Gentle Folk Community Care Norwich

Unit 7, The Appleyard, Kenninghall Road, Banham, Norwich NR16 2HE
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9.8 23 Reviews
  • Gentle Folk Community Care Norwich, Norwich
Gentle Folk Community Care Ltd has been under new ownership and management since June 2023.

A company which is focused solely on the quality of care and support provided, the team are the highest grade of care workers available, and training and standards are far above the accepted standard. They are passionate for excellence and endeavour to set and deliver the highest standards of services, values, integrity and professionalism.

Gentle Folk Community Care offers care packages that are tailor made for each individual, empowering the people they care for to take ultimate control over their own care. They work alongside clients and their loved ones as well as health care providers, ensuring that people are able to continue living safely and comfortably in their own homes.

With a team who are passionate about improving the lives of the people they care for, you can be sure that you'll receive the highest quality support from Gentle Folk Community Care.
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Care Provided by Gentle Folk Community Care Norwich

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £31
  • Weekly Live-in Care Fees: £1350 – £1550

Available on request

These prices are only a guideline, please contact Gentle Folk Community Care Norwich to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Umair Ali (Registered Manager)

Gentle Folk Community Care Norwich Reviews (23)

9.8

Gentle Folk Community Care Norwich has a Review Score of 9.8 (9.805) out of 10, based on 23 reviews in the last 2 years.
Over all time Gentle Folk Community Care Norwich has 23 reviews.

Overall Experience
  • 21
  • 2
  • 0
  • 0
  • 0
Date Published
  • 23
  • 4
  • 7
  • 23
  • 0
Reviewer Connection to Gentle Folk Community Care Norwich
  • 9
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Angela C (Daughter of Client) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having this care company assigned to my parents has been a real gem. From the moment the manager came to do the assessment, to the carers coming in has been an easy process. We find them professional, kind and caring. My parents are extremely happy with the excellent service they provide and look forward
to their visits every day. Full marks from us!
Reply from Carole Ann Howlett, Registered Manager at Gentle Folk Community Care Norwich
Thank you for taking the time to write a review, your feedback is important to us. We appreciate your kind words given.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda M (Sister of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After battling for several months to get support for my brother, we were finally given a care package from Gentle Folk. From the onset we were kept fully informed and had a lengthy meeting to discuss the personalised care and support we needed. My brother lives alone, has heart problems, cellulitis
in legs and chronic COPD which restricts him with daily tasks. He says the carers are so kind to him and really listen to him which is so good to hear. Any issues they are promptly on the phone to discuss course of action needed. This included contacting the nursing team to check his legs and giving me a courtesy call to explain this and even calling me to say they may be a little late one morning due to staff illness. I feel as supported as my brother and it’s given me such peace of mind knowing he is being checked on daily and genuinely cared for. We are both so grateful for the compassion and care we now have. Thank you so much.
Reply from Carole Ann Howlett, Registered Manager at Gentle Folk Community Care Norwich
Thank you for taking the time to write a review of our services, your feedback is very important to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C L (Son of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gentle Folk provided my mum with short term care over 5-6 weeks before her move into supported living. They provided both befriending services and practical hands on support in the home. I have been very impressed by the dedication and reliability of their staff, as well as the responsiveness and understanding
of the staff setting up and coordinating carer visits.
Reply from Carole Ann Howlett, Registered Manager at Gentle Folk Community Care Norwich
Thank you for taking the time to write a review of our services, your feedback is very important to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Gentle Folk Community Care Norwich is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Gentle Folk Community Care Norwich is calculated as follows: ( (111 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 133 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gentle Folk Community Care Norwich is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Umair

Umair Ali

Job Title: Director/CEO Joined: 2023

In June 2023, I recently took ownership of Gentle Folk Community Care Ltd.

Sadia

Sadia Khalid

Job Title: Care Coordinator Joined: 2023

Gentle Folk Community Care Ltd has given me a platform to improve my skills and knowledge within the Health and Social Care Sector.


I have gained my Level 3 in Health and Social Care and hope to progress to a higher level in the future.


Since under new ownership, I have had the opportunity to support Service users within all aspects of care.


I work with an amazing team with a strong support system. Registered Manager has a vast amount of experience and has guided me and supported me in my new role.

Emma

Emma Chaston

Job Title: Administrator Joined: 2021

Employed originally as the Office Cleaner and supporting with daily office filing. This progressed to supporting service users with basic domestic tasks then an opportunity arose for promotion to Administrator when the company was under new ownership.


I am now office based working with a fantastic team. Gentle Folk Community Care Ltd has given me flexibility with my hours of work and support as and when needed.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gentle Folk Community Care Norwich to verify any information. View our terms and conditions. Gentle Folk Community Care Norwich has an Enhanced Service - more info.