well supported. Tnde and Cathy will be thrilled to know their care, cooking, and companionship mean so much. Providing attentive, respectful, personcentred support is incredibly important to us, and its...
Excellent reliable service, including fitting in extra care at very short notice.
Carers are brilliant too, especially some that go above & beyond in their care.
Its especially lovely to hear your kind words about the...
Good Oaks provides the highest level of care for my mother. I cannot rate the company more highly. Everyone goes above and beyond, and I am really grateful for their high standards, humanity and kindness. It helps my mother to continue to lead an independent life, and I am extremely grateful to them for that.
Your kind words about our carers humanity, kindness and...
Good Oaks Homecare ensure a smooth changeover between carers with the manager bringing one to my mother's home and collecting the other one at an agreed time.
The manager has always responded promptly to any emails regarding concerns, and spoken to the carer(s) if necessary to rectify any issues raised. Patience and understanding regarding my mother's waking frequency during the night is incredible.
We are delighted to hear that your mother has settled well at home with the support of her two livein carers. Its wonderful to know that they have built such a positive rapport with her and that their kindness, patience, and...
I am writing this review on the behalf of my wife Ann, who is the recipient of the care provided by GoodOaks, for over 2 years. The staff are generally polite and very capable of carring out the care requirements needed to keep Ann clean, safe and happy. They go to great levels to keep to rota times, sometimes in difficult weather. Generally we are well satisfied with the service they provide.
It's especially encouraging to know that you've found...
They always are supportive kind and go the extra mile to make sure that I live well in my home
When my needs change they are very responsive in ensuring everything is in place
It's especially pleasing to know that our team's...
A friendly, professional and flexible care company. Mum gets on well with the carers and Goodoaks try to ensure she gets continuity with the carers she sees. Goodoaks are also good at contacting me with any issues and concerns around mums physical and mental health.
We always aim to provide as much continuity as possible, so it's wonderful to know...
GoodOaks Homecare are excellent, they provide everything I need and nothing is too much trouble. I am very happy.
The carer does a wonderful job looking after Dad. She keep the house immaculate and is very kind and caring.
When dad became less able and needed personal care Goodoaks was quick to respond and provide the attention required.
Throughout Goodoaks provided a friendly, professional, flexible and reliable service with a trusted team of carers that dad grew very fond of.
I can thoroughly recommend this service for all of the above and for giving me and my sister peace of mind that dad was in really good hands. Thank you
Thank you so much, it was a pleasure providing Dad with the support he required, and working closely with you all to ensure Dad's wishes were respected
Carer has been very attentive to my needs, always with a smile. Does everything to help with my disability.
The first two weeks we struggled with the care and adjusting to the process. We decided to get live in care and the carer is fantastic and looks after me and my wife brilliantly, we couldn't praise her more. I found the manager very organised and easy to deal with, she does the company a credit and I feel relaxed when she visits.
I'm very pleased with the care I received during this period. The carer, a live-in carer was very keen, hard working and a good cook. She was a good huoured person, so was good company.
The office and management team are excellent, always available and always supportive. I feel extremely lucky to have GoodOaks as my care provider.
Mum has advanced dementia and the staff are always friendly and caring towards her at all times, even on her more difficult days when she does not want to interact with people or have her needs attended to.
It is a pleasure caring for Mum, we are pleased to hear the support Mum receives is provided with dignity.
GoodOaks Homecare have always provided an excellent service, both as domiciliary carers and now as live-in carers for my 94-year-old mother, who suffered a fall and haemorrhage five years ago and is now entirely dependent on kind and experienced professional care. The company has provided care to my mother for eight years. The assessments have always been sensitive, thorough and sensible and have adapted to her changing needs. The main words I would use for the company are reliable, experienced and responsive. The quality of care is excellent on all levels, both in terms of client interaction, ie with respect and professional clarity towards the client herself and to her family members and in terms of medical knowledge and a high level of responsibility being taken for her comfort and safety. The carers are extremely patient and kind, as well as being experienced and professionally focused and the management team are careful and responsive. We feel lucky to have discovered this company.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (10)
- Posted: Tuesday 06 Jan 2026GoodOaks Homecare is proud to announce that it has been named a finalist in the 2026 Home Care Awards, with recognition spanning both national innovation and branch-level excellence across the...
- Posted: Thursday 20 Nov 2025GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...
- Posted: Thursday 20 Nov 2025GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...
Awards / Recognitions (6)
- Recipient: GoodOaks HomecareDate: Wednesday 31 May 2023
- Recipient: GoodOaks HomecareDate: Thursday 31 Mar 2022
- Recipient: GoodOaks HomecareDate: Saturday 01 Feb 2020
Meet the Team (3)
As a dedicated Registered Manager with over 30 years of experience in the health and social care sector, I bring a wealth of knowledge, leadership, and compassion to my role. I am responsible for overseeing the daily operations of care services, ensuring compliance with regulatory standards, and promoting a safe, person-centred environment where individuals can thrive.
My extensive background allows me to mentor and support staff teams effectively, fostering a culture of continuous improvement and professional development. I am passionate about delivering the highest standards of care, and I work tirelessly to ensure services are not only compliant but also exceed expectations in quality, dignity, and respect.
Community involvement is at the heart of my approach. I believe strong relationships with local organisations, families, healthcare professionals, and community leaders are vital for delivering holistic care. I actively engage with the wider community to ensure our services are responsive, inclusive, and reflective of the people we support.
My long-standing commitment to excellence and innovation in care is driven by a genuine desire to make a positive difference in people’s lives. I lead with empathy, integrity, and a strong belief that everyone deserves high-quality, compassionate care.
Laura is an experienced and dedicated health and social care professional with over 15 years of expertise in the sector, including 5 years as a Registered Manager. She holds an NVQ Level 5 in Leadership and Management and has a proven track record of leading high-performing teams, ensuring regulatory compliance, and delivering exceptional standards of care.
Passionate about providing frontline support, Laura is committed to promoting dignity, independence, and well-being for all clients. Her strong leadership skills, combined with her hands-on approach, enable her to effectively manage services while fostering a supportive and empowering environment for both staff and service users.
With 15 years of experience in the care sector, Elena brings a wealth of knowledge, passion, and dedication to her role as Director and Nominated Individual. Beginning her career as a frontline carer, she developed a deep understanding of the needs of both clients and staff, which has shaped her compassionate and hands-on approach to leadership.
In 2017, she took the significant step of purchasing her own domiciliary care franchise, driven by a clear vision to deliver outstanding, person-centred, and holistic care. Her journey from carer to business owner demonstrates her commitment to raising standards within the sector, ensuring that every individual is treated with dignity, respect, and empathy.
Under her leadership, the service is built on strong values of quality, integrity, and client-focused care, creating a supportive environment for both service users and staff to thrive.
Frequently Asked Questions about GoodOaks Homecare - Mid Sussex and Wealden
How many Carers does GoodOaks Homecare - Mid Sussex and Wealden employ?
GoodOaks Homecare - Mid Sussex and Wealden employs 21 carers.
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