GoodOaks Homecare - Mid Sussex

5a Mill Court, Mill Road, Burgess Hill RH15 8DN
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9.9 9 Reviews
  • GoodOaks Homecare - Mid Sussex, Burgess Hill
GoodOaks Homecare - Mid Sussex provides premium visiting homecare and live-in care to clients in Burgess Hill, Haywards Heath, East Grinstead and the surrounding areas.

Their mission is to deliver exceptional quality homecare whilst making a lasting difference in the lives of clients and communities.

With the care professionals help, clients are able to stay safe, independent and comfortable in familiar surroundings that they loved and sometimes, they spent their lives shaping.

GoodOaks’ carer professionals prepare meals, administrate medication and supporting the clients daily routines. They can visit as little or as often as you like, from one 30 minute visit a week, to around the clock live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £29.93 – £37.09
  • Weekly Live-in Care Fees: £1400 – £1680

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

These prices are only a guideline, please contact GoodOaks Homecare - Mid Sussex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Suzanne Hartfield (Registered Manager)

GoodOaks Homecare - Mid Sussex Reviews (9)

9.9

GoodOaks Homecare - Mid Sussex has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time GoodOaks Homecare - Mid Sussex has 9 reviews.

Overall Experience

  • 9
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Review from Hazel K (Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare are excellent, they provide everything I need and nothing is too much trouble. I am very happy.

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Treated with Dignity

Value for Money

Review from J E (Daughter of Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer does a wonderful job looking after Dad. She keep the house immaculate and is very kind and caring.

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Treated with Dignity

Value for Money

Review from Onny T (Daughter of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received regular visits from Goodoaks for well over two years. Initially the main task was to help Dad get out for a walk several days a week. Chance meetings with friends whilst out on the golf course would make his day. If the weather wasn't good a trip to the local shops to do some shopping
was appreciated.
When dad became less able and needed personal care Goodoaks was quick to respond and provide the attention required.
Throughout Goodoaks provided a friendly, professional, flexible and reliable service with a trusted team of carers that dad grew very fond of.


I can thoroughly recommend this service for all of the above and for giving me and my sister peace of mind that dad was in really good hands. Thank you

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex

Thank you so much, it was a pleasure providing Dad with the support he required, and working closely with you all to ensure Dad's wishes were respected

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Treated with Dignity

Value for Money

Review from J B (Client) published on 18 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer has been very attentive to my needs, always with a smile. Does everything to help with my disability.

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Treated with Dignity

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Review from David F (Client) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first two weeks we struggled with the care and adjusting to the process. We decided to get live in care and the carer is fantastic and looks after me and my wife brilliantly, we couldn't praise her more. I found the manager very organised and easy to deal with, she does the company a credit and
I feel relaxed when she visits.

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Treated with Dignity

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Review from Bernard L (Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care I received during this period. The carer, a live-in carer was very keen, hard working and a good cook. She was a good huoured person, so was good company.

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Treated with Dignity

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Review from Darren S (Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used a different Care Provider before GoodOaks I never fail to be blown away by how GoodOaks are. Their priority above all else is you, the service user. You are the most important to them and this manifests in the way they treat you and take your ideas and feedback on board.
The office and
management team are excellent, always available and always supportive. I feel extremely lucky to have GoodOaks as my care provider.

Staff

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Treated with Dignity

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Review from Sam P (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has advanced dementia and the staff are always friendly and caring towards her at all times, even on her more difficult days when she does not want to interact with people or have her needs attended to.

Reply from Suzanne Hartfield, Registered Manager at GoodOaks Homecare - Mid Sussex

It is a pleasure caring for Mum, we are pleased to hear the support Mum receives is provided with dignity.

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Review from H B (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare have always provided an excellent service, both as domiciliary carers and now as live-in carers for my 94-year-old mother, who suffered a fall and haemorrhage five years ago and is now entirely dependent on kind and experienced professional care. The company has provided care to my
mother for eight years. The assessments have always been sensitive, thorough and sensible and have adapted to her changing needs. The main words I would use for the company are reliable, experienced and responsive. The quality of care is excellent on all levels, both in terms of client interaction, ie with respect and professional clarity towards the client herself and to her family members and in terms of medical knowledge and a high level of responsibility being taken for her comfort and safety. The carers are extremely patient and kind, as well as being experienced and professionally focused and the management team are careful and responsive. We feel lucky to have discovered this company.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for GoodOaks Homecare - Mid Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for GoodOaks Homecare - Mid Sussex is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Mid Sussex is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

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Suzanne Hartfield

Job Title: Registered Manager

Joined: 2018

As a dedicated Registered Manager with over 30 years of experience in the health and social care sector, I bring a wealth of knowledge, leadership, and compassion to my role. I am responsible for overseeing the daily operations of care services, ensuring compliance with regulatory standards, and promoting a safe, person-centred environment where individuals can thrive.


My extensive background allows me to mentor and support staff teams effectively, fostering a culture of continuous improvement and professional development. I am passionate about delivering the highest standards of care, and I work tirelessly to ensure services are not only compliant but also exceed expectations in quality, dignity, and respect.


Community involvement is at the heart of my approach. I believe strong relationships with local organisations, families, healthcare professionals, and community leaders are vital for delivering holistic care. I actively engage with the wider community to ensure our services are responsive, inclusive, and reflective of the people we support.


My long-standing commitment to excellence and innovation in care is driven by a genuine desire to make a positive difference in people’s lives. I lead with empathy, integrity, and a strong belief that everyone deserves high-quality, compassionate care.

Frequently Asked Questions about GoodOaks Homecare - Mid Sussex

What Type of Services does GoodOaks Homecare - Mid Sussex offer?

GoodOaks Homecare - Mid Sussex offers Home Care.

How many Carers does GoodOaks Homecare - Mid Sussex employ?

GoodOaks Homecare - Mid Sussex employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Mid Sussex to verify any information. View our terms and conditions. GoodOaks Homecare - Mid Sussex has an Enhanced Service - more info.