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Their mission is to deliver exceptional quality homecare whilst making a lasting difference in the lives of clients and communities.
With the care professionals' help, clients are able to stay safe, independent and comfortable in familiar surroundings that they loved and sometimes, they spent...
Care Provided by GoodOaks Homecare - Mid Sussex and Wealden
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."
The price(s) shown are provided by the agency. Contact GoodOaks Homecare - Mid Sussex and Wealden for full pricing details and T&Cs.
Contact GoodOaks Homecare - Mid Sussex and Wealden to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- GoodOaks Homecare
- Private Owned
Person in charge
- Suzanne Hartfield (Registered Manager)
GoodOaks Homecare - Mid Sussex and Wealden Reviews (22)
GoodOaks Homecare - Mid Sussex and Wealden has a Review Score of 9.8 (9.838) out of 10, based on 22 reviews in the last 2 years.
Over all time GoodOaks Homecare - Mid Sussex and Wealden has 22 reviews.
My carers helped me through this frightening time and raised my spirits with their positivity.
I intend to ask for more help in the future if required after heart and spinal surgeries.
Thanking you so much for your invaluable help.
Thank you for your kind words. We are so pleased that our team were able to support you through such a difficult and painful period, and that their positivity helped you to feel reassured and uplifted. Your courage during this time has been truly admirable. We are committed to being here for you...
All the carers are competent pleasant cheerful and respectful of privacy.Having been involved professionally with setting up and reviewing care packages I am amazed at how smoothly this has gone.Carers are on time which is important as my husband gets very anxious and know what they are doing.My only issue is we don't know in advance who is coming although this has been promised.
Thank you for your feedback. We are very pleased to hear that the care was arranged quickly following the sudden withdrawal of your previous agency, and that the assessment and support provided to your husband have met your expectations. It is wonderful to know that the carers' professionalism,...
Excellent service from all the staff at GoodOaks in Uckfield, who responded very quickly, efficiently and kindly with emergency care for my mother-in-law. Highly knowledgeable and experienced in helping us all through the options and supporting and encouraging independence where possible.
We are delighted to hear that you received excellent service from the GoodOaks Uckfield team during a time of urgent need.
Our carers and office staff work hard to respond quickly, efficiently, and with compassion, especially in emergencies, and it is...
We recently used the live in service for a week whilst we were on holiday. Quin was outstanding in her care and attention for Mum and keeping us updated, with a full handover on return. Wouldn't hesitate to recommend.
Thank you so much for taking the time to share your experience. Were delighted to hear that your mum has received excellent and consistent care from our team, and that the four daily visits have supported her well with meals and medication. Its great to know the weekly rota and our flexibility...
Very pleased. All the carers were pleasant and helpful and did what they were asked to do.
Thank you for your kind feedback. We are delighted to hear that you were very pleased with the care provided. It is wonderful to know that our carers were pleasant, helpful, and met your expectations. Your comments are greatly appreciated and will be shared with the team.
The team at good oaks have been absolutely brilliant. They have been very efficient, professional and very caring. They were able to help sort out live in care in a very short space of time and provided a carer that has been very kind and caring towards my father. The office manager has been in constant contact with myself and the carer to check in and ensure everything is working well, with regular visits to the house and hospital too. I would definitely recommend them. Thank you for all the care and support you have provided for us.
We are delighted to hear that you have had such a positive experience with the GoodOaks team.
It's great to know that our carers were able to step in quickly and provide efficient, professional and compassionate support for your father. We are...
The live-in care provided by GoodOaks has been excellent. Tünde and Cathy look after Dad so well-they are kind, attentive, and respectful. Dad loves their cooking and enjoys their company. He is very happy.
Thank you so much for your kind words. Were delighted to hear that your dad is so happy and well supported. Tnde and Cathy will be thrilled to know their care, cooking, and companionship mean so much. Providing attentive, respectful, personcentred support is incredibly important to us, and its...
Excellent reliable service, including fitting in extra care at very short notice.
Carers are brilliant too, especially some that go above & beyond in their care.
Its especially lovely to hear your kind words about the...
Good Oaks provides the highest level of care for my mother. I cannot rate the company more highly. Everyone goes above and beyond, and I am really grateful for their high standards, humanity and kindness. It helps my mother to continue to lead an independent life, and I am extremely grateful to them for that.
Your kind words about our carers humanity, kindness and...
Good Oaks Homecare ensure a smooth changeover between carers with the manager bringing one to my mother's home and collecting the other one at an agreed time.
The manager has always responded promptly to any emails regarding concerns, and spoken to the carer(s) if necessary to rectify any issues raised. Patience and understanding regarding my mother's waking frequency during the night is incredible.
We are delighted to hear that your mother has settled well at home with the support of her two livein carers. Its wonderful to know that they have built such a positive rapport with her and that their kindness, patience, and...
I am writing this review on the behalf of my wife Ann, who is the recipient of the care provided by GoodOaks, for over 2 years. The staff are generally polite and very capable of carring out the care requirements needed to keep Ann clean, safe and happy. They go to great levels to keep to rota times, sometimes in difficult weather. Generally we are well satisfied with the service they provide.
It's especially encouraging to know that you've found...
They always are supportive kind and go the extra mile to make sure that I live well in my home
When my needs change they are very responsive in ensuring everything is in place
It's especially pleasing to know that our team's...
A friendly, professional and flexible care company. Mum gets on well with the carers and Goodoaks try to ensure she gets continuity with the carers she sees. Goodoaks are also good at contacting me with any issues and concerns around mums physical and mental health.
We always aim to provide as much continuity as possible, so it's wonderful to know...
GoodOaks Homecare are excellent, they provide everything I need and nothing is too much trouble. I am very happy.
The carer does a wonderful job looking after Dad. She keep the house immaculate and is very kind and caring.
When dad became less able and needed personal care Goodoaks was quick to respond and provide the attention required.
Throughout Goodoaks provided a friendly, professional, flexible and reliable service with a trusted team of carers that dad grew very fond of.
I can thoroughly recommend this service for all of the above and for giving me and my sister peace of mind that dad was in really good hands. Thank you
Thank you so much, it was a pleasure providing Dad with the support he required, and working closely with you all to ensure Dad's wishes were respected
Carer has been very attentive to my needs, always with a smile. Does everything to help with my disability.
The first two weeks we struggled with the care and adjusting to the process. We decided to get live in care and the carer is fantastic and looks after me and my wife brilliantly, we couldn't praise her more. I found the manager very organised and easy to deal with, she does the company a credit and I feel relaxed when she visits.
I'm very pleased with the care I received during this period. The carer, a live-in carer was very keen, hard working and a good cook. She was a good huoured person, so was good company.
The office and management team are excellent, always available and always supportive. I feel extremely lucky to have GoodOaks as my care provider.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (9)
- 06 Jan 2026
GoodOaks Homecare is proud to announce that it has been named a finalist in the 2026 Home Care Awards, with recognition spanning both national innovation and branch-level excellence across the...
- 20 Nov 2025
GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...
- 20 Nov 2025
GoodOaks Homecare has been named Franchisor of the Year - Expanding at the 2025 BFA HSBC British Franchise Awards, recognising its transformation from a regional care provider into one of...
Awards / Recognitions (7)
- 29 May 2026Recipient: GoodOaks Homecare
- 31 May 2023Recipient: GoodOaks Homecare
- 31 Mar 2022Recipient: GoodOaks Homecare
Accreditations
There are no accreditations posted yet for GoodOaks Homecare - Mid Sussex and Wealden.
Meet the Team (2)

As a dedicated Registered Manager with over 30 years of experience in the health and social care sector, I bring a wealth of knowledge, leadership, and compassion to my role. I am responsible for overseeing the daily operations of care services, ensuring compliance with regulatory standards, and promoting a safe, person-centred environment where individuals can thrive.
My extensive background allows me to mentor and support staff teams effectively, fostering a culture of continuous improvement and professional development. I am passionate about delivering the highest standards of care, and I work tirelessly to ensure services are not only compliant but also exceed expectations in quality, dignity, and respect.
Community involvement is at the heart of my approach. I believe strong relationships with local organisations, families, healthcare professionals, and community leaders are vital for delivering holistic care. I actively engage with the wider community to ensure our services are responsive, inclusive, and reflective of the people we support.
My long-standing commitment to excellence and innovation in care is driven by a genuine desire to make a positive difference in people’s lives. I lead with empathy, integrity, and a strong belief that everyone deserves high-quality, compassionate care.

With 15 years of experience in the care sector, Elena brings a wealth of knowledge, passion, and dedication to her role as Director and Nominated Individual. Beginning her career as a frontline carer, she developed a deep understanding of the needs of both clients and staff, which has shaped her compassionate and hands-on approach to leadership.
In 2017, she took the significant step of purchasing her own domiciliary care franchise, driven by a clear vision to deliver outstanding, person-centred, and holistic care. Her journey from carer to business owner demonstrates her commitment to raising standards within the sector, ensuring that every individual is treated with dignity, respect, and empathy.
Under her leadership, the service is built on strong values of quality, integrity, and client-focused care, creating a supportive environment for both service users and staff to thrive.
Frequently Asked Questions about GoodOaks Homecare - Mid Sussex and Wealden
How many Carers does GoodOaks Homecare - Mid Sussex and Wealden employ?
GoodOaks Homecare - Mid Sussex and Wealden employs 21 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Mid Sussex and Wealden to verify any information. View our terms and conditions. GoodOaks Homecare - Mid Sussex and Wealden has an Enhanced Service -more info.