District Home Care Ltd

Live in & Home Care Service, Woking GU21 7SG
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Top 20 award
10 51 Reviews
  • District Home Care Ltd, Woking
District Home Care, based in Woking, is regulated by the Care Quality Commission England (CQC). The company was founded in 2017 and maintains a ‘GOOD’ rating since June 2018.

The company is owner-run which has been pivotal to its continued success and excellent client feedback.

District Home Care provide flexible home care support and live-in-care to clients living in and around the Woking area.

District Home Care supports clients wishing to remain at home as independently as possible; with friendly trained staff providing you or a loved one with all aspects of home life, from personal care, bathing, dressing, meal preparation, assisting to eat, medication support, waking nights/sleeping nights, household domestic duties, shopping and prescription collections, companionship, respite, and complex condition led care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.85

We also offer a fully managed live-in care service, which can be customised to your requirements. There are no additional fees or hidden costs for live-in support, we offer a fully inclusive managed service and we’re happy to discuss further details with you once we have had an opportunity to meet with you and your loved ones you are seeking the live in support for.


We do not increase our rates over a weekend.

These prices are only a guideline, please contact District Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • District Home Care Ltd

Person in charge

  • Trudi Squires (Manager)

District Home Care Ltd Reviews (51)

10

District Home Care Ltd has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years.
Over all time District Home Care Ltd has 51 reviews.

Overall Experience
  • 51
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Date Published
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Reviewer Connection to District Home Care Ltd
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Total of 51, showing 21-40
Review from Greta H (Client) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am 85, living alone, and have severe mobility problems due to rheumatoid arthritis. District Home Care carers have been visiting me since 2021 and have helped substantially with tasks around the house which I can no longer manage. They have been reliable, hard-working, kind and considerate and I look
forward to their visits. It is comforting to be able to share worries and problems with them. They are always happy to listen and offer advice. The continuity of care which is provided is important to me and to my family and is very much appreciated. Additionally, the owner and her office staff are extremely efficient, friendly and easy to contact. I feel very fortunate to have found them.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

We would like to extend our sincere gratitude for your thoughtful review. We are delighted to learn about your positive experience with our service. Your recommendation means the world to us, as we consider it the highest compliment we could receive. Thank you.

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Review from Julia L (Daughter of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional care team that looked after my mother really well and gave us as a family a lot of support. Very punctual and reliable, made my mother feel safe. Experience felt personal rather than formal so would highly recommend them.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

We would like to extend our sincere appreciation for your thoughtful review of our care team. We are delighted to learn about your positive experience with our service and that your mother felt safe with her care team. Your recommendation means the world to us, as we consider it the highest compliment we could receive. Thank you.

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Review from Gill R (Daughter of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using District Home Care for a year and they provide an invaluable service for my 90-year-old mother. She has a twice-daily visit and as she has become less mobile this has been a lifesaver. I am a carer for my paraplegic husband and realised I needed some help for Mum. District Home Care
were recommended to us and they have been fantastic. They are easy to message if there is the need to change a visit and the weekly emailed schedule is great. The carers have all been lovely and my mum looks forward to their visit and a daily chat.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

Thank you for your kind words and positive review of our service. Your feedback means the world to us. We truly appreciate the time and effort you took to share your mum's and your own experience with others. Thank you.

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Review from Linda F (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this excellent care team who looked after my 91-year-old dad. They were kind compassionate and very caring. And always carried out his wishes. It was reassuring for the family that he was well looked after every morning. I highly recommend home care.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

Thank you for sharing your experience with us. It was a pleasure looking after your Father. The entire team are incredibly grateful for your lovely five-star review.

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Review from Alison L (Granddaughter of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a wonderful, kind, caring company who always had my grandma's welfare in the forefront of their minds. Nothing was ever too much trouble and they would always do their utmost to accommodate her even at short notice if extra visits were needed. I would recommend this provider to anyone and it's
so refreshing to know that the level of care provided exceeds expectations.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

Thank you for sharing your experience with us. It was a pleasure looking after your grandmother. The entire team are incredibly grateful for your lovely five-star review.

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Review from Mark M (Son of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
District Home Care are providing my elderly mum with the care and support I had hoped they would. The care team are professional, reliable, caring and enthusiastic and have built a rapport with my mum providing personal hygiene and giving the required tablets. I am very pleased with the services they
provide.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

Thank you for sharing your experience with us. The entire team are incredibly grateful for your lovely five-star review.

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Review from T L (Son of Client) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a small agency run by an excellent team, which offers a very personalised service to the clients, and a complete carer management service, ie, they organise and manage the carers on a day-to-day basis, making sure that all eventualities are covered, carer illness, carer holidays, due diligence,
groceries, prescription/tablet collection, and monitoring, doctors visits, etc. I have been very impressed by their attention to detail, and of the positive attitude throughout this organisation, to provide quick, polite, helpful and kind customer service. The quality of the carers has also been excellent, caring, and offering "real tender loving care" to my mother. One additional unique selling point is the smartphone software - there the daily routines are noted, fluid intake, social visits, meals, tablets, body washes, oral care, diet, and bowel movements - essential things for ensuring attention to detail, and due diligence. It's a great relief to have them onboard!
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

Thank you for sharing your experience with us. The entire team are incredibly grateful for your lovely five-star review.

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Review from John B (Brother of Client) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I discovered this company by chance when trawling the internet for care providers within the Woking area. I am very, very pleased with their service for my brother who has the awkward combination of both dementia and a permanent catheter. Their staff and management team have provided a comprehensive
and professional package of care for him which has gone beyond my expectations. They are easy to approach and proactive in consultation and together we are fine-tuning the spectrum of needs particular to my brother's case. They have consulted doctors, pharmacies, district nurses and medical suppliers on our behalf saving us a quite considerable amount of time and stress. We feel and are very lucky to have found them.
Reply from Trudi Squires, Registered Manager at District Home Care Ltd

Thank you for sharing your experience with us. The entire team are incredibly grateful for your lovely five-star review.

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Review from Charles S (Son of Client) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I write on behalf of myself (son) and the partner to the client, Mar to Aug 2022. Dad needed care but was consistent in determination to avoid it, rejecting help on many occasions; it is at this time that the carers, after putting Dad first turned to support the partner by assuming duties such as washing
up, laundry, watering the garden etc; always checking in on Dad. This support is incredibly helpful. In our case, Dad eventually had to submit to some care then full care, and at this time we found out just how caring and skilled the staff are, and just how well they are managed. As a family, you must play your part and be willing to accept some slight changes in the plan however you will be notified of the roster and can be assured that the business owner, manager, and team are doing their very best to meet your needs against the situations they have to deal with aside from you. As a family, we relied on District home care, they delivered for us, cared about us as we did them.
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Review from Keith W (Son of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is 87 and was finding showering himself an issue and my brother found District Home Care online. A local company staffed by a very caring team who really take time and care for Dad. It is a difficult decision inviting strangers into your parents’ home and Dad wasn’t happy to give up this bit of
his independence but understood he needed some extra help, whilst still maintaining his overall independence. The team changes weekly, but he has the staff over a given period all delivering the same level of care and helping Dad retain his dignity and bring a bit more quality to his life. It is also peace of mind to my brother and myself as they have alerted us to some potential health issues and contacted his doctor with his permission, whilst keeping us in the loop also. Nice local firm staffed by a very caring team.
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Review from S S (Daughter of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has suffered a series of health issues this year. District Home Care have been incredible in supporting and caring for us all with a variety of cheerful friendly staff for whom nothing is too much trouble. Keeping in touch on a daily basis is very reassuring and using their contacts and experience
to deal with the hospital when we couldn't get any information was such a relief.
Keeping mum in her own home is a major task now but they have made it possible and given her some dignity back which is priceless.
The team has even texted on their days off to check how mum is - that's going above and beyond
Mum sees them as friends and that says it all.
It is easy to read reviews and assume they are fake but this is truly genuine heartfelt thanks to a team that deserves every word.
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Review from Amanda C (Niece of Client) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
District Homecare came highly recommended, and have been looking after my uncle for 9 months now. I don’t live nearby, and it gives me great peace of mind to know he is in safe hands and that the carers will deal with any situations that may arise. I cannot speak highly enough of the whole team, who
are friendly and caring, and nothing is too much trouble. My uncle is much happier and settled since they took over his care, which in turn has enabled him to safely stay in his own home. I can’t recommend them highly enough; they’re a great team.
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Review from S M (Daughter of Client) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my recently widowed Mum became unable to be at home without care and help District Home Care was recommended to me and before long had become an integral part of Mum's life. Mum so looked forward to the carers' visits. Not just for their practical help with tasks that had become difficult for her
but for their company, conversation and kindness.
As Mum's only child and living far away it was a great comfort to me knowing District Home Care was looking after her and giving her the support she needed in order to remain in her own home.
I wouldn't hesitate to recommend District Home Care. They were wonderful.
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Review from A H (Daughter of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at District Home Care were amazingly supportive from our first contact right through until my father had to move into a care home. They were always respectful and very responsive, flexing the support for my father according to his needs. Being such a small staff team, we got to know all the
carers and they got to know Dad. They were always on time and on the very rare occasions when they were going to be late, they always called to let us know. I can’t recommend District Home Care highly enough, they were absolutely fantastic. Thank you.
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Review from Tracy E (Daughter of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend District Home Care highly enough. From the moment I made the first call they were sympathetic, supportive and understanding of our circumstance. We had been let down by our previous agency and they jumped straight up and helped. On the initial visit, the team spoke directly to my
dad, treating him as a person and not as a patient. It wasn’t just about his physical needs but also about him as a person, what he was like, interests, likes, dislikes and what was important to him.
Each team member had the same attitude, always friendly, polite and caring, ready to look after his needs. They made my dad feel comfortable with all that was going on. They also took the time to check in with us as a family, making sure that we were okay and offering support to us too.
Basically, they were amazing and would definitely recommend. Big thanks to all the team.
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Review from P H (Client) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
District Home Care has a very flexible approach to scheduling and rostering of staff which achieves high standards even in those difficult moments when staffing is at its most pressurised.
The management seems always willing to go the extra mile to achieve high-quality care even in the most difficult
circumstances.
What stands out is the carefulness of the care staff which enables them to do the best for the customer.
I would highly recommend District Home Care.
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Review from Helen M (Daughter of Client) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
District Home Care provides a brilliant service. Our mum has dementia and has been receiving home visits from District Home Care for medication and welfare checks and companionship since October 2021. I cannot praise the manager and the whole care team enough. They have been so kind and compassionate
and flexible. Mum sometimes disappears (we have trackers on her) and they do an amazing job of helping us to keep her safe. They go above and beyond the call of duty to offer practical advice to help us care for Mum in the best way we can. Thank you so much.
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Review from Debbie D (Daughter of Client) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed some extra help for Mum whilst we went away. Mum was not keen! However, a staff member visited and put her at ease immediately.
Everyone we spoke to from the initial call onwards was professional, cheerful and helpful.
I felt completely happy to go away knowing someone was checking on Mum
and offering help when needed.
Mum can be difficult and nothing was too much trouble.
We will be using District Home Care whenever we go away again and when Mum needs more care they will be our first choice of regular carers.
The communication from them was excellent.
We are very pleased with the service.
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Review from U A (Granddaughter of Client) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company is brilliant.
They provided great advice on setting up for granny to come out of the hospital, enabling a really smooth transition. They've been really flexible, and the carers are lovely, gently encouraging and kind.
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Review from Leslie T (Son of Client) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's mobility deteriorated fairly quickly just before last Christmas. The District Home Care team quickly put together a care plan proposal and were soon able to start helping her with meals and personal care four times a day. They never failed to turn up and stayed longer to deal with a couple
of emergencies as required. As Mum's mobility decreased further, and before she eventually needed to go into a care home, following two hospital admissions, the District Home Care helpers were able to deal with the hospital bed and hoist that were eventually required. Mum really enjoyed having chats with the friendly staff.
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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for District Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.992 for District Home Care Ltd is calculated as follows: ( (125 Excellents x 5) + (1 Goods x 4) ) ÷ 126 Ratings = 4.992
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for District Home Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (3)

Trudi

Trudi Squires

Job Title: Registered Manager/Business owner Joined: 2017

Trudi is the founder of District Home Care, established in 2017. Under her visionary leadership, the business has flourished, earning a spot among the top twenty home care providers for the Southeast. Trudi attributes this success to her exceptional team, wonderful clients, and strong relationships with third-party partners. She has fostered a collaborative environment with multidisciplinary teams, ensuring comprehensive and compassionate care. Her commitment to excellence and innovation has made District Home Care a trusted name in the industry.

Tina

Tina Hooper

Job Title: Care Coordinator Joined: 2021

Tina has been a dedicated professional in the care industry since 2007, bringing a wealth of experience and compassion to her role. Tina joined District Home Care as the Care Coordinator, where she has been instrumental in enhancing our client's care and ensuring seamless coordination of services. Tina's extensive background and commitment to excellence make her a pivotal member of the team, consistently advocating for the well-being and needs of those under her care.

Kirsten

Kirsten Bicknell

Job Title: Client Care Auditor Joined: 2023

Kirsten joined District Home Care in 2023, marking her first venture into adult health and social care. As the primary person responsible for client audits, she maintains a busy schedule. Known for her organisational skills and methodical approach, Kirsten excels in time management and ensures that all tasks are completed efficiently and punctually. Her sense of humour and kind heart endear her to both clients and colleagues, while her empathy, patience, and understanding make her a trusted ally to clients and their families.

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