GoodOaks Homecare - Mid Sussex and Wealden provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas.
Their mission is to deliver exceptional quality homecare whilst making a lasting difference in the lives of clients and communities.
With the care professionals' help, clients are able to stay safe, independent and comfortable in familiar surroundings that they loved and sometimes, they spent...
GoodOaks Homecare - Mid Sussex and Wealden provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas.
Their mission is to deliver exceptional quality homecare whilst making a lasting difference in the lives of clients and communities.
With the care professionals' help, clients are able to stay safe, independent and comfortable in familiar surroundings that they loved and sometimes, they spent their lives shaping.
GoodOaks’ carer professionals prepare meals, administer medication and supporting the clients' daily routines. They can visit as little or as often as you like, from one 30-minute visit a week, to around-the-clock live-in care.
Care Provided by GoodOaks Homecare - Mid Sussex and Wealden
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£33.03 - £40.55
Weekly Live-in Care
£1,369 - £1,764
Contact GoodOaks Homecare - Mid Sussex and Wealden to get a personalised quote:
"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."
The price(s) shown are provided by the agency. Contact GoodOaks Homecare - Mid Sussex and Wealden for full pricing details and T&Cs.
GoodOaks Homecare - Mid Sussex and Wealden has a Review Score of 9.9 (9.851) out of 10, based on 25 reviews in the last 2 years. Over all time GoodOaks Homecare - Mid Sussex and Wealden has 25 reviews.
Reviewer Connection to GoodOaks Homecare - Mid Sussex and Wealden
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Showing 25 reviews matching selected criteria
Review from Mark P (Son of Client) published on 11 November 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
I have found the service provided from goodiaks to be exemplary. They have been highly adaptable to my mums needs, and have provided useful information and advice whenever I have asked. They have also been proactive in addressing any concerns.
I have found the service provided from goodiaks to be exemplary. They have been highly adaptable to my mums needs, and have provided useful information and advice whenever I have asked. They have also been proactive in addressing any concerns.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you for your kind review. We are delighted to hear that you have found the service provided by GoodOaks to be exemplary.
Supporting our clients with care that is flexible, responsive and tailored to their changing needs is at the heart of what we do, so it is wonderful to know that this has...
Thank you for your kind review. We are delighted to hear that you have found the service provided by GoodOaks to be exemplary. Supporting our clients with care that is flexible, responsive and tailored to their changing needs is at the heart of what we do, so it is wonderful to know that this has made a positive difference to your mum. We are also pleased that you have found our team helpful in providing information, advice and proactive support whenever concerns have arisen. Your feedback means a great deal to us and will be shared with the team, who work hard to deliver the highest standards of care every day.
Thank you again for taking the time to leave such a positive review and for placing your trust in GoodOaks.
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Review from Dominique P (Daughter of Client) published on 30 October 2026 Date of experience: October 2026•Submitted via Website•
Overall Experience
I was looking for an agency to provide carers for my mother who is aged 94 and recently had a fall and lost a large amount of her mobility. I needed an assessment and to arrange care to be provided immediately. I met Katherine with my mother and my brother on WhatsApp in Oz. It went very well...
I was looking for an agency to provide carers for my mother who is aged 94 and recently had a fall and lost a large amount of her mobility. I needed an assessment and to arrange care to be provided immediately. I met Katherine with my mother and my brother on WhatsApp in Oz. It went very well and Katherine took her time with mum, showing compassion, empathy and professionalism and experience. She was extremely understanding that the family had recently suffered a bereavement as well as her son going back to Oz very recently after a short stay. The care transition was completed in 48 hours. Mum loves her carer, Jane. She finds her easy to talk to and communicate with and work with for her care and is very pleased to have the same person for her calls. We can make changes to the care plan as we go along which is great as I needed to book an extra lunch call for next day and it was done. All the staff I have spoken with have been courteous and helpful and supportive.
Well done ??
↩Reply from Elena Mlajiceanu, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for sharing such a lovely review. We understand how important it is to find the right care for a loved one, especially during such a difficult and emotional time for the family. We are so pleased that Katherine was able to make the process smooth and reassuring, and that Jane has...
Thank you so much for sharing such a lovely review. We understand how important it is to find the right care for a loved one, especially during such a difficult and emotional time for the family. We are so pleased that Katherine was able to make the process smooth and reassuring, and that Jane has built such a lovely relationship with your mum. Knowing that your mum feels comfortable, happy and well cared for means the world to us. We are also delighted that our team has been able to respond flexibly as her needs change. Thank you for trusting GoodOaks with your mum's care. We are proud to be part of her support and to give your family that extra peace of mind.
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Review from Deborah H (Daughter of Client) published on 29 October 2026 Date of experience: September 2026•Submitted via Website•
Overall Experience
Both Katherine and Jane have been wonderful with my mother who because of her dementia can occasionally be tricky. They have been excellent in their care of my umbrella and I would have no hesitation in recommending them.
Both Katherine and Jane have been wonderful with my mother who because of her dementia can occasionally be tricky. They have been excellent in their care of my umbrella and I would have no hesitation in recommending them.
↩Reply from Elena Mlajiceanu, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your lovely words. It means a great deal to us to know that your mother is in such caring hands and that Katherine and Jane have made a positive difference to her life. Supporting someone living with dementia requires patience, kindness and understanding, and we are so proud...
Thank you so much for your lovely words. It means a great deal to us to know that your mother is in such caring hands and that Katherine and Jane have made a positive difference to her life. Supporting someone living with dementia requires patience, kindness and understanding, and we are so proud of the compassion they show every day. Thank you for trusting GoodOaks to care for your mother and for taking the time to share your experience. It truly means a lot to our whole team.
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Review from Theresa H (Client / Service User) published on 29 July 2026 Date of experience: July 2026•Submitted via Postal Review Card•
Overall Experience
I have greatly appreciated the care from GoodOaks at a time when I lost my mobility and suffered great pain. My carers helped me through this frightening time and raised my spirits with their positivity.
I intend to ask for more help in the future if required after heart and spinal surgeries....
I have greatly appreciated the care from GoodOaks at a time when I lost my mobility and suffered great pain. My carers helped me through this frightening time and raised my spirits with their positivity. I intend to ask for more help in the future if required after heart and spinal surgeries.
Thanking you so much for your invaluable help.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you for your kind words. We are so pleased that our team were able to support you through such a difficult and painful period, and that their positivity helped you to feel reassured and uplifted. Your courage during this time has been truly admirable. We are committed to being here for you...
Thank you for your kind words. We are so pleased that our team were able to support you through such a difficult and painful period, and that their positivity helped you to feel reassured and uplifted. Your courage during this time has been truly admirable. We are committed to being here for you whenever you need us, including as you continue your recovery following your heart and spinal surgeries. It has been our privilege to support you, and we are grateful for your thoughtful feedback.
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Review from Frances W (Wife of Client) published on 23 July 2026 Date of experience: June 2026•Submitted via Website•
Overall Experience
Care arranged twice a day at very short notice when previous care agency withdrew suddenly.Very professional assessment.My husband needs a lot of care initially had a boot following an ankle fracture has a catheter and ongoing bowel issues.
All the carers are competent pleasant cheerful and...
Care arranged twice a day at very short notice when previous care agency withdrew suddenly.Very professional assessment.My husband needs a lot of care initially had a boot following an ankle fracture has a catheter and ongoing bowel issues.
All the carers are competent pleasant cheerful and respectful of privacy.Having been involved professionally with setting up and reviewing care packages I am amazed at how smoothly this has gone.Carers are on time which is important as my husband gets very anxious and know what they are doing.My only issue is we don't know in advance who is coming although this has been promised.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you for your feedback. We are very pleased to hear that the care was arranged quickly following the sudden withdrawal of your previous agency, and that the assessment and support provided to your husband have met your expectations. It is wonderful to know that the carers' professionalism,...
Thank you for your feedback. We are very pleased to hear that the care was arranged quickly following the sudden withdrawal of your previous agency, and that the assessment and support provided to your husband have met your expectations. It is wonderful to know that the carers' professionalism, competence, and respectful approach have helped your husband feel safe and reassured, especially given his complex care needs. We are also glad that our punctuality and consistency have supported his routine and reduced anxiety. Your experience and background in setting up and reviewing care packages make your positive comments especially meaningful to us. We apologise that you have not consistently received advance notice of which carers will be attending. As promised, we will share this information and ensure you receive clear updates moving forward.
Thank you again for your kind words and for highlighting the one area where we can improve. Your feedback helps
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Review from J H (Daughter-in-law of Client) published on 20 July 2026 Date of experience: June 2026•Submitted via Website•
Overall Experience
Excellent service from all the staff at GoodOaks in Uckfield, who responded very quickly, efficiently and kindly with emergency care for my mother-in-law. Highly knowledgeable and experienced in helping us all through the options and supporting and encouraging independence where possible.
Excellent service from all the staff at GoodOaks in Uckfield, who responded very quickly, efficiently and kindly with emergency care for my mother-in-law. Highly knowledgeable and experienced in helping us all through the options and supporting and encouraging independence where possible.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you for your kind feedback.
We are delighted to hear that you received excellent service from the GoodOaks Uckfield team during a time of urgent need.
Our carers and office staff work hard to respond quickly, efficiently, and with compassion, especially in emergencies, and it is...
Thank you for your kind feedback.
We are delighted to hear that you received excellent service from the GoodOaks Uckfield team during a time of urgent need.
Our carers and office staff work hard to respond quickly, efficiently, and with compassion, especially in emergencies, and it is wonderful to know this made a positive difference for your motherinlaw. Supporting independence wherever possible is central to our approach, and we are pleased that this was reflected in your experience.
Thank you again for taking the time to share your comments. It is greatly appreciated by the whole team.
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Review from Tania T (Daughter of Client) published on 7 July 2026 Date of experience: May 2026•Submitted via Website•
Overall Experience
GoodOaks have provided excellent and consistent care for my Mum with four visits a day for meals and medication. I appreciate getting the rota each week in advance and flexibility of appointments where there are conflicts with health needs. My mum considers the carers her friends, particularly...
GoodOaks have provided excellent and consistent care for my Mum with four visits a day for meals and medication. I appreciate getting the rota each week in advance and flexibility of appointments where there are conflicts with health needs. My mum considers the carers her friends, particularly Jenna and Quin, their regularity has helped build these relationships.
We recently used the live in service for a week whilst we were on holiday. Quin was outstanding in her care and attention for Mum and keeping us updated, with a full handover on return. Wouldn't hesitate to recommend.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for taking the time to share your experience. Were delighted to hear that your mum has received excellent and consistent care from our team, and that the four daily visits have supported her well with meals and medication. Its great to know the weekly rota and our flexibility...
Thank you so much for taking the time to share your experience. Were delighted to hear that your mum has received excellent and consistent care from our team, and that the four daily visits have supported her well with meals and medication. Its great to know the weekly rota and our flexibility around health appointments have been helpful for you too. Were especially pleased that your mum has built such lovely relationships with Jenna and Quin. Consistency is so important in care, and its wonderful to hear that their regular visits have made her feel comfortable, supported, and genuinely connected. Were also very glad the livein service provided peace of mind while you were away. Quins dedication, communication, and the thorough handover on your return reflect the standard of care we strive for every day.
Thank you again for your kind words and recommendation. It means a great deal to us, and were proud to support your mum.
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Review from C C (Client / Service User) published on 27 May 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
Very pleased. All the carers were pleasant and helpful and did what they were asked to do.
Very pleased. All the carers were pleasant and helpful and did what they were asked to do.
↩Reply from Elena Mlajiceanu, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you for your kind feedback. We are delighted to hear that you were very pleased with the care provided. It is wonderful to know that our carers were pleasant, helpful, and met your expectations. Your comments are greatly appreciated and will be shared with the team.
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Review from S B (Daughter of Client) published on 25 May 2026 Date of experience: March 2026•Submitted via Website•
Overall Experience
The team at good oaks have been absolutely brilliant. They have been very efficient, professional and very caring. They were able to help sort out live in care in a very short space of time and provided a carer that has been very kind and caring towards my father. The office manager has been in...
The team at good oaks have been absolutely brilliant. They have been very efficient, professional and very caring. They were able to help sort out live in care in a very short space of time and provided a carer that has been very kind and caring towards my father. The office manager has been in constant contact with myself and the carer to check in and ensure everything is working well, with regular visits to the house and hospital too. I would definitely recommend them. Thank you for all the care and support you have provided for us.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your wonderful feedback. We are delighted to hear that you have had such a positive experience with the GoodOaks team.
It's great to know that our carers were able to step in quickly and provide efficient, professional and compassionate support for your father. We are...
Thank you so much for your wonderful feedback. We are delighted to hear that you have had such a positive experience with the GoodOaks team. It's great to know that our carers were able to step in quickly and provide efficient, professional and compassionate support for your father. We are especially pleased that the live-in care arrangement was organised smoothly and that the carer has been kind, caring and attentive to his needs.
Your comments about the ongoing communication and regular check-ins mean a great deal to us. Ensuring that families feel supported, informed, and reassured is an important part of the service we provide, and we are glad this has been reflected in your experience.
Thank you again for your recommendation and for taking the time to share your appreciation. It truly means a lot to the whole team.
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Review from Jo E (Daughter of Client) published on 16 April 2026 Date of experience: March 2026•Submitted via Website•
Overall Experience
The live-in care provided by GoodOaks has been excellent. Tünde and Cathy look after Dad so well-they are kind, attentive, and respectful. Dad loves their cooking and enjoys their company. He is very happy.
The live-in care provided by GoodOaks has been excellent. Tünde and Cathy look after Dad so well-they are kind, attentive, and respectful. Dad loves their cooking and enjoys their company. He is very happy.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your kind words. Were delighted to hear that your dad is so happy and well supported. Tnde and Cathy will be thrilled to know their care, cooking, and companionship mean so much. Providing attentive, respectful, personcentred support is incredibly important to us, and its...
Thank you so much for your kind words. Were delighted to hear that your dad is so happy and well supported. Tnde and Cathy will be thrilled to know their care, cooking, and companionship mean so much. Providing attentive, respectful, personcentred support is incredibly important to us, and its wonderful to know this has made a positive difference for your family.
Thank you for taking the time to share your experience it truly means a lot to our team.
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Review from J S (Daughter of Client) published on 13 April 2026 Date of experience: March 2026•Submitted via Website•
Overall Experience
Absolutely no complaints, would definately recommended this company. Excellent reliable service, including fitting in extra care at very short notice.
Carers are brilliant too, especially some that go above & beyond in their care.
Absolutely no complaints, would definately recommended this company. Excellent reliable service, including fitting in extra care at very short notice.
Carers are brilliant too, especially some that go above & beyond in their care.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your wonderful feedback. Were delighted to hear that youve had such a positive experience with our service. Providing reliable, responsive care including support at short notice is something we take great pride in.
Its especially lovely to hear your kind words about the...
Thank you so much for your wonderful feedback. Were delighted to hear that youve had such a positive experience with our service. Providing reliable, responsive care including support at short notice is something we take great pride in. Its especially lovely to hear your kind words about the carers and the way they go above and beyond. Ill make sure your comments are shared with the team; it will mean a great deal to them.
Thank you again for your recommendation and for taking the time to share your experience. Your support is truly appreciated.
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Review from S E (Daughter of Client) published on 7 April 2026 Date of experience: April 2026•Submitted via Website•
Overall Experience
Good Oaks provides the highest level of care for my mother. I cannot rate the company more highly. Everyone goes above and beyond, and I am really grateful for their high standards, humanity and kindness. It helps my mother to continue to lead an independent life, and I am extremely grateful to...
Good Oaks provides the highest level of care for my mother. I cannot rate the company more highly. Everyone goes above and beyond, and I am really grateful for their high standards, humanity and kindness. It helps my mother to continue to lead an independent life, and I am extremely grateful to them for that.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your wonderful review. We are truly delighted to hear how well the team is supporting your mother. Ensuring she can continue to live independently, with dignity and confidence, is exactly what we strive for every day.
Your kind words about our carers humanity, kindness and...
Thank you so much for your wonderful review. We are truly delighted to hear how well the team is supporting your mother. Ensuring she can continue to live independently, with dignity and confidence, is exactly what we strive for every day. Your kind words about our carers humanity, kindness and high standards mean a great deal to us all. Were grateful for your trust, and its a privilege to be part of your mothers life and wellbeing.
Thank you again for taking the time to share your experience.
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Review from Gill G (Daughter of Client) published on 1 April 2026 Date of experience: February 2026•Submitted via Website•
Overall Experience
My mother has 2 live-in carers who started in January 2026, enabling her to return home after a spell of respite care in a care home. My mother had used Good Oaks Homecare carers previously for evening care in her home. Good Oaks Homecare put forward 4 potential candidates to my mother for...
My mother has 2 live-in carers who started in January 2026, enabling her to return home after a spell of respite care in a care home. My mother had used Good Oaks Homecare carers previously for evening care in her home. Good Oaks Homecare put forward 4 potential candidates to my mother for consideration and 2 were interviewed via " social media contacts ". They are both very kind and caring, considerate , and aim to please my mother. Intelligent, and willing to learn about houseplants, cooking ( how my mother likes her fresh food including vegetables) and the cleaning tasks required, for example. Good Oaks Homecare ensure a smooth changeover between carers with the manager bringing one to my mother's home and collecting the other one at an agreed time.
The manager has always responded promptly to any emails regarding concerns, and spoken to the carer(s) if necessary to rectify any issues raised. Patience and understanding regarding my mother's waking frequency during the night is incredible.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for taking the time to share your experience.
We are delighted to hear that your mother has settled well at home with the support of her two livein carers. Its wonderful to know that they have built such a positive rapport with her and that their kindness, patience, and...
Thank you so much for taking the time to share your experience. We are delighted to hear that your mother has settled well at home with the support of her two livein carers. Its wonderful to know that they have built such a positive rapport with her and that their kindness, patience, and willingness to learn her preferences have made a meaningful difference to her daily life. Our team works hard to ensure that every carer we put forward is a good match, so your feedback about the selection process and the smooth handovers is greatly appreciated. We are also pleased that you have felt supported by the management team and that any concerns raised have been addressed promptly and effectively. Supporting individuals to feel comfortable, safe, and respected in their own home is at the heart of what we do, and your comments about the carers understanding during the night and their attentiveness to your mothers routines mean a great deal to us.
Thank you again for your thoughtful review.
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Review from R W (Husband of Client) published on 18 February 2026 Date of experience: January 2026•Submitted via Postal Review Card•
Overall Experience
I am writing this review on the behalf of my wife Ann, who is the recipient of the care provided by GoodOaks, for over 2 years. The staff are generally polite and very capable of carring out the care requirements needed to keep Ann clean, safe and happy. They go to great levels to keep to rota...
I am writing this review on the behalf of my wife Ann, who is the recipient of the care provided by GoodOaks, for over 2 years. The staff are generally polite and very capable of carring out the care requirements needed to keep Ann clean, safe and happy. They go to great levels to keep to rota times, sometimes in difficult weather. Generally we are well satisfied with the service they provide.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you very much for taking the time to share your feedback on behalf of Ann. We're truly pleased to hear that she has been well supported over the past two years and that our team has helped her remain clean, safe, and happy in her home.
It's especially encouraging to know that you've found...
Thank you very much for taking the time to share your feedback on behalf of Ann. We're truly pleased to hear that she has been well supported over the past two years and that our team has helped her remain clean, safe, and happy in her home. It's especially encouraging to know that you've found our staff to be polite, capable, and dedicated. We're also grateful for your recognition of their commitment to maintaining rota times, even in challenging weather conditions - it's something they work very hard to uphold. Your overall satisfaction with our service means a great deal to us, and your kind comments will be shared with the whole team. Thank you again for your continued trust and support. Warm regards,
Suzanne Hartfield
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Review from Verity W (Client / Service User) published on 4 February 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
I feel very reassured that I'm under Goodoaks care They always are supportive kind and go the extra mile to make sure that I live well in my home
When my needs change they are very responsive in ensuring everything is in place
I feel very reassured that I'm under Goodoaks care They always are supportive kind and go the extra mile to make sure that I live well in my home
When my needs change they are very responsive in ensuring everything is in place
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your thoughtful and positive feedback. We're delighted to hear that you feel reassured and well supported while in our care - helping you live comfortably and confidently in your own home is at the heart of everything we do.
It's especially pleasing to know that our team's...
Thank you so much for your thoughtful and positive feedback. We're delighted to hear that you feel reassured and well supported while in our care - helping you live comfortably and confidently in your own home is at the heart of everything we do. It's especially pleasing to know that our team's kindness, dedication, and willingness to go the extra mile have made a meaningful difference to you. We're also glad that our responsiveness when your needs change has provided you with peace of mind. Your kind words about our staff, care, and overall service are truly appreciated and will be shared with the whole team. Thank you again for taking the time to share your experience - it means a great deal to us. Warm regards,
Suzanne Hartfield
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Review from Stuart B (Son of Client) published on 14 January 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
A friendly, professional and flexible care company. Mum gets on well with the carers and Goodoaks try to ensure she gets continuity with the carers she sees. Goodoaks are also good at contacting me with any issues and concerns around mums physical and mental health.
A friendly, professional and flexible care company. Mum gets on well with the carers and Goodoaks try to ensure she gets continuity with the carers she sees. Goodoaks are also good at contacting me with any issues and concerns around mums physical and mental health.
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much for your kind feedback. We're really pleased to hear that your mum is happy and feels comfortable with her carers - building those positive, trusting relationships is incredibly important to us.
We always aim to provide as much continuity as possible, so it's wonderful to know...
Thank you so much for your kind feedback. We're really pleased to hear that your mum is happy and feels comfortable with her carers - building those positive, trusting relationships is incredibly important to us. We always aim to provide as much continuity as possible, so it's wonderful to know this has made a difference to your mum's experience. It's also reassuring to hear that our communication with you has been helpful; keeping families informed and involved is a key part of the support we provide. Your comments about our staff, care, and overall service are greatly appreciated and will be shared with the team. Thank you again for taking the time to share your experience - it truly means a lot to us. Warm regards,
Suzanne Hartfield
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Review from Hazel K (Client / Service User) published on 25 July 2025 Date of experience: July 2025•Submitted via Postal Review Card•
Overall Experience
GoodOaks Homecare are excellent, they provide everything I need and nothing is too much trouble. I am very happy.
GoodOaks Homecare are excellent, they provide everything I need and nothing is too much trouble. I am very happy.
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Review from J E (Daughter of Client) published on 25 July 2025 Date of experience: July 2025•Submitted via Postal Review Card•
Overall Experience
The carer does a wonderful job looking after Dad. She keep the house immaculate and is very kind and caring.
The carer does a wonderful job looking after Dad. She keep the house immaculate and is very kind and caring.
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Review from Onny T (Daughter of Client) published on 9 July 2025 Date of experience: November 2024•Submitted via Website•
Overall Experience
My father received regular visits from Goodoaks for well over two years. Initially the main task was to help Dad get out for a walk several days a week. Chance meetings with friends whilst out on the golf course would make his day. If the weather wasn't good a trip to the local shops to do some...
My father received regular visits from Goodoaks for well over two years. Initially the main task was to help Dad get out for a walk several days a week. Chance meetings with friends whilst out on the golf course would make his day. If the weather wasn't good a trip to the local shops to do some shopping was appreciated. When dad became less able and needed personal care Goodoaks was quick to respond and provide the attention required.
Throughout Goodoaks provided a friendly, professional, flexible and reliable service with a trusted team of carers that dad grew very fond of.
I can thoroughly recommend this service for all of the above and for giving me and my sister peace of mind that dad was in really good hands. Thank you
↩Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex and Wealden
Thank you so much, it was a pleasure providing Dad with the support he required, and working closely with you all to ensure Dad's wishes were respected
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Review from J B (Client / Service User) published on 18 May 2025 Date of experience: April 2025•Submitted via Postal Review Card•
Overall Experience
Carer has been very attentive to my needs, always with a smile. Does everything to help with my disability.
Carer has been very attentive to my needs, always with a smile. Does everything to help with my disability.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (9)
News
06 Jan 2026
GoodOaks Homecare is proud to announce that it has been named a finalist in the 2026 Home Care Awards, with recognition spanning both national innovation and branch-level excellence across the...
20 Nov 2025
GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...
20 Nov 2025
GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...
There are no accreditations posted yet for GoodOaks Homecare - Mid Sussex and Wealden.
Meet the Team (2)
Suzanne HartfieldJob Title Registered ManagerJoined 2018
As a dedicated Registered Manager with over 30 years of experience in the health and social care sector, I bring a wealth of knowledge, leadership,...
As a dedicated Registered Manager with over 30 years of experience in the health and social care sector, I bring a wealth of knowledge, leadership, and compassion to my role. I am responsible for overseeing the daily operations of care services, ensuring compliance with regulatory standards, and promoting a safe, person-centred environment where individuals can thrive.
My extensive background allows me to mentor and support staff teams effectively, fostering a culture of continuous improvement and professional development. I am passionate about delivering the highest standards of care, and I work tirelessly to ensure services are not only compliant but also exceed expectations in quality, dignity, and respect.
Community involvement is at the heart of my approach. I believe strong relationships with local organisations, families, healthcare professionals, and community leaders are vital for delivering holistic care. I actively engage with the wider community to ensure our services are responsive, inclusive, and reflective of the people we support.
My long-standing commitment to excellence and innovation in care is driven by a genuine desire to make a positive difference in people’s lives. I lead with empathy, integrity, and a strong belief that everyone deserves high-quality, compassionate care.
Elena Irena MlajceanuJob Title Director and Nominated individualJoined 2017
With 15 years of experience in the care sector, Elena brings a wealth of knowledge, passion, and dedication to her role as Director and Nominated...
With 15 years of experience in the care sector, Elena brings a wealth of knowledge, passion, and dedication to her role as Director and Nominated Individual. Beginning her career as a frontline carer, she developed a deep understanding of the needs of both clients and staff, which has shaped her compassionate and hands-on approach to leadership.
In 2017, she took the significant step of purchasing her own domiciliary care franchise, driven by a clear vision to deliver outstanding, person-centred, and holistic care. Her journey from carer to business owner demonstrates her commitment to raising standards within the sector, ensuring that every individual is treated with dignity, respect, and empathy.
Under her leadership, the service is built on strong values of quality, integrity, and client-focused care, creating a supportive environment for both service users and staff to thrive.
Frequently Asked Questions about GoodOaks Homecare - Mid Sussex and Wealden
How much does GoodOaks Homecare - Mid Sussex and Wealden cost?
The agency lists fees between £33.03 and £40.55 for hourly visiting care and between £1,369 and £1,764 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does GoodOaks Homecare - Mid Sussex and Wealden employ?
GoodOaks Homecare - Mid Sussex and Wealden employs 21 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Mid Sussex and Wealden to verify any information. View our terms and conditions. GoodOaks Homecare - Mid Sussex and Wealden has an Enhanced Service -what an Enhanced Service includes.
