Essential Care Support

Ashmore House, 4 School Road, Bulkington, Bedworth CV12 9JB

Essential Care Support
Essential Care Support
Essential Care Support

Registered with the Care Quality Commission (CQC), Essential Care Support is a family owned and operated company with offices in Bulkington, Warwickshire.They can be depended upon to provide the very best advice, care and support based on your specific requirements.

Their care staff are reliable and dedicated and have a passion for caring and a drive and focus to improve the lives of others.

All staff undertake induction training and are offered ongoing support to grow and develop in their chosen career, in the form of refresher training and formally recognised qualifications.

The majority of their clients approach Essential Care Support directly, but they also have strong links with social care agencies, continuing health services, GP practices and charities, all of which utilise the comprehensive services or recommend them to their clients.

Their core services involve the day-to-day care and support of older people in their own homes and they provide a range of specialist services, which include convalescence care, dementia care and respite care for families who need to take a break from caring duties.

Based on a consultation and assessment of your needs, undertaken in your home by their experienced staff, they design a 'Person Centred Plan' to suit you and maximise your independence.

Owner : Dwell Dom Care Ltd

Person in charge: Mark Galli (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Essential Care Support: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Essential Care Support has a Review Score of 9.8 (9.774)

The Review Score of 9.8 (maximum of 10) for Essential Care Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Essential Care Support in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for Essential Care Support is calculated as follows: ( (65 Excellents x 5) + (19 Goods x 4) ) ÷ 84 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Essential Care Support is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Essential Care Support?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Essential Care Support

  • Granddaughter of Client/Service User
    3
  • Wife of Client/Service User
    3
  • Daughter of Client/Service User
    2
  • Nephew of Client/Service User
    2
  • Brother of Client/Service User
    1
  • more

I can honestly say I am very happy with the service that is provided for my husband. The carers are great with him they are on time and don’t make you feel as if they are rushed. I would recommend to anyone.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum finds all the staff very friendly and supportive. The office staff are helpful and deal with any questions.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When my Dad was sent home after a long stay in a hospital, the whole family was worried about how we would be able to cope with his continuing needs. Having done some research, and being recommended Essential Care Support, we couldn't be happier with the choice we have made. Dad is happy, comfortable and still feels he has his independence, whilst knowing he has the back up of a wonderful team. The carers really "care" and are always happy to go the extra mile. On the odd occasion when I have called the office, the admin team have been exemplary with their professionalism and empathy. I'm delighted we made the choice of using Essential Care Support for our family's needs. I wouldn't hesitate to recommend them to anyone else in need of their help and support.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As from 8th January 2018, my new care company are 100%, so caring to my wife. They go to great lengths to see and do all and more.
They are so polite and so clean in every way.
Their back up from office staff to supervisors cannot do any more.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am so pleased to have found Essential Care Support. After having numerous unsatisfactory experiences with other care companies, I am thrilled that I can finally relax knowing my grandmother is in the best hands and being supported by fantastic staff, who genuinely care.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Good care and very nice staff. All very helpful since starting service in June 2017. No problems to report.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Wonderful care staff that cannot do enough for my friend. She has been using the company for the past 3 months after trying several other companies but always getting let down. The staff are lovely and they always do as they are asked. We even had a phone call a few weeks after starting with them to see how we were getting on and if anything needed to be changed. No other company ever did this. They send out a rota so she knows when the calls are and who to expect and sometimes she doesn't always get the same carer but they do let her know if there are any changes. Very happy with the everyone at the company.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

What a great team of carers the company has. They are friendly and polite and always treat my brother-in-law with respect. Over the past few years we have used several companies but can honestly say that since Essential Care Support took over his care, we have been delighted. They always keep us informed of any changes or issues and have never let us down.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Used the company for about 2 years now and never had any concerns or issues. The odd late call but always notified and never missed a call. Care staff are very nice and look after my aunt as if she was a member of their family. Office and senior team have got better over the past 12 months and the new owner really knows the industry. I had an issue with regards funding and he gave some great advice and support to get it resolved and always to the benefit of the family. Have increased the call frequency recently just for the short term and this was no issue at all.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My grandma was looked after at home which meant the world to her and my family as she was able to stay in the home she loved. Fantastic service, would
Highly recommend.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Professional and very caring staff. I always felt safe in the knowledge that my Grandmother was in great hands!

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found the majority of the staff helpful, professional and friendly. Their support in looking after my husband was greatly appreciated.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

No complaints, good service. Would use the company again and recommend them to others. Staff were fine and respectful.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The carers are all very good and very friendly. They are extremely helpful. They help to keep my husband in touch with the outside world by talking to him whilst showering him.

How likely would you be to recommend Essential Care Support? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

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